BMW X5 Complaints (2014)

99 consumer complaints on file.

#11465760May 23, 2022
FUEL SYSTEM, DIESEL
The contact owns a 2014 BMW X5. The contact received notification of NHTSA Campaign Number: 21V907000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460842April 15, 2022
VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM
I like to report the incident with the sudden collapsing of the ECU car electronic on 01/23/2022 during night, which had raised my serious concerns regarding the car safety in general. During driving the car in the nighttime of Sunday 01/23/2022, my wife was on her way to return from Pompano, FL to her home in Plantation, FL, using the Turnpike, she experienced that ECU engine speed control had repeatedly sudden changes in engine revolutions, all indication lights at the dashboard went on and then all went off. At this moment of time, it was impossible for her, to control car speed via the accelerator pedal, since the engine speed suddenly changes from low idle to high idle, the operation of power steering and car brake system were affected as well. This unsafe situation of the car control functionality caused an unsafe situation for driving and having control over the car. It wasn’t possible for her to control engine/car speed, either the affected power steering hydraulic system and car brake system doesn’t supply the sufficient pressure to their system. In this particular moment the car was undrivable and uncontrolled, which were leading to a very dangerous situation for the driver, and it could end up in a live threating situation and accident for the driver. The service technician of BMW Holman Auto in Fort Lauderdale traced back the reason, that the ECU lost the throttle signal, due to a failure of the car battery. These is raising another question, why it doesn’t happen when starting the car, this is the moment when the highest current get drawn out from the battery, another question is, why these never happened before, when the car battery lost its capacity, because I’d to change the battery already twice since I’ve this car. Another question is regarding the ECU control logic functionality and their set up, why the engine speed needs to be accelerated, why the ECU can’t use the last actual throttle set point.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457860March 22, 2022
FUEL SYSTEM, DIESEL
The contact owns a 2014 BMW X5. The contact stated while driving 30 MPH, the drivetrain malfunction warning light was illuminated and the speed began to decelerate. The contact was able to drive to his residence approximately at 25 mph. The contact took the vehicle to the local dealer, where it was diagnosed with needing the Exhaust Gas Recirculation (EGR) and the engine intake manifold to be replaced. The vehicle was repaired. The contact received notification of NHTSA Campaign Number: 21V907000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that he experience the failure for a second time but the vehicle was not repaired. VIN tool confirms parts not available. The failure mileage was 128,185.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11453606February 23, 2022
FUEL/PROPULSION SYSTEM
The high pressure fuel pump went out causing rail pressure issues. I kept driving it, but it got progressively worse until my mechanic changed the HPFP, which I was not aware at the time had an extended warranty. BMW refuses to pay for the part because they did not do the installation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11452048February 15, 2022
