Cadillac ATS Complaints

388 consumer complaints on file.

#11209298May 22, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2014 CADILLAC ATS. WHILE THE VEHICLE WAS REVERSING OUT OF A PARKING LOT, THE GEAR SHIFTER FAILED TO SHIFT OUT OF REVERSE. THE CONTACT APPLIED THE EMERGENCY BRAKE, EXITED THE VEHICLE, LOOKED UNDERNEATH, AND NOTICED THAT THE BUSHING CABLE WAS DETACHED, WHICH WAS CONNECTED TO THE TRANSMISSION LEVER. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 89,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11208254May 17, 2019
UNKNOWN OR OTHER
THE CAR EMITS A STRONG MOLD MILDEW SMELL COMING INTO THE CABIN FROM THE VENTS :( I HAVE CHANGED THE CABIN FILTER AND IT IS NOT BETTER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11207876May 15, 2019
STEERING
TL* THE CONTACT OWNS A 2013 CADILLAC ATS. WHILE OPERATING THE VEHICLE, THE POWER STEERING FAILED. IN ADDITION, THE POWER STEERING WARNING INDICATOR ILLUMINATED AND 'STEERING ASSIST, TAKE CARE' APPEARED ON THE INSTRUMENT PANEL. THE CONTACT HAD TO PUSH THE VEHICLE TO A SAFE LOCATION. THE CONTACT RESTARTED THE ENGINE AND DROVE HOME SAFELY. THE VEHICLE WAS TAKEN TO MCCURLEY INTEGRITY CADILLAC (1325 NORTH AUTOPLEX WAY, PASCO, WA 99301, (509) 544-6200) TO BE DIAGNOSED, BUT THE TEST COULD NOT READ THE CODES. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11207493May 14, 2019
STEERING
TL* THE CONTACT OWNS A 2017 CADILLAC ATS. THE CONTACT STATED THAT THE MANUFACTURER FAILED TO PROVIDE THE REMEDY AND REPAIR PART WITHIN A REASONABLE TIME FRAME AS THE STEERING WHEEL HAD BEGAN SEIZING CAUSING THE RISK OF A POTENTIAL CRASH FOR NHTSA CAMPAIGN NUMBER: 19V086000 (STEERING). THE DEALER(S) ED MORSE CADILLAC DELRAY BEACH2300 S FEDERAL HWY, DELRAY BEACH, FL 33483, (877) 606-6291 AND ED MORSE CADILLAC DELRAY BEACH, 2300 S FEDERAL HWY, DELRAY BEACH, FL 33483, 1-(877) 606-6291 WAS UNABLE TO DETERMINE WHEN THEY MAY BE ABLE TO SCHEDULE THE RECALL REPAIR APPOINTMENT. NO LOANER VEHICLE OPTION WAS PROVIDED AND THE VEHICLE WAS NOT REPAIRED YET. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND THE RECALL REPAIR PARTS CONCERN TO DETERMINE THE GUIDELINES TO SERVICE THE VEHICLE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11206974May 11, 2019
POWER TRAIN
VEHICLE TENDS TO DO A HARD DOWN SHIFT WHEN IT'S AROUND 10-15 MPH AND IT WILL FEEL LIKE SOMEONE HIT YOUR CAR FROM BEHIND. WHEN ACCELERATING FROM A COMPLETE STOP 10-15 MPH VEHICLE WILL STALL SOMETIMES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11205379May 2, 2019
STEERING
TL* THE CONTACT OWNS A 2017 CADILLAC ATS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V086000 (STEERING). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED CADILLAC OF LAS VEGAS (LOCATED AT 5185 W SAHARA AVE, LAS VEGAS, NV 89146, (702) 900-0132) AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND INFORMED THE CONTACT THAT HE WOULD RECEIVE ANOTHER NOTICE WHEN THE PART BECAME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11205393May 2, 2019
ENGINE
WHILE DRIVING ON THE FREEWAY THE ENGINE LOST POWER AND I HAD TO PULL OVER TO AVOID A POSSIBLE ACCIDENT. GOT A FLASHING CHECK ENGINE LIGHT AND STABLITRACK LIGHT CAME ON. TOOK IT TO THE DEALER THEY GOT P0300 CODE. HAD TO REPLACE THE PISTON AND RINGS. ONLY 70250 MILES AND GM WOULD NOT COMPLETELY COVER THE COST OF THE REPAIRS, I HAD TO PAY $1000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11195638April 11, 2019
STEERING
TL* THE CONTACT OWNS A 2017 CADILLAC ATS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V086000 (STEERING). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. CADILLAC OF BELLEVUE (600 116TH AVE NE, BELLEVUE, WA 98004, (866) 971-3359) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11192031March 27, 2019
STEERING
ON 3/17/2019 I RECEIVED NOTIFICATION STATING A RECALL FOR LOSS OF POWER STEERING. I CONTACTED THE DEALERSHIP, AND THEY CONCLUDED THAT THERE WAS NO REMEDY AVAILABLE. I CONTACTED GM AND WAS TOLD THERE WAS NO REMEDY AVAILABLE AT THIS TIME, AND THAT THIS WAS NOT A SAFETY ISSUE. I AM CONCERNED THOUGH AS THE DOCUMENTATION I HAVE PROVIDED STATES THE FOLLOWING: "A LOSS OF POWER STEERING WHILE DRIVING SLOW SPEEDS OR AROUND CURVES CAN EASILY CAUSE A CRASH".
