Buick Encore Complaints

604 consumer complaints on file.

#11064075January 22, 2018
SERVICE BRAKES
REAR BRAKES GROAN FOR FIRST FEW APPLICATIONS IN WET AND DAMP WEATHER. DEALER APPLIED A GM TSB BUT PROBLEM STILL REMAINS. GM SAYS NOTHING MORE CAN BE DONE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11061140January 8, 2018
ENGINE
LATELY I'M HAVING A ISSUE WITH THIS CAR, FIRST MY CHECK ENGINE LIGHT CAME ON AND IS STILL ON AND NOW ALL OF A SUDDEN I CAN BE AT A LIGHT OR DRIVING DOWN THE STREET AND THE ENGINE POWER REDUCE WARNING COMES ACROSS MY DISPLAY SCREEN, I CAN'T ACCELERATE SO I HAVE TO COAST IT TO THE SIDE OF THE ROAD, SHUT IT OFF, WAIT 30 SECONDS AND RESTART THE CAR. SOMETIMES I HAVE TO DO THIS 2 OR 3 TIMES BEFORE IT DRIVES RIGHT AGAIN, SO I WENT ON THE BUICK FORUM AND SEE A LOT OF PEOPLE ARE HAVING THE SAME ISSUE, THAT THEY HAVE HAD THE THROTTLE BODY CHANGED AND IT MAKES NO DIFFERENT, THAT IT COULD HAPPEN AGAIN. SO NOW I WANT GET ON THE EXPRESSWAY JUST IN CASE IT WANTS TO DO IT AGAIN, AND I'M GETTING SCARED TO DRIVE IT ON THE STREETS CAUSE IT KEEPS HAPPENING. SOME SAY CAUSE IT'S COLD WHERE THE LIVE BUT I FEEL IT SHOULDN'T BE HAPPENING ALL, LIKE ON 1/8/2018 IT HAPPENED THIS MORNING AND THE TEMPERATURE OUTSIDE IS 35 F AND THAT'S ABOVE FREEZING. WHAT CAN BE DONE ABOUT THIS CAUSE GM IS NOT REPORTING IT TO THE NHTSA, SO IF YOU DON'T GO ON THERE FORUM YOU DON'T KNOW.....HELP SCARED TO DRIVE MY CAR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11061068January 7, 2018
FUEL/PROPULSION SYSTEM
MY 2015 BUICK ENCORE HAS A TICKING FROM THE FUEL INJECTION. DEFINITELY IRRITATING. UIC DEALER SAID IT'S NOT A PROBLEM. THE NOISE WAS THERE WHEN I BOUGHT IT IN AUGUST, 8, 2017
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11058612January 4, 2018
EXTERIOR LIGHTING
THIS PROBLEM IS WITH THE STOP START FEATURE ON MY CAR WHICH IF I KNEW ABOUT IT I WOULD HAVE NEVER BOUGHT. MY HUSBAND HAS HATED THIS CAR SINCE DAY ONE AND ONLY BOUGHT IT AS I HAVE STAGE 4 CANCER AND FELL IN LOVE WITH THE CAR. HE WANTED A SUBARU WHICH HE CAN GET ONCE I LEAVE THE EARTH.I NOW LONGER AM PLEASED WITH THIS CAR AS IT WILL LEAD TO MY DEATH SOONER THAN THE CANCER. WHEN THIS CAR STOPS TO SAVE GAS HA HA USES MORE THE MOTOR SHUTS OFF SO THE HEADLIGHTS DIM. THEN WHEN YOU HIT THE GAS THEY BRIGHTEN. WELL DRIVERS AROUND HERE THINK WE ARE TELLING THEM TO GO AS WE BLINKED THE LIGHTS AT THEM EVEN IF YOU WERE FIRST THERE. MY HUSBAND ALWAYS GIVES EVERYONE THE RIGHT OF WAY BUT I AM NOT SO KIND.IF FIRST I GO FIRST. THE OTHER NIGHT I ALMOST GOT IT AS A TRUCK PULLED OUT AT THE SAME TIME ALMOST HITTING ME AND CALLING ME A FEW NAMES BUT TELLING ME I FLICKED THE LIGHTS. LOOKED IN THE OWNERS MANUEL AND NOT A THING ABOUT THIS FEATURE SO CALLED THE GARAGE.TOOK IT RIGHT AWAY AND AFTER 3 DAYS SAID THIS IS HOW IT WAS SUPPOSE TO ACT. WELL IF I GET HURT FROM THIS I WILL SUE GM AS EVERY OTHER CAR MAKER PUT IN A DEVICE TO SHUT THIS FEATURE OFF BUT NOT BUICK ..WHEN THIS HAPPENED