AIRSTREAM International Complaints

22 consumer complaints on file.

#11530896July 7, 2023
UNKNOWN OR OTHER
UNKNOWN Unit is 2023 Airstream RV International 23 ft Travel Trailer. My concern is that the manufacturer does not provide proper tire inflation guidance. They only state what amounts to be the maximum tire pressure from the tire mfr. Not a recommended pressure which should be much lower. Goodyear tire info (supplied for my unit) states 80 psi max. Goodyear chart states approx 30 psi per tire for my unit. Tires are Goodyear Endurance ST 225/75 R15. Airstream sticker states 80 psi which is far too high and incorrect for safe operation. Dealers and customers have no proper guidance and over inflate, causing a safety issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513027March 21, 2023
STRUCTURE:FRAME AND MEMBERS
The contact owns a 2005 Airstream International CCD. The contact stated that while driving at an undisclosed speed, the floor and outriggers were sagging due to cracks in the subframe. The trailer was towed to the dealer, where it was inspected by a welder. The welder removed the skirts and determined that the main frame support beam had a linear defect in the rectangular tubing and complete separation in parts of the subframe. The trailer was not repaired. The manufacturer was made aware of the failure and had the trailer was towed to the dealer for a welder to inspect. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11482324August 31, 2022
UNKNOWN OR OTHER
The trailer door latch fell off and trapped us inside for about an hour. There was no one around to help us at our campsite and no telephone cell service. We had no tools other than a butter knife to try and jamb the latch lock. We did finally manage to get of the trailer on our own by using brut force. This is a extremely dangerous problem that AirStream could easily fix. Yes, there is an escape window but breaking a window and screen is a last ditch effort and requires some agility on the occupants part to jump out of. Thinking of all the wildfires these days it would be awful to be trapped in a trailer or to have a fire break out inside the trailer and not be able to escape.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11337615July 6, 2020
UNKNOWN OR OTHER
EZ-HITCH HAS AN ACTIVE RECALL NOTICE AND WAS NOT FIXED BY AIRSTREAM OF VIRGINIA DEALERSHIP PRIOR TO SELLING THIS UNIT TO ME ON 5/29/20. RECALL NOTICE WAS PUBLISHED 12/2019. DUE TO IMPROPER WELDING, THE DEMCO BALL COUPLER INSTALLED ON THE TRAVEL TRAILERS MAY NOT PROVIDE ENOUGH CLAMPING FORCE ON THE TOW BALL, POTENTIALLY CAUSING THE COUPLER TO SEPARATE FROM THE TOW BALL. IF THE COUPLER SEPARATES FROM THE TOW BALL, THE TRAILER CAN DETACH FROM THE TOW VEHICLE, POSING THE RISK OF A CRASH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11129780September 16, 2018
STRUCTURE:BODY, UNKNOWN OR OTHER, EXTERIOR LIGHTING
LOOK AT WHAT I REPORTED TO THE 110TH PRECINCT OF THE NYPD THIS AFTERNOON IN REGO PARK, NYC THERE. WOW. WHEW, I NEVER REALIZED THIS HERE, BUT I KNEW A PART OF THE LIE EB THERE B/T JUNCTION BLVD AND 97 ST THERE WAS BLOCKED OFF WITH TWO LANES THERE CAUSING ME TO USE ANOTHER SIDE ROAD THERE BECAUSE A WESTERN EXPRESS TRACTOR TRAILER THERE TRIED TO GO INTO AN UNDERGROUND MALL PARKING LOT. I WENT TO MONTESSORI ELEMENTARY SCHOOL IN THAT AREA AND THEY PUT A MALL THERE IN THAT SPOT IN REGO PARK, NYC ON JUNCTION BL AND THE LIE SERVICE RD EB THERE AND THE TRACTOR TRAILER COULD NOT MAKE IT UNDER THE UNDERGROUND PARKING LOT THERE CAUSING THE LIE EB SERVICE ROAD B/T JUNCTION BL AND 97 ST THERE TO BE BLOCKED OFF THERE. WHEWWW. YES, IS IT ALLOWED UNDER US DOT THERE AND LIKE FHWA FOR TRACTOR TRAILERS TO LIKE GO INTO LIKE UNDERGROUND PARKING LOTS THERE WHERE THEY CAN TRY TO SQUEEZE THEIR TRUCK INTO AN UNDERGROUND PARKING LOT THERE??? OR IS THAT A VIOLATION OF NYS DMV RULES AND US DOT RULES THERE TO TRY TO SQUEEZE A TRACTOR TRAILER OF WESTERN EXPRESS UNDER TO GET INTO AN UNDERGROUND PARKING LOT LIKE I REPORTED TO THE NYPD 110 THERE TODAY AROUND 4 PM ON SUNDAY??? WAS THE TRACTOR TRAILER OF WESTERN EXPRESS IN VIOLATION IN REGO PARK, NYC THERE OR NO??? DANGEROUS ACT THERE. I KNOW WITH THE SOUTHERN ST PARKWAY THEY DO NOT ALLOW BUSES ON THE PARKWAY DUE TO LOW BRIDGES THERE.