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11184989March 7, 2019
ENGINE, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
MY VEHICLE ALWAYS MISSING OR ACT LIKE IT GOING TO TURN OFF OR SOME TIME IT TURN OFF. IT VIBRATES WHEN YOU TAKE OFF. THEN IT STOPS BUT WHEN YOU COME TO A STOP AGAIN IT DOES THE SAME THING EVERYTIME. AND EVERYTIME I TAKE IT TO THE SHOP THEY ALWAYS TELL ME SOMETHING DIFFERENT TO COST ME MORE MONEY. THIS CAR IS A LEMON!!!!!!!!!!! MAJOR PROBLEMS IT STAYS IN THE SHOP. I CAN FAX YOU OR GIVE YOU THE DEALERSHIP NUMBER SO YOU CAN GET ALL THE TIMES IT BEEN IN THE SHOP AND ALL THE PROBLEMS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11184674March 6, 2019
STEERING
TL* THE CONTACT OWNS A 2017 CADILLAC ATS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V086000 (STEERING). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AUTONATION CADILLAC PORT RICHEY (9921 US-19, PORT RICHEY, FL 34668, (727) 264-0817) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND CONFIRMED THAT PARTS WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11184166March 4, 2019
STEERING
I HAVE A 2017 CADILLAC ATS AND THE PROBLEM WITH THE POWER STEERING HAS STILL NOT BEEN RESOLVED THIS IS A CRITICAL ISSUE WITH DRIVING AS A 69 YEAR OLD I NOW HAVE BECOME HESITANT TO DRIVE THE CAR NOT ONLY FOR MY SAFETY BUT OTHERS IF THE STEERING FAILS AND I CAUSE AN ACCIDENT I BELIEVE GM NEEDS TO BUY THE CAR BACK BEFORE SOMEBODY IS KILLED OR INJURED A RECALL ON A 2017 SHOULD NOT HAPPEN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11182720February 27, 2019
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
THE CUE INFORTAINMENT SYSTEM IS FAULTY. BESIDES CONTROLLING THE RADIO FUNCTIONS, IT CONTROLS THE BLUETOOTH AND AC SETTINGS. THE SCREEN FREEZES ALL THE TIME AND BLUETOOTH IS DROPPING OR PAUSING THE CALLS CREATING SAFETY HAZARDS WHILE DRIVING. IN GEORGIA IS ILLEGAL TO TOUCH YOUR PHONE WHILE DRIVING BUT BECAUSE THIS FAULT IN THE CUE SCREEN A CADILLAC OWNER HAS TO TOUCH THE PHONE TO UNBLOCK OR UNMUTE THE CALL. IT IS A VERY KNOWN DEFECT ON MULTIPLE CADILLAC VEHICLES, CADILLAC IS AWARE OF IT BUT REFUSES TO DO ANYTHING TO FIX IT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11180052February 14, 2019
ENGINE
TL* THE CONTACT OWNS A 2014 CADILLAC ATS. WHILE DRIVING 25 MPH, THE TEMPERATURE GAUGE INCREASED AND THE VEHICLE BEGAN TO OVERHEAT. ALL THE WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT WAS UNAWARE IF SMOKE WAS PRESENT FROM UNDER THE HOOD. THE VEHICLE WAS TAKEN TO BRAMAN MIAMI (2060 BISCAYNE BLVD, MIAMI, FL 33137, (305) 720-2629) TO BE DIAGNOSED, BUT THE DEALER STATED THAT THERE WERE NO FACTORY WARRANTIES ON THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND CONFIRMED NO RECALLS OR WARRANTIES PER THE VIN. THE FAILURE MILEAGE WAS 70,000. THE VIN WAS INVALID.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11173191January 30, 2019
