Buick Encore Complaints

604 consumer complaints on file.

#11315616March 2, 2020
AIR BAGS, SEAT BELTS
TL* THE CONTACT OWNED A 2017 BUICK ENCORE. THE CONTACT STATED THAT WHILE HIS WIFE WAS DRIVING AT 28 MPH, SHE CRASHED INTO THE BACK OF ANOTHER VEHICLE. UPON IMPACT, THE DRIVER SEAT BELT DID NOT ENGAGE AND SHE HIT HER CHEST ON THE STEERING WHEEL; SHE ALSO HIT HER LEFT KNEE ON THE DASHBOARD. THE AIR BAGS DID NOT DEPLOY UPON IMPACT. A POLICE REPORT WAS FILED AT THE SCENE. THE CONTACT TOOK HIS WIFE TO THE EMERGENCY ROOM AND SHE WAS TREATED FOR BRUISES TO HER CHEST AND LEFT KNEE. THE OTHER DRIVER DID NOT SUSTAIN ANY INJURIES. THE VEHICLE WAS TOTALED AND TOWED TO CLASSIC CHEVROLET CADILLAC (3855 EASTEX FWY, BEAUMONT, TX 77706). THE MANUFACTURER HAD BEEN NOTIFIED OF THE FAILURE AND A CASE WAS FILED. THE FAILURE MILEAGE WAS 29,000.*BF*JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11308792February 12, 2020
EXTERIOR LIGHTING
THERE'S CONDENSATION IN BOTH TAIL LIGHTS EVERY SINGLE MORNING. THIS IS A 2019 VEHICLE THAT I'VE OWNED FOR ONLY 4 MONTHS. NO OTHER CAR I'VE SEEN HAS THIS CONDENSATION. I TOOK IT TO THE DEALERSHIP AND THEY SAID THE HEAT OF THE BREAK LIGHTS SHOULD BURN UP THE CONDENSATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11308490February 11, 2020
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, STEERING
WHILE DRIVING MOSTLY ON HIGHWAY AFTER APPROXIMATELY 30-40 MINUTES THE STABILITRAK LIGHT BEGINS TO FLASH ON AND OFF, THEN IT GOES SOLID, THEN THE POWER STEERING LIGHT COMES ON, THEN THE SERVICE POWER STEERING DISPLAY LIGHTS UP AND THE POWER STEERING COMPLETELY GOES OUT. WHEN THIS HAPPENS REVERSE NO LONGER WORKS. ON 12/10/19 I HAD TO HAVE CAR TOWED TO WILKINS BUICK, THEY KEPT IT FOR 2 DAYS, NOTED THAT THEY DID SEE MULTIPLE DETECTS FOR LOSS OF COMMUNICATION W/POWER STEERING CONTROL MODULE AND SAID THE BATTERY CABLE WAS LOOSE, CHARGED ME $440.60. ON 1/10/20 LOST POWER STEERING AGAIN, WE UNHOOKED THE BATTERY, REHOOKED IT WHICH CLEARED THE LIGHTS AND WAS ABLE TO GET HOME, PARKED CAR FOR THE WEEKEND. ON 1/13/20 WHILE DRIVING ON HIGHWAY TO WORK, AFTER APPROX 30 MINUTES OF CONTINUOUS HWY DRIVING, THE STABILITRAK LIGHT BEGAN FLASHING. I DROPPED IT OFF AT HERITAGE BUICK THAT NIGHT. THEY KEPT THE CAR FROM 1/14/20-1/20/20, TOLD ME THEY DID SEE MULTIPLE PREVIOUS CODES ABOUT LOSS OF COMMUNICATION WITH POWER STEERING THE PROBLEM DID NOT HAPPEN WHEN THEY DROVE IT AND THERE WAS NOTHING THEY COULD DO. I PICKED CAR UP ON 1/21/20. THEY DID NOT CHARGE ME, GAVE ME NO PAPERWORK. ON 1/13/20 I DID OPEN A COMPLAINT WITH GM, CASE [XXX] BECAUSE THERE HAD BEEN A CLOSED RECALL 15168, #15V14600 FOR SAME PROBLEM WITH 2015 ENCORES WITH BUILD DATES BEGINNING 1 MONTH AFTER MINE. ON 1/31/20 AFTER DRIVING APPROX 1.5HRS ON HIGHWAY I LOST THE POWER STEERING AGAIN, UNHOOKED BATTERY, RESET ,DROVE HOME, PARKED CAR FOR WEEKEND. 2/3/20 AFTER DRIVING 30 MINUTES ON HWY STABILITRAK LIGHT BEGAN FLASHING, DROPPED CAR AT HERITAGE BUICK. THEY HAVE HAD CAR SINCE THEN, ON 2/6/20 I ESCALATED COMPLAINT WITH GM, ON 2/7/20 [XXX] @ GM CALLED W/NEW CASE [XXX], HAVE NOT HAD ANY CONTACT FROM EITHER HERITAGE BUICK OR GM SINCE. I LEFT A MESSAGE FOR HERITAGE EARLIER TODAY REQUESTED UPDATE, NO RESPONSE YET. *DL PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11308591February 11, 2020
