Buick LaCrosse Complaints (2011)

169 consumer complaints on file.

#11750433July 14, 2026
ELECTRICAL SYSTEM:INSTRUMENT PANEL:SPEEDOMETER/ODOMETER
The contact purchased a 2011 Buick Lacrosse. The contact stated that while attempting to register the vehicle, it was discovered that there was a mileage discrepancy. The vehicle was a private sale. At the time of purchase, the vehicle mileage was 143,939 and at the time of registration, it was discovered that the mileage was 231,952.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11731073April 14, 2026
ENGINE, ELECTRICAL SYSTEM
I am reporting a serious safety defect involving a 2011 Buick LaCrosse CXL. The vehicle has repeatedly shut off while being driven, creating a dangerous situation. The issue first occurred in January 2026. The vehicle was later towed for repair in February 2026, and I was told the issue had been fixed and picked up the vehicle 3/20/2026 and gave $1600. However, on April 9, 2026, the vehicle shut off again while driving. This issue has occurred multiple times and persists despite repair attempts. When the vehicle shuts off, it creates a loss of power and poses a significant safety risk in traffic. I am concerned that this may be a broader safety issue and am requesting that this defect be documented and investigated.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11695748October 27, 2025
VISIBILITY, SUSPENSION
The contact owns a 2011 Buick Lacrosse. The contact stated that while attempting to use the defroster, the HVAC system was not working properly, and paper towels were used to wipe the inside and outside windshield. Additionally, the contact stated that while driving approximately 15 MPH or while slowing down to come to a stop, there was an abnormal creaking sound coming from the rear end of the vehicle. There was no warning light illuminated. The vehicle was taken to an independent mechanic, and the contact was advised to take the vehicle to the dealer to have the HVAC system reprogrammed. The vehicle was taken to a dealer; however, the HVAC system could not be reprogrammed. The vehicle was not repaired. The contact had not taken the vehicle to a dealer or mechanic to have the abnormal sound coming from the rear end diagnosed. The contact researched online and related the failures to NHTSA Campaign Number: 11V149000 (Visibility) and 20V764000 (Suspension); however, the VIN was not included. The manufacturer was not informed of the failure. The failure mileage was approximately 180,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11685571September 7, 2025
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, STEERING
When going around town or on the highway the steering wheel will start shaking badly and when going to break even after the breaks have been changed the parking break will not stay on and the steering wheel will start shaking horribly to the point where your might crash your car I have had the car looked at multiple times by different manufacturers dealerships and auto shops and they all say to Change the breaks I tell them that I had them changed by Buick and Chevrolet of Dan Cummins where I had got the car and they done the same thing over again as when I bought the car
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11591050May 28, 2024
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
The contact owns a 2011 Buick Lacrosse. The contact stated while the vehicle was parked, the contact became aware of a failure with the defrost system. The contact stated that the windows failed to defrost properly, causing a visibility hazard while driving. The dealer was contacted; however, the vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 155,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568681January 30, 2024
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
#07-06-04-019F: Intermittent Malfunction Indicator Lamp (MIL} Illuminated, OTC Pl':1.~J with Reduced Engine Power (Repair Instrument Panel (IP) to Body Harness Connector). Lost power on I-84 and had to cross over the right lane because I had no power, barely missing a rear end collision.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533076July 18, 2023
SERVICE BRAKES
I was driving down the highway and when I went to apply my brakes the pedal completely broke off. It was just dangling on the floorboard. I had no brakes. I was forced to put my car in neutral to slow myself down and apply my parking break in order to stop. The road was very busy and I was going 60mph. I could have died. Luckily I was able to make it over 2 lanes and stop in the grass on the side of the road. I had the car towed to my mechanic and he had to replace the whole brake assembly. I have the broken parts and they are available for inspection. There were no warning lights
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512897March 20, 2023
STEERING
Car lost all steering while driving down the road
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507935February 18, 2023
VISIBILITY/WIPER
When driving in rain and high humidity, the windshield and front windows will often completely fog up with moisture on the inside of the car. It can make seeing outside while driving impossible and risks an accident. In three years we have found no settings on the climate control system that will avoid this problem. We have had the heater core replaced in a futile attempt to remedy the situation. We have been told by Buick that there is no fix or recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506409February 9, 2023
ELECTRICAL SYSTEM:ADAS:HILL START ASSIST:CLUTCH SOLENOID
The contact owns a 2011 Buick LaCrosse. The contact stated while the vehicle was parked, it started on its own and would shut down on its own. The contact heard a roaring noise coming from the vehicle. The vehicle was not diagnosed. The dealer was not contacted. The manufacturer was not contacted. The failure mileage was 72,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11499700January 1, 2023
SERVICE BRAKES, UNKNOWN OR OTHER
The brakes are getting stuck on while I am driving. The most recent occurrence happened while I was on the highway. The car would not accelerate, the whole system was shaking, there was no safe space for me to pull over. This vehicle has a recall for this exact problem but from what the dealer is saying, not my VIN. I find it hard to believe that this has occurred and it is unrelated to a previous recall for faulty brakes on 2011 Buick LaCrosse. Since this incident, the abs light has been on and another dash light has been on. My mechanic believes the brakes getting too hot may have lead to further damage to the abs sensor.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496326December 6, 2022
