Cadillac Escalade ESV Complaints

242 consumer complaints on file.

#11543825September 11, 2023
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
I drive it from Gilbert Az to San Diego California The car lost power all of sudden Almost killed with my family I left at dealer in California and went back to Gilbert Arizona No diagnosis yet by dealer But I suspect gas pump failure Reported on Internet that Cadillac Recalled some 2021 Escalade For gas pump failure But there is no recall on my car It is now at Simpson GMC Cadillac dealer Buena Park California
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541111August 28, 2023
ENGINE
The contact owns a 2023 Cadillac Escalade ESV. The contact stated that while driving approximately 55 MPH, the vehicle stalled. There were no warning lights illuminated. The vehicle was towed to the local dealer, where it was diagnosed that a software update was needed. The vehicle was repaired, but the failure recurred. The vehicle was taken back to the local dealer, where it was diagnosed, and it was determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was contacted but provided no assistance. The failure mileage was approximately 700.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536290August 3, 2023
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I have had multiple issues with my forward collision system on my 2022 Escalade. The system randomly fails, alerts of vehicles in front of me without vehicles there, and has even slammed on the brakes while in cruise control on the highway. There was no one in front of me; however, there were people behind me when the brakes slammed. This could easily have caused an accident. I requested the vehicle be fixed and multiple sensors were replaced. The vehicle still alerted that the system was inoperative AFTER getting it "fixed." The dealer came to the house, drove the vehicle, and then turned off the automatic braking system to prevent an accident or further problems.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531614July 11, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
The rear park gridlines are not getting activated. Dealer mentioned that there is a bug in an infotainment system but its been open from last 6-9 months and not resolved. This really affecting my parking ability. This should be a safety concern and should be resolved asap.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520983May 8, 2023
BACK OVER PREVENTION: AUTOMATIC SYSTEM BRAKING
The contact owns a 2023 Cadillac Escalade ESV. The contact stated that while reversing into a parking space, the auto brake engaged sporadically. The contact stated there were no objects nearby to have caused the auto brake system to activate. Additionally, the contact stated the vehicle was turned off and the transmission was inadvertently shifted into neutral (N). The contact stated that after disabling the traction control and stability control features, the function restarted while driving above 20 MPH. The vehicle was not diagnosed nor repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure. The failure mileage was 1,506.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520700May 5, 2023
UNKNOWN OR OTHER, ELECTRICAL SYSTEM
4-12-2023 My 8-year-old daughter and I were driving a 2022 CADILLAC ESCALADE esv and were hit by an out-of-control Ford F150 at a speed of 60 miles. The airbag on the car was almost completely driven, and the insurance company told us the total loss. Fortunately, we were all only affected by it. Minor injuries but none of the car's doors were damaged at the time of the accident. My daughter couldn't open and unlock her doors by herself. I couldn't let my daughter climb into the cab and get out of the car with me from the cab. Then the police came and asked me. Can you open the door to make sure there is no one else inside? That's when I found out that the car can't be opened from the outside even if the door is unlocked when the power is off. I think it's because the Escalade is not a mechanical door handle. They had to be broken. The car window was opened from the inside, and I was thinking that if I passed out in the collision that day and the car caught fire again, it would not be a simple matter even if someone passed by and wanted to save me. Their engineers went to verify the experience and ideas I encountered, which may save many lives. Of course, the Escalade is my dream car, and I will buy it again it save me and my daughter.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11507759February 17, 2023
ENGINE
The contact owns a 2022 Cadillac Escalade ESV. The contact stated while driving 70 MPH, the vehicle stalled. The contact stated no warning light was illuminated. The contact stated he was unable to restart or move the vehicle. The vehicle was not drivable. The contact towed the vehicle to the local dealer, where it was diagnosed with needing the driver’s side rear brake harness to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was 9,635.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506713February 10, 2023
