Buick Century Complaints

1,816 consumer complaints on file.

#8010504May 28, 2002
EXTERIOR LIGHTING:HEADLIGHTS
OWNER IS HAVING DIFFICULTIES DRIVING AT NIGHT DUE TO PROBLEMS OF HEADLIGHTS ILLUMINATING AT IMPROPER ANGLE AS NOTED BY RECALL 01V286000.; NO SERVICE BY DEALERSHIP WAS BEING RENDERED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8010535May 28, 2002
POWER TRAIN:AUTOMATIC TRANSMISSION, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS, ENGINE AND ENGINE COOLING:ENGINE:GASOLINE, VISIBILITY:WINDSHIELD WIPER/WASHER, ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR, STEERING: STEERING WHEEL/HANDLE BAR, SUSPENSION:FRONT:MACPHERSON STRUT
WHEN CHANGING GEARS VEHICLE REALLY FEELS ROUGH. CONSUMER CAN FEEL TRANSMISSION MOVING LIKE SOMETHING IS BROKEN. *AK.WHEN IN FIRST AND REVERSE GEAR THE VEHICLE WILL NOT HOLD ON GRADE AT IDLE. THE ENGINE RACES AND DISENGAGES ITSELF FROM THE TRANSMISSION AND THUNKS INTO GEAR. THE ENGINE FEELS FUNNY WHEN RESUMING ACCELERATION FROM COAST SPEED AS THOUGH IT IS MOVING ON MOUNTS. THE ENGINE FEELS AS IF IT WILL CUT OFF. THERE IS A WHINE FROM THE ENGINE COMPARTMENT. THE ENGINE CABIN CONTAINERS ARE IMPOSSIBLE TO OPEN. STEERING COLUMN AND CASING GIVES SLIGHT MOVEMENT DURING ACCELERATION AND BRAKING. THIS WAS PARTIALLY CORRECTED BY REPLACEMENT OF THE BALL JOINT TIE ROD END (RIGHT SIDE). THERE ARE EXHAUST FUMES BEING EMMITTED INTO THE CABIN. POSSIBLE DEFECT WITH THE CATALYTIC CONVERTOR. THE OIL DRAIN PLUG SHOWS SIGNS OF LEAKING. ALSO, THE BRAKES SEEM UNDER POWERED. CONSUMER WOULD LIKE INFORMATION OF POSSIBLE RECALLS ON PARTS MENTIONED ABOVE, ALSO THE WINDSHILED WASHER FLUID DISAPPEARS AFTER FILLING. JG
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8009754May 13, 2002
STEERING: STEERING WHEEL/HANDLE BAR
CONSUMER WAS HEARING WINNING NOISES IN STEERING COLUMN WHILE DRIVING. DEALER NOTIFIED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#761788May 11, 2002
EQUIPMENT:APPLIANCE:AIR CONDITIONER
A/C COMPRESSOR CLUTCH IS FAILING AT 37865 MILES.MAKES A SEVERE SQUEALING NOISE AND IS GRINDING INTERNAL PARTS INTO PEICES.AT THIS VERY LOW MILAGE I WOULD NOT EXPECT THIS PROBLEM TO OCCURRED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8009267May 6, 2002
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS
WHEN TAKING FOOT SLIGHTLY OFF THE BRAKE VEHICLE TOOK OFF. CONSUMER STATED THIS WAS VERY DANGEROUS SOMEONE COULD GET RUN OVER. PLEASE PROVIDE ANY FURTHER INFORMATION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8009291May 6, 2002
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
ENGINE KNOCKING WHILE DRIVING OR RUNNING. DEALER WAS NOTIFIED. FEEL FREE TO PROVIDE ANY FURTHER INFORMATION. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8008904May 1, 2002
