Cadillac Escalade Complaints

1,865 consumer complaints on file.

#11657761April 30, 2025
ENGINE
Engine problems with 6.2 loss of power rod in engine and crankshaft went out. Took into to shop and and shop varified all issues. Check engine light came on dash board. I noticed they have a recall on the newer vehicles with the same issues as what my vehicle has.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11657802April 30, 2025
ENGINE
I currently own a 2019 Cadillac Escalade with a 6.2L V8 gas engine problems. We have issues with knocking or banging sound from the engine, the check engine light turns on and other engine performance issues like abnormal shifting, hesitation or reduced propulsion it has caused engine failure to my vehicle and it cannot be driven so it has been sitting up and I am still payment a note on the vehicle that I cannot drive or fix because of the cost. My vehicle has been sitting in my garage for 2 years with this issue due to it costing over 10,000 to fix. There has been a recall on the engines in the 2021-2024 Cadillac Escalades but not a 2019. I hope someone can please help me with resolving this issue. Please feel free to contact with us: [XXX] at [XXX] or [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11658046April 30, 2025
ENGINE, FUEL/PROPULSION SYSTEM
1st incident - Car stalled at a red light and had to be towed for repair. It was determined to be the fuel injector pump. No lights came on and there was no indication of an issue prior to it stalling. 2nd incident - On the intestate it started making a rattling noise and felt like it was losing power. No lights came on to indicate any issue. Luckily we were able to exit the interstate but it stalled on the middle of the exit ramp. We were 5 hours away from home and it was towed to the nearest Cadillac dealership. They had the car for approximately 2 months and replaced the engine. 3rd incident - the car was back 2 weeks from the engine replacement. For 1 of these weeks it sat in the airport garage. When it was turned back on after sitting for a week the check engine light came on. I was able to make it home from the airport but it stalled out in our driveway and had to be towed again. It was determined it was the fuel injector pump and it was replaced again. The pump was only about a year old.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11657474April 29, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2022 Cadillac Escalade. The contact received notification of NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11657209April 28, 2025
ENGINE
The contact owns a 2017 Cadillac Escalade. The contact stated while driving at an undisclosed speed, the vehicle lost motive power. There was no warning light illuminated. The vehicle was able to be restarted. The vehicle was taken to the dealer where it was diagnosed and determined that the rocker arm, crankcase, and the overhead valve needed to be replaced. The vehicle was repaired; however, the failure recurred. The contact stated that while driving at an undisclosed speed, there was a misfire coming from the engine. There was no warning light illuminated. The vehicle was taken back to the dealer but was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11657284April 28, 2025
ENGINE, ENGINE AND ENGINE COOLING
The contact owns a 2023 Cadillac Escalade. The contact stated that there was an abnormal squealing sound coming from the vehicle at start-up. There was no warning light illuminated. The contact was notified of NHTSA Campaign Number: 25V274000 (Engine, Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 3,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11657212April 28, 2025
ENGINE, ELECTRICAL SYSTEM:STARTER ASSEMBLY
The contact owns a 2022 Cadillac Escalade. The contact stated that while driving at various speeds, the engine shut off without warning. Despite the failure, the engine restarted immediately after the failure. The vehicle was taken to the dealer on several occasions; however, the dealer failed to duplicate the failure. The failure persisted, and the contact had the vehicle towed back to the dealer where the vehicle was diagnosed with engine failure. The contact waited two months for parts since the parts were on backorder. After the engine was replaced, the contact stated that vehicle started to hesitate while depressing the accelerator pedal with the check engine warning light illuminated. The vehicle was taken back to the dealer and the contact was informed that the starter needed to be replaced. The manufacturer was notified of the failure and the contact requested a vehicle buyback which was denied. The vehicle remained with the dealer unrepaired. The failure mileage was approximately 32,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11657143April 28, 2025
ENGINE
2023 Cadillac Escalade engine failure at 23,000 miles while driving at 70 mph on a very rural area in Central Florida. Engine failure and need replacing engine. We have lost value and resale in vehicle because of faulty GM parts.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11657013April 26, 2025