SERVICE BRAKES, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
THIS TOOK PLACE ON PRIVATE PROPERTY IN THE PARKING LOT OF A COMMERCIAL BUILDING. THE VEHICLE WAS IN MOTION GOING FORWARD. IT WAS DECELERATING HEAD-IN INTO A PARKING SPOT. THE BRAKING ACTION WAS ENGAGED. THE VEHICLE HAD SLOWED TO ABOUT 5 MPH. MY RIGHT FOOT WAS ON THE BRAKE PEDAL AND THE BRAKING WAS ENGAGED. I THEN HEARD THE SOUND OF THE ENGINE REVVING AT A VERY HIGH RATE. THERE WAS A HIGH WHINING SOUND. I LOST BRAKING AS MY RIGHT FOOT DEPRESSED THE PEDAL ALL THE WAY TO THE FLOOR. THE CAR SUDDENLY ACCELERATED FORWARD AT AN INCREASED SPEED. IT JUMPED THE SIDEWALK CURB, CROSSED THE CONCRETE SIDEWALK, AND SLAMMED INTO A CINDER BLOCK WALL COLUMN ON THE SIDE OF A BUILDING. THE VEHICLE FELT LIKE IT EXPERIENCED SUDDEN UNINTENDED ACCELERATION.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11307606February 6, 2020
UNKNOWN OR OTHER
MY HOOD POPPED OPEN WHILE DRIVING ON HIGHWAY. THE CAR NOTIFIED ME WHILE I WAS DRIVING. I HAVE DASH CAM AND PICTURES. I PULLED OVER AND CLOSED HOOD. THIS IS A BRAND NEW VEHICLE. ASIDE FROM MY MAIN CONCERN ABOVE, MY APPLY CAR PLAY HAS TROUBLE WORKING WITH THE VEHICLE SYSTEM. THIS HAPPENED MANY TIMES IN THE LAST MONTH. THE VEHICLE NOTIFIED ME I WAS LOW ON FUEL SEVERAL TIMES WHEN I HAD ALMOST A FULL TANK. IT HAPPENED WHEN I STARTED THE ENGINE IN THE LAST WEEK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11306290January 31, 2020
ENGINE
TL* THE CONTACT OWNS A 2016 BUICK ENCORE. THE CONTACT STATED THAT WHILE THE VEHICLE WAS IDLE OR AT START UP THE ENGINE SMOKED. THE CONTACT STATED THAT THERE WAS AN ODOR OF BURNING ENGINE OIL. THE CONTACT STATED THAT THERE WAS EVIDENCE OF OIL ON THE TOP OF THE ENGINE WHEN THE HOOD WAS RAISED. HALEY GMC 9831 MIDLOTHIAN HYPERLINK, RICHMOND VA 23235: 804-250-1322, WAS CONTACTED AND A VALVE COVER REPLACEMENT WAS SUGGESTED. THE CONTACT STATED THAT THE ONSTAR SYSTEM ALERTED OF AN EMISSION FAILURE. A PLUG PART WAS REPLACED WHILE STILL COVERED UNDER THE WARRANTY IN AN EARLIER VISIT TO THE SAME DEALER. THE BURNING ODOR STILL PERSISTED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 87,064.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11302091January 26, 2020
POWER TRAIN, UNKNOWN OR OTHER
