BMW 528xi Complaints

158 consumer complaints on file.

#11170471January 16, 2019
ENGINE
AT 96,000 MILES AND 6.5 YEARS MY CAR WITH NO WARNING, THE LOW OIL PRESSURE LIGHT CAME ON AND THE CAR IMMEDIATELY SHUT DOWN. LUCKILY FOR ME, I WAS TRAVELING ON A ROAD WITH LITTLE TRAFFIC WHICH WAS FORTUNATE AS I USUALLY TRAVEL ON I95. I TOOK IT TO THE BMW DEALER AND HE STATED I NEEDED A NEW ENGINE AS THE TIMING CHAIN BROKE AND LEFT SHARDS OF METAL IN THE ENGINE.. BMW HAS PROOF THAT THE MAINTENANCE WAS COMPLETED TIMELY ON THE CAR. THE COST IS $11,250 TO REPLACE THE ENGINE AND THE DEALER AND BMW WILL ONLY DECREASE TO $8,000. THE AUTOMOTIVE REPAIR FACILITY STATED THAT THEY SEE AT LEAST ONE OF THESE PER WEEK. THIS WAS A NEW ENGINE THAT BMW CAME OUT WITH IN 2011. THEY INCREASED THE WARRANTY TO 7 YEARS 70K MILES DUE TO ISSUES BUT I'M OVER ON MILES. THIS IS A HUGE SAFETY ISSUE AND SHOULD RESULT IN A RECALL. ISSUES ARE ABOUND ON-LINE AND BMW WILL NOT TAKE RESPONSIBILITY. THIS ISSUE HAS HAD TO RESULT IN DEATHS AND INJURIES. BMW SHOULD BE HELD ACCOUNTABLE AND BE REQUIRED TO FIX THESE ISSUES. THIS IS NOT AN ANOMALY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11162169December 18, 2018
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
TL* THE CONTACT OWNS A 2008 BMW 528XI. THE CONTACT STATED THAT THE VEHICLE INDEPENDENTLY SHIFTED INTO NEUTRAL AT ANY RATE OF SPEED WHILE THE GEAR WAS IN DRIVE OR REVERSE. IN ADDITION, THE VEHICLE LOST POWER. THE FAILURES OCCURRED WITHOUT WARNING. THE DEALER (BMW OF TOWSON, 700 KENILWORTH DR, TOWSON, MD 21204, (410) 317-2237) WAS NOTIFIED, BUT COULD NOT DETERMINE THE CAUSE OF THE FAILURE. THE CONTACT ALSO NOTICED EXCESSIVE SMOKE ENTERING THE VEHICLE THROUGH THE AIR VENTS AND THICK, WHITE SMOKE COMING FROM THE TAILPIPE. IN ADDITION, THE VEHICLE STALLED SEVERAL TIMES WITHOUT WARNING. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THE VEHICLE WAS UNSAFE TO DRIVE DUE TO THE FAILURES. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11156526December 6, 2018
ENGINE
I FOUND THE NOISE FROM THE ENGINE AND TOOK INTO THE DEALER(PATRICK BMW) WITH TOWING. THEY FOUND OUT THAT THE TIMING CHAIN AND GUIDE WERE BROKEN INSIDE THE ENGINE. I NEED TO REPLACE THE ENGINE. BMW HAS EXTENDED A WARRANTY TO 70K MILES REGARDING THIS PROBLEMS. MY MILEAGE IS 89K. THERE ARE MANY 5 SERIES BMW HAS THESE PROBLEMS WHEN THEY REACHED BETWEEN 90K AND 100K. BMW ALREADY KNEW ABOUT THIS PROBLEMS AND HAVE EXTENDED TO 70K MILES. THEY ARE TRYING TO GIVING THE GESTURE TO THE CONSUMER BUT IT DOES NOT RESOLVE ANY PROBLEMS AT ALL IF IT DOES COVER BY 70K MILES. AGAIN THESE PROBLEMS USUALLY THE OCCURS BETWEEN 90K AND 100K MILES. BMW HAS REALIZED THIS BUT DID NOT FIX THE PROBLEMS. I AM PAYING MORE MONEY TO A LUXURY CAR BUT THEY ARE NOT QUALIFIED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11154475November 28, 2018
POWER TRAIN:DRIVELINE:DRIVESHAFT
