Buick LaCrosse Complaints

2,125 consumer complaints on file.

#10762846September 10, 2015
ENGINE, ELECTRICAL SYSTEM, STEERING
TL* THE CONTACT OWNS A 2008 BUICK LACROSSE. WHILE DRIVING APPROXIMATELY 40 MPH, THE ENGINE STALLED. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE COIL AND MOTHER BOARD NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS REPAIRED, BUT THE REPAIRS WERE UNKNOWN. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 136,000. THE VIN WAS NOT AVAILABLE. UPDATED 11/09/15*LJ THE CONSUMER STATED AT THE TIME OF THE FIRST COIL REPLACEMENT, HE ASKED THE DEALER IF IT WAS A COMMON PROBLEM AND THE DEALER STATED IT WAS NOT. AFTER THE FIRST INCIDENT IN 2012, IN WHICH THE COIL AND MOTHER BOARD WERE REPLACED, THE EXACT FAILURE OCCURRED IN 2015. THE CONSUMER WAS INFORMED THE COIL AND MOTHER BOARD NEED TO BE REPLACED AT A COST OF $700. DURING BOTH INCIDENTS, THE VEHICLE SHUT DOWN WHILE IN THE MIDST OF DRIVING. UPDATED 01/05/16. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10762841September 10, 2015
AIR BAGS
THE SEAT BELT LIGHT FOR THE PASSENGER SEAT COME ON INTERMITTENTLY WITH OR WITHOUT ANYBODY SITTING IN THE SEAT. WHEN THIS HAPPENS WHEN SOMEONE IS SITTING IN THE SEAT THE AIR BAG LIGHT SWITCHES FROM ON TO OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10762619September 9, 2015
STEERING
THE POWER STEERING WAS VERY TIGHT AND REQUIRED A LOT OF EFFORT TO TURN THE WHEEL. THE MECHANIC SAID THE CAR NEEDS A NEW RACK AND PINION, HOSE AND ALIGNMENT. VERY COSTLY. ...UPDATED 11/04/15 *BF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10702602September 9, 2015
AIR BAGS, ELECTRICAL SYSTEM, SUSPENSION, ENGINE AND ENGINE COOLING, POWER TRAIN
S10- DIRECT REPLY- LETTER TO THE SECRETARY FROM CONSTITUENT REGARDING ASSISTANCE WITH A SAFETY RECALL OF A 2005 BUICK LACROSSE. *SMD THE CONSUMER STATED THE AIR BAG LIGHT WOULD COME ON AND THEN GO OFF. THE DEALER STATED IT WOULD COST $150 TO REPLACE THE AIR BAG MODULE FOR THE DRIVER AND PASSENGER SIDE. ALSO, THE VEHICLE STALLED SLIGHTLY WHEN DRIVING UP A SHORT HILL. THERE WAS A NOISE COMING FROM THE FRONT OF THE VEHICLE. THE DEALER CONCLUDED THE FENDER WAS RUBBING ON THE TIRE WHEN TURNING LEFT AND THEY SIMPLY RE-POSITIONED THE RIGHT FRONT FENDER. ON ONE OCCASION, WHEN THE CONSUMER STARTED THE VEHICLE, HE HEARD A STRANGE NOISE AND THE STEERING WHEEL WOULD NOT TURN. THE VEHICLE WAS TOWED TO THE DEALER. IT WAS DETERMINED, THE POWER STEERING PUMP, TRANSMISSION, WATER PUMP AND ENGINE WERE ALL LEAKING FLUIDS. ALSO, THE WHEEL BEARING NEEDED TO BE REPLACED. *JB UPDATED 12/17/15 *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10762458September 9, 2015
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2007 BUICK LACROSSE. WHILE DRIVING 35 MPH, THE LOW BEAM HEADLIGHTS FAILED WITHOUT WARNING. THE CONTACT RECEIVED A NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V755000 (EXTERIOR LIGHTING) IN JANUARY 2015. THE DEALER WAS CONTACTED AND INFORMED THE CONTACT THAT THE RECALL REMEDY WAS NOT AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT FELT THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE FAILURE MILEAGE WAS 114,000. UPDATED 11/06/15*LJ THE CONSUMER STATED BETWEEN 09/09/15 AND 09/28/15, SHE EXPERIENCED TWO MORE INCIDENTS WHERE THE LOW BEAMS LIGHTS WENT OUT WHILE DRIVING. UPDATED 04/05/16.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10762117September 8, 2015