SUSPENSION, SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
WHILE DRIVING, THE VIBRATION OF THE VEHICLE CAUSES THE HEADREST TO RISE. DEALER HAS SEEN SEVEN TIMES AND HAS REPLACED THE HEADREST. PROBLEM STILL EXIST.*JB CONSUMER ADDS HEAD REST RISES AUTOMATICALLY WHILE DRIVING AT 65 MPH. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8008740April 29, 2002
VEHICLE SPEED CONTROL
WHILE PULLING INTO DRIVEWAY VEHICLE STARTED TO ACCELERATE WHEN BRAKE WAS APPLIED. DEALER WAS NOT NOTIFIED AT THIS TIME. FEEL FREE TO PROVIDE ANY FURTHER INFORMATION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8008744April 29, 2002
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
NOISE WOULD COME FROM THE ENGINE WHILE DRIVING, DEALER NOTIFIED, AND UNABLE TO CORRECT THE PROBLEM. FEEL FREE TO PROVIDE ANY FURTHER INFORMATION. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#761285April 28, 2002
VISIBILITY:WINDSHIELD WIPER/WASHER
IN SUDDEN DOWNPOUR (APPROACHING TORNADO) OUTSIDE OF NASHVILLE THIS A.M. VISIBILITY WAS SEVERLY REDUCED WITH WIPERS ON LOWER SETTING. WHEN WIPERS TURNED TO HIGH TO INCREASE VISIBILITY WIPERS LOCKED AND STRIPPED, FORCING DRIVER TO PULL OFF THE INTERSTATE AND WAIT FOR THE RAIN TO STOP. THIS IS THE SECOND TIME THIS HAS HAPPENED. THE FIRST INCIDENT WAS IN MARCH 2001 - RIGHT AFTER PURCHASING THE USED VEHICLE. WE ENCOUNTERED HEAVY RAIN AT INTERSTATE SPEED OF APPROXIMATELY 55 MPH. THE WIPERS LOCKED TOGETHER AND THE MECHANISM STRIPPED THE RIGHT WIPER SO THAT IT WOULD NO LONGER FUNCTION. UPON RESUMING DRIVING WITH JUST THE LEFT WIPER, THE LEFT WIPER THEN PROCEEDED TO GO OFF THE WINDSHIELD ENTIRELY AND DRIVER HAD TO PULL OFF THE ON THE SIDE TO TIGHTEN BOLT. THE PRIMARY DRIVER OF THIS VEHICLE REMEMBERED THE FIRST INCIDENT AND NEVER USES THE HIGHER WIPER SETTINGS SO HAS NOT INCURRED ANY FURTHER PROBLEMS. THE AUXILIARY DRIVER, MYSELF, HAD FORGOTTEN THAT THIS WAS A PROBLEM. NOT BEING ABLE TO USE THE HIGHEST SETTING MAKES FOR DANGEROUS VISIBILITY IN HEAVY RAIN THOUGH AND THE DESIGN OF THE WIPER OPERATION SHOULD BE INVESTIGATED AS EVEN BEING ABLE TO SAFELY PULL OFF THE INTERSTATE IS SEVERELY HAMPERED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#761209April 25, 2002
POWER TRAIN:AUTOMATIC TRANSMISSION:PARK/NEUTRAL START INTERLOCK SWITCH
I WAS PARKED ON A HILL FACING FORWARD OR UP HILL WHEN I TOOK OFF THE PARKING BRAKE AND PUT THE CAR IN DRIVE IT WENT SLIDING FAST DOWN THE HILL...LUCKILY NO ONE WAS BEHIND ME. I REPORTED THIS TO BROWNS BUICK AND THEY SAID IT WAS NORMAL. A FEATURE TO SAVE GAS. I CALLED ANOTHER BUICK DEALER IN ALEXANDRIA VA. AND THEY SAID IT WAS NORMAL AND IT WAS A FEATURE THAT EPA REQUIRED AMD SOMETHING TO DO WITH FUEL ECONOMY. I TOLD THEM I DID NOT HAVE AMANUAL TRANSMISSION AND THOUGHT THIS WAS A SEVERE PROBLEM AND IT SHOULD NOT