BMW X1 Complaints (2024)

30 consumer complaints on file.

#11629623December 9, 2024
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES
The contact leased a 2024 BMW X1. The contact stated that while driving at 20 MPH, the sun obstructed her driving view, she lost control and crashed into an electrical pole. There were no warning lights. The automatic braking system did not engage. The air bags deployed. The contact was taken by ambulance to the hospital due to head, neck, back, and chest injuries. The police informed her the vehicle may be totaled. A police report was filed. There was no reported fire. The vehicle was towed to a tow lot. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control, Service Brakes). However, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. VIN tool confirms parts not available. The failure mileage was approximately 7,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11624037November 7, 2024
SERVICE BRAKES
I was in a low speed front end collision on Oct. 10th. I was unable to stop despite stamping on the breaks. A week after the accident I received a letter from BMW informing me of a recall for the integrated brake module with no remedy available. It looks like the first brake recall letters were sent out in Feb. of 2024 but I never received a letter
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11623384November 4, 2024
ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES, HYDRAULIC
The contact owns a 2024 BMW X1. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618129October 4, 2024
SERVICE BRAKES
The contact owns a 2024 BMW X1. The contact stated while driving 55 MPH and attempting to stop the vehicle, the brake pedal was depressed; however, the vehicle failed to respond. The contact stated that the brake pedal had traveled to the floorboard. The vehicle was diagnosed by the dealer and the contact was informed that the brakes needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 55,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617638October 2, 2024
SERVICE BRAKES, STEERING
Please refer to NHTSA recall 24V104. BMW (and NHTSA) have known about this safety issue for 7 months or more. Yet, BMW has done absolutely nothing to resolve the problem. What is it going to take to get BMW to place a reasonable priority on this? Deaths? Severe accidents? The recall was issued 2/12/24. It is now 10/2/24. I continue to drive a vehicle affected by the recall. I do not feel safe and feel BMW needs to address this issue without further delay. I have emailed BMW customer service seeking updates and they won't even respond!!!!! I am submitting this vehicle safety problem before something bad happens to my wife or me as we drive this defective vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614710September 15, 2024
UNKNOWN OR OTHER
I am a new owner of a BMW X1. The design of the 2024 vehicle is problematic. I also own a 2022 BMW X3, that car is fine. This X1 has an infotainment system much like a Tesla and it creates a distracted driving situation. For example to deactivate that feature, which I do 100% of the time, that causes the stopped car to shut off takes one button press in the X3, in the X1 it takes 3. I have to press a button, find the deactivate on the screen then select the media button to go back to the radio. The whole time I am looking away or I have a passenger do it. To switch from say satellite to FM is similar but takes 5 on screen button presses. In the X3 I have buttons pre-programmed, no looking away. I cannot believe that this car was allowed to be built. I emailed BMW over a week ago and they did not reply. I am telling you because they can do better. This is just 2 examples there are other scenarios that force action to the screen in the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11606349August 4, 2024
ENGINE, UNKNOWN OR OTHER
The auto start software will turn the engine off when the car is still rolling. I can be rolling 2-4 MPH and the engine will just turn off. There’s a huge delay after the engine restarts for power to continue. There is no way to permanently turn off this feature. If you are making a left turn across traffic you can be in a situation where the car will allow you to roll into oncoming traffic with the engine off. And as you press the gas nothing happens. It happens randomly so there’s no way to “learn” how the car behaves and anticipate it. In addition when the engine power does resume, it jolts forward and is sudden. The dealer has said there is nothing they can do as it’s BMW USA software. There’s no warning and no way to know that the engine is off. The software will only tell you when the car is at a full stop. Even then, the only indication is the small “ready” words. This is very easily reproducible by driving through several stop signs in personal mode.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604772July 26, 2024
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, SERVICE BRAKES, STEERING
Traveling about 35mph with no cars around, the brakes applied, no throttle response, and little steering. Warning lights illuminated and couldn't move car until turned off ignition and restarted. Dealer showed no codes and shows no record of it occurring. This symptom mirrors a recall on last years model, but not yet on 2024's. BMW says there's nothing more they can do but we are afraid to drive car because it's a guaranteed accident waiting to happen.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11600670July 10, 2024
ELECTRICAL SYSTEM
The BMW 2024 X1 comes with the new iDrive9 that has eliminated most of the physical controls. Now there is a large touch screen that controls the radio, HVAC, Apple Car Play, cruise control, head lights, heated seats, etc. The driver has to keep looking at the screen to find the touch buttons to control all the operation functions of the car. Texting while driving is dangerous; well with the iDrive9, one is texting on steroids!!! This system is nothing short of dangerous. It is so bad, I got rid of the car after owning it for 7 months. I can't believe the NHTSA would allow such a system on a vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577781March 16, 2024
POWER TRAIN
The auto start/stop on this car is super slow and will turn off the engine before the car comes to a complete stop. It causes confusion at intersections because of the slow getaway and has nearly caused several collisions. For instance, last week I was turning left at an intersection. The left turn was a yield, so i am turning across oncoming traffic. This is the usual intersection in my city. I did not come to a complete stop and started to turn left. I left plenty of space to the oncoming traffic. To my surprise, the engine had turned off and I sat in the intersection pressing the gas pedal to no power. I essentially coasted most of the way through the intersection before the power came back. By that point, I was pushing the gas so hard that when the engine started, I nearly lost control because of the sudden jolt of acceleration while turning. This has happened multiple times and puts drivers of the X1 and others at risk. I've owned and driven hundreds of cars with auto start/stop and this has to be the worst by far. I cannot understand why the engine will turn off before the car comes to a stop. This is more typical of a mild-hybrid drivetrain, except this car does not have an electric engine. It happens with no consistency, so there's no way to adapt driving style. There is only one way to disable the start/stop, and it's deep within the menus (several button clicks on a touch screen-only display), and then it only disables it for the current trip. The dealer has mentioned it's not great but has no way to fix as it's a software problem. Zero warning lamps.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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