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2007 BUICK LACROSSE. WHILE DRIVING APPROXIMATELY 60 MPH, THE HEAD LAMPS FAILED. THE FAILURE OCCURRED ONCE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR THE EXTERIOR LIGHTING; HOWEVER, THE RECALL PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE NHTSA CAMPAIGN NUMBER WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 60,366. MA 10/25/15 *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10762098September 8, 2015
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2008 BUICK LACROSSE. WHILE DRIVING APPROXIMATELY 30 MPH AT NIGHT, THE LOW BEAM HEADLIGHTS SEIZED. THE VEHICLE WAS DRIVEN HOME UTILIZING THE HIGH BEAMS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THERE WAS POSSIBLE MODULE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS INVALID. THE APPROXIMATE FAILURE MILEAGE WAS 93,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10762373September 8, 2015
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
FOR MONTHS PRIOR AT NIGHT MY LOW BEAMS WOULD DIM AND GET BRIGHTER PERIODICALLY. THEN AS I WAS DRIVING ONE MORNING I BEGAN TO SMELL AN ELECTRICAL BURNING SMELL. LUCKILY I WAS ON MY WAY HOME WHICH WAS LESS THAN A HALF MILE AWAY. WHEN I GOT HOME I OPENED THE HOOD AND SAW SMOKE COMING FROM THE FUSE BOX. I IMMEDIATELY DISCONNECTED THE NEGATIVE BATTERY CABLE AND PROCEEDED TO INVESTIGATE WHAT HAPPENED. UPON FURTHER INVESTIGATION THE HDM MODULE HAD FAILED AND WAS MELTED RIGHT INTO THE FUSE BLOCK. IF I HAD DRIVEN ANY LONGER THAN I DID I FEEL LIKE MY CAR WOULD HAVE CERTAINLY CAUGHT FIRE. LUCKILY I GOT HOME SAFE AND PREVENTED ANY FURTHER DAMAGE FROM MY CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10762014September 7, 2015
ELECTRICAL SYSTEM
THREE OF THE FOUR DOORS ARE REFUSING TO LOCK OR UNLOCK WITH EITHER THE KEY FOB OR THE SWITCH ON THE TWO FRONT DOORS CREATING A SAFETY ISSUE IN THE EVENT OF A WRECK OR FIRE. THERE ARE NUMEROUS COMPLAINTS ON A WEBSITE THAT ADDRESSES THIS ISSUE. THE REPAIR COSTS ARE OBSCENE. PLEASE GIVE THIS YOUR IMMEDIATE CONSIDERATION. ....UPDATED 12/10/15 *BF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10761672September 4, 2015
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2007 BUICK LACROSSE. WHILE DRIVING THE VEHICLE AT NIGHT, THE LOW BEAM HEADLIGHTS WOULD NOT OPERATE. THE CONTACT INDICATED THAT THE FAILURE WAS INTERMITTENT. THE VEHICLE WAS TAKEN TO THE DEALER AND A RELAY WAS REPLACED, BUT THE FAILURE CONTINUED. NO FURTHER INFORMATION WAS AVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 95,000. UPDATED 10/9/15 *LN *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10761667September 4, 2015
SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
TL* THE CONTACT OWNS A 2011 BUICK LACROSSE. THE CONTACT STATED THAT THE HEAD RESTRAINT MOVED FORWARD. AS A RESULT, THE CONTACT SUSTAINED NECK AND SHOULDER INJURIES. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THAT THE VEHICLE WAS OPERATING AS DESIGNED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 40,000.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10761505September 4, 2015
SEAT BELTS
TL* THE CONTACT OWNS A 2012 BUICK LACROSSE. THE CONTACT STATED THAT THE DRIVER SIDE SEAT BELT FAILED TO RETRACT PROPERLY AND THAT THE SEAT BELT WAS NOT PROPERLY SECURING THE DRIVER. THE VEHICLE WAS TAKEN TO MORE THAN ONE DEALER SEVERAL TIMES AND THEY WERE UNABLE TO REPAIR THE SEAT BELT. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED NO REMEDY. THE FAILURE MILEAGE WAS NOT AVAILABLE. *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10761429September 3, 2015
EXTERIOR LIGHTING
WHEN I CUT MY CAR OFF THE LIGHTS WILL TURN OFF BUT THEN COME BACK ON, HAVE TO UNPLUG THE BATTERY SO IT DOES NOT RUN DOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10761056September 2, 2015