FUEL/PROPULSION SYSTEM
2 years ago I was driving down I-65 in indiana heading back to indiana and had an immediate loss of propulsion and had to steer to side of road with remaing power in the farthest left lane. Vehichles and semis at high speed as i tried to steer with remaining proprulsion to side of road. I was left stranded by cadillac on side of road for several hours before having to get my own tow. Then was denied a repair claim saying it was because i failed to maintain vehicle for this vehicle leaving me without a vehicle for several months paying for my own rental as my vehicle set on the dealerships. Only to seek legal counsel to try to sue jiffy lube who did the repair for it to be finally determined s=jiffy Lube was not at fault. it then took cadillac several months after they admitted fault to find and source another engine. Once i got that vehicle back i was then stranded on side of the road twice after that repair and have videos dates of informing cadillac. I have pics and videos and messages I sent to cadillac I contacted the police for tow assistance as it was extremely cold and battery died while waiting for cadillac repair no tow was available from police had to contact several companies to tow hours to dealership
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11656198April 22, 2025
ENGINE
Roughly One year ago 2024, engine failed. Return to dealer , 3 weeks ago 2025, another engine failure. Currently awaiting a replacement engine. Mileage was 30,000 on first time Another approx 10,000 on this one . We were on 8 lane highway at 70 mph.j just went out and would not restart Luckily no cars in rightmost lanes and coasted to edge of the road . Similar scenario first time only on a 4 lane.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11655753April 21, 2025
ENGINE
The contact owns a 2023 Cadillac Escalade. The contact stated that while his wife was driving 70 MPH, the vehicle lost automotive power and failed to maintain speed while depressing the accelerator pedal. No warning light was illuminated. The vehicle was towed to a local dealer, where it was diagnosed with an engine failure. The contact was informed that the engine needed to be replaced. The vehicle was left at the local dealer for further repairs. The manufacturer was made aware of the failure. The failure mileage was approximately 17,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11655687April 20, 2025
ENGINE
Engine The engine shut off at 70mph with no warning and I lost complete power. I had a tractor trailer behind me and one on my left side no power I was nearly killed . Rotolo Chevolet replaced the 6.2L V8 engine Vehicle was inspected by Rotolo Chevolet and they said it was engine failure There was no warning that the Escalade would just shut off at a high rate of speed. It completely just lost power. I only had 85,000 miles on the Escalade. I had taken it to Rotolo Chevolet because I had all the tires changed. While diagnosing my problems with tires they told me of the engine making noise. I had them change the oil but they said it needed a engine. I had no idea this would happen. Does GM want to rob their customers so badly that they would jeopardize their life for GREED. I think the Escalade cost enough.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11655645April 19, 2025
ENGINE
Engine blew up on the highway and stranded my wife and 4 kids on a busy highway. Catastrophic engine failure on a brand new vehicle. GM is doing nothing to help with the situation. They said the engine is backordered and it might be months before they have a solution. This was a new 2024 $125k vehicle. GM has been terrible to deal with. They Refused a buyback. Dealership had several 2024 in for blown engines.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11655513April 18, 2025
ENGINE
Driving with children on freeway after picking them up from school and suddenly the vehicle shut down completely nothing on dash neither. In the middle of freeway after doing 55 miles per hour was very scary for me and my family. Tried starting vehicle and would not start for 15 minutes. The next day took it to the dealer where I purchased it and was told it was 5 vehicles there before me that needed engine replacement and I might be the sixth. I was called the next day and was Told the service man took it for a spin and the engine completely seized on him and to find out it was the engine And other components. There were no warning before any of this happened it seems as if once you accelerate to about 50 to 60 mph it completely shuts down he said. My vehicle is currently at the Jim Riehl Cadillac in Clinton Twp Michigan and waiting for an engine to be replaced with other components I was told. [XXX] was the date of the occurrence and I was told also told they may need to keep my vehicle for 2 - 3 months for the replacement from the GM manufacture. I spoke to individuals at the Cadillac headquarters and everyone seems to act as if this is so brand new and not a huge issue and I’m the one that is paying these hefty monthly car notes on a vehicle that I only owned for 1 year and 6 months with 24,000 miles on it currently. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11655341April 18, 2025