HAVE GONE BACK ...MAYBE A LITTLE I COULD DEAL WITH BUT NOT JUST ROLL BACK SO FAST AND THAT I HAD TO BRAKE TO STOP I WASN'T IN NEUTRAL AND I DO NOT HAVE A CLUTCH. I BOUTH A AUTOMATIC FOR A RESON AND WANTED A BETTER ANSWER. I CALLED BUICK HEADQUATERS AND THEY CALLED THE DEALER I BOUGHT THE CAR FROM AND THEY MADE AN APPOINTMENT FOR ME TO TAKE IT IN ON APR. 25 AT 1:30 P.M. THE SERVICE MANAGER TOLD ME IT WAS NORMAL AFTER HE DROVE THE CAR AND LET IT ROLL ON A HHILL. HE SAID I HAD TO PUT ON THE GAS RIGHT AWAY. I MENTIONED I THOUGHT THAT THIS WAS A REAL PROBLEM FOR SAFETY REASONS AND I WAS NEVERE TOLD THAT THE CAR WOULD DO THIS AND THAT IT DOES NOT SAY THAT IN THE MANUAL. HE WAS TELLING ME THAT IT WAS APPROVED BY THE NATIONAL SAFETY TRANSPORTATION PEOPLE AND IT HAD TO DO WITH FUEL ECONOMY. I TOLD HIM I WOULD NOT HAVE BOUGHT THE CAR IF I HAD KNOWN THIS AND I BOUGHT A V-6 WHICH IS NOT THE BEST WITH FUEL ECONOMY AND THAT THAT WAS NOT AN ISSUE TO ME. I CALLED BUICK HEADQUATERS AGAIN WHEN I CAME HOME AT 7 P.M. THE PERSON I SPOKE TO MR.RICHARD PERES SAID THAT IT WAS NORMAL AND A SAFETY FEATURE. NOW I HAVE SAFETY, EPA AND FUEL ECONOMY AS REASONS FOR MY CAR ROLLING BACK WHILE IN DRIVE.!!! I WAS ALSO TOLD ALL GM CARS MADE IN THE LAST 5 YEARS DO THIS. IS THIS TRUE? I THINK IT IS A SAFETY PROBLEM IF PEOPLE ARE DRIVING AROUND AND NOT ALWAYS ON HILLS AND COME TO FIND OUT OUT OF THE BLUE THAT YOUR CAR WILL NOT GO FORWARD WHILE IN DRIVE...UNLESS YOU IMMEDIATELY HIT THE GAS.I WOULD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#761210April 25, 2002
AIR BAGS:SIDE/WINDOW
I WAS IN A SERIOUS CAR ACCIDENT WHEN I WAS VISITING N. MYRTLE BEACH, S.C. A DRIVER RAN A RED LIGHT AND HIT ME ON THE DRIVERS SIDE GOING ABOUT 60 MPH. THE CAR WAS TOTALED. I HAD TO BE CUT OUT OF THE CAR. THE STEEL BAR IN THE DOOR PROBABLY SAVED MY LIFE BUT THE SIDE AIR BAG DID NOT DEPLOY WHICH COULD HAVE PREVENTED MY HEAD FROM HITTING THE BAR BETWEEN THE TWO DOORS AND I GASHED MY HEAD BESIDES ALL THE OTHER PROBLEMS WITH BEING HIT LIKE THAT. I NOTIFIED THE BROWNS BUICK PEOPLE WHEN I RETURNED FROM S.C. AND ASKED THEM WHY OR DIDN'T IT HAVE A SIDE AIR BAG. MY SALES REP. GODFREY , THE SALES MANAGER, THE FINANCE MANAGER WRE ALL TOLD AND I AKSED WHERE THE AIR BAG SHOULD HAVE COME OUT. I BOUGHT A REPLACEMENT VEHICLE SAME MAKE MODEL BUT A 2001. I ASKED MY SALESPERSON, GODFRE TO SHOW ME WHERE THE AIR BAG SHOULD COME OUT ON THE DRIVERS SIDE. HE SHOWED ME WHERE. I TOLD HIM AGAING AND THE SALES MANAGER BUT MINE DID NOT GO OFF. I WAS SUFFERING AND DID NOT PUSH. I LEFT AND DID NOT THINK ABOUT IT AGAIN UNTIL LATER. I CALLED THE BUIDK HEADQUATERS AND ASKED THEM ABOUT IT BUT TOLD THEM THE CAR SAVED MY LIFE SINCE THE STEEL BAR WAS IN THE DOOR. I THOUGHT I'D TELL YOU THIS CAUSE I JUST DISCOVERED THERE