Audi Q7 Complaints (2015)

46 consumer complaints on file.

#11324216May 11, 2020
ENGINE
PER AUDI DEALERSHIP AND FIDELITY WARRANTY, CLEANING OF THE SECONDARY AIR PORTS ARE NOT CONSIDERED ESSENTIAL ENOUGH TO BE COVERED BY THE EXTENDED WARRANTY. I WAS GIVEN THE REASONING THAT CLEANING IS NOT CONSIDERED A FAILURE OF PARTS; AND THEREFORE, DOES NOT MEET WARRANTY COVERAGE REQUIREMENTS, ALTHOUGH IT DOES ILLUMINATE THE CHECK ENGINE LIGHT AND IS DEEMED CRITICAL BY THE AUDI TECHNICIAN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11323990May 9, 2020
VISIBILITY/WIPER
THE PASSENGER SIDE WIPER BROKE IN HEAVY RAIN. I CALLED THE COMPANY AND THEY REFUSED TO FIX BECAUSE IT IS OUT OF WARRANTY EVEN THOUGH THIS IS A KNOWN AND COMMON PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11296629January 2, 2020
SEAT BELTS, STEERING
SEATBELTS ARE LOCKED AS I TRY TO PULL THEM FROM THE REEL WHEN I GET INTO THE CAR. IT TAKES MULTIPLE PULLS BEFORE THEY UNLOCK. CAR IS STATIONARY THE STEERING COLUMN SQUEALS AS IT LOWERS AND RAISES WHEN I START CAR AND TURN OFF THE CAR. CAR IS STATIONARY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11282695November 27, 2019
STRUCTURE:BODY
I WAS DRIVING ON THE HIGHWAY AND PUT DOWN THE DRIVER SIDE WINDOW TO LET AIR INTO THE VEHICLE WHEN I HEARD AN EXPLOSION. THE SUNROOF SHATTERED IN PLACE AND THEN AS I WAS STILL DRIVING THE BROKEN GLASS WAS FALLING INTO THE INTERIOR OF THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11270307October 22, 2019
POWER TRAIN
THE VEHICLE HAS EXPERIENCED INCREASED MOTOR OIL CONSUMPTION IN THE LAST TWO MONTHS . THE VEHICLE HAS USED ABOUT 3 QUARTS OF OIL IN LESS THAN 2,000 MILES. I WAS TOLD AT THE AUDI OF RIVERSIDE DEALER THAT THIS COMMON. THE VEHICLE HAD 98,000 MILES WHEN THE PROBLEM FIRST OCCURRED. HAS HAPPENED AGAIN AND IT'S ONLY BEEN DRIVEN 2,000 MILES SINCE MORE OIL WAS ADDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11191685March 26, 2019
ENGINE
5 TIMES IN THE LAST 6 MONTHS THE "GLOW PLUG" INDICATOR LIGHT HAS COME ON AND THE VEHICLE EXPERIENCED A LOSS OF POWER. TWICE THE CAR COMPLETELY BROKE DOWN, TWICE AUDI COULD NOT REPLICATE THE ERROR CODE, THE LAST TIME THIS HAPPENED I HAD JUST PICKED UP THE CAR FROM AUDI AFTER IT WAS REPAIRED. THE GLOW PLUG LIGHT CAME ON AND IT WENT INTO "LIMP MODE" WHERE I EXPERIENCED A LOSS OF POWER AS I WAS GETTING ON THE FREEWAY, ALMOST GOT HIT AS I COULDN'T ACCELERATE PAST 35 MPH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11190136March 19, 2019
ENGINE, FUEL/PROPULSION SYSTEM
WATER PUMP LEAKS BECAUSE OF PCV VALVE FAILURE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11186047March 12, 2019
POWER TRAIN, VEHICLE SPEED CONTROL
AFTER JUST MERGING TO I695 W FROM TRAVELING SOUTH ON I95 VEHICLE CONTINUED TO ACCELERATE AFTER GOING FULL THROTTLE AND WOULD NOT RESPOND TO THE BRAKE OVERRIDE. IT APPEARED THAT THE THROTTLE PEDAL WAS SOMEHOW STUCK AND WOULD NOT COME BACK UP ON ITS OWN. THE PEDAL APPEARED TO HAVE GONE PAST ITS 'NORMAL' MOTION RANGE AND HAD SUNK QUITE LOW INTO THE FLOOR. THIS FORCED ME TO HAVE TO STAND WITH FULL FORCE ON THE BRAKE AND UNTO THE SHOULDER WITH A FULL EMERGENCY STOP REQUIRED. WHICH IN TURN CAUSED TO BRAKES TO SMOKE FOR A FEW MINUTES. I HAVE CONFIRMED THAT IT WAS NOT THE FLOOR MATS OR ANY OBJECT IMPEDING THE TRAVEL OF THE PEDAL THAT COULD HAVE CAUSED THE ISSUE. AFTER TURNING THE CAR OFF I WAS ABLE TO FORCE-ABLY RETURN THE THROTTLE BACK TO ITS 'NORMAL' POSITION. I HAVE NOT SINCE GONE WOT SINCE THIS INCIDENT HAPPENED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11180366February 15, 2019