TL* THE CONTACT OWNS A 2013 BMW 528XI. WHILE ATTEMPTING TO ACCELERATE FROM A STOP, THE DRIVE TRAIN MALFUNCTION WARNING INDICATOR ILLUMINATED. AS A RESULT, THE VEHICLE FAILED TO ACCELERATE. THE VEHICLE WAS TAKEN TO BMW SEATTLE (1002 AIRPORT WAY S, SEATTLE, WA 98134, (206) 829-5004) WHEN THE FAILURE FIRST OCCURRED, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE CONTACT CALLED THE SAME DEALER TO SCHEDULE AN APPOINTMENT FOR ANOTHER DIAGNOSTIC TEST SINCE THE FAILURE RECURRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 82,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11144518October 31, 2018
ENGINE
TIMING CHAIN FAILURE CAUSING CATASTROPHIC ENGINE FAILURE. CAR DISPLAYED "LOW OIL PRESSURE" WARNING IMMEDIATELY FOLLOWED BY "DRIVETRAIN MALFUNCTION" ERROR AND SHUT DOWN ON 4 LANE HIGHWAY UNABLE TO MOVE. DANGEROUS SITUATION AND COULD HAVE BEEN KILLED IF A CAR HIT ME AS IT WAS DARK OUTSIDE IN EARLY MORNING HOURS. CAR HAD 88K MILES AND IS ALWAYS DEALER SERVICED AS PER MANUFACTURER SPECIFICATIONS. THE CAR WAS ALSO IN THE SHOP 1 WEEK PRIOR FOR A VEHICLE CHECK AND NO ISSUES WERE IDENTIFIED, TOLD THE TIMING CHAIN SUB ASSEMBLY FOR OIL PUMP FAILED AND METAL SHARDS FOUND IN ENGINE,
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11128420September 10, 2018
ENGINE
NHTSA RECALL NUMBER17V683 RECALL ISSUED FOR FAULTY PCV VALVE HEATER IN OCTOBER 2017 WITH NO REMEDY AS OF TODAY, SEPTEMBER 10, 2018.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11124131September 3, 2018
ELECTRICAL SYSTEM, ENGINE
IN DECEMBER 2017 RECALL WAS ISSUED REGARDING ENGINE COMPONENT KNOWN AS POSITIVE CRANKCASE VENTILATION (PCV) VALVE HEATER. CALLED MY LOCAL BMW OF PEABODY MA AND I WAS TOLD THAT THE COMPONENTS WILL BE AVAILABLE ON LATE JANUARY 2018 AND I WILL INFORMED BY MAIL. CAR SMOKING ON AND OFF I MADE SURE THEY HAVE MY NAME AND ADDRESS. AS OF SEPTEMBER 2018, THERE'S NO CONTACT LACK OF SERVICE AND CONCERNS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11121866August 23, 2018
STRUCTURE:BODY
THE SUNROOF GLASS SHATTERED WHILE I WAS DRIVING TODAY (8/23/2018) ON A CHICAGO-AREA HIGHWAY. I SAW NO LIKELY CAUSE OF THE DAMAGE -- E.G., FLYING DEBRIS. NOR IS THERE ANY DAMAGE TO THE LINER THAT SITS UNDERNEATH THE GLASS. THE FIRST THING THAT COMES UP WHEN GOOGLING THE ISSUE IS A CLASS ACTION LAWSUIT FILED JAN 2018 AGAINST BMW. CONSUMER REPORTS HAS SEVERAL ARTICLES DESCRIBING INCREASED INCIDENCE OF EXPLODING SUNROOFS SINCE CARMAKERS HAVE INCREASED THE SIZE OF SUNROOFS IN THE LAST 5-7 YRS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11113497July 25, 2018
AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION, AIR BAGS, SEATS, UNKNOWN OR OTHER
AIRBAG RESTRAINT SYSTEM MALFUNCTION PASSENGER SIDE INDICATOR COMES ON. STATING RESTRAINT HAD MALFUNCTIONED AND MIGHT NOT WORK. PASSENGER SEAT OF NOT REGISTERING PROPERLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11113220July 24, 2018
AIR BAGS, VEHICLE SPEED CONTROL, STEERING, AIR BAGS:FRONTAL:DRIVER CLOCKSPRING/SPIRAL CASSETTE
MY WIFE WAS TURNING HEAR STEERING WHEEL AND HEARD A "CLICK" AND THEN SHE GOT SOME LIGHTS ON HER DASHBOARD. UPON FURTHER INSPECTION, THE "CLOCK SPRING" FAILED. FROM READING ONLINE THIS SEEMS TO BE A FAIRLY COMMON FAILURE WITH 2013 BMW 5 SERIES. IT IS A SERIOUS DESIGN FLAW BECAUSE WHEN IT FAILS THE FOLLOWING ITEMS ARE NO LONGER OPERABLE (HORN, AIRBAG OR ANY OTHER ITEMS THAT ARE LOCATED ON THE STEERING WHEEL).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11110591July 10, 2018