FUEL/PROPULSION SYSTEM
Failure of high pressure fuel pump.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446161January 4, 2022
FUEL/PROPULSION SYSTEM
Failure of High Pressure Fuel pump. My vehicle has low mileage, and BMW has had issues with High pressure fuel pump with same engine as my vehicle. I feel this defect is extended to more vehicles than was stated BMW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428565August 10, 2021
FUEL/PROPULSION SYSTEM
Failed fuel pump. Car became very jumpy and could no longer drive it. Thick black smoke.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11397038February 19, 2021
AIR BAGS, POWER TRAIN, SUSPENSION
WATER KEEPS COMING INSIDE THE CAR EVERY TIME ITS RAINING OUTSIDE ,I TOOK THE CAR TO A BMW DEALERSHIP AND THEY FIXED STAYING THAT THE ROOF DRAINS WERE CLOGGED, AFTER A MONTH AGAIN WATER INSIDE MY CAR AFTER THE RAIN ,I TOOK MY CAR BACK TO THE DEALERSHIP AND THEY FIXED AGAIN THEY CHARGED ME EVEN THOUGH I HAD A WARRANTY , NOW AFTER COUPLE OF MONTHS AGAIN WATER INSIDE THE CAR AFFECTING THE ELECTRIC UNDER THE PASSENGER SEAT AND ALL OVER THE CAR , PLEASE LOOK IN TO THIS MATTER THIS WAS A 90K BMW ,WE HAVE KIDS TRAVELING INSIDE THE CAR AND WE DON'T WANT THE ELECTRIC OR AIRBAGS TO GET ON FIRE OR EXPLODE, THANK YOU WE APPRECIATE IT .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11395308February 8, 2021
FUEL/PROPULSION SYSTEM
WITH ONLY 66,000 MILES , THIS IS MY SECOND BMW DIESEL THAT REQUIRES A REPLACEMENT SCR ACTIVE TANK AT A COST IN EXCESS OF $2,000 SO THE ADDITIVE CAN BE MEASURED. THE OLDER VERSION OF THE X5 RECEIVED A WARRANTY EXTENSION, BUT NOT THE CURRENT MODEL EVEN THOUGH THE PROBLEM PERSISTS. SHAMEFUL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11387295January 9, 2021
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
WAS DRIVING AND SAW MANY RANDOM WARNING LIGHTS GOING OFF IN THE CAR THEN SMOKE FILLED THE CABIN. I STOPPED WENT TO THE REAR OF THE VEHICLE OPENED THE TRUNK AND NOTICED AN ACTUAL FIRE COMING FROM THE SIDE WALL COMPARTMENT THAT HOLD THE CAR JACK. AFTER A COUPLE OF MINUTES THE ENTIRE INSIDE OF THE CAR WAS ENGULFED IN FLAMES.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11383448December 14, 2020
UNKNOWN OR OTHER
MY CAR WAS PARKED IN FRONT OF MY HOME AND THE NEXT MORNING AFTER A HEAVY RAINSTORM, BOTH THE FRONT DRIVER AND FRONT PASSENGER FOOT WELL WERE FILLED WITH WATER. THIS IS A BIG ISSUE SINCE THE CARPET IS WET AND A RIPE BREADING GROUND FOR MOULD. THIS ISSUE IS CONCERNING SINCE I WOULD EXPECT A BMW VEHICLE TO HAVE NO OPPORTUNITY FOR LEAKING WATER FROM THE OUTSIDE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11363960October 12, 2020
SERVICE BRAKES, VEHICLE SPEED CONTROL
2014 BMW X5 XDRIVE. AS I AM ENTERING A PARKING SPOT, MOVING FORWARD, I STEPPED ON THE BRAKE TO STOP MY CAR, AND INSTEAD OF DOING THAT, THE ENGINE REVVED UP AND ACCELERATED QUICKLY. TRIED TO CLICK PARKING BUT THE CAR HARD STOPPED BECAUSE IT HIT THE ROCK IN THAT AREA IN FRONT OF ME. ABLE TO PUT IT INTO PARKING AFTER IT HIT THE ROCK. FRONT RIGHT BUMPER DAMAGED PRETTY SEVERELY. FORTUNATELY NO ONE HURT BUT IF WE ROLLED PAST THE ROCK ALL 5 OF US WOULD HAVE BEEN DEAD AS THERE IS A VALLEY INFRONT OF US. SIMILAR THING HAPPENED 10 MONTHS BACK WHEN WE ARE AT A TRAFFIC SIGNAL ENGINE REVVED UP AND MOVED FORWARD. WHEN WE CALLED LOCAL DEALERSHIP THEY SAID NO RECALLS AT THAT TIME.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11343310August 6, 2020
POWER TRAIN