WAS A RECALL. I WAS NEVER NOTIFIED ABOUT ANY RECALLS. I AM UPSET WITH THEM RIGHT NOW ABOUT ANOTHER PROBLEM WITH MY 2001 BUICK WHICH I JUST WROTE YOU ANOTHER COMPLAINT. I FEEL THAT YOU SHOULD KNOW THIS. I SAID SOMETHING TO THEM AGAIN TODAY AT BROWNS AND HEADQUATERS AND THEY GENERALLY ARE DISMISSING ME. I SPOKE TO TED IBACK AT BROWNS AND MR. PERES AT HEADQUARTERS. I TOLD THEM THEY SHOULD BE CONCERNED ABOUT PEOPLES SAFETY AND THAT THEY SHOULD HAVE REPORTED IT TO SOMEONE TO TAKE CARE OF THE PROBLEM WHEN I TOLD THEM IN NOV. OF 2000 WHEN I BOUGHT THE REPLACEMENT VEHICLE. THANKS FOR LISTENING.*AK
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#8008637April 25, 2002
ELECTRICAL SYSTEM:WIRING
CIRCUIT BREAKER FOR SEAT IN FUSE COMPARTMENT OVERHEATED, CAUSING POWER SEATS AND POWER DOOR TO BE INOPERATIVE. DRIVER IS UNABLE TO REPLACE FUSE BECAUSE IT WAS SO HOT, IT BURNED. *AK. CONSUMER STATES WHEN HE TOUCHED THE CORRECT FUSE HE WAS BURNED LEAVING A BLISTER ON HIS FINGER AND THUMB, CONSUMER STATES HE DISCOVERED THERE WAS A RECALL, HOWEVER THE DEALER KNEW OF THE CAMPAIGN BUT COULD NOT FIND CONSUMERS VEHICLE IN THE SYSTEM.*JB
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#8008500April 24, 2002
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
WHEN APPLYING BRAKE THERE IS A SQUEALING SOUND AND VIBRATION. DEALER REPLACED RIGHT FRONT ROTOR,. AT THIS TIME LEFT FRONT ROTOR WERE BEING REPLACED DUE TO WARPING.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8008400April 23, 2002
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY
CONSUMER HAVING PROBLEMS WITH FUEL TANK VOLUME.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8007724April 16, 2002
ELECTRICAL SYSTEM:HORN
HORN IS LOCATED IN THE CENTER OF STEERING WHEEL AND IS VERY DIFFICULT TO GET TI TO SOUND. CONSUMER FEELS IT'S SO DIFFICULT BECAUSE AIRBAG IS LOCATED THERE. CONSUMER CANNOT BLOW HORN, AND FEELS THIS IS A SAFETY ISSUE. *AK *JG
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8007734April 16, 2002
ELECTRICAL SYSTEM:IGNITION:SWITCH
THERE'S A PROBLEM WITH IGNITION, CONSUMER HAS TO JIGGLE KEY TO GET IT TO TURN. PLEASE PROVIDE ANY FURTHER INFORMATION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#760622April 12, 2002
VISIBILITY:REARVIEW MIRRORS/DEVICES
HEATED, MONOCHROMATIC GLASS ON MIRROR TURNED DARK YELLOW .*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8007163April 9, 2002
AIR BAGS:FRONTAL
WHILE DRIVING 40-50MPH DRIVER'S AIR BAG DEPLOYED FOR NO REASON.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8006792April 2, 2002
SEATS
WHILE BEING INVOLVED IN AN ACCIDENT AT 20-25 MPH FRONT DRIVER'S SIDE SEAT BROKE OFF THE TRACK. CONTACTED DEALER, AND DEALER WAS NOT WILLING TO DO ANYTHING.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Buick Century