I'VE HAD MY ENCORE FOR ALMOST 2 YEARS. IT IS A 2015 AND JUST UNDER 50000 MILES. FOR THE LAST MONTH ITS BEEN SAYING AWD OFF. THIS IS AS SOON AS THE CAR STARTS. IT ALSO DIBGS AND COMES UP AGAIN EVERY 10 MINUTES WHILE DRIVING. I'VE.CONSULTED THE MANUAL AND IT SAYS OVERHEATING AND TO TURN BACK ON. THIS DOES NOTHING. IT'S BEEN ICY HERE AND I'M STARTING TO FEEL UNSAFE. I DON'T KNOW WHAT.TO DO. I CANT SHELL OUT HUNDREDS TO HAVE IT LOOKED AT.AND HAVE SOMEONE NOT BE ABLE TO FIX IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11300429January 20, 2020
SERVICE BRAKES, UNKNOWN OR OTHER
REAR BRAKES MAKE A VERY LOUD NOISE WHEN APPLIED FIRST TIME IN AM. ALSO, AFTER STANDING LONG TIME DURING DAY. NOISE IS A LOUD SCRAPING OR RUBBING SOUND WITH VIBRATION. ON GOING SINCE 2016.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11298433January 10, 2020
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
I PURCHASED THIS VEHICLE IN 2017 WITH ONLY 45,000 MILES, 1 YEAR WARRANTY WAS PURCHASED. I HAVE HAD CONSTANT ISSUES WITH TIRES, BUT MORE SERIOUSLY I HAVE HAD OVER $2000 IN REPAIRS FOR INTAKE MANIFOLD, AIR CONDITIONING, VARIOUS ISSUES WITH TIRES, REPAIRED THERMOSTAT. I HAD AN IGNITION PROBLEM REPAIRED IN 2019 AND NOW THE CHECK ENGINE LIGHT KEEPS FLASHING, THE MOTOR DOESN'T WANT TO ENGAGE AND I AM IN FEAR FOR MY LIFE THAT I WILL BE ON THE HIGHWAY AND IT WILL JUST SHUT DOWN, CAUSING A COLLISION!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297902January 8, 2020
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
WHEN START UP, AC AUTOMATICALLY STARTS AND COMPRESSOR SOUNDS LIKE LOUD DRAGGING NOISE AND NO COLD AIR COMES OUT!! THIS HAS HAPPENED 3 TIMES SINCE PURCHASED ON 1/18/2018.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11296831January 3, 2020
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2015 BUICK ENCORE. THE CONTACT STATED THAT THE INFORMATION SCREEN AND BACK UP CAMERA WERE INOPERABLE. THE VEHICLE WAS TAKEN TO PARKS BUICK GMC (2640 LAURENS RD, GREENVILLE, SC 29607, (864) 568-7276) TO BE DIAGNOSED. THE MECHANIC WAS ABLE TO DUPLICATE THE FAILURE, BUT COULD NOT DETERMINE THE CAUSE. THE CONTACT WAS INFORMED THAT THE INFORMATION CENTER AND RADIO NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED DUE TO THE PARTS BEING ON BACKORDER. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 30,000. THE VIN WAS INVALID.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297030January 3, 2020
AIR BAGS
I WAS SITTING AT A RED LIGHT ON A CITY STREET WHEN A CAR GOING OVER 60 MPH HIT THE CAR BEHIND ME THAT WAS WAITING FOR THE SAME LIGHT, WITH SUCH FORCE IT TOOK OUT MY DRIVERS SIDE REAR END AND WAS THEN PUSHED ONTO THE MEDIUM AND INTO ONCOMING TRAFFIC. THE 2ND IMPACT TO MY VEHICLE WAS THE SPEEDING CAR WHO THEN HIT ME AND EMBEDDED ITSELF INTO MY REAR END. AT THIS TIME WAS THE 3RD IMPACT WHEN I WAS PUSHED INTO THE CAR IN FRONT OF ME WAITING FOR THE SAME LIGHT. THE 4TH IMPACT IS WHEN I HIT THE CAR IN LANE TO THE RIGHT OF ME CAUSING LITTLE DAMAGE TO MY CAR AND THEIRS. BEING HIT ON EVERY CORNER AND REAR, MY CAR WAS A TOTAL LOSS AND YET NONE OF THE AIRBAGS DEPLOYED.
