Buick LaCrosse Complaints

2,125 consumer complaints on file.

#10898888August 26, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2008 BUICK LACROSSE. THE CONTACT STATED THAT WHILE DRIVING AT 60 MPH, THE FRONT PASSENGER SIDE AIR BAG WARNING LIGHT ILLUMINATED WITH A PASSENGER IN THE FRONT SEAT. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE PASSENGER PRESENCE SYSTEM MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 48,018.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10898985August 26, 2016
POWER TRAIN, VEHICLE SPEED CONTROL
WHILE ENTERING INTERSTATE OFF RAMP I STARTED SLOWING DOWN AND VEHICLE ACCELERATED TO A VERY HIGH SPEED. WITH EXTREME BRAKE PEDAL PRESSURE WAS NOT ABLE TO SLOW VEHICLE DOWN FOR APPROXIMATELY 100 YARDS. I HAD TO CHANGE 3 LANES TO AVOID COLLIONS WITH VEHICLES IN FRONT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10899007August 26, 2016
VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
WHILE ENTERING A PARKING LOT AT APPROXIMATELY 20 MPH VEHICLE SUDDENLY ACCELERATED AT VERY HIGH RPMS AND JUMPED THE CURB HITTING A TREE, EXTREME PRESSURE ON BRAKE PEDAL WOULD NOT STOP VEHICLE.. THIS WAS THE SECOND TIME IN 2 DAYS THIS PROBLEM OCCURRED..
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10897747August 22, 2016
SUSPENSION:FRONT:STABILIZER BAR
TL* THE CONTACT OWNS A 2012 BUICK LACROSSE. WHILE DRIVING APPROXIMATELY 4 MPH, THE FRONT SWAY BAR ON THE DRIVER SIDE OF THE VEHICLE FRACTURED. THE VEHICLE WAS TAKEN TO THE DEALER TO BE INSPECTED. THE CONTACT WAS INFORMED THAT THE FAILURE WAS DUE TO WEAR AND TEAR. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 66,938.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10896583August 17, 2016
UNKNOWN OR OTHER
WHILE STATIONARY OR IN MOTION THE DRIVER SIDE FRONT DOOR WILL NOT UNLOCK WITH KEY FOB, UNLOCK BUTTON ON DOOR PANEL, OR BY HAND. ALL THREE METHODS HAVE BEEN ATTEMPTED TO UNLOCK THE DOOR AND THEY HAVE BEEN UNSUCCESSFUL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10896598August 17, 2016
ENGINE
TIMING CHAIN FAILURE @ 78263 MILES. VEHICLE DISPLAYED ENGINE TROUBLE LIGHT AND WAS STILL DRIVABLE. WAS TOLD IT WOULD HAVE STOPPED WITHOUT REPAIRS. CONTACTED LOCAL DEALER AND BUICK CUSTOMER SERVICE AND BOTH ENTITIES DENIED ASSISTANCE WITH TIMING CHAIN REPLACEMENT DUE TO VEHICLE OUT OF WARRANTY. I REFERENCED TSB 11340A WHERE GM EXTENDED WARRANTY COVERAGE TO OTHER MODELS WITH TIMING CHAIN ISSUES, BUT NOT THE 2010 LACROSSE, IN MY COMMUNICATIONS WITH THEM. I APPEALED TO GM PRESIDENT AND THE STATE CONSUMER AFFAIRS DIVISION WHERE I LIVE. GM HAS CLOSED THE FILE ON MY CASE THOUGH I ASKED FOR CONFIRMATION THAT THE SUPPLIER OF THE ENGINE IN THE 2010 LACROSSE WAS NOT THE SAME AS IN THE ENGINES OF THE VEHICLES REFERENCED IN THE TSN 11340A.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10896688August 17, 2016
ENGINE, POWER TRAIN
TL* THE CONTACT OWNS A 2010 BUICK LACROSSE. WHILE DRIVING AT ANY SPEED, THE VEHICLE STALLED WHEN THE ACCELERATOR PEDAL WAS APPLIED AND IN THE PROCESS OF ACCELERATION. THE ISSUE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO A MECHANIC, BUT WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10896692August 17, 2016
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2005 BUICK LACROSSE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V755000 (VISIBILITY); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10896782August 17, 2016
ELECTRICAL SYSTEM
AS I WAS DRIVING TO WORK ON 8/15/16 THAT MORNING AFTER HANGING UP HANDSFREE CALL WITH WIFE IMMEDIATELY AFTERWARDS ALL DASHBOARD GAUGES WENT BLANK AND CAR STALLS WHILE DRIVING ON FRWY. AFTER SEVERAL SECONDS ALL WARNING LIGHTS COME BACK UP. THEN ABLE TO RESTART CAR. EXTREMELY DANGEROUS SINCE I WAS DRIVING ON FRWY. LUCKILY TRAFFIC WAS MOVING SLOW AT THE TIME. I'VE HEARD OF SIMILAR COMPLAINTS CONCERNING SAME CAR YR MODEL AND MAKE..... VERY CONCERNING !