I WAS AT A 4 WAY STOP AND WAS THERE FIRST.TRUCK WAS TO THE LEFT OF ME WHO PULLED OUT AT THE SAME TIME ALMOST GETTING ME ON MY DRIVERS SIDE. THIS IS A HORRIBLE FEATURE AND I CAN SEE WHY OTHER CAR MAKERS HAVE A SWITCH TO SHUT IT OFF. I HAVE NEVER GOTTEN THE MILAGE THAT WE WERE SUPPOSE TO GET . GARAGE BLAMES IT ON WINTER GAS BUT HAD IT FOR A YEAR NOW AND ONLY GOT 24 AT THE MOST, IN THE SUMMER.SINCE THE CANCER WE DRIVE TO PITTSBURGH 120 MILES ONCE A MONTH AND THAT TRIP ONLY GETS US 23 IN SUMMER .DID GET IT TO 24 BUT STILL FEEL THIS CAR IS MY DEATH WEAPON.I FEEL ITS A WEAK BATTERY OR A ELECTRICAL SHORT. ON A DOWNTOWN KITTANNING PA STREET.GARAGE JUST MAKES US FEEL STUPID FOR EVEN COMPLAINING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11047388November 20, 2017
VISIBILITY/WIPER
ON SEVERAL OCCASIONS WHILE DRIVING THIS VEHICLE IN THE RAIN, I HAVE NEARLY WRECKED OR CAUSED AN ACCIDENT TO OTHERS DUE TO POOR VISIBILITY OF THE WIPERS NOT FUNCTIONING PROPERLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11042674November 2, 2017
STEERING
DRIVING STRAIGHT ON THE HIGHWAY AT A SPEED OF APPROX. 60 MPH. ATTEMPTED TO MOVE FROM RIGHT LANE TO LEFT LANE. THERE WAS NO RESPONSE IN THE STEERING. I IMMEDIATELY RECEIVED A "SERVICE POWER STEERING" WARNING ON THE INSTRUMENT CLUSTER. ALL OTHER CAR FUNCTIONS WERE WORKING AND I WAS ABLE TO SLOW THE VEHICLE AND MANEUVER TO A COMPLETE STOP. CAR WAS TOWED TO DEALERSHIP. INVOICE STATES POWER STEERING-GEAR INTERNAL FAILURE OF P/S MODULE C056D. THE POWER STEERING COLUMN, WITH MODULE WAS REPLACED AND PROGRAMMED. THIS WAS GM PART # 94544335. THERE WAS NO PRIOR WARNING OF ANY KIND THAT THE POWER STEERING WAS GOING TO FAIL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11032712October 10, 2017
ENGINE
OUR 2015 BUICK ENCORE BROKE DOWN ON 9/12 WHILE DRIVING HOME LATE AT NIGHT TRAVELING OVER THE CUESTA GRADE WE HAD A TOUGH TIME WITH ACCELERATION AND HAD TO DRIVE SLOW OVER THE GRADE AND ON THE HIGHWAY ALL THE WAY HOME. OUR CAR WAS BARLEY MOVING AS WE MADE DROVE IT INTO OUR DRIVEWAY. WE HAD LOST ALL ACCELERATION. OUR CAR WAS TOWED TO THE DEALERSHIP ON 9/13 . WE WERE TOLD WE WERE "JUST OVER THE WARRANTY MILEAGE ALLOWED 70,000 AND HAD TO PAY FOR THE REPAIR . WE ASKED GM TO CONTRIBUTE SINCE WE WERE BARLEY OVER THE WARRANTY MILEAGE ALLOWED".WE PICKED UP OUR CAR AFTER THE ORIGINAL TURBO WAS REPLACED ON 9/23 AND AGAIN THE CAR BEGAN MAKING NOISES ON THE CUESTA GRADE. AGAIN WE STARTED TO LOSE THE ABILITY TO ACCELERATE AND HAD TO DRIVE THE HIGHWAY AT A LOW SPEED TO MAKE IT HOME WITH THE CAR MAKING TERRIBLE SOUNDS AND NOISES . THIS SECOND TURBO HAD FAILED . WE HAD THE CAR TOWED BACK TO THE SAME DEALERSHIP ON 9/24. AFTER ABOUT A WEEK THE DEALERSHIP CALLED AND EXPLAINED THEY HAD INSTALLED ANOTHER TURBO WHICH HAD FAILED AGAIN AND THEY WERE WAITING ON PARTS TO REPLACE IT WHICH WOULD BE THE 3RD TURBO TO BE INSTALLED IN OUR CAR BESIDES THE ORIGINAL ONE THE MANUFACTURER INSTALLED . EACH TIME THE DEALERSHIP