ELECTRICAL SYSTEM
STARTED EXPERIENCING ELECTRICAL PROBLEMS WITH MY CAR. DISCOVERED ABOUT 6 INCHES OF STANDING WATER IN MY SPARE TIRE COMPARTMENT, ALSO WHERE MOST ELECTRICAL IS HOUSED. WATER FROM RAIN STORMS HAD SOMEHOW LEAKED INTO THIS COMPARTMENT. WAS TOLD IT WAS FROM SUNROOF DRAIN TUBES NOT WORKING PROPERLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11128219September 8, 2018
FUEL/PROPULSION SYSTEM
GAS PIPE ABOVE THE ENGINE POPPED WHEN TRYING TO START THE CAR AND ALL THE GAS LEAKED OUT. MIGHT HAVE CAUGHT ON FIRE IF THE ENGINE WAS HOT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11114488July 30, 2018
EXTERIOR LIGHTING
THE HEADLIGHTS HAVE INTERNAL FRACTURES IN THE HEADLIGHT LENSES. NOTE THIS IS NOT ON THE SURFACE OF THE LENS. THE FRACTURES REDUCE LIGHT OUTPUT, SPLINTERS THE LIGHT, AND IS DISRUPTIVE TO THE VISION OF ONCOMING TRAFFIC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11102925June 21, 2018
UNKNOWN OR OTHER
WE USE AN AUDI Q7 DIESEL TO HAUL AT UNDER, BUT NEAR, THE TOWING CAPACITY. EVEN A MODEST DECREASE IN TORQUE COULD LEAVE ME UNDERPOWERED AND UNSAFE WHEN MY CAR UNDERGOES THE EMISSIONS "FIX". WE NEED SOME PERFORMANCE MEASURES FROM AN INDEPENDENT AGENT (AUDI DOES NOT ALWAYS TELL THE TRUTH) TO ASSURE ME THE EMISSIONS IS FIX WILL NOT COMPROMISE THE SAFETY OF MY FAMILY. CAN YOU HELP?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11093896May 15, 2018
SERVICE BRAKES
BREAKS SQUEAL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11082630April 3, 2018
STEERING, SUSPENSION
2015 AUDI Q7 TDI PREMIUM PLUS - DRIVER SIDE SUSPENSION MAKES A DULL RATTLING NOISE DURING DRIVING. EITHER BAD TIE-ROD BUSHINGS OR A BAD STRUT WHICH RATTLES UP AND DOWN CREATING THE NOISE. CONCERNING AT HIGHWAY SPEEDS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11076537March 6, 2018
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, VEHICLE SPEED CONTROL
MY VEHICLE COMPLETELY SHUT DOWN WHILE I WAS DRIVING IT 60 MPH BEHIND A SEMI TRUCK AND BETWEEN TWO CEMENT BARRIERS. I HAVE IT ON VIDEO, IT IS ONE OF MY PROBLEMS I HAD WITH MY CAR TO SAY THE LEAST. IT HAPPENED ONCE MORE WHILE I WAS NOT MOVING, HAD IT IN THE AUDI DEALER FOR THE SECOND TIME. AFTER I BROUGHT IT HOME, IT WOULDN'T SHUT DOWN. I ALSO HAVE THAT ON VIDEO. THE VIDEOS ARE TOO LARGE TO UPLOAD, BUT EVERYONE THAT DRIVES AN AUDI SHOULD SEE THESE. I AM GLAD I AM ALIVE TO TELL MY STORY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11076319March 5, 2018
EXTERIOR LIGHTING
BOTH FRONT HEADLIGHTS HAVE EXTENSIVE CRACKS ON THEM. THIS IS A BRAND-NEW 2015 AUDI Q7 TDI PREMIUM PLUS (HELD AT DEALERSHIP FROM SALE BY EPA ORDER DUE TO EMISSION ISSUES). THE HEADLIGHTS SCATTER LIGHT, AND THE MICRO CRACKS ARE IN HE HUNDREDS ALL OVER BOTH FRONT HEADLIGHT LENSES. AWAITING ACTION BY AUDI DEALER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11024734September 20, 2017
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