UNKNOWN OR OTHER
I JUST PURCHASED THIS 2023 CADILLAC ESCALADE AND MANY MORE CUSTOMERS HAVE STATED THE SAME ISSUE WITH THEIR NEW CADILLAC ESCALADE. THE CAMERA FRONT/REAR GUIDELINES/ ARE MISSING MAKING PARKING AND OTHER THINGS VERY DANGEROUS TO COMSUMERS AND PEDESTRIANS. PLEASE FOLLOW UP ON THIS SINCE THESE VEHICLES ARE BEING SOLD LIKE THIS AND GM HAD KNOWLEDGE OF THIS YET THEY DO NOT FIX THIS PROBLEM. THANK YOU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503552January 25, 2023
ENGINE
2021 CADILLAC ESCALADE ESV. CONSUMER WRITES IN REGARD TO POWERTRAIN FAILURE. THE CONSUMER STATED HAVING MULTIPLE ISSUES WITH THE ENGINE AND THE VEHICLE IS CURRENTLY IN FOR REPAIR WITH NO ETA ON NEEDED PART DUE TO THE PART BEING ON BACK ORDER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11499497December 30, 2022
POWER TRAIN, SERVICE BRAKES
Ever since the lifters broke in the new vehicle (which the dealer now tells us is a defect in the engine and that the lifters keep breaking; it was not a "bad delivery of lifters" as we were initially told), the car idles very rough and has power surges. Today sitting at a red light with the foot lightly on the break, the car lunged forward against the break during one of the power surges. If we had been closer to the vehicle in front of us, or if we had been up against a cross walk, there would have been a collision.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498437December 21, 2022
ELECTRICAL SYSTEM, ENGINE
The contact owns a 2021 Cadillac Escalade ESV. The contact stated while her husband was driving 15 MPH, the vehicle stalled. The contact stated no warning light was illuminated. The vehicle was not drivable. The contact towed the vehicle to the local dealer, where it was diagnosed with needing the electrical system and engine to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 33,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498049December 19, 2022
ENGINE, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Back in August of 2022 my 2021 Cadillac Escalade started having severe engine roughness, a check engine light, and an error saying that most of the collision safety features had been disabled. I was able to limp the vehicle into a GMC dealer who informed me that Cadillac had received a bad shipment of lifters and that one or more of the lifters had broken. When the vehicle detects an engine problem, it apparently disables most systems in the car. The GMC deal had the car for weeks trying to repair. They told me that Cadillac only authorized replacing 1/2 of the lifters. Since that time, the vehicle has continued to idle very rough ; the RPMs fluctuate and power surges at idle and while driving. I have been attempting to reach the Cadillac customer service people, am routinely told that I'll receive a call back "within 2 business days" but never receive a call back. Last week the vehicle died due to a problem with the automatic software update (it completely drained the vehicle). The Cadillac Rescue service jumped the battery and told me I had to take it to an actual Cadillac dealer and not the GMC dealer who had performed the initial repair. The vehicle had multiple errors including one that said the ABS system needed service. I took the vehicle into the dealer and they charged me for an oil change and 15k mile service. They said there was nothing wrong with the vehicle and that the 6.2L V8 engine was known for having engine roughness and surging problems. A few days later (last Saturday). the check engine light came on and we received a diagnostic text message saying that the engine and transmission required serviced within "1 day." We called the dealer, and they said to bring it in. I called them this morning and apparently they haven't even looked at it and suggest they will not do so until an appointment they created for 12/30!? Is this car safe to drive? Can I get it back?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496200December 6, 2022
UNKNOWN OR OTHER
No Grid Lines on back up camera or forward camera views. The grid line option is grayed out and unavailable. A hourglass icon appears constantly as indicating an issue. This makes reversing into parking spaces very difficult.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492212November 4, 2022
POWER TRAIN
Engine light is on solid. Veichile did stall while driving at Highway and vehicle will shake stop at red light. Noise when vehicle moving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486579September 27, 2022
SEAT BELTS