ENGINE
TL* THE CONTACT OWNS A 2013 BMW 528XI. WHILE DRIVING APPROXIMATELY 70 MPH, THE MESSAGE "DRIVE TRAIN MALFUNCTION" DISPLAYED AS THE VEHICLE DECELERATED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (REEVES BMW TAMPA, 109 EAST FOWLER AVE, TAMPA, FL) WHERE IT WAS DIAGNOSED THAT THE ENGINE TIMING CHAIN WAS FAULTY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS ALSO NOTIFIED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 86,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11102128June 15, 2018
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2012 BMW 528XI. WHILE DRIVING 10 MPH, THE ENGINE STALLED AND THE "FUEL SUPPLY PERFORMANCE NOT AVAILABLE DRIVE MODERATELY' WARNING MESSAGE DISPLAYED. THE DEALER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11080119March 19, 2018
ENGINE
TL* THE CONTACT OWNS A 2010 BMW 528XI. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 17V683000 (ENGINE AND ENGINE COOLING). THE DEALER (FLEMINGTON BMW, 216 US HIGHWAY 202 31, FLEMINGTON, NJ 08822, (908) 788-2691) INDICATED THAT THE CONTACT WOULD NEED TO WAIT TO RECEIVE A SECOND LETTER FROM THE MANUFACTURER, AND THAT PARTS MAY BECOME AVAILABLE IN THE SUMMER OF 2018. THE DEALER MADE NO MENTION OF INSPECTING THE VEHICLE TO DETERMINE IF THE PART WOULD PREMATURELY FAIL. THE MANUFACTURER WAS CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11073876February 20, 2018
ENGINE
TL* THE CONTACT OWNS A 2009 BMW 528XI. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V683000 (ENGINE AND ENGINE COOLING) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR FOR MONTHS. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED A SUDDEN LOSS OF POWER AND SMOKE APPEARED UNDER THE HOOD INTO THE INTERIOR OF THE VEHICLE. THE VEHICLE STALLED AND WAS TOWED. TWO DEALERS WERE CONTACTED: (BMW OF CHARLOTTESVILLE, 1295 RICHMOND RD, CHARLOTTESVILLE, VA 22911, (434) 270-8664) AND (BMW OF STERLING, 21710 AUTO WORLD CIR, STERLING, VA 20166, (571) 434-1944). THE MANUFACTURER WAS CONTACTED TO DETERMINE WHEN THE REMEDY AND PART WOULD BE SUPPLIED TO THE DEALER BUT THE MANUFACTURER WAS UNABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE FAILURE MILEAGE WAS NOT AVAILABLE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11062681January 14, 2018
ENGINE
ON 11/17/17 I RECEIVED A PHONE CALL FROM MY WIFE WHO HAD A HORRIFYING EXPERIENCE DRIVING OUR BMW. SHE WAS DRIVING ON A BUSY 3 LANE HIGHWAY WHEN WITHOUT ANY WARNING THE ECCENTRIC SHAFT SENSOR FAILED CREATING A VERY LOUD SCARY SHRILL NOISE, NOT UNLIKE A SIREN. AT THE SAME TIME THE ENGINE RPM BEGAN SURGING CAUSING THE BRAKES TO LOSE THEIR EFFECTIVENESS GIVING A FEELING FOR THE DRIVER OF LACK OF CONTROL OF THE VEHICLE AND THE FEAR OF HITTING ANOTHER VEHICLE. I SPEAK WITH EXPERIENCE BECAUSE I MET MY WIFE AT A SHOPPING CENTER AND SWITCHED CARS WITH HER, AND CAREFULLY DRIVING THE DAMAGED CAR HOME. UNFORTUNATELY, BECAUSE OF THE VERY EXPENSIVE REPAIR, 2500 DOLLARS, PREVENTIVE MAINTENANCE IS NOT A GOOD OPTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11058305January 3, 2018
