Buick Encore Complaints

604 consumer complaints on file.

#11682540August 23, 2025
AIR BAGS
When crossing through an intersection at approximately 45mph, I was struck by another vehicle, speed unknown, who failed to stop at a stop sign. My vehicle was struck on the front passenger corner. My vehicle continued in a forward motion for several hundred feet. Both driver and front passenger wore seat belts, however the driver struck her head on steering wheel, loosing consciousness for several minutes. Side airbags deployed, however front air bags did not
Crash:
Yes
Fire:
No
Injuries:
4
Deaths:
0
#11682271August 21, 2025
ELECTRICAL SYSTEM
The car experienced issues with the fan turning off when car was turned off. It caused the battery to die. The car was serviced at the dealership and the tech found that the fuse block overheated and melted, causing poor electrical connections. They replaced the damaged parts and repaired the wiring. This still did not explain the fan not turning off and after the fuse block repair, the cooling fan was still sticking on. After pushing the dealership to further look into the issue the mechanic determined the issue was inside the fan assembly (it was assembled in the wrong direction), so they replaced the cooling fan. The dealership stated that this was a manufacturing error. They said this could have caused an engine fire and there was absolutely no warnings - just a fan that was stuck on. This could have put me and my new baby at risk for an engine fire and could cause issue for other owners if there were more assembly errors. The car is available for inspection if needed. It was only inspected by technicians at the dealership.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11682080August 21, 2025
SERVICE BRAKES
The contact owns a 2021 Buick Encore. The contact stated that while driving at an undisclosed speed, the brake pedal was firm while depressed. The contact had to slam on the brake pedal to stop the vehicle. The contact stated that the Hill Assist message was displayed. The brake pedal was pumped several times before the brake pedal released. The vehicle was taken to an independent mechanic, who determined that the brake sensor needed to be replaced. The dealer and another dealer, Mangino Chevrolet, INC. (4447 NY-30, Amsterdam, NY 12010); were made aware of the failure, but informed the contact that there was no recall associated with the VIN. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 20V588000 (Service Brakes); however, the VIN was not included in the recall. The manufacturer was made aware of the failure. The failure mileage was approximately 38,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11681643August 19, 2025
ENGINE
Engine stalls, intake hose, power issues, multiple oil leaks
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11680618August 14, 2025
ENGINE
Vehicle unable to hold coolant. Local shop says the coolant lines hold pressure and leak appears to be with manifold and turbo. Car has less than 35k miles. There is a recall for this turbo issue with 2017 and up models but why not for 2016, or any other years with same issue?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11679703August 10, 2025
ENGINE
check engine light came onforP0299 code and heard that there's a lot of vehicles with turbos having this problem
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11679247August 8, 2025
ENGINE
The turbo charge is not providing adequate power. I was on the highway and the car began to chugging then accelerated on its own and all the lights on the dash came on then all went off like it was going to shut down. I put my hazards on and started to pull to the side of the highway. I gave it a moment for the car and for me because I was terrified, my kids were in the car and traffic was going steady around 70-75 miles per hour and I was scared as it began to shut down that I would be hit by traffic behind me before I could get over. It started driving again. It still drives but is hard to accelerate and even when stopped you can see the RPM rising. It’s as if the car never idles, it feels as though is constantly under load. I have had it looked at professionally at Midas but they will only say they think it is the turbo as there are no codes coming up. I have had it looked at by mechanics I know who have fixed other things that may cause similar issues and nothing has worked and they also believe it is the turbo. I’ve know other people with Buicks and they have had similar problems I’m confused as to why this 1.4 liter turbo has not been recalled.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11679011August 7, 2025
UNKNOWN OR OTHER
My Encore is full of mice and mice droppings. The man at the dealership said GM should have screens or other safety measures done at the factory. This car has just 10,000 mils and I keep it in pristine condition. People can't believe how clean I keep it and this happens??? The tech told me there are at least 8-10 spots were mice come in. It is too easy for them. My brand new car is going to be totaled or close to it. I have AAA, but am already with all the added fee's at Enterprise car rental and my $500 deductible $700 out of pocket! I'm [XXX] and on a very fixed income. I'm still making car payments for the next 4 or 5 years. It's like never smoking and getting lung cancer. I didn't do anything wrong. GM is responsible. The are very irresponsibly in their manufacturing. Should I get a lawyer? The man who's meeting with the adjuster from my insurance told me how dangerous it was for driving this car. He said the smell (which I was unfortunately used to it, it's called olfactory fatigue, also known as odor fatigue, olfactory adaptation,) was very toxic. Yes, Gene Hackman's wife died from the inhaling rodent waste. I'm a Respiratory Therapist and know about the toxic particular you don't see and how it can and will kill you. Something has to be done. There are millions of innocent people that are dying because GM is too cheap to have this done in the factory! Please help asap. Thank you. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11677619July 31, 2025