Crash:
Yes
Fire:
No
Injuries:
6
Deaths:
0
#11291735December 28, 2019
SERVICE BRAKES
BRAKES LOCKED UP WHILE DRIVING NO HWY. AT SPEEDS OVER 50 MPH. DEALERSHIP CHECKED CODES FOUND NOTHING WRONG. THIS HAPPENED FOUR TIMES IN 8000 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11291268December 26, 2019
POWER TRAIN, STEERING, SUSPENSION
WHILE DRIVING 25 MPH, STABILIZER AND ENGINE LIGHT CAME ON. WHILE IN DRIVE, ACCELERATING, TACH AND SPEED DROPPED TO NOTHING. STABILIZER LIGHT FLASHED. PARKED VEHICLE ON THE SIDE OF THE ROAD, SERVICE POWER STEERING MESSAGE APPEARED. ATTEMPTED TO DRIVE VEHICLE TO NEAR BY PARKING LOT, NO POWER STEERING, TRANSMISSION SHIFTED INTO DRIVE BUT SHIFT GEARS WHEN ACCELERATED. SPEEDOMETER AND TACH DIDN'T WORK. NOTICED HEATER STAYED ON WHEN KEY WAS REMOVED. STARTED CAR, SAME MESSAGE, SAME LIGHTS. TURNED HEATER OFF, REMOVED KEY. HEARTER LIGHTS STAYED ON, AND FAN KEPT RUNNING. CAR SITTING AT A DEALERSHIP, WITH A DEAD BATTERY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11291064December 24, 2019
ENGINE
MY AWD WENT OUT ON 3 OCCASIONS, EACH TIME I WAS TOLD THEY FOUND NOTHING. ONE DAY I LOST ACCELERATION POWER AND THEN THE ENGINE LIGHT CAME ON. THE DEALERSHIP SAID MY PISTONS WERE NOT FIRING AND HAD TO BE REPLACED WITH THE TURBO. ALL WAS COVERED, HOWEVER TWO WEEKS LATER MY RED OIL ALARM CAME ON, I WAS OUT OF OIL. THE CAR WENT BACK TO DEALER, ALL OIL WAS BURNED UP AND SO WAS MY TURBO. I HAD TAKEN MY CAR IN PREVIOUSLY FOR LARGE AMOUNT OF SMOKE COMING OUT THE BACK-END. I WAS TOLD NOTHING WAS FOUND TO BE WRONG?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11289211December 16, 2019
EXTERIOR LIGHTING
2019 BUICK ENCORE SPORT TOURING WITH AUTOMATIC HEADLIGHT CONTROL. THE ISSUE IS AN ANNOYING SENSOR FOR THE HEADLIGHTS. THE VEHICLE HAS LED DRL'S AND THUS BELIEVE THAT THE HEADLIGHTS SHOULD NOT BE ACTIVATED UNTIL DUSK AT THE EARLIEST. HOWEVER ON THIS VEHICLE THE SENSOR WITH ACTIVATE THE HEADLIGHTS IN FULL NOON SUN-WHILE AT OTHER TIMES CAN TRAVEL THROUGH A DARK TUNNEL AND THEY WILL NOT AVTIVATE UNTILL YOU EXIT AND ENTER DAYLIGHT ONCE AGAIN. HAVE HAD TIMES WHERE THE HEADLIGHTS ARE ON THEN PULL INTO MY HOME GARAGE (NOT WELL LIT) AND HAVE THE HEADLIGHTS GO OFF. HAVE REPORTED THIS TO THE DEALER , THEY STATE THEY HAVE CONTACTED GM AND THIS IS A NORMAL CHARACTERISTIC OF AUTO HEADLIGHTS. I QUESTIONED THE DEALER IF THE AUTO HEADLIGHT SENSOR SENSITIVITY COULD BE CHANGED OR ADJUSTED...THEY STATED NO. DO NOT BELIEVE THIS IS A NORMAL CHARACTERISTIC AND WILL ULTIMATELY REQUIRE ME TO REPLACE HEADLIGHT BULBS MUCH SOONER THAN NORMAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11289209December 15, 2019
UNKNOWN OR OTHER