ENGINE
TL* THE CONTACT OWNS A 2008 BMW 528XI. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V683000 (ENGINE AND ENGINE COOLING). THE DEALER (SCHOMP BMW, 1190 PLUM VALLEY LN, HIGHLANDS RANCH, CO 80129, (303) 730-1300) WAS UNABLE TO DETERMINE WHEN THE MANUFACTURER WOULD PROVIDE THE REMEDY AND THE PART FOR THE RECALL REPAIR. THE CONTACT WAS UNCERTAIN AS TO WHEN THE RECALL REPAIR WOULD BE SCHEDULED. THE MANUFACTURER SENT AN INTERIM RECALL NOTICE, BUT WITH NO SPECIFICATION OF WHEN THE PARTS WOULD BE SUPPLIED AND WHEN THE SECOND LETTER WOULD BE SENT, INDICATING THE PARTS WERE AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11058346January 3, 2018
ENGINE
TL* THE CONTACT OWNS A 2013 BMW 528XI. WHILE DRIVING 75 MPH, THE VEHICLE STALLED WITHOUT WARNING AND LOST POWER COMPLETELY. THE VEHICLE WAS TOWED TO UNION PARK BMW IN WILMINGTON, DELAWARE WHERE IT WAS DIAGNOSED THAT THE OIL PUMP FAILED, WHICH CAUSED THE ENGINE TO SEIZE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER STATED THAT THERE WAS AN EXTENDED WARRANTY FOR THE FAILURE, BUT THERE WAS NO RECALL. THE FAILURE MILEAGE WAS 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11055570December 19, 2017
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
"TAKATA RECALL" MY EXPANSION TANK CRACKED, THEN IT BLEW UP. SOMETHING IS WRONG WITH MY COOLING SYSTEM. MY FAN WOULD MAKE A LOUD NOISE EVERY TIME I STARTED THE VEHICLE. MY THERMOSTAT HOSE DETERIORATED AND MY CHECK ENGINE LIGHT HAS BEEN ON FOR ABOUT 5 MONTHS. IN ADDITION MY ELECTRICAL/BATTERY IS BAD AND MY CAR IS NO LONGER FUNCTIONING SINCE 2 MONTHS AGO. PLEASE HELP!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11046119November 14, 2017
ELECTRICAL SYSTEM
I WAS DRIVING 2010 BMW 528XI ON HIGHWAY @SPEED OF 65 MPH AND ELECTRIC SUPPLY DISCONNECTED IN THE CAR AND I LOST THE CONTROL. I COULD NOT CONTROL SPEED AND BRAKES. IT WAS A SERIOUS THREAT TO MY LIFE. FORTUNATELY, I LET CAR GO AND IT STOPPED BY ITSELF ON SHOULDER. I CALLED TO BMW CUSTOMER SERVICE BUT THEY MENTIONED THAT BMW CANNOT HELP IN THIS CASE AND JUST NOTED THE COMMENTS. I THINK THIS IS A SERIOUS PROBLEM IN BMW 5 SERIES AND WOULD LIKE TO KNOW IF ANY OF YOU EXPERIENCED SAME ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11042617November 2, 2017
ENGINE
TL* THE CONTACT OWNS A 2012 BMW 528XI. THE CONTACT STATED THAT THE BOLTS PREMATURELY FRACTURED OR LOOSENED FOR THE CAM SHAFT AND TIMING CHAIN. THE VEHICLE WAS DIAGNOSED AT HERRIN-GEAR BMW OF JACKSON (1685 HIGH ST, JACKSON, MS 39202, (601) 354-2269). THE VEHICLE WAS NOT INCLUDED IN A MANUFACTURER SERVICE CAMPAIGN AND THERE WAS NO MANUFACTURER RECALL ON THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED NO SOLUTION. THE APPROXIMATE FAILURE MILEAGE WAS 72,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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