Cadillac Escalade Complaints

358 consumer complaints on file.

#11638738January 27, 2025
ENGINE
The contact owns a 2024 Cadillac Escalade. The contact stated while driving on the highway at 75 MPH, the vehicle unintendedly shut off. The contact pulled over to the side of the road and attempted to restart the vehicle; however, the vehicle failed to start. The contact stated that several unknown warning lights were illuminated. The vehicle was towed to a local dealer where the vehicle was diagnosed, and the contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 9,000. The VIN was unavailable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638229January 24, 2025
ENGINE
While driving on the interstate at 80 mph, my vehicle switched to neutral and began to decelerate. I could not shift back to drive. Thankfully I was able to maneuver through the busy interstate to pull over to the median. We almost triggered an accident due to the deceleration while in the fast lane. Once we were able to stop in the median, I had to turn off the vehicle because it would not change gears. The engine would not start and we were stuck in Park mode. The vehicle had to be towed from the median of the interstate.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638220January 24, 2025
ENGINE
The contact owns a 2023 Cadillac Escalade. The contact stated that while driving at an undisclosed speed, the vehicle lost automotive power. The check engine warning light was occasionally illuminated. The contact stated that after attempting to restart the vehicle, the vehicle failed to start. The vehicle was towed to the local dealer where it was diagnosed and determined that the engine needed to be replaced. The local dealer informed the contact that the parts for the repair were on backorder. The vehicle was not repaired. In addition, the contact stated the vehicle was towed to the dealer on several other occasions. Upon further investigation, the contact related the failure to NHTSA Investigation: PE25001. The manufacturer was made aware of the failure. The failure mileage was approximately 30,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638050January 23, 2025
ENGINE, POWER TRAIN, UNKNOWN OR OTHER
I was driving home from getting groceries when all of a sudden the vehicle starts to make a loud noise from the engine (no warning lamps/lights or any messages popped up.) I proceeded to go home and call my husband and ask for his help with the problem. I recorded a video of the car and sent it to him, and he said that it sounded like the engine is knocking and told me to shut the car off and call the dealership to further discuss the situation with them. After calling the dealership they towed my car to get it diagnosed. It has been a month or so now since leaving my car with them and they still cannot diagnose the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637899January 23, 2025
ENGINE
I was driving my 2024 Escalade on the interstate at 80 mph when the vehicle started jolting and acting as if it was going to stop. My speed dropped from 80 to 55 while the screen started flashing "press start button", all while the vehicle was still running. Luckily I was able to cross 4 lanes of traffic and pull over on the shoulder. I was fortunate that I was not hit. I turned off the vehicle and then started it back up. Two days later, the vehicle was once again acting as if it didn't want to start/go. After a 40 minute trip, the vehicle died as I pulled into my driveway. It did start back up but the engine was making horrible sounds. I had to be towed to the dealership. I had no warning lamps prior to the flashing "press start button". The problem has been confirmed by the dealership. Engine failure. I need a completely new engine. This will soon be 8 weeks ago that my vehicle was towed. I have been in a rental since that day. The dealership says they have no updates as to when the engine will arrive. After tests done at the dealership, they did confirm that the problems were happening on longer trips. Most of my driving is around town, hence why I noticed the problems when I had been driving for 30 plus minutes.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637837January 22, 2025
ENGINE
We were driving our 2021 Escalade Cadillac on the highway and the check engine light came on and then 10 seconds later the engine completely stopped without any further warning. If we had not been right by a highway exit, we would have stopped right on the highway. When the engine stopped completely, everything was useless. We couldn't use the windows or locks or even put the car into neutral to roll it off the highway. It took 5 hours for a tow truck to get to us and we had to wait with the car the entire time because a window was rolled halfway down and we could not lock the car. Our car was towed back to Midland, TX and now requires a brand new engine. The engine is on back order and there is no expected date. We may not get our car back for months.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637788January 22, 2025
ENGINE
The contact owns a 2022 Cadillac Escalade. The contact stated while driving at approximately 80 MPH, the vehicle stalled, and the vehicle failed to return to normal operation. No warning light was illuminated. The vehicle was towed to a dealer where it was diagnosed and determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 36,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637781January 22, 2025
ENGINE
The contact owns a 2021 Cadillac Escalade. The contact stated that while his wife was driving at an undisclosed speed, there was an abnormal sound coming from under the hood. The contact stated that his wife was able to pull over to the shoulder of the roadway and shut off the vehicle. The contact arrived on the scene with a local independent mechanic and became aware of the abnormal sound coming from the engine. The vehicle was towed to a local dealer where it was diagnosed with a collapsed lifter, 2 bent push rods, and that a rotor needed to be replaced. The vehicle was repaired out of pocket. The manufacturer was not made aware of the failure. The failure mileage was approximately 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637706January 22, 2025
ENGINE
My Escalade stopped running while on the highway at 70 MPH. There was no warning lights on at the time. The engine shut down and the truck stopped in a live lane. My entire family of 6 were stopped in the left live lane with traffic passing us on either side at excessive speed - it was very dangerous. Truck was towed to dealer - where it was diagnosed as a bearing issue requiring a full engine replacement. That was over 2 months ago - GM cannot even tell me when a replacement engine will be available. Please note I am in Toronto Canada and was made aware of your investigation online.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637569January 22, 2025
ENGINE
Engine seized at approx 49000kms. Full engine replacement was done by wolfe cadillac. It had something to do with the engine rods.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637462January 21, 2025
ENGINE