SERVICE BRAKES, POWER TRAIN, ELECTRICAL SYSTEM
The component is the brakes and the brake pedal while not engaging the brakes they remained on even after the vehicle was shut off .the vehicle brake lights remained on this was not duplicated when I took the car in by the dealer of how the brake remains engaged we even when not being used I would have to release the break by pulling it up with my foot while driving . This was duplicated and witnessed by two others the dealership where I bought the car and a trusted mechanic. which no avai there was no warning light indicating any type of concern prior to it doing this. the brake pedal being slightly stuck my transmission shifts not properly and hot feeling to the car now I have a warning saying that AC will not work due to the overheating of my engine which I believe to have repaired however the repair that was believed to be the problem obviously wasn't the problem because the light still remains on and the fan runs continuously the minute I start the car to the time I shut the car off I live in North Dakota and it is -1 today and the fan continues to run at all times and the warning light is on cooling fan the car lunges at times which is easy to lose control over when it does this it lunges to the point where it physically noticeable and and no warnings of this that a compensation is going to need to be made in my driving with this lunge issue. I do feel this break issue has affected many other parts of the vehicle and the safety associated with these components. Also at times the driver's seat will not move it goes up to the dash or back to the back seat leaving me in a position where I cannot drive the vehicle safely at all. Also the cruise control would not engage because of the brakes being slightly engaged. Took her to the dealership discussed this problem with them and they could not duplicate and it's been going on since I purchased the car It had 30,000 miles on it when I bought it and it continues to do this and I think it's a safety issue
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488794October 11, 2022
SUSPENSION
The contact owns a 2011 Buick Lacrosse. The contact stated that while driving at an undisclosed speed, the vehicle made rattling noises and was shaking. The vehicle was taken to the dealer where it was diagnosed that the struts needed to be replaced; however, the replacement part was no longer being manufactured. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 169,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485696September 21, 2022
ENGINE
The contact owns a 2011 Buick Lacrosse. The contact stated that the engine misfired while driving at various speeds. The check engine warning light was illuminated. The contact took the vehicle to an independent mechanic and was informed that there was a defective valve in the engine which caused the misfire. The contact was informed that the failure was related to a manufacturer defect. The manufacturer was notified of the failure and the contact was referred to the dealer for assistance. The vehicle was not repaired. The failure mileage was approximately 105,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458226March 24, 2022
SEAT BELTS:FRONT:RETRACTOR, AIR BAGS
The contact owns a 2011 Buick Lacrosse. The contact stated while the vehicle was at a complete, his son was rear-ended by another vehicle. The air bag warning light illuminated on the instrument panel; however, the air bag did not deploy. As a result, the driver hit his head on the headrest. The driver did seek medical attention for his injury. A police report was filed. The vehicle was drivable. In addition, the seat belt retractor latches were not able to be used after the rear-ended accident. The manufacturer and dealer were not notified of the failure. The approximate failure mileage was 135,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11451053February 8, 2022
SUSPENSION
The contact owns a 2011 Buick Lacrosse. The contact stated that while his daughter was driving at 45 MPH with her 10-month-old child in a rear-facing car seat located in the rear driver seat, the rear driver's side toe link detached and she lost control of the vehicle. The vehicle drove off the road and crashed into a ditch. The air bags failed to deploy. The contact's daughter was able to exit the vehicle on her own. The contact's daughter sustained a forehead ache but did not seek medical assistance. The contact's grandchild did not sustain any injuries. A police report was filed. The vehicle was towed to a tow lot. The dealer was not notified of the failure. The contact became aware of the recall for NHTSA Campaign Number: 20V764000 (SUSPENSION) and contacted the manufacturer. The manufacturer advised the contact to take the vehicle to the dealer for recall repair but he would be responsible for the repair of collateral damages. The vehicle was not diagnosed or repaired. The failure mileage was approximately 173,671.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11449845February 2, 2022
SUSPENSION, ENGINE, FUEL/PROPULSION SYSTEM
Car been smelling like gas for awhile engine light pop on and off. My car will not start I have replace the fuel pump car still won’t get gas . Replaced battery numerous of times battery keep won’t stay charge . I have a recall on my car I believe the suspension is under recall as well. I also had to replace my windshield wiper motor a few times slapped against my windshield and cracked windshield.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11439488November 5, 2021
UNKNOWN OR OTHER
Waiting for recall to be repaired. Local dealer indicated unable to get parts.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11438791October 31, 2021
VISIBILITY/WIPER
Defrost doesn't always work. Can't see too drive when this happens. Thought there was a recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11438679October 29, 2021
SUSPENSION
The contact owns a 2011 Buick Lacrosse. The contact received notification of NHTSA Campaign Number: 20V764000 (Suspension) however, the dealer informed the contact that the parts for the recall repair were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Buick LaCrosse