POWER TRAIN
APROX. 1130 PM ON AUGUST 27TH, 2015, I WAS DRIVING (60 MPH) HOME FROM WORK AND LOST ALL POWER STEARING, I ALMOST HAD A ACCIDENT AND CASHED MY 2012 BUICK LACROSSE DUE TO THE LOSS OF POWER STEERING. I MADE IT ABOUT A HALF OF A MILE DOWN THE STREET AND CALLED 911 FOR ASSISTANCE SINCE IT WAS DARK. I HAD TO CALL A TOW TRCUK TO COME GET MY CAR AND TAKE IT TO THE LOCAL REPAIR SHOP. ON FRIDAY AUGUST 28TH THE DEALERSHIP SAID THEY HAD TO ORDER MY PART IT WAS THE SURPINTINE BELT AND IT WOULDNT BE THERE UNTIL MONDAY AUGUST 31ST. ON MONDAY 8/31/2015 THE DEALSHIP TECH SAYS IT MAY BE A MOTOR ISSUE BUT WONT KNOW UNTIL HE TRIED THE BELT FIRST. MONDAY 8/31/15 THE AUTO TECH SAID THE DEALERSHIP DID NOT HAVE THE TOOL. ON TUESDAY 9/1 THE DEALERSHIP SAID THEY HAVE THE TOOL BUT NOW MY CAR NEEDS NOT ONLY A BELT BUT THE TENSIONER AS WELL. THE DEALERSHIP IS QUOTING ME A PRICE OF OVER $650 PLUS THE COST OF MY RENTAL CAR. AFTER SOME RESEARCH I FOUND A BULLETIN IN MARCH 2012 FOR BUICK LACROSSE AND REGALS WITH FAULTY SURPINTINE BELTS MADE OF TENSIL OR COPPER THAT NEEDED TO BE REPLACED BY SPETEMBER 2012, I DID NOT PURCHASE MY CAR UNTL NOVEMBER 2012. NOW GM IS REFUSING TO FIX THE PART ENVEN THOUGH I STILL HAVE A 100K MILE POWERTRAIN WARRANTY AND THEY HAVE THE BROADCAST NOTIFICATION OF A FAULTY PART. NOW GM REFUSES TO PAY FOR THE PART AND/OR MY RENTAL CAR. I ALMOST HAD A INJURY DUE TO THE MALFUNCTION. I NEED ASSISTANCE. PLEASE ADVISE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10760712September 1, 2015
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2007 BUICK LACROSSE. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 14V755000 (EXTERIOR LIGHTING) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE DEALER STATED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER HAD NOT DETERMINED A SOLUTION TO DETER THE FAILURE. WHEN THE VEHICLE WAS STARTED, THE LOW BEAM HEADLIGHT EXPLODED ON THE FRONT PASSENGER SIDE. THE VEHICLE WAS TAKEN TO THE DEALER. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 108,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10760345August 31, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2006 BUICK LACROSSE. THE CONTACT STATED THAT WHILE DRIVING AT 10 MPH, THE HEADLIGHTS FAILED TO ILLUMINATE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V755000 (EXTERIOR LIGHTING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 114,000.....UPDATED 10-27-15 *BF *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10760060August 28, 2015
EXTERIOR LIGHTING
MY MOTHERS AUTOMATIC LOW BEAM HEADLIGHTS WILL INTERMITTENTLY FUNCTION. MY MOTHER IS 85 YEARS OLD AND THIS IS A POTENTIALLY DANGEROUS CONDITION FOR HER. SHE IS NOT AS ATTENTIVE AS SHE WAS WHEN SHE WAS YOUNGER AND SHE DOES NOT NOTICE THAT THE LIGHTS ARE NOT SHINING UNTIL SHE GETS IN A RURAL AREA AND REALIZES THAT SHE CANNOT SEE. THIS CAN CAUSE HER TO GET A LITTLE ANXIOUS AND CONFUSED UNTIL SHE STOPS TO TURN ON THE HEADLIGHTS MANUALLY. THIS CONDITION WAS BROUGHT TO THE ATTENTION OF A CHEVROLET DEALER AND SHE WAS TOLD THAT THE PART THAT WAS NEEDED TO FIX THIS PROBLEM FOR A POTENTIAL 269,586 VEHICLES WAS NOT AVAILABLE. THIS IS RIDICULOUS! A TEMPORY REPLACEMENT PART WAS INSTALLED ON 7/29/15. THE RECALL BULLITEN STATES THAT ONLY THE LOW BEAM LIGHTS ARE AFFECTED. THIS IS NOT CORRECT WITH THIS VEHICLE. ON MY MOTHERS VEHICLE THE HIGH BEAM AND LOW BEAM LIGHTS MAY OR MAY NOT WORK ON THE AUTOMATIC SETTING. THE VEHICLE DOES NOT HAVE TO BE HOT. THIS CONDITION IS STILL PRESENT ON A COLD OR HOT VEHICLE SINCE THE TEMPORARY PART WAS INSTALLED! THE DASH INDICATOR LIGHTS DO