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10896235August 16, 2016
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2007 BUICK LOCROSSE. WHEN TOUCHING THE IGNITION SWITCH AND MOVING THE KEY AROUND, THE INSTRUMENT PANEL WARNING LIGHTS FLASHED ON AND OFF. THE CONTACT INDICATED THAT THE REMEDY FOR NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM) WAS PERFORMED IN 2014, BUT THE FAILURE CONTINUED. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10896241August 16, 2016
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
TL* THE CONTACT OWNS A 2010 BUICK LACROSSE. WHEN THE VEHICLE WAS STARTED AND WHILE DRIVING, THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE DEALER DIAGNOSED THAT THE CATALYTIC CONVERTER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE CONTACT STATED THAT THE CATALYTIC CONVERTER WAS REPLACED THREE TIMES. THE FAILURE WAS INTERMITTENT. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 48,533.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10895299August 12, 2016
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2005 BUICK LACROSSE. WHILE DRIVING 45 MPH, THE LOW BEAM HEADLAMPS FAILED TO OPERATE. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V755000 (EXTERIOR LIGHTING); HOWEVER, THE PARTS FOR THE RECALL REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE FAILURE MILEAGE WAS UNKNOWN. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10894389August 9, 2016
POWER TRAIN
TL* THE CONTACT OWNS A 2010 BUICK LACROSSE. WHILE THE GEAR SHIFTER STICK WAS IN THE REVERSE POSITION AND THE ACCELERATOR PEDAL WAS DEPRESSED, THE VEHICLE FAILED TO MOVE. A MAINTENANCE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED, BUT THE CAUSE OF THE FAILURE WAS NOT KNOWN. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 41,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10893734August 6, 2016
UNKNOWN OR OTHER
MY MOTHER HAD STOPPED HER CAR IN MY DRIVEWAY . THE MOTOR WAS STILL RUNNING . SHE REACHED OVER INSIDE THE CAR AND PUSHED THE IGNITION BUTTON TO STOP THE MOTOR ( WHILE STANDING OUTSIDE THE CAR )THE CAR ROLLED BACK PULLING HER UNDER IT RUNNING HER OVER AND KILLED HER. I WAS KNOCKED DOWN BY THE DOOR AND DRUG INTO THE STREET
Crash:
No
Fire:
No
Injuries:
1
Deaths:
1
#10893308August 4, 2016
ELECTRICAL SYSTEM
VEHICLE COMPLETELY DEAD AFTER ALL TYPES OF ELECTRICAL MESSAGES DISPLAYED WHEN TRYING TO START. CAR WAS STATIONARY BOTH TIMES. THIS FIRST HAPPENED EARLY FEB 2016; THEN REPEATED SIMILAR SCENARIO 20 DAYS LATER. CAR WAS TOWED BOTH TIMES. LOW MILEAGE 52,278 MILES. MESSAGES GENERIC, DEALER COULD NOT DETERMINE PROBLEM AND CONTACTED THE GM CUSTOMER CENTER ALSO. NOTHING DONE FIRST TIME. SECOND TIME DEALER STARTED UPDATING ALL THE ELECTRONIC MODULES-ALTHOUGH AGAIN NO SPECIFIC CAUSE AND EFFECT COULD BE IDENTIFIED. MODULES UPDATED (EBCM, BCM ECM, ETC. ABOUT 27 MODULES. THUS FAR CAR HAS NOT BEEN DEAD AGAIN WITH EXCEPTION OF BATTERY ISSUE (ALREADY ANOTHER WARRANTY REPLACEMENT FOR ORIGINAL). MY CONCERN: IF THESE ELECTRONIC MODULES (COUPLE THOUSAND OF DOLLARS) ARE THE PROBLEM, HOW COME IT WAS NOT A RECALL VS REPAIR. OWNER SHOULD NOT BE A HOSTAGE TO A SOFTWARE UPDATE FOR A REPAIR TO MAKE THE CAR START? OF