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10809210December 9, 2015
STRUCTURE:BODY
FRAME FAILURE , SIGNS OF OUTRIGGERS SHOW CRACKS IN WHEEL WELL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10723869June 7, 2015
UNKNOWN OR OTHER
ON THE AFTERNOON OF 25 MARCH 2015, I WAS DRIVING ALONE AND WEST ON INTERSTATE 205 IN THE VICINITY OF WEST LYNN IN MY 2014 DODGE RAM 3500 PICKUP TRUCK WHEN THE FRESH WATER TANK OF THE 2014 AIRSTREAM TRAVEL TRAILER I WAS TOWING FELL ONTO THE PAVEMENT. THE TANK WAS FILLED WITH WATER AND I DRAGGED IT ABOUT 150 YARDS, LEAKING, UNTIL I PULLED OVER TO THE SIDE OF THE HIGHWAY. WITHIN AN HOUR, AFTER PHONING THE SERVICE MANAGER AT NORTHWEST AIRSTREAM IN GLADSTONE, TWO TECHNICIANS ARRIVED ON THE SCENE. THE SENIOR MAN REMARKED THAT HE HAD NEVER HEARD OR SEEN OF SUCH A THING BEFORE. HE AND HIS ASSOCIATE MADE EMERGENCY ROADSIDE REPAIRS BY SECURING THE FRESHWATER TANK TO THE CHASSIS WITH AVAILABLE STRAPS. THEY THEN GUIDED ME BACK TO THE AIRSTREAM SERVICE DEPARTMENT IN GLADSTONE THAT AFTERNOON AT LOW SPEED. THE NEXT DAY, I WAS INFORMED THAT ALL 16 BOLTS SECURING THE FRESHWATER TANK TO THE UNDERSIDE OF THIS NEW AIRSTREAM HAD BEEN SHEARED OFF AND/OR STRIPPED. AS WELL, THE STRAPS WERE BADLY DAMAGED. AT THAT TIME, MY NEW AIRSTREAM HAD FOUR MONTHS OF USE AND AROUND 3500 MILES OF WEAR. THE FRESHWATER TANK ITSELF WAS UNDAMAGED AND THE TECHNICIANS WERE ABLE TO MAKE THE REPAIRS UNDER WARRANTY. I WAS ON THE ROAD AGAIN BY 26 MARCH. I ASKED THE SERVICE MANAGER TO CONTACT THE AIRSTREAM FACTORY TO DETERMINE IF SIMILAR INCIDENTS HAD OCCURRED. ON 5 JUNE 2015, I WAS PROVIDED A LETTER BY THE FACTORY STATING THAT NO AIRSTREAMS HAD BEEN RECALLED FOR FAULTY INSTALLATION OF THE FRESHWATER TANK IN WHICH IT SEPARATES ITSELF FROM THE UNDERSIDE OF THE TRAILER WHILE IN MOTION. MOREOVER, INCIDENTS OF THIS NATURE WERE A 'RARITY.' THANKFULLY, THERE WERE NO INJURIES OR FATALITIES. BUT THERE COULD HAVE BEEN. I BELIEVE FOUL PLAY MAY HAVE BEEN INVOLVED AND THAT AIRSTREAM WAS NOT AT FAULT. IN FACT, THEIR SERVICE HAS BEEN EXEMPLARY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10716040May 12, 2015
STRUCTURE:BODY, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2015 AIRSTREAM INTERNATIONAL. THE CONTACT STATED THAT WHILE DRIVING AT 60 MPH, THE VEHICLE DECELERATED TO 35 MPH AND THERE WAS A LOUD ABNORMAL NOISE PRESENT. IN ADDITION, THERE WAS SMOKE COMING FROM THE REAR DRIVER SIDE AND THE WHEEL BEARING DETACHED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 4,100.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10546143September 30, 2013
WHEELS, TIRES
THREE OUT OF FOUR, OVER A 6 DAY PERIOD. HIGH PRESSURE SNAP IN RUBBER/METAL 80PSI RATED VALVE STEMS FAILED. CRACKED AND SPLIT AT WHEEL MOUNTING HOLE AREA, RESULTING IN RAPID AIR LOSS. INSTALLED BY DISCOUNT TIRE 22 MONTHS, AND ABOUT 4000-5000 MILES EARLIER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10532415July 29, 2013
STRUCTURE:BODY
I HAD NOTICED SAGGING IN THE DOOR OF MY 2007 AIRSTREAM TRAILER. AS I LOOKED UNDER THERE, I FOUND MY MAIN FRAME HAD SNAPPED IN HALF. AS I EXPOSED MORE OF THE FRAME, I SAW ANOTHER BREAK, EXTENDING 14 INCHES UP THROUGH THE MIDDLE OF THE FRAME (WHICH COMES CLOSE TO SNAPPING THE FRAME IN HALF AGAIN). WHILE I'M NOT THE ORIGINAL OWNER, I'VE HAD THIS TRAILER FOR 5 YEARS AND CAN ATTEST IT HAS NOT BEEN IN AN ACCIDENT OR ABUSED SINCE I'VE OWNED IT. UPDATED 8/15/13 *CN *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10469274August 6, 2012