EXTERIOR LIGHTING
AUTO-LEVELING HID HEADLIGHTS, ONE OR BOTH DO NOT PROPERLY AIM WHEN CAR IS STARTED AND HEADLAMP GOES THRU ITS SELF-CHECK. APPROX. 50% OF THE TIME A HEADLAMP WILL INITIALIZE AND AIM UP TOWARD THE SKY. IT'S A SAFETY HAZARD TO ONCOMING TRAFFIC AND A HAZARD FOR ME IF THE ROAD IS NOT PROPERLY LIT UP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11171451January 22, 2019
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 CADILLAC ATS. THE CONTACT STATED THAT THE OEM CADILLAC CUE TOUCH SENSE SCREEN HAD BEEN SHORTING WITH NO WARNING. VICTORY CHEVROLET CADILLAC (1360 AUTO CENTER DR, PETALUMA, CA 94952, (707) 353-5254) WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER INDICATED THAT THE WARRANTY HAD EXPIRED AND THE PART NEEDED TO BE REPLACED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11165776January 4, 2019
ELECTRICAL SYSTEM, STEERING
I WAS BACKING OUT OF MY PARKING SPACE WHEN I HEARD A NOISE AND REALIZED THAT I COULD NOT TURN THE STEERING WHEEL. I MOVES THE CAR FORWARD INTO THE PARKING SPACE AGAIN AND A MESSAGE ON THE DISPLAY SCREEN READ TO SERVICE POWER STEERING. UPON MY RESEARCH THE ELECTRICAL MODULE OR MOTOR HAS BEEN KNOW TO STOP WORKING. I WAS NOT DRIVING AND I THANK GOD FOR THAT BECAUSE THE STEERING WHEEL WOULD HAVE BEEN IMPOSSIBLE TO TURN. RESEARCHING THE PROBLEM I NOTICED THAT THE 2013 CADILLAC ATS HAD MAJOR PROBLEMS WITH THE ELECTRICAL STEERING. THE NHTSA SHOULD LOOK INTO THIS PROBLEM. MY CAR IS THREE YEARS OLD AND SHOULD NOT HAVE A PROBLEM WITH THE STEERING SYSTEM. THESE ELECTRICAL POWER STEERING SYSTEMS CAN CAUSE DEATH BECAUSE OF THE HIGH DIFFICULTY TO STEER IF ON THE ROAD. STEERING IS NEARLY IMPOSSIBLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11163386December 25, 2018
ELECTRICAL SYSTEM, SEATS
ON SATURDAY DECEMBER 22ND I WAS GOING TO A CAR MEET. ON MY WAY TO THE MEET I WAS HAVING SOME ELECTRICAL ISSUES WITH MY CAR. THE RADIO AND MY SEATS WERE ACTING WEIRD. THE RADIO WOULD TURN UP AND DOWN BY ITSELF AND THE HEATED SEATS WOULD TURN ON AND OFF. I GOT TO THE MEET AND EVERYTHING WAS FINE. ON MY WAY HOME I WAS DRIVING ON THE FREEWAY AND THE CAR WAS DOING THE SAME THING AND ABOUT A FEW MILES FROM MY HOUSE I STARTED TO SMELL ELECTRICAL BURNING. I WAS PULLING OVER WHEN SMOKE STARTED BILLOWING FROM UNDER THE PASSENGER SEAT. WHEN I GOT TO THE SIDE OF THE ROAD THERE WHERE FLAMES SHOOTING FROM THE PASSENGER SEAT. I SLAMMED THE CAR IN PARK AND JUMPED OUT JUST IN TIME AS THE CAR WAS CONSUMED IN FLAMES. I IMMEDIATELY CALLED 911 AND BEDFORD FIRE AND POLICE RESPONDED WITHIN MINUTES. THE CAR IS A TOTAL LOSS. I BELIEVE THERE WAS AN ISSUE IN THE ELECTRICAL SYSTEM OR THE HEATED SEAT ELEMENT. I'M JUST HAPPY I DIDN'T HAVE ANYONE IN THE PASSENGER SEAT.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11156889December 7, 2018