I have been waiting on the dealers to fix this recall for now 2 months and no solution has been found. I need to list my vehicle on turo website and need this recall to be cleared.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11482779September 3, 2022
STEERING
I heard a weird noise from the steering wheel and when I took it to the dealership, they inspected it and found out that the steering gear mead to be replaced after only 2 months from purchasing the vehicle ( it has only 1200 miles on it ) . They said they can’t offer me another vehicle until they fix this problem which per them will take about 2 weeks to replace it and they had me to pick up the vehicle in the mean time . I don’t know what to do ?? I don’t feel safe driving it even after they fix this issue because for me, that means that they didn’t do the required inspection before releasing the vehicle from the manufacture
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481866August 29, 2022
SEAT BELTS
The contact owns a 2021 Cadillac Escalade ESV. The contact received notification of NHTSA Campaign Number: 22V617000 (Seat Belts) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was not notified of the issue. The contact had not experienced a failure. VIN tool confirms part not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468075June 7, 2022
ENGINE
Bought one of only 4 available in the entire USA. Flew to Atlanta to drive it back to CA 11 weeks ago. Since then it’s been at dealership 5 times for a total of 9 weeks for an electrical ghost they can’t fix! Cost us over $60,000 in income this month and paying approx $1500 month insurance while it sits there in a workshop with no resolution. Now working with GM and the BBB. Summary below: ISSUE - only at low speeds, idling, or at start up the car suddenly throws on the heater, service lights going off like lights on the Vegas strip of warning to service just about everything, loses power steering, and won’t shift past 2nd gear even if you could keep driving…restart it and it’s fine except for check engine light if you drive freeways most days. But codes all informational and no real helpful error pinpointing. Dealer can’t find any problems and chasing a ghost so even after calling in top software engineers, they say manufacture won’t approve replacing parts other than one of the hubs. Then tell us they are working on it when we can clearly locate the vehicle through OnStar and see it parked for days at your offsite lot!! We beg them to just try changing battery and wiring since seems basic if it only happens at under 10 mph, idling, or at start up in the morning… all times where battery pull is the highest . But they say we test the simple things first like I’m dumb… ok we’ll explain my video of the battery voltage meter jumping all over the place like ghost hunter spectrometer at Area 51!! This is ridiculous for a 2021 flagship Premium Luxury Platinum ESV model.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11455601March 7, 2022
POWER TRAIN
The contact owns a 2021 Cadillac Escalade ESV. The contact received notification of NHTSA Campaign Number: 22V036000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446506January 6, 2022
ENGINE
On November 29th 2021, I cranked up my ESV headed to work. To my surprise, I heard which to me sounds like metal hammers clanking together. I immediately turn off the truck. In my experience it sounded like lifters and pistons out of sync. If I had been traveling to work this would have left me stranded on the freeway. I called roadside to set an appt to flatbed the truck to the dealership where I just purchased the ESV 8 months ago (11,100k mi). Currently, the last update was the upper half of the ESV engine has to be rebuilt due to damaged cam, lifters & piston rods. When asked, the service writer mention there have been 2021 Escalades along with Denali's with the same engine malfunction returned back to the dealership. Also, the tow driver informed me that he has responded to the same exact noise coming from 2021 Escalade models frequently approximately 3 or more monthly. That's a lot for a $100k vehicle of any luxury model. The inspection for these defective of back part has only been looked at by the dealership. I expect to also see these damage parts as well. No new engine was repaired the issue. The breakdown determined the bottom half of the engine was fine and only the top portion of the engine was in need of rebuild. Upon cranking the ESV, there were NO warning lights, symptoms, diagnostic prompts that alerted me of the noise. In conclusion, as of Jan 6th 2022, my Escalade ESV has been at the dealership now over a month. Shipping issues with damaged parts along with diagnostic issues post previous rebuilds has keep the ESV inoperable, yet Im left with the tag of paying the note for a vehicle I do not have in my possession.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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