STEERING, VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM
The contact owns a 2015 Buick Encore. The contact stated that while driving at an undisclosed speed, the vehicle failed to accelerate as intended while depressing the accelerator pedal. In addition, the steering wheel seized. The traction control warning light and the power steering warning light was illuminated, and the message to “Contact Dealer for Service” was displayed. The vehicle was towed to the dealer where it was diagnosed that one of the wiring harnesses connected with the CPU had failed. The wiring harness in the CPU was replaced. After the repair, while driving 60 MPH, the failure reoccurred and the vehicle failed to accelerate as intended while depressing the accelerator pedal, and the steering wheel seized. The vehicle was driven to the dealer to be diagnosed; however, the vehicle remained at the dealer unrepaired. The contact related the failure to NHTSA Campaign Number: 15V146000 (Steering). The manufacturer was not made aware of the failure. The failure mileage was approximately 138,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11676117July 25, 2025
ENGINE
turbocharger failures, which can result in reduced acceleration, power loss causing problems while trying to merge onto traffic and also in hill climbing. My understanding this is a common problem with the Buick Encore and has not been recalled. My garage said they have repaired a "ton" of these turbo in Buick Encores. Why no recall???
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11675559July 23, 2025
ENGINE
Took to the dealership. They stated my flex pipe had melted and the o2 sensors are stuck in the pipe need replacement as well. They have to replace flex pipe and everything leading to the 2nd o2 sensor. They stated there was no damage or tampering to the flex pipe. This should not have happened in this new of a vehicle. This is a dangerous and costly repair that falls on a faulty flex pipe and not covered by the warranty.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11675455July 22, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2017 Buick Encore. The contact stated while driving at various speeds, the engine overheated, and there was smoke coming from the front of the vehicle. The contact stated that the temperature gauge indicated that the engine was hot. There was no warning light illuminated. The vehicle was taken to a local dealer where the vehicle was diagnosed and the contact was informed that the water outlet housing, the blower motor, A/C condenser, water pump, thermostat, thermostat housing, turbo charger, and the fan were faulty and needed to be replaced. The vehicle was repaired; however, the failure persisted. The manufacturer was notified of the failure. The approximate failure mileage was 60,189.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11675097July 21, 2025
SEAT BELTS
The contact owns a 2017 Buick Encore. The contact stated that the front passenger’s side seat belt failed to work as intended. No warning lights were illuminated. The front driver’s side seat belt also failed to work as intended. The contact had to push the front seat all the way back to release the seat belt. The contact stated that the seat belt was too tight and pressed into her stomach. No warning lights were illuminated. The contact had become aware of the failure after the vehicle was purchased. The contact stated that the failure persisted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11675136July 21, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2019 Buick Encore. The contact stated that while her daughter was driving approximately 55 MPH, the vehicle was shaking and jerking abnormally. The contact stated her daughter reported there were several unknown warning lights illuminated on the instrument cluster. The driver exited the highway and pulled over and turned off the vehicle. The contact had the vehicle towed to a dealer. The dealer diagnosed the vehicle and determined that there was coolant intrusion into the cylinders, and the engine needed to be disassembled. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 103,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11672365July 9, 2025
AIR BAGS