SERVICE BRAKES
STARTED VEHICLE AND WENT IN RESERVE. THEIR WAS NO RESPONSE FROM THE BRAKES AS I PRESSED ON THE BRAKE PEDAL, THE VEHICLE CONTINUED TO MOVE REARWARD. I HAD TO APPLY HARD PRESSURE TO STOP THE VEHICLE. BRAKE PEDAL BARELY MOVES AS I PRESS IT. HARD TO STOP VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11152012November 16, 2018
WHEELS
CADILLAC ATS 2014 - WHEELS/TIRE RIMS - I PURCHASED THE CAR IN 2014 WITH MICHELIN RUN-FLAT LOW PROFILE TIRES. AS OF TODAY, NOVEMBER 16, 2018, I HAVE REPLACED 22 TIRES, DUE TO THE TIRE ITSELF SEPARATING FROM THE TIRE RIM. IN SEVERAL CASES THE CAR DID NOT INDICATE ON THE DISPLAY PANEL THIS PROBLEM EXISTED. THE BENEFIT OF THESE TIRES IS TO ALLOW YOU TO RIDE ON THEM FOR APPROXIMATELY 40-45 MILES. THE PROBLEM IS THE CAR DOES NOT ALWAYS INDICATE THE ISSUE ON THE DASHBOARD DISPLAY AND YOU DON'T KNOW HOW LONG YOU WERE ALREADY DRIVING WITH THE ISSUE. ALSO, ON OCCASION THE DISPLAY SHOWS PSI ZERO WHEN IT FIRST ALERTS YOU TO THE PROBLEM, WHICH REQUIRED ME TO BE TOWED AFTER WAITING ON THE SIDE OF THE ROAD FOR OVER AN HOUR. WHILE WAITING FOR THE TOW TRUCK, CAUSING DANGER TO MYSELF AND OTHER DRIVERS ON THE ROAD. WHEN I ADDRESSED THIS WITH THE DEALER, THEY INDICATED THE CAR DOES NOT REGISTER A TIRE ISSUE UNLESS THE INNER LINING OF THE TIRE IS RIPPED. WHEN DRIVING I AM CONSTANTLY WEAVING TO PREVENT ANY SIZE POT HOLE TO PREVENT ANOTHER TIRE EPISODE. THIS ALSO CAUSES A DANGEROUS SITUATIONS. THE TIRE AND/OR TIRE RIMS SHOULD BE INVESTIGATED, TO PREVENT ANY FUTURE HAZARDOUS DRIVING SITUATIONS FOR MYSELF AND OTHERS. I HAVE PICTURES OF A FEW OF THE TIRE RUBBER SEPARATED FROM THE TIRE RIM, AND ALSO HAVE ALL THE RECEIPTS FOR THE (21) TIRE REPLACEMENTS AND TOWING RECEIPTS IF NEEDED. INCIDENTS HAVE HAPPENED IN NY, NJ AND PA, THE CAR WAS IN MOTION WHEN THE CAR DISPLAY WOULD INDICATED A PROBLEM, HOWEVER, IN SEVERAL OF THE INCIDENTS I SAW THAT THE TIRE WAS SEPARATED FROM THE TIRE RIM, YET THE CAR DISPLAY DID NOT INDICATE AN ISSUE. I CAN BE CONTACTED ON MY CELL PHONE [XXX]. I INDICATED IT HAPPENED 11/16/18, THIS HAS HAPPENED ON MULTIPLE OCCASIONS, UP TO THIS DATE 21 TIRES HAVE BEEN REPLACED, IN ON INSTANCE 3-TIRES WERE REPLACED AT ONE TIME. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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