2 YEARS AGO, WHEN MY BABY WAS 2, MY CAR LOCKED ITSELF BEFORE I WENT TO THE FRONT TO START DRIVING (THE CAR WAS PARKED). AUDIS HAVE A FEATURE THAT KNOWS WHEN THE KEY IS INSIDE AND DOES NOT TO LOCK ITSELF. THIS FEATURE WORKS 99% OF THE TIME, BUT FOR ME, OUT OF THE 3 TIMES THAT IT FAILED IN THE 2 YEARS I'VE HAD IT, 2 TIMES THE CAR LOCKED MY BABIES INSIDE THE HOT CAR AUTOMATICALLY. THE SECOND TIME HAPPENED A FEW DAYS AGO WITH MY 1 1/2 YEAR OLD, LIKE LAST TIME, AT NOON WHEN THE CAR WAS OFF AND 100 DEGREES OUTSIDE. TWICE 911 HAD TO BE CALLED TO GET THEM OUT.THE FIRST TIME THEY RAN A DIAGNOSTIC AND THEY SAID EVERYTHING SEEMED FINE. I FIGURED IT WAS A GLITCH. THIS TIME THEY WANT TO OFFER ME ANOTHER CAR, BUT I HAVE TO PAY MORE MONEY AND START ANOTHER 3 YEAR LEASE. THE LOCAL DEALER TOLD ME TO CALL AUDI NORTH AMERICA AND THEY HAD THE AUDACITY TO TELL ME THAT IF I LEAVE THE KEY IN THE CAR THAT IT'S ALWAYS GOING TO LOCK ITSELF!! WHEN THAT IS A FEATURE THAT THEY SELL AND THAT 99% OF THE TIME WORKS. I ASKED TO SPEAK TO A SUPERVISOR WHO GOT MORE TECHNICAL WITH ME AND SAID THAT IF THE KEY IS LEFT INSIDE THE CAR THAT IT'S SUPPOSED TO ONLY BE "LEFT IN THE DRIVER SEAT OR THE BACK OF THE SEAT" FOR THE CAR TO RECOGNIZE IT AS BEING INSIDE. THEIR MANUAL DOES NOT STATE THAT AND IT WAS CLEAR TO ME THAT THEY ARE TRYING TO COVER THEMSELVES. EVEN THE LOCAL MANAGER SAID THAT THAT WAS "NEWS TO HIM AND THAT HE GENERALLY LEAVES HIS KEY INSIDE WHEN SWITCHING DOORS WITHOUT PROBLEMS." OTHERS HAVE TOLD ME THAT THEY HAVE HAD THAT PROBLEM BUT IT'S ODD. THEY'VE ALSO HAVE TRIED TO BLAME MY CHILDREN WHEN MY KIDS WERE BOTH STRAPPED IN THEIR CAR SEATS AND ABSOLUTELY COULD NOT REACH THE LOCK BUTTON. IT ALSO HAPPENED IMMEDIATELY AFTER CLOSING THE DOOR. ALSO, THE SECOND TIME THIS HAPPENED WAS IN MY HOUSE WITHOUT KIDS INSIDE AND WHERE I HAD MY SPARE KEY HANDY TO OPEN IT. I FEEL THAT THIS COULD LEAD TO A FATALITY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11021769September 6, 2017
WHEELS
AS MY FAMILY WAS DRIVING DOWN THE HIGHWAY, THE WHEEL SHORE OFF OF THE VEHICLE AND MY CAR CAME DOWN ON THE HIGHWAY IN NJ. I-80 WEST BOUND BETWEEN EXITS 63-64. NO OTHER VEHICLES OR HAZARDS WERE IN THE AREA OR DAMAGED. ONLY MY WHEEL CAME OFF THE CAR COMPLETELY. THIS RENDERED MY WHOLE FAMILY INTO SHOCK. NO POT HOLE OR ROADWAY HAZARD. JUST AN ACT OF NATURE AND POOR ENGINEEERING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11004107July 10, 2017
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2015 AUDI Q7. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V298000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE FLOW AUDI OF CHARLOTTESVILLE DEALER WAS CONTACTED AND REFUSED TO DO THE REPAIR DUE TO THEM STATING AUDI THE MANUFACTURER HAD NOT INFORMED THEM HOW THEY WOULD BE COMPENSATED FOR THE WORK COMPLETED. THE MANUFACTURER WAS INFORMED OF THE DEALER'S REFUSAL AND INFORMED THE CONTACT THAT, BY LAW, THEY HAD TO SEND OUT THE LETTERS, BUT COULD NOT FORCE THE DEALER TO PERFORM THE REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10978602April 14, 2017
UNKNOWN OR OTHER
SUNROOF SHATTERED / EXPLODED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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