While traveling at approximately 77 mph on the interstate, I was forced off the road by another vehicle, causing my car to collide with a cable barrier. The initial impact was to the front driver’s side corner, and the vehicle then scraped along the driver’s side against the barrier. Despite the high-speed impact, no airbags deployed. •Component or System That Failed: The frontal airbag system failed to deploy. •Safety Risk: The non-deployment of the airbags at this speed and impact angle posed a serious risk to my safety. The lack of airbag activation during a high-speed frontal crash greatly increased the likelihood of injury. •Has the Problem Been Reproduced or Confirmed by a Dealer or Independent Shop? No. The vehicle has not yet been inspected by a dealership or repair facility, and the issue has not been confirmed or diagnosed by a professional. •Has the Vehicle or Component Been Inspected by Manufacturer, Police, Insurance, or Others? No. The vehicle has not been inspected by the manufacturer, police, insurance representatives, or any other party as of this report. •Warning Lamps, Messages, or Symptoms Before the Incident: No warning lights or messages were active before the crash. There were no known symptoms or alerts indicating a problem with the airbag system.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11668594June 23, 2025
POWER TRAIN, ELECTRONIC STABILITY CONTROL (ESC)
The contact owns a 2018 Chevrolet Encore. The contact stated that while operating the vehicle, the transmission malfunctioned while in first gear, and the vehicle hesitated to accelerate from being stationary. Additionally, the message "Stabilizer" was displayed. The cause of the failure was not yetbeen determined. The manufacturer was notified of the failure, but no assistance was offered. The local dealer was not contacted. The failure mileage was 147,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11667527June 17, 2025
ELECTRICAL SYSTEM
The contact owns a 2014 Buick Encore. The contact stated while driving at an undisclosed speed, the instrument cluster displayed a black screen. In addition, the low air pressure warning light was illuminated. The vehicle was taken to an independent mechanic; however, the failure was not duplicated. The contact was stopped by the Police due to the taillight on the driver’s side being inoperable. The bulb was checked, and the bulb was not blown. The contact stated that the vehicle lost motive power. The vehicle was started; however, the failure was persistent. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 88,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11667276June 16, 2025
ENGINE
I believe my turbocharge is malfunctioning. The check engine light is on with code P0299. My vehicle is struggling to accelerate properly putting us in a few close calls while driving. Yes it is available for inspection - I've seen one mechanic on 6/13/25 - scheduled a follow up with a different one on 6/20/25 and have an appointment scheduled with GM on 7/1/25 should it go that far. I cannot pull out in front of vehicles even with double the normal amount of space confidently due to my lack of acceleration putting my family - pregnant wife and 1 year old at risk. We floor the gas pedal to try and get what should be normal acceleration but sometime it responds normally which has put us at risk of hitting vehicles in front of us. Yes - it has been inspected and we're getting more opinions. First appeared early June but no other warnings
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11667168June 16, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2014 Buick Encore. The contact stated while driving approximately 35 MPH, the check engine warning light illuminated. The contact had the vehicle towed to an independent mechanic who diagnosed the vehicle and replaced the 02 sensor. The vehicle was repaired; however, the check engine warning light became illuminated again. The contact had the vehicle towed to another mechanic, who diagnosed the vehicle and determined that the catalytic converter needed to be replaced. The vehicle was repaired; however, the failure reoccurred, and the vehicle was towed to another mechanic to be diagnosed. The contact was informed that a cylinder in the engine failed, and the engine needed to be replaced. The vehicle was not repaired. The contact informed the manufacturer of the failure but received no assistance in repairing the vehicle. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11664894June 4, 2025
ENGINE, FUEL/PROPULSION SYSTEM
On March 18 , 2025 I purchased a 2014 Buick Encore with an implied warranty, the vehicle had 128,644 miles on the odometer. At the time of purchase the check light was not on and the vehicle had no visible or audible mechanical issues. Not 14 days after purchase there was a strong odor of burning oil due to an oil leak dripping into the splash shield. A certified mechanic advised me that the problem was a very common issue with the 2014 Buick Encore and the oil cooler associated with the turbo charger needed to be replaced. This issue is so common that the NHTSA issued a GM part failure warning for the 2017 model and instructed GM to reimburse all vehicle owners to replace the part (N232395330). This issue clearly a problem that needs to be addressed with the 2014 model as well. My mechanic said that auto dealers are cleaning the splash pad prior to selling the vehicle so that the burning oil smell is not noticeable until 14 days or so after purchase. The repairs cost me $1148.00 just weeks after purchasing the vehicle. This problem of dealers covering up the problem and faulty GM parts needs to be addressed. I believe my vehicle falls under the previous GM parts needs failure warning and I should be reimbursed the cost of the repairs in the amount of $1148.00.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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