2014 BMW X5. CONSUMER WRITES IN REGARDS TO CRACK TO THE TRANSMISSION HOUSING. *LD THE CONSUMER STATED THE MANUFACTURER AND DEALER WERE CONTACTED BUT, NO REMEDY WAS FOUND. *JS *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11339001July 13, 2020
FUEL/PROPULSION SYSTEM
I HAD A FAILED HIGH PRESSURE FUEL PUMP, WHICH BMW ADMITS IS FAULTY, AND THEY HAVE AN EXTENDED WARRANTY FOR. I HAD TO HAVE IT REPLACED, BUT SINCE I HAD IT CHANGED OUT AT AN INDEPENDENT SHOP BMW REFUSES TO REIMBURSE ME FOR IT. JUST LOOKING TO SEE IF THERE ARE ANY OPTIONS FOR AVENUES FOR REIMBURSEMENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11308156February 10, 2020
VISIBILITY/WIPER
AS I WAS SITTING IN STOP AND GO TRAFFIC, I HEAR A LOUD 'BOOM' SIMILAR TO A SMALL EXPLOSION. CLUELESS TO WHAT HAD HAPPENED BECAUSE I CLEARLY WAS NOT HIT BY A CAR OR ANY OBJECT AS WE WERE SITTING STILL. AS I CONTINUED TO DRIVE I COULD HEAR THE GLASS OVERTOP OF ME CONTINUE TO CRACK AND SEEMINGLY SHATTER. I GOT HOME AND FOUND THAT MY PANORAMIC SUNROOF EXPLODED OUTWARDS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11288802December 13, 2019
SERVICE BRAKES, VISIBILITY/WIPER, UNKNOWN OR OTHER
BMW X5 CONTINUED FLOODING PANORAMIC SUNROOF LEAKS MANUFACTURING DEFECT. FLOODING INTERIOR. THE MOISTER MAKE THE X5 DANGEROUS TO DRIVE ( FLOOR DRIVERS SIDE OVER ONE PINT OF WATER, DRIVING ABILITY IMPACTED, BRAKES, NO VISIBILITY DUE TO SEVERE CONDENSATION ON WINDSHIELD, ELECTRICAL COMPONENTS DAMAGED. BMW OF NORTH AMERICA IS AWARE OF THIS NATIONWIDE PROBLEM. THIS X5 BMW X5 EXTENDED COVERAGE +FEB 15, 2020, CERTIFIED +2. MAINTENANCE PLAN FEB 15, 2020 + CPO PLAN COVERS DEFECTS OF MATERIALS UNTIL 2021 AND OR 100K MILES ON BOTH INCIDENTS OF WATER DAMAGE THE VEHICLE WAS PARKED ON A RESIDENTIAL STREET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11271605October 28, 2019
ENGINE
TL* THE CONTACT OWNS A 2014 BMW X5. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 18V755000 (ENGINE). AFTER CONTACTING GEBHARDT BMW (4740 VALMONT RD, BOULDER, CO), THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11205204May 2, 2019
ENGINE
TL* THE CONTACT OWNS A 2014 BMW X5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V755000 (ENGINE AND ENGINE COOLING). THE CONTACT STATED THAT BMW OF EUGENE (LOCATED AT 2100 MARTIN LUTHER KING JR BLVD, EUGENE, OR 97401, (541) 342-1763) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND STATED THAT THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11202918April 22, 2019
ENGINE
TL* THE CONTACT OWNS A 2014 BMW X5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V755000 (ENGINE AND ENGINE COOLING). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED TOM BUSH BMW JACKSONVILLE (9875 ATLANTIC BLVD, JACKSONVILLE, FL 32225, (904) 371-4790) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11194053April 5, 2019
ENGINE
TL* THE CONTACT OWNS A 2014 BMW X5. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 18V755000 (ENGINE) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN DECEMBER OF 2018. THE CONTACT STATED THAT THE VEHICLE HAD REDUCED ENGINE POWER, THE CHECK ENGNE INDICATOR ILLUMINATED, AND THE OVERALL MAINTENANCE REQUIRED MESSAGE WAS DISPLAYED. THE ENGINE ALSO EMITTED A STRONG UNKNOWN ODOR WHEN THE ENGINE WAS STARTED. THE ODOR WAS ALSO PRESENT WHEN THE ENGINE WAS SHUT OFF. THE CONTACT SPOKE WITH BMW OF FAIRFAX (2801 OLD LEE HWY, FAIRFAX, VA, 22031, (855) 213-6730) AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 80,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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