NOTE; MY CAR HAS HAD 21 WARRANTY FIXES WITH MY LOW MILEAGE. GM PRIOR TO THIS ELECTRONIC FAILURE EXTENDED MY WARRANTY OUT DUE TO THE MANY ISSUES AFTER I WAS FORCEFUL. BASICALLY, GM ENGINEERS ARE PRODUCING A CAR WHERE THEY CANNOT DEFINITIVELY STATE THE PROBLEM, BUT START TRYING EVERYTHING. THESE MODULE UPDATES WOULD COST COUPLE THOUSAND DOLLARS AND LOTS OF TIME IN SHOP. NOTE: MY AUTO IS A 4 WD LARGER ENGINE BUICK; FOB VS KEY SO SOMEWHAT FEWER ON THE ROAD. MY AUTO WAS ONE OF THE FIRST 2011 THAT ROLLED OFF ASSEMBLY LINE PROBABLY BUT VERY SIMILAR TO THE 2010 (FIRST YEAR OUT WITH THE CURRENT BODY STYLE). THE OTHER 21 WARRANTY JOBS (DRIVER SEAT, PASSENGER SIDE TRAFFIC WARNING MESSAGE, OIL LEAKS, TRANSMISSION LEAK AT SAME TIME AS ENGINE OIL LEAK, PROBLEMS WITH DOORS OPENING, RADIO NAV SYSTEM, RIGHT REAR HUB BEARING PAD, AND A COUPLE DRIVEN BY THE ACTUAL REPAIR VISIT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10892900August 3, 2016
POWER TRAIN
AT 55 MPH THE TRANSMISSION SUDDENLY SHIFTED INTO NEUTRAL AND THE ENGINE RPM INCREASES. LIGHT BREAKING APPLIED WITHOUT OPERATOR. GEARSHIFT LEVER AND GAS PEDAL BOTH UNRESPONSIVE. CONTINUE AT 10 MPH TO GET OFF FOUR LANE, TURN OFF ENGINE AND RESTART FOR NORMAL OPERATION. NO WARNING LIGHTS, DEALER COULD NOT DUPLICATE MALFUNCTION, STATED NO CODES WERE SET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10892921August 3, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2006 BUICK LACROSSE. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS CONFIRMED THAT THE VIN WAS EXCLUDED FROM NHTSA CAMPAIGN NUMBER: 06V417000 (AIR BAGS). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 140,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10891813July 30, 2016
AIR BAGS, ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
TAKATA RECALL, THE ENGINE STALLED WHILE DRIVING THE CAR ESPECIALLY DURING TURNS. THE CAR CONTINUED TO HESITATE TO STALL IN TRAFFIC. THE CAR VIBRATED NEARBY THE STEERING COLUMN WHILE DRIVING IN TRAFFIC. THE CAR FLOOR APPEARED TO CAVE IN ON THE LEFT SIDE ON THE DRIVER'S SIDE. THE HEATER FAILED TO BLOW OUT HOT AIR. THE TELEPHONE CALLS WERE DISTORTED AS EVIDENCED BY BEING UNABLE TO HEAR THE CALLER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10889379July 28, 2016
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2008 BUICK LACROSSE. THE CONTACT STATED THAT THE TAIL LIGHTS FAILED. THE CONTACT REPLACED THE TAIL LIGHT BULBS, BUT DISCOVERED THAT THE HEADLIGHTS ALSO FAILED. THE DEALER STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V519000 (EXTERIOR LIGHTING). THE HEADLIGHTS WERE NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 78,000. UPDATED 10/04/16 *BF THE CONSUMER STATED THE DEALER WOULD NOT FIX THE VEHICLE AND THE OWNER PAID TO HAVE THE VEHICLE REPAIRED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10889202July 28, 2016
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2009 BUICK LACROSSE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V755000 (EXTERIOR LIGHTING); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. UPDATED 09/28/16*LJ UPDATED 03/14/17*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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