BMW 528i Complaints

833 consumer complaints on file.

#11676315July 26, 2025
ENGINE, POWER TRAIN
Very often, when I change the gear to 'Drive' or 'Reverse' I get a message on the dashboard screen - "secure Vehicle against rolling" and the car DOES NOT move unless I shift the auto gear lever several times or sometimes shut off the engine to get back to normal driving. Once when I was in such a situation, no matter what I do, the error message would not go away and I had to call the tow truck to get home. And when tow truck person brought the car home, the problem fixed itself!! I only have 81000 miles on this car. It is a very serious safety issue as far as I am concerned. PLEASE HELP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11675593July 23, 2025
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM
The contact owns a 2016 BMW 528I. The contact stated that while the vehicle was parked and running, the contact became aware of an abnormal burning odor. There was no warning light illuminated. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the part to do the recall repair was not yet available. The dealer was contacted and confirmed that parts were not yet available. The manufacturer was not made aware of the failure. The approximate failure mileage was 45,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11675613July 23, 2025
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM
The contact owns a 2015 BMW 528I. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11675067July 21, 2025
ELECTRICAL SYSTEM
insulation on wiring is deteriorated leading to possible fire and or shorting out of electrical system
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11675103July 21, 2025
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM
The contact owns a 2016 BMW 528I. The contact stated that while her son was driving at undisclosed speeds, there was an abnormally loud knocking sound coming from the vehicle. The contact stated that there was coolant leaking from the vehicle. The contact was adding coolant to the coolant reservoir every other day. The contact stated that the vehicle was smoking and there was an abnormal rattling sound coming from the vehicle and the engine was overheating. The vehicle was inoperable. The coolant message was displayed. There were no warning lights illuminated. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was unknown. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11672662July 11, 2025
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM
The contact owns a 2015 BMW 528I. The contact received notification of NHTSA Campaign Number: 24V608000(Engine and Engine Cooling; Electrical System) however, the part to do the recall repair was not yet available. An unknown local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11671590July 7, 2025
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM
The contact owns a 2016 BMW 528I. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11669076June 25, 2025
ENGINE, ELECTRICAL SYSTEM
My vehicle is a 2016 BMW 528i xDrive. There is an active safety recall listed under NHTSA Campaign Number 24V-608, issued in August 2024. The affected component is the engine coolant pump. As of June 2025, no remedy has been made available by BMW, and I have been told by both BMW corporate and my local dealer that they cannot provide a fix or a timeline. This component is essential to keeping the engine within safe temperature limits. Failure of the coolant pump could lead to overheating and potentially increase the risk of fire, as the recall suggests. This places my safety and that of others on the road at risk every time I drive the vehicle. I rely on this car for regular transportation and feel I have no choice but to drive a vehicle with an unresolved critical safety issue. The vehicle has not yet experienced a failure or warning light specific to the coolant system, and it has not been inspected or repaired due to the lack of remedy. However, I should not be forced to wait indefinitely or risk a dangerous situation developing before action is taken. BMW’s failure to provide a remedy or meaningful updates in nearly a year shows a lack of urgency and accountability. I am submitting this complaint to formally document the issue and ask that NHTSA take action to compel BMW to issue a fix or provide alternatives to affected owners.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11668430June 22, 2025
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Incident Description: This complaint concerns both the lack of navigation system support and the unresolved recall status for my 2014 BMW 5 Series. 1.Navigation System: BMW no longer supports map or system updates for this vehicle, and no hardware or retrofit upgrade is available. The outdated GPS system results in inaccurate directions, missing roads, and potentially unsafe routes. BMW dealerships confirm there are no solutions, creating a long-term safety hazard for owners who rely on navigation systems. 2.Recall Incomplete: I have an open recall on this vehicle, but BMW dealerships have only responded with vague statements such as, “it should be coming soon.” There has been no formal notification, letter, or resolution from BMW. This lack of transparency and urgency in addressing safety recalls is unacceptable. 3.Unethical Service Tactics: BMW dealerships are often more focused on convincing customers to upgrade their vehicle than resolving legitimate service issues. Staff push expensive services and frame them as “complaints” on invoices—using high-pressure tactics to imply serious mechanical threats unless those services are purchased. This raises concerns about ethics and misrepresentation. This experience is based on NY but all BMW dealership operate same way overpricing and if you tell them a BMW dealership gives you less than what is on their quote, they want them to show it to you , reflecting their unethical manner to overprice everything when it comes to service or selling. Safety Concern: The combination of an unsupported navigation system and delayed recall resolution undermines vehicle safety and consumer trust. BMW's conduct demonstrates a disregard for long-term customer support and safety compliance. Resolution Requested: •Require BMW to provide retrofit or updated navigation options. •Enforce clear timelines and communication for resolving recalls. •Investigate dealership practices that prioritize upselling over safety and truthfulness.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11667779June 18, 2025
ENGINE
While on [XXX] the car suddenly shows low engine oil. The car was driving from Fremont, CA to Los Angeles on Friday [XXX]. Then, coming back to Fremont, CA from LA on Sat. [XXX] It happened after [XXX] to [XXX] , warning light showed low engine oil. Stopped the car at safe place. Then, contacted the insurance to tow the car as well as my son to bring engine oil. After filled engine oil, then, warning light showed low coolant. Filled 3 gallons of water, but sooner later need to fill coolant again due to disappear. The car has been serviced by BMW Fremont, CA on Nov 30, 2024 with 87751 odometer. At the time of engine break down, odometer is about ~91,500 miles. Less than 4,000 miles driving, engine oil is gone somewhere. Based on initial assessment by mechanic, it needs to replace the engine. The car will be towed on June 19, 25 to the shop to repair. It is serious issues of safety and need your attention. Thank you, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11667146June 16, 2025