STATED ADDITIONAL THINGS WERE HAPPENING TO THE CAR WHEN THE TURBO WAS "GOING OUT" .WE RECEIVED A CALL ON 10 /9 (OVER TWO WEEKS FROM THE TIME THE CAR WAS TOWED TO THE DEALERSHIP) THAT THE TURBO WAS NOW REPAIRED AND WE COULD PICK UP THE CAR. WE ARE VERY CONCERNED FOR OUR SAFETY WITH THIS CAR. WHEN THE TURBO GOES OUT IT CAN CAUSE A WREAK SINCE WE HAVE TO TRAVEL ON THE HIGHWAY AND CUESTA GRADE AS WE LOSE ABILITY TO ACCELERATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11024308September 28, 2017
SERVICE BRAKES
2015 BUICK ENCORE. CONSUMER WRITES IN REGARDS TO HILL START ASSIST ISSUE. *LD THE CONSUMER STATED THAT THE VEHICLE WOULD INVOLUNTARILY ROLL BACKWARDS. THE CONSUMER WAS UNSATISFIED WITH THE HILL START ASSIST SYSTEM. THE CONSUMER WAS ADVISED THE VEHICLE OPERATED AS DESIGNED. UPDATED 09/28/2017*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11021787September 6, 2017
ENGINE, UNKNOWN OR OTHER
MY ENGINE HAS BEEN MISFIRING AND BUICK REFUSES TO FIX THE PROBLEM. IT IS UNSAFE TO DRIVE, JERKING, AND GETTING STUCK IN FIRST AND SECOND GEAR WHEN TRYING TO ACCELERATE. I HAVE BROUGHT IT IN TWICE TO HAVE IT FIXED WITH PROOF THAT THE ENGINE MALFUNCTION LIGHT IS ON, AND THEY SAID THERE IS NOTHING WRONG. I EMAILED THE MANAGER IN SERVICE, AND HE SAID THERE IS NOTHING HE CAN DO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11021714September 6, 2017
SERVICE BRAKES
TL* THE CONTACT OWNS A 2017 BUICK ENCORE. WHILE DRIVING APPROXIMATELY 20 MPH, THE VEHICLE BRAKED ON ITS OWN AND THE STABILITY TRACK WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER (GAINESVILLE BUICK GMC, 2101 NORTH MAIN STREET, GAINESVILLE, FL, 352-372-2583) WHERE A ROAD TEST WAS PERFORMED. THE TECHNICIAN WAS UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND ACKNOWLEDGED THAT THERE WAS AN ISSUE THAT NEEDED TO BE INVESTIGATED. THE FAILURE MILEAGE WAS 1,200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11021542September 5, 2017
ELECTRICAL SYSTEM, ENGINE, STEERING
I WAS DRIVING ON A HIGHWAY AT 65MPH. ON A STRAIGHT PORTION OF THE ROAD THE ENGINE LIGHT CAME ON , THE ENGINE REVVED UP TO OVER 4000 RPM, THE POWER STEERING LOCKED UP, AND MANY OTHER LIGHTS CAME ON ON THE DASHBOARD DISPLAY. THIS WAS A VERY DANGEROUS SITUATION TRYING TO CONTROL THE CAR. I WAS FORCED TO SLOW DOWN AND WHEN I REACHED 40MPH THE POWER STEERING CAME BACK ON. THE ENGINE WAS STILL RUNNING OVER 4000 RPM. MOST OF THE DASHBOARD DISPLAY LIGHTS WENT OFF EXCEPT FOR THE CHECK ENGINE LIGHT. HAD TO DRIVE UNDER 40 MPH UNTIL I GOT HOME. WHILE THIS WAS HAPPENING MY ONSTAR SENT ME A NOTIFICATION THAT THERE WAS SOMETHING WRONG WITH MY TRANSMISSION. THE CAR WAS THEN TOWED TO THE GM DEALER. AT THE GM DEALER THEY COULD FIND NOTHING WRONG.THERE WERE NO ERROR CODES IN THE CARS COMPUTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11018776August 22, 2017
UNKNOWN OR OTHER