ELECTRICAL SYSTEM
WIRES ON THE 12 VOLT ELECTRICAL OUTLET OVERHEATED AND BURNED DESPITE PROPER FUSE INSTALLED IN FUSE BOX. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10454310April 5, 2012
STRUCTURE:BODY, SUSPENSION
I HAVE FOUND THAT THE FRAME AND THE ATTACHING OUTRIGGERS ON MY AIRSTREAM ARE STRUCTURALLY INADEQUATE TO SUPPORT THE BODY. THE FLOOR OF THE AIRSTREAM IS SAGGING AT THE DOOR FRAME LOCATED IN FRONT OF THE FRONT AXLE, AND DIRECTLY BEHIND THE REAR AXLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10413356July 18, 2011
STRUCTURE:FRAME AND MEMBERS
TL* THE CONTACT OWNS A 2004 AIRSTREAM INTERNATIONAL CCD TRAILER. THE CONTACT STATED THAT THE OUT RIGGERS WERE PUTTING PRESSURE ON THE FRAME AND CAUSING IT TO CRACK. THE VEHICLE WAS NOT TAKEN TO THE DEALER TO HAVE THE FAILURE DIAGNOSED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND THE CONTACT WAS AWAITING A RESPONSE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 20,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10412162July 13, 2011
STRUCTURE:FRAME AND MEMBERS
2003 AIRSTREAM 22' TRAVEL TRAILER HAD LEAKING, FLOOR DETERIORATING, AND TOOK TO A REPAIR SHOP. UPON CHECKING, ALL OUTRIGGERS HAVE FAILED AND CRACKED, FRAME IS TWISTING AT REAR DUE TO OUTRIGGER FAILURE. DID NOT REALIZED THIS UNTIL FLOOR WAS REMOVED FOR REPAIR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10366686November 18, 2010
STRUCTURE:FRAME AND MEMBERS
MY '03 22' AIRSTREAM TRAILER HAS MAJOR CRACKS IN THE MAIN FRAME MAKING IT UNTOWABLE. THE AS FACTORY HAS SENT A "PATCH KIT" WHICH WILL HAS NOT WORKED. I AM ONLY ONE OF HUNDREDS WITH THE SAME OR POTENTIAL PROBLEM. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10366506November 17, 2010
STRUCTURE:FRAME AND MEMBERS
AIRSTREAM RV TRAILER FRAME FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10366378November 16, 2010
STRUCTURE:FRAME AND MEMBERS
TL*THE CONTACT OWNS A 2003 AIRSTREAM INTERNATIONAL CCD. HE REALIZED THAT THE TABLE INSIDE OF THE VEHICLE WAS TILTED. HE DECIDED TO EXAMINE THE UNDERCARRIAGE OF THE VEHICLE AND NOTICED THAT THE SUB FRAME WAS CRACKED IN TWO PLACES. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER BUT WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10361211October 19, 2010
STRUCTURE:FRAME AND MEMBERS
'03 AIRSTREAM 22FT. INT. CCD FRAME FAILURE. MY RECENTLY PURCHASED AS TRAILER HAS MAJOR DEFECTS IN THE FRAME DESIGN. THE OUTRIGGERS HAVE SAGGED AND CRACKED THE FRAME. THE FRAME IS BUCKLED BEHIND THE REAR AXEL AND DROPPED THE ENTIRE REAREND. THE OUTRIGGERS BEHIND THE REAR AXEL HAVE CRACKED AT THE WELD. THERE ARE 83+ COMPLAINTS ON THE AIRSTREAM OWNERS COMMUNITY FORUM. AS HAS ADMITTED THERE IS A PROBLEM AND SENT, REPAIR KITS TO NUMEROUS OWNERS, INCLUDING ME. I KNOW OF AT LEAST ONE OWNER THAT HAD HIS FRAME REPLACED BY AS AND NOW IT'S DOING THE SAME THING. HE HAS PARKED IT AND USES IT AS AN ADDITIONAL BEDROOM. THIS PROBLEM NEEDS LOOKING INTO. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10208482November 9, 2007
AIR BAGS:KNEE BOLSTER, TIRES:BEAD, EQUIPMENT:MECHANICAL:INTEGRATED JACK/LEVELER/STABILIZER, CHILD SEAT:HARNESS:STRAP/WEBBING
H *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10170699October 12, 2006
TRAILER HITCHES
DT*: THE CONTACT STATED THE HITCH TRAILER CAUGHT ON FIRE AND THE ELECTRIC MOTOR BURNED UP. THERE WERE NO WARNING SIGNAL PRIOR TO THE FIRE. THE TRAILER HAS NOT BEEN TO A SERVICE DEALER.*AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0

← Back to AIRSTREAM International