The contact owns a 2023 Cadillac Escalade. The contact stated that while the vehicle was idling, there was an abnormal knocking sound coming from the engine. There was no warning light illuminated. The contact stated that the following day while driving 40 MPH, the vehicle started to stall with a high-pitched squeaking sound coming from the vehicle. The contact stated that the check engine warning light flashed on the instrument panel moments before the vehicle shut off. Due to the failure, the vehicle was towed to the dealer and was diagnosed with engine failure. The contact stated that the engine was replaced under warranty. The manufacturer was not notified of the failure. Despite the repair, the contact stated that the check engine warning light was intermittently flashing on the instrument panel. The failure mileage was approximately 43,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637454January 21, 2025
ENGINE
Was driving on the highway and the engine completely died on me. Towed it to the dealer only for them to tell me that the engine needs to be replaced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637362January 21, 2025
ENGINE
The contact owns a 2025 Cadillac Escalade. The contact stated that while driving on the highway at approximately 77 MPH in the left lane, the vehicle lost motive power and shut down. The driver was able to move to the right lane and pulled over safely. There were no warning lights illuminated. The contact called OnStar for assistance. The vehicle was towed to the local dealer, where it was diagnosed and determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and informed the contact about a buyback and the lemon law due to not being able to replace the engine in a timely manner. The contact was also referred to the NHTSA Hotline. The failure mileage was approximately 953.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637331January 21, 2025
ENGINE, POWER TRAIN
Was on the interstate driving 75 mph, with my daughter, her friend, my wife. And the car cut off, and dealership said engine locked. 45 minutes prior i was on a snowy mountain road, and this vehicle has 939 miles on it, one month old. Now i am reading about the investigation, and feel this is negligence on gmc. This could have been a disaster and life changing for me. I dont care if its a 75k vehicle or 135k like mine, this is dangerous!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! the vehicle is currently at the dealership! Told my wife to start recording in case something happened.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637017January 20, 2025
ENGINE
Under normal driving the engine seized with no warning and vehicle would not operate leaving me stranded on the street for several hours. This occured April 2024 with approximately 58000 miles. The Engine had to be replaced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636999January 20, 2025
ENGINE
The engine completely failed and shut down without any warning indications while driving 72 mph on [XXX] in Wesley Chapel, Fl. I could no longer accelerate to get out of the way I had to coast to a stop and was able to thankfully make it to the shoulder. The tow company that provided service stated that I was the third or fourth Gm suv that he personally towed in the past week that experienced the same failure on the interstate. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636984January 20, 2025
ENGINE
I had a 2023 Escalade that was purchased new and it had TWO motors seize up in it. I filed a separate complaint for the 1st one. This will have to do with the 2nd time. The 2nd motor that seized up happened also on vacation, with a trailer. These new 6.2’s don’t like a trailer or any type of load. We were NOT even at 1/2 of the max trailer amount. We have had the 6.2 engine for 12 plus years in different vehicles pulling the same trailer and never had an issue until this 23’. So we were traveling in the panhandle of OK, in July, not close to a town, doing 68 mph and a warning light came on for 5 seconds saying something about engine oil hot, we couldn’t even read it before it went away and the engine died. Doing 68mph down a highway pulling a trailer. We got it safely to the side of the road. I had to leave my husband and son on the side of the highway in the middle of nowhere, in the hot as hell Oklahoma panhandle to drive back to our hometown with the family that was traveling with us to get our truck. My husband and son had to wait for 4 hours on the side of the highway. It was super dangerous. Not close to a city, in July when it was super hot. There was not enough room in the car I road in for my son and my husband had to stay with all our stuff so it didn’t get stolen! It took me 4 hours to get back to them and the tow truck showed up at the same time as me…4 hours later. It was awful. And this was the 2nd time!!!! This 23’ Escalade now has it’s 3rd motor in it before 30K miles!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636982January 20, 2025
ENGINE
My 2023 Escalade Sport that was purchased new has had two engines seize up while driving. The first time happened was July 17th, 2023, when we were traveling for vacation. It had 10,697 miles on it. We were driving 70 down the highway with the cruise set and it just died. No warning at all. There was no shoulder, the side of the road was steep and muddy so my husband had to time it to get it in someone’s driveway safely. We were pulling a 14ft trailer. We were NOT close to the max weight, so that had nothing to do with it. How it happened was not safe at all. It was scary having that happen with no warning and we were not close to a city. We had to call family to come offload our car as we had suitcases for vacation. We also had to have another family member bring a truck to pull the trailer home. We lost days of vacation over this. The car was towed to our cadillac dealer and we were told it needed a new engine. Making another claim for the 2nd engine that failed in this same car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636951January 19, 2025
ENGINE
Driving vehicle between 70-80 miles an hour on the freeway when the car switched into neutral and lost all engine power. No warning lamps or any indication of failure. I was able to steer vehicle to left side of freeway and it had to be towed. It was not a safe location as cars were flying by just feet from the dibbled vehicle. It never started again. Towed to local Cadillac and have been told the car experienced catastrophic engine failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636907January 19, 2025
ENGINE
On [XXX] My wife and son were driving down [XXX] in passing lane running 70mph and the suv just started slowing down and had no power at which she started panicking due to trying to get all the way over to median with no power. thank god they made it without getting hit. At this time we called dealership and explained issue and they told us the motor has locked up (very known issue) Fast forward until now january 19,2025 they have verified it is locked up and they can't get another motor and have no eta on new motor(motor on national back order) So now we're paying a car payment and a rental $2200 a month and they(cadillac) keep telling us they will get a loaner (after countless calls and hrs on phone)so were not having to pay for a rental but have yet to receive one. only thing we have received is a $100,000 vehicle broke down with no eta on repairs, a rental bill of $2200 a month,and a bunch of broken promises. very disappointed customer really thought cadillac was way better than this. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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