THE WHEEL WELL LINER AND THE PLASTIC BUMPER ATTACHMENT ARE ATTACHED TO EACH OTHER OR NEAR EACH OTHER. IN MY OPINION THIS TYPE OF MATERIAL AND DESIGN IS FAULTY. THIS DESIGN DOES NOT SUPPORT HEAVY SNOW. LAST MARCH WHEN THE ROCHESTER, NY. RECEIVED HEAVY SNOW, THE WEIGHT OF THE SNOW CAUSED THE WHEEL LINER AND THE BUMPER TO TEAR. THE TEARING OF BOTH THE BUMPER AND THE WHEEL LINER CREATED A STEERING HAZARD WHICH PROHIBITS SHARP STEERING AND MANEUVERABILITY IN DRIVING CONDITIONS, WHICH MAY RESULT IN SERIOUS PHYSICAL INJURY OR DEATH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11015266August 14, 2017
SERVICE BRAKES
CAR PLOWED INTO BROTHERS CARPORT AND TRAILER DOING $9,000 DAMAGE TO HIS PROPERTY, DID $16,000 DAMAGE TO CAR. INSURANCE COMPANY WOULD NOT TOTAL CAR, HAD IT REPAIRED TOOK OVER THREE MONTHS. GOT CAR BACK AND THE SAME DAY, WAS BACKING OUT OF DRIVEWAY AND BRAKES GOT HARD AND WOULD NOT STOP. I KEPT HITTING BRAKES AND FINALLY STOPPED. HAD VEHICLE TOWED INTO DEALERSHIP, ADAMS BUICK, RICHMOND. THEY REPAIRED IT AFTER FEW DAYS THEY CALLED AND I PICKED IT UP. WAS DRIVING HOME GOT ABOUT HALF A MILE BRAKES DID SAME THING. THEY WORKED ON IT AGAIN AND FOUND $1200. MORE WORK HAD TO BE DONE ON BRAKES. THEY WOULD NOT ACCEPT BLAME FOR BRAKES, INSURANCE COMPANY FINALLY PAID FOR IT AFTER COUPLE MORE WEEKS. THIS MADE TOTAL OF REPAIRS 17,200.00 STILL WOULD NOT TOTAL CAR. WE STILL HAVE THIS CAR VALUE IS $12,500 ACCORDING TO ADAMS BUICK AND WE OWE $22,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11010773July 26, 2017
FUEL/PROPULSION SYSTEM
I WENT TO START MY CAR IN THE MORNING AFTER IT SAT AT NIGHT, IT WAS IN DRIVEWAY (I HAD DRIVEN THE EVENING PRIOR) AND IT SMELLED OF FUEL WHEN I STARTED IT. NOTHING NOTED LEAKING FROM UNDER THE CAR ANYWHERE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11010776July 26, 2017
FUEL/PROPULSION SYSTEM
I SUBMITTED A PRIOR REPORT. MY CAR WAS IN DRIVEWAY AND I WENT TO START IT IN THE MORNING. I HAD BEEN OUT IN EVENING PRIOR. I STARTED MY CAR AND IT SMELLED LIKE FUEL. I HAD TO TAKE IT IN AFTER I TEST DROVE IT ON WAY TO THE DEALER FOR SERVICE (LUCKY I WAS OFF THAT DAY. IT HAD A FUEL LEAK AND NEEDED A HOSE REPLACED. TO ME THIS IS A SERIOUS FAILURE OF A PART WITH ONLY APPROX. 6500 MILES ON IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11010370July 24, 2017
ELECTRICAL SYSTEM
DEAT BATTERY I'VE HAD THIS CAR FOR SIX WEEKS AND HAVE HAD TRIPLE A OUT THREE TIMES TO JUMP ME. ONCE IT STARTS THE BATTERY RECHARGES ITS-SELF. THEY ALSO TESTED THE ALTERNATOR TOO AND ITS TESTING FINE. THIS CAR HAS LESS THAN 15,000 MILES AND I AM THE 3RD OWNER. LAST WEEK TOOK IT TO THE DEALERSHIP AND THEY TOLD ME IT CHECKS OUT FINE. THE CAR SITS MORE THAN 3 DAYS WILL NOT START. YES, THREE DAYS!!!! THERE IS SOMETHING THAT RUNS IN THE BACK GROUND OF THIS CAR THAT IS ZAPPING THE BATTERY. I CAN TELL YOU AFTER SHUTTING THE CAR OFF AND REMOVING THE KEY AND HOURS LATER YOU CAN GO TO YOUR CAR AND TURN ON THE RADIO WITHOUT USING A KEY. I FEEL THIS ISSUE IS CONNECTED TO THE SYSTEM DISPLAY SCREEN WITH THE ONSTAR, RADIO ECT THAT CONTINUES TO RUN IN THE BACK GROUND. HOWEVER, I'M NOT CERTAIN. I'M BEYOND FRUSTRATED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11006441July 19, 2017