SINCE THE VEHICLE WAS PURCHASED NEW, A 2019 ENCORE SPORT TOURING, HAVE HAD ISSUES WITH THE STEREO VOLUME AND IT DOESN'T MATTER IF THE VEHICLE IS MOVING OR STATIONARY.. WHEN SWITCHING FROM FM TO XM THERE IS A HUGE DIFFERENCE IN AUDIO VOLUME. THE VOLUME WHILE LISTENING TO XM IS WHAT YOU WOULD CONSIDER AS NORMAL HOWEVER WHEN SWITCHING TO FM THE VOLUME IS ONLY 1/2 (WITHOUT ADJUSTING/MODIFYING VOLUME LEVEL) OF WHAT IT WAS AND NOW REQUIRES ALMOST 3/4 VOLUME ADJUSTMENT AND SOUNDS MUTED AND STILL CANNOT ACHEIVE SAME SOUND QUALITY. HAVE DISCUSSED THIS WITH DEALER AND THEY STATE THEY CONTACTED GM. THE ANSWER WAS AN UNACCEPTABLE "THIS IS NORMAL" OPERATION. HAVE LISTENED TO OTHER STEREOS IN OTHER CAR'S (INCLUDING BUICKS) WITH AM/FM AND XM AND THEY DO NOT SUFFER FROM THIS SAME ISSUE. WOULD LIKE THIS ISSUE TO BE SOLVED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11288008December 9, 2019
VISIBILITY/WIPER
THE LOWER PORTION OF THE WINDSHIELD FOGS ON THE CENTER AND PASSENGER SIDE AT THE START OF THE ENGINE THEN BECOMES A FULL WINDSHIELD FOG WHEN I TURN ON THE DEFOG AND FAN _ COMPLETELY OBSTRUCTING VISION. THIS HAS HAPPENED WHEN THE CAR IS STATIONARY OR BEING DRIVN. CURRENTLY, IT IS AT THE DEALERSHIP FOR THE 2ND TIME REQUESTING REPAIRS. THE EVENT IS RECURRING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11282934November 29, 2019
ELECTRONIC STABILITY CONTROL (ESC), POWER TRAIN, WHEELS
8/14-CAR WAS LACKING POWER, SERVICE MANAGER WAS ABLE TO DUPLICATE ISSUE ON ROAD TEST . 8/24-CAR SERVICE FOR ROUGH IDLE AND LACK OF POWER, SERVICE STABILITRAK LIGHT ON AND CHECK ENGINE LIGHT ON WITH AN ERROR CODE OF P0171. IN SEPTEMBER, CAR STARTED TO SHAKE WHILE IN PARK BUT NO CHECK ENGINE LIGHT, DEALER ADVISE UNABLE TO DO ANY REPAIRS UNLESS CHECK ENGINE LIGHT ON. 11/27- CHECK ENGINE LIGHT ON AGAIN FOR SAME CODE, P0171. VEHICLE IS CURRENTLY IN SHOP. VEHICLE HAS HAD THE SAME ISSUES DEC 2018 AND AT THE TIME OF PURCHASE. GM DEALERS ARE NOT ABLE TO FIX TURBO ISSUE AND P0171 ISSUES. MY VEHICLE IS NOT OPERATING AS DESIGNED AND IT IS A SAFETY ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11278761November 7, 2019
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), ENGINE
WHEN IT RAINS MOST IF THE TIME THE VEHICLE ONSTAR SETS OFF ALERTS FOR MY ANTILOCK BRAKES AND STABILITY TO BE CHECKED. DEALER SAID IT IS NORMAL AND NOT CONCERNING BUT CHECKED AT THE 1 YEAR INSPECTION FOR ME. NPF. A MONTH LATER A RAINY DAY, ALERTS, AND THE VEHICLE WOULDN'T START. ALL THE LIGHTS CAME ON, 'PRESS BRAKE TO START' APPEARED BUT PRESSING BREAK DID NOT START IT. AFTER AN HOUR OF TRYING VARIOUS 'TRICKS' IT STARTED WITH THE REMOTE STARTER. A WEEK LATER SAME THING. RAIN, ALERTS, AND NO START. THIS TIME 2 HOURS OF TRYING VARIOUS TRICKS- (EMERGENCY BREAK ON OFF/ PARK PUSHED ALL THE WAY UP, WHEELS FORWARD, REMOTE START ATTEMPTS, ONSTAR DIAGNOSTICS ETC) I HAD TO HAVE IT TOWED. THE MECHANIC FROM AAA TRIED AND NOTHING, WE TOWED AN HOUR BACK TO DEALERSHIP AND HE TRIED ONCE MORE, NOTHING. NEXT MORNING THE DEALERSHIP REPORTED NPF. I AM PICKING IT UP TOMORROW BUT EXPECT TO REPORT THIS HAPPENING AGAIN SOON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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