BMW 428i Complaints

158 consumer complaints on file.

#11612262September 3, 2024
ENGINE
On our 2016 BMW 428i----RECALL 24V608--Engine Coolant Pump --no remedy as of yet (9.3.24). We have contacted BMW several times. We are worried for our safety because the drops of liquid could drip down onto the electrical connector of the pump. This could short circuit and might even cause a fire. Please HELP! Thank you for your attention to this time sensitive issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11587919May 9, 2024
UNKNOWN OR OTHER, ELECTRICAL SYSTEM
Re BMW 2016 428ix- BMW admits that there is a design flaw in this model, but has not remedied a fix for this 'MALFUNCTION DEFECT'. Top does not open or close is the end result. Getting caught in a flash rain, and wanting to close the top was impossible. Trying to pull over to the nearest overpass till rain lightens up, the most dangerous situation to be in. This is a SAFETY issue and bmw will not take care of it. I have come to learn, that It seems in their design flaw, rain collects that you cant see, but shorts out the motor of the top and top will not function at all. Many owners have the same problem and BMW will not recall it. Local dealer says he has to drill 2 holes on the bottom of the car so water will drain out and then a new motor for the top installed. Cost $2400. BMW service knows the problem, has many cars with the same problem.There is no warning that your top wont work. DRILL 2 HOLES???
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570543February 7, 2024
TIRES:TREAD/BELT
I had a flat the other day and had it replaced as they were inspecting my cars they noticed my other tire was bald. Both of these are Pirelli P7 all season and I had just bought this tire in June of 2023 and driven around 10,000 miles. Its almost totally bald after 10k miles which is crazy. Its raining and my car is not gripping on the road. My other tire blew because of this. I called and they told me there no rating for my tire and they can't replace it. They just put my life at risk because they gave me a crappy tire and they wont even replace the bald one? I could have crashed and been hurt or someone else hurt. Has not been inspected except for the tire company who installs them.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552395October 28, 2023
POWER TRAIN, SERVICE BRAKES
There is a ebrake bracket made of plastic underneath the car but that sits above the drive train running from the front to the back parallel to the drivetrain. It's not protected by a heat shield and is only made of thin plastic. My has been replaced three times already and is already needing to be fixed again on a car with only 76k miles. The high temperatures from the exhaust melt the plastic and cause the cable to fall on to the drivetrain. It's only the matter of time before it gets caught in the drivetrain or wraps around causes an accident and serious bodily injury. I am shocked to see this is not recalled already to be replaced with a metal bracket. Mfg Part # 34406854898 34-40-6-854-898 34 40 6 854 898 34.40.6.854.898
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544273September 13, 2023
SERVICE BRAKES
The plastic clip supporting the emergency brake line clip failed resulting in the emergency brake line guide resting on the drive shaft. This could cause a complete failure of the emergency brake. Replacing the clip requires removal of the gas tank, exhaust and heat shield to access the clip. A BMW dealer shop did the expensive repair ($3345) and told me it was common. I’ve read that the clip may have been redesigned. I believe this part should be properly designed and replaced in impacted cars and that the cost of the repair should be on BMW and not the consumer. The emergency brake/parking brake needs to be a reliable functioning part of the car to protect the safety of people in and around the vehicle. I do not have the broken clip for inspection, however, I attached photos. I realized I had a problem from the intermittent noise made from the emergency brake guide resting on the drive shaft. The vehicle inspection at the dealership identified the problem. A video of the inspection was made at the dealership. I attempted without success to gain some reimbursement and find out about the clip redesign from BMW USA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537387August 9, 2023
UNKNOWN OR OTHER
Parking brake cable retainer clip that extends above the driveshaft all the way to the rear wheels has broken and now cable scrapes against drive shaft causing a loud unpleasant concerning grinding noise when accelerating. The dealer were I service my vehicle is aware of issue, the part is a very inexpensive part, ranging from $12 to $50 depending ware you purchase but the dealer wants to charge $900 dollars to replace. This repair should be placed on the recall list due to the difficulty in replacing the clip, due to possibly having to remove the gas tank and drive shaft to get to the clip.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511436March 12, 2023
STRUCTURE:BODY
I saw a similar NHTSA report for this car, so I will just repeat it here: <start of similar NHTSA REPORT>--------------------------------------------------------------------------------------------- NHTSA ID Number: 11440588 The door locks have become ‘sticky’. This means that when pulling on the interior door release handle, the lock is moving to a stuck position that is not permitting egress. While the solution of pushing the central unlock button is currently viable, it would not work in a total electrical failure, or a situation of a vehicle submersion in water. This is a dangerous situation, potentially leading to passenger entrapment if the motors or lock mechanism fail. <end of similar NHTSA REPORT>--------------------------------------------------------------------------------------------- Back to me: I have owned the car for roughly 2 years. The car has 72,000 miles on it. At first the problem was intermittent - less than 5% of the time. Recently, it is up to over 50% of time. A quick look at the BMW message boards shows that this is a widespread problem. There should be a recall on this extremely dangerous defect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488925October 12, 2022
ENGINE
I was driving on the interstate and my 2015 BMW 428i suddenly went into neutral and almost got us killed. Mileage at 88k, no check engine light, rattling, or leaking of fluids and car had just been to my local shop for an oil change the week before. Towed to BWW dealership, as car was inoperable, and told the engine had seized.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486333September 25, 2022
UNKNOWN OR OTHER
I finance my car in 2016, the car was purchased at a third-party dealership, it only one previous owner. My car has two major recalls, BMW never notified me that there were any recalls and I never got any compensation such as fixing the car. Long story I lost my car in a car fire last year. My car was completely totaled and the car caught wire out of nowhere. I put an investigation through BMW of North America but they weren’t helpful and they compensate me for all the damages and losses that I lost due to the fire in my car. I just saw a new recall for more than 900,000 cars and I wanted to make sure that A- every recalls was served or down my car and B- if there’s a new recall related to my car fire I’m entitled to repairs monetary damages since I lost my car.