ENGINE, POWER TRAIN, UNKNOWN OR OTHER
While driving on a major highway and traveling at 80 mph or so, the vehicle flashed a warning light saying “Press Start Again.” I noticed the gas pedal was no longer responding and the RPM gauge dropped to zero. The vehicle shifted itself into neutral and I was forced to steer the truck to a shoulder and scraped the underside of the front ground effect trim. The vehicle then shifted into park and would not start. When a tow operator arrived, the vehicle could not be shifted into neutral to be towed and the electric parking brake kept activating by itself while trying to load and unload the vehicle from the flatbed. The vehicle is now completely immobile and I’m waiting for information from the dealership.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11654984April 16, 2025
ENGINE, UNKNOWN OR OTHER
I was driving on the New Jersey Parkway when my car just shut down in the middle of the road. The dealer believes it’s the engine- how can this happen to a car 2 years old?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11654838April 15, 2025
ENGINE
I was driving down the road. I accelerated to the speed limit of 55mph. This was not a quick acceleration. As I reached 55mph, my car seized up. The dash board went out, the engine shut off and I wasn't able to brake. I managed to coast until I came to a stop in the roadway. My car would not turn back on and I was told my engine seized and had to be replaced
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11654568April 14, 2025
ENGINE
On [XXX], while driving my 2022 Cadillac Escalade Premium Sport — which I had just purchased earlier that day — the vehicle suddenly shut down without any warning while I was actively driving on a busy street in Decatur, Georgia. Fortunately, the incident occurred while I was making a turn and traveling at a relatively low speed. I lost all control of the vehicle but was able to coast into the center turn lane and activate the hazard lights to avoid a collision. A police officer arrived on the scene and positioned their vehicle to prevent mine from being struck by oncoming traffic. Although I initially suspected a battery issue, the vehicle still had full electrical power. The officer contacted a towing service, and the vehicle was towed first to my home and later to the Cadillac dealership for evaluation. Today, I was informed by the dealership that the vehicle — which has fewer than 25,000 miles on it — requires a complete engine replacement. I am extremely concerned about the safety implications of this unexpected failure, especially given the low mileage and the fact that the vehicle had just been sold to me. I am submitting this report in hopes that this issue will be thoroughly investigated to prevent similar occurrences for other drivers. I consider myself extremely fortunate to be typing this message today. Given the abrupt and total shutdown of the vehicle, this could have resulted in a very serious accident — or worse. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11654418April 14, 2025
POWER TRAIN
The car started with a rough idle and a check engine light. It was also louder than normal. Driving down the main road approaching a light on the brakes. the light turned green and when I went to hit the gas the car died in the middle of the road. Car would not restart. OBD code P0016 The car is currently at Cadillac service
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11653823April 10, 2025
ENGINE
My wife and I purchased a certified used Cadillac Escalade Sport Platinum with 36K miles on it from a reputable dealership near our home. After having the vehicle for less than a week, the engine just lost power suddenly and without notice while our entire family (3 kids) were on our way home. We were able to coast off the main highway and onto a crossing road before it glided to a stop in the middle of an intersection. We were able to get the vehicle towed back to the dealership where they are telling us it needs a replacement engine. I am very concerned with how the event unfolded, and it could have been much worse had it happened where we were not able to get off the road. I am happy GM and the dealership are working quickly to replace the engine, but now I have safety concerns and feel like the vehicle has lost some of its value. Even before I could re-title the vehicle or make our first payment on it. I am reading similar stories and am baffled how GM could produce an engine with such a widespread problem, especially when paying significant money for the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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