ENGINE, UNKNOWN OR OTHER
APRX 6AM TUESDAY JULY 18, 2017, APRX 5:45 AM, WITH NO KEY FOB IN MY WIFE'S OR MY POSSESSION AND NO ONE WITHIN 30 FEET OF THE CARE PARKED IN THE GARAGE, THE 2017 BUICK ENCORE STARTED ON ITS OWN. THE CAR WAS STATIONARY AND PARKED IN THE GARAGE SINCE APRX 7:00 PM MONDAY EVENING THE 17TH. HEARING A NOISE IN THE GARAGE, I WENT THERE AND FOUND THE CARD ENGINE RUNNING. THE GARAGE DOOR WAS CLOSED, AND NO ONE COULD HAVE ENTERED THE GARAGE. WE ARE TAKING THE CAR TO PLACE OF PURCHASE, KLICK LEWIS BUICK CHEV, PALMYRA, PA TO DETERMINE WHAT THEY WILL DO TO CORRECT THE PROBLEM. CHECKED RECALL AND FOUND NOTHING. SINCE THIS SELF STARTING COULD POSSIBLY CAUSE OTHER DAMAGE INCLUDING CARBON MONOXIDE IN A CLOSED AREA (DON'T KNOW IF IT WOULD HAVE SHUT OFF AFTER A SET SHORT TIME ON ITS OWN) THOUGHT IT SHOULD BE REPORTED AND A NOTICE SENT OUT TO ALL ENCORE OWNERS WARNING THEM OF THIS ISSUE. THANK YOU. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11001722June 27, 2017
ELECTRICAL SYSTEM, STEERING
TL* THE CONTACT OWNS A 2015 BUICK ENCORE. WHILE DRIVING 45 MPH, THE STEERING WHEEL SEIZED AND THE POWER STEERING WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO CARL BLACK CHEVROLET BUICK GMC (1110 ROBERTS BLVD, KENNESAW, GA 30144 (770) 424-2200), BUT THE FAILURE COULD NOT BE DUPLICATED DUE TO A DEAD BATTERY. WHILE THE VEHICLE WAS BEING TOWED, THE KEYS WERE LEFT IN THE IGNITION AND CAUSED THE BATTERY TO DIE. THE DEALER STATED THAT THE VEHICLE COULD HAVE AUTOMATICALLY RESET ITSELF AS A RESULT OF THE DEAD BATTERY THAT NEEDED TO BE RECHARGED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND CONFIRMED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V146000 (STEERING). THE FAILURE MILEAGE WAS APPROXIMATELY 24,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11001327June 26, 2017
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2013 BUICK ENCORE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 45 MPH, THE VEHICLE STARTED TO LOOSE POWER AND THE ACCELERATION DECREASED EVEN WHEN ACCELERATOR PEDAL WAS DEPRESSED. THE VEHICLE WAS DRIVEN TO THE HOUSE AT A VERY SLOW SPEED. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO COGGINS BUICK IN JACKSONVILLE, FLORIDA APPROXIMATELY FOUR TIMES AND THEY COULD NOT DUPLICATE THE FAILURE. THE FAILURE HAD OCCURRED NUMEROUS TIMES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 45,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11000670June 22, 2017
ENGINE
TL* THE CONTACT OWNS A 2013 BUICK ENCORE. WHILE THE VEHICLE WAS IDLING IN THE PARK POSITION, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE FAILED TO RESTART. THE MANUFACTURER AND DEALER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS 47,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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