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM
The contact owns a 2016 BMW 528I. The contact received notification of NHTSA Campaign Number: 24V608000 (ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11666277June 11, 2025
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM
The contact owns a 2016 BMW 528I. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11665319June 6, 2025
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM
The contact owns a 2015 BMW 528I. The contact stated that upon starting the vehicle, the engine warning light illuminated. The contact stated that the vehicle was taken to an independent mechanic who determined that the vehicle had experienced coolant failure. The vehicle was repaired. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 74,860. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11664247June 2, 2025
ELECTRICAL SYSTEM
Electrical water pump cause car to catch fire. Car was on fire.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11664465June 2, 2025
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
Hello my name is [XXX] and I am (was) the owner of a 2013 BMW 528i VIN [XXX] . It was a secondary vehicle for me for until I sustained an injury and it being my primary vehicle. I took it through emissions, updated the registration, and I noticed smoke coming from under the hood. I had driven it without a problem then in Juneit did not run at all. At that time there was a recall on the computer system and supposedly it needed a new key programmed to start. That was a 700 expense out of pocket and the car still did not even turn over. I authorized replacing the battery that was another 600, and still the car would not start or run.At this point they were just guessing at what was wrong and going though the process of elimination to try to rectify what was wrong with the car. They did not offer me any kind of courtesy vehicle or even rental discount so I was renting a car while they were trying to figure out what was wrong with the car. I am a small business owner of a non-profit company Modern Day Ministries, LLC that provides assistance to at risk youth and single mothers with disabilities and funding my own organization without loans or assistance. After three months of renting a car, the dealership at 7455 W. Orchid Lane Chandler, Arizona 85226 who had my vehicle only wanted me to keep paying for parts, which for BMW are extremely costly but could not guarantee the car was working. At that time it was known there was a recall on the fuel pump leaking, destroying the electrical system and causing smoking from under the hood or system malfunction, which in my case it fried the electrical system and the car had to be reprogrammed but I had to pay for the new key. I had incurred over 1500.00 in car repairs and another 3000 for renting a car for over 3 months waiting for a remedy. The dealership manager Shane Ohanran I had conversations with failed to take any kind of responsibility for any repairs. I am asking 5000 for out of pocket costs incurred INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FO
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11664013May 30, 2025
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM
The contact owned a 2014 BMW 528i. The contact stated while driving at an undisclosed speed, the electrical discharge warning light illuminated and the contact noticed fire coming from the rear end of the vehicle. The fire department arrived on the scene and extinguished the fire. The vehicle was towed to a local tow yard. The vehicle was condemned as a total loss. The manufacturer was scheduled to perform an inspection of the vehicle. The contact was taken to the local medical center in a family member's vehicle. The contact sustained second-degree burns to his right ankle. The manufacturer was made aware of the failure, and a case was filed. There was an open recall NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System), however the contact was unaware of the recall notification. The failure mileage was approximately 54,283.
Crash:
No
Fire:
Yes
Injuries:
1
Deaths:
0
#11663808May 29, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2011 BMW 528I. The contact received notification of NHTSA Recall Campaign Number: 23V707000 (ENGINE AND ENGINE COOLING), and the vehicle was taken to a local dealer for the recall repair. The contact stated that while driving 40 MPH, the message "Drive Train Malfunction - Drive Moderately" was displayed. The vehicle was towed to the same dealer to be diagnosed. The contact was informed that faulty spark plugs had caused damage to a cylinder, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 123,568.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11663133May 27, 2025
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM
The contact owns a 2016 BMW 528I. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11662659May 22, 2025
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM
The contact owns a 2016 BMW 528I. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power. There was no warning light illuminated. The vehicle was towed to an independent mechanic, where it was diagnosed that the electrical connector on the water pump had failed and needed to be replaced. The vehicle was not repaired. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the part to do the recall repair was unavailable. The dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 68,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11662183May 20, 2025
LATCHES/LOCKS/LINKAGES
The contact owns a 2014 BMW 528I. The contact stated that the passenger’s side front and rear door lock actuators were malfunctioning. The contact stated that a passenger seated in the front seat can open the door from inside the vehicle, but while attempting to enter the vehicle from the outside using the door handle, the door failed to open. The contact stated that the rear passenger’s side door could not be opened from inside or outside the vehicle. The contact stated that there were no warning lights illuminated. Additionally, the contact stated that the door lock actuators were locking and unlocking independently. The contact stated the driver's side front and rear doors worked as needed. The contact stated that the key fob only operated the locking mechanism on the driver's side front and rear doors and was no longer locking or unlocking the passenger’s side front or rear doors. The contact had taken the vehicle to an independent mechanic and was referred to a dealer for assistance. The vehicle had not been diagnosed or repaired. The manufacturer was informed of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 87,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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