NOT FUNCTION PROPERLY ALSO. THE LOCAL DEALER HAS BEEN VERY NICE AND HAS DONE EVERYTHING THAT GM HAS TOLD THEM TO DO. GM HAS APPARENTLY NOT LEARNED IT'S LESSON OVER THE KEY SWITCH RECALL AND GM DOES NOT SEEM TOO CONCERNED OVER THIS PROBLEM. GM'S RESPONSE TO THIS RECALL IS IRRESPONSIBLE AND UNACCEPTABLE. IF GM KNEW JUST HOW UPSET MY MOTHER WAS ABOUT THIS MALFUNCTION THEY MIGHT BE MORE CONCERNED. MY MOTHER HAS ONLY BEEN TRYING FOR TEN MONTHS TO GET THE HEADLIGHTS REPAIRED. I CAN ONLY ASSUME THAT GM MUST SEE THIS MALFUNCTION AS AN UNIMPORTANT ISSUE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10759571August 26, 2015
EXTERIOR LIGHTING
WHEN DRIVING HOME FROM A MEETING ABOUT 30 MILES FROM HOME MY HEADLIGHTS WENT OUT. I TRIED TO SWITCH TO MANUAL CONTROL OF THE HEADLIGHTS IT DIDN'T WORK. THE ONLY LIGHT THAT I COULD USE MY THE TEMPORARY BRIGHT LIGHTS WHEN THERE WERE NO OTHER CARS WERE COMING IN THE OPPOSITE DIRECTION. THE FOLLOWING DAY I WENT TO GUSWEILER GM CENTER TO FIND OUT WHAT HAPPENED. THEY SAID IT WAS THE HEADLAMP DRIVER MODULE RELAY. I HAD THEM MAKE THE REPAIR AT A COST OF $160.29.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10759590August 26, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2008 BUICK LACROSSE. WHILE DRIVING 25 MPH, THE VEHICLE HESITATED AS IF IT WERE ABOUT TO STALL AND THE CHECK ENGINE LIGHT ILLUMINATED. THE CONTACT MENTIONED THAT SMOKE STARTED TO EMIT FROM THE REAR PASSENGER SEAT WHERE A CHILD SAFETY SEAT WAS INSTALLED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN DIAGNOSED THAT THERE WAS AN ELECTRICAL FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS TAKEN TO ANOTHER INDEPENDENT MECHANIC, WHERE IT WAS DIAGNOSED THAT THE COIL NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 90,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10759025August 25, 2015
AIR BAGS
SOMETIMES WHEN I AM DRIVING MY ICON FOR THE AIRBAGS IS ILLUMINATED ON MY DASH, WHICH I SUPPOSE MEANS THAT MY AIR BAGS ARE NOT ACTIVATED. WHEN I WENT TO ANDY MOHR BUICK IN FISHERS, IN. 46038, I QUESTIONED THEM ABOUT IT. AND THEY SAID THEY DID NOT KNOW WHAT WAS CAUSING IT, AND THEY WOULD HAVE TO PUT IT ON THE ANALYZER AND FIND OUT WHAT WAS WRONG AND THAT COULD COST SEVERAL HUNDREDS OF DOLLARS. SO I CALL GM AND THEY PAID FOR IT. I WAS TOLD THAT IT WAS THE PERSONAL BODY MODULE AND WOULD RUN AROUND $1300. I NEW ABOUT THE KEY RECALL AND THOUGHT THAT MIGHT HAVE SOMETHING TO DO WITH IT. SO I WAITED UNTIL BUICK FIXED MY KEY PROBLEM, BUT THE AIRBAG DID NOT GO AWAY. THEN THE NEXT (LIGHT RECALL) CAME UP, WHICH IS STILL NOT REMEDIED SO I DO NOT KNOW IF THAT IS NOT A PART OF THE PROBLEM. SINCE, I BOUGHT THE CAR FROM MY ELDERLY NEIGHBOR, SHE SAID THAT SHE COMPLAINED ABOUT IT SEVERAL TIMES TO THE BUICK DEALER, (ANDY MOHR) AND THEY DID NOT DO ANYTHING. THEY TOLD HER THAT WHENEVER IT HAPPENS TO BRING THE CAR INTO THE DEALERSHIP. WELL, WITH ALL INTERMITTENT PROBLEMS IT IS VERY HARD FOR A PERSON TO GET THE CAR TO THE DEALER WHILE IT IS HAPPENING. AND ALL OF THESE DIAGNOSTIC CHARGES ARE VERY EXPENSIVE. AND IF YOU PAY FOR A REPAIR AND THEN THERE IS A RECALL, YOU NEVER GET YOUR MONEY BACK FROM THE MANUFACTURE. READ SOME OF YOUR COMPLAINTS AND YOU WILL SEE THAT I AM RIGHT, SO THE POOR CONSUMER HAS TO WAIT AND DRIVE AN UNSAFE VEHICLE UNTIL THE SLOW WHEELS OF GOVERNMENT FINALLY MAKE THE MANUFACTURE DO THE RIGHT THING AND FIX THE PROBLEM. I AM STILL WAITING 8 MONTHS FOR THE EXTERIOR LIGHTING REPAIR. DOES SOME ONE HAVE TO BE KILLED BEFORE WE GET ACTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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