Crash:
Yes
Fire:
Yes
Injuries:
0
Deaths:
0
#11472578July 6, 2022
SERVICE BRAKES, WHEELS
I was driving at 20mph and the brakes failed at a red light and it felt that a misfire in the engine as well I didn't have other option to force my way to the side because I could push the front car and pedestrians where crossing.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11467716June 6, 2022
SUSPENSION, UNKNOWN OR OTHER
Drivers side rear control arm snapped in half (sheered cut). The aluminum solid piece broke in half, this is to knowledge an oem original part that was not replaced. Resulted in suspension and alignment issue, uneven tread wear on all four tires (excessive wear on short amount of time causing me to replace all tires).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465459May 20, 2022
STEERING
The contact owns a 2015 BMW 428i. The contact stated while driving 50 MPH, the vehicle lost power steering functionality. The message; Electrical Malfunction. Contact Service Center was displayed. The contact was able to veer to the side of the road using physical strength to steer the vehicle. The contact turned off and restarted the vehicle and the vehicle regained power steering assist functionality. The vehicle was taken to the dealer where it was diagnosed that the Electric Power Steering (EPS) had failed. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 141,425.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11462488April 27, 2022
SERVICE BRAKES, AIR:ANTILOCK, EXTERIOR LIGHTING:HEADLIGHTS
The contact owns a 2014 BMW 428i. The contact stated that while driving at an undisclosed speed, there was an abnormal humming sound coming from the vehicle. Additionally, the vehicle hesitated during acceleration. The ABS and headlight warning lights were illuminated. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11462187April 26, 2022
UNKNOWN OR OTHER
Rear backup camera stopped working when backing car up. Also rear tailgate electric hatchopening stopped working along with lights. Dealer troubleshot problems and couldn’t determine failure cause but stated real tail gate control module needed replacement. Picked up car from dealer and the problems resolved themselves! Been working for several weeks so far but seems this might be an intermittent problem. Contacted BMWUSA to ask for Good Will repair but was denied due to mileage being outside base warranty. This is a potential crash hazard.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460809April 14, 2022
ENGINE AND ENGINE COOLING
The contact owns a 2015 BMW 428i. The contact stated while driving approximately 65 MPH, there was an abnormal cracking sound. The vehicle was towed to a local mechanic. The vehicle was diagnosed with engine failure. The vehicle had not been repaired. The manufacturer was not notified of the failure. The contact related the failure to NHTSA Campaign Number: 22V119000 (Engine and Engine Cooling). The approximate failure mileage was 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11451974February 14, 2022
FUEL/PROPULSION SYSTEM
My car stops every once in a blue moon randomly while I am driving. The engine suddenly shuts off and a warning light that says "Drivetrain Malfunction: Drive moderately. Maximum drive output not available." shows up. It is extremely dangerous for me and others, it has stopped 3 times in the middle of the freeway & 6 times on normal street. When I got my car towed the first few times to random auto body stores, they scan my car & no engine code comes up so they don't know what to do and gave me a lot of advice. They also fill my gas up and then my car runs as if it has no problems. I found that this happens always at the half gallon mark, it will again say "drivetrain malfunction" when I call Triple A towing assistance I asked for gas instead and when they give it to me, the problem is fixed again. It clearly isn't being able to use up all my gas because it cant even go past the half tank mark when it shuts down. Right now I am literally driving only when my car gas is full before it reaches the half mark because I am so afraid. I found that my car model & year has the same recall listed for fuel pump problems. I took it to auto stores and they all tell me this is a fuel pump issue and not a drivetrain issue. I also measured the amount of gas I put in which is correct so the gas gauge meter is not the issue. My car shakes a bit when its starting off and often I feel as if it is not getting the gas correctly and my car feels weak at acceleration and then random jolts of it going well, which makes the car leap forward even though my foot is at the same pressure. My car is available for inspection anytime and I have called BMW service center and they told me to contact you guys first with a report. There has been no prior issues before this started happening maybe 6 months ago. It has happened over and over and over and now I am terrified to drive my car. The independent service centers tell me I have to probably change either both the fuel pumps or something related.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449931February 2, 2022
UNKNOWN OR OTHER
I was driving on the highway with no cars around me and my sunroof exploded outward.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446643January 7, 2022
VEHICLE SPEED CONTROL
On January 7, 2022 I was driving in the neighborhood and applied the brake to stop. As the car was slowing down, the engine revved to 3,000 RPM making stopping difficult. I came to a full stop and the engine continued to rev. I quickly lifted my foot off the brake pedal and re-applied the brake pedal and the RPM returned to idle. On the same day about an hour later, I experienced the same issue at a shopping center, only this time the engine RPM suddenly increased to 4,000 RPM. I tried to place the transmission in Park, but it wouldn't let me. I temporarily lifted my foot off the brake pedal and re-applied and the RPM returned to normal. In both cases I was able to bring the car to a full stop but had to apply heavy pressure on the pedal.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11445374December 29, 2021
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, ENGINE
Passenger brake light harness keeps melting. This is my second Bmw and both had the same problem. The car keeps having loss of power while driving on the freeway. Probably something to do with fuel pump.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440753November 17, 2021
VISIBILITY:SUN/MOON ROOF ASSEMBLY
I was merging onto the highway with no one in front of me. Then there was a loud pop sounding like a tire popped. I pulled over to assess the damage and discovered the sunroof had exploded/shattered.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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