Acura RDX Complaints

2,183 consumer complaints on file.

#11618345October 6, 2024
SERVICE BRAKES, POWER TRAIN
The breaks did not work while in a parking lot right after switching into drive. No major risk of any injury where this occurred. Not reported to the dealer, not inspected. No injury, no property damage. I left my wife in the vehicle with the car in park and went into the store. I came out 15 minutes later, car was running. I got in, put my foot on the break, and switch to drive? The car started rolling forward on its own. I repeatedly tried the breaks, but no response. I had steering. I gave it a little gas, and the engine reved like it was in neutral. I looked down and that point the car indicated it was in neutral. My wife said that none of the drive indicators were on while I had the issue. At some point the breaks started working, after I gave it a little gas? I got the car into drive, and tested it before moving on to verify it was behaving correctly. The forward motion of the vehicle was probably due to the slope it was parked on, rather than the car's idle power. This also matches the car then reporting it was in neutral. The biggest issue was no breaks at the point it started rolling forward. My comment was that was weird, but it scared my wife, so I am reporting it. I was operating the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618283October 5, 2024
VISIBILITY/WIPER
I entered my 2020 Acura RDX after it was parked for several hours while I was at work. The outdoor temperature was around 80 degrees Fahrenheit. Upon closing the drivers door I hear a crashing noice and noticed the rear lift gate glass shattered and fell into the rear cargo area. This appears to be a very widespread issue with this make and model and is a serious safety concern that should be recalled.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618121October 4, 2024
EXTERIOR LIGHTING
The low beam headlights are so dim and weak it is unsafe to drive. I have read where Acura rdx years 2012-2015 have a lot of reports of this problem. I understand Honda has recalled another style of Acura in same time years but not acknowledged this. I have used brand name headlight restoration kit and paid to replace the headlight bulbs(low beam) but there is no improvment This is very unsafe and Honda needs to replace/repair the headlights.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617671October 2, 2024
EXTERIOR LIGHTING
I purchased my 2015 Acura RDX in October of 202o. At about 90K miles, two years later, the Low-Beam headlights started getting dimmer and it is now 4 years into owning the vehicle and literally impossible to see at night. It is not the lens clouding over, nor is it the bulbs which have been replaced a couple times now. Looking online I see that there is a problem with the reflective coating on the inside of the headlight assembly, as it deteriorates it makes the headlights dim at night. This needs to be recalled by ACURA and is definitely a safety hazard! I've already almost been in two accidents because of this. Leaving high beams on at night is the only option which poses another hazard to oncoming traffic.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617528October 1, 2024
EXTERIOR LIGHTING, UNKNOWN OR OTHER
My headlights are dim and this started happening about 3 years ago when my car 7-years-old. I have to use my brights to drive at night. The Ron Tonkin Acura of Portland, OR told me the projectors are bad and that both headlights need to be placed for $2000. This is luxury vehicle and this situation is ridiculous. This needs to be a recall. Others have complained online about the same issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617157September 30, 2024
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
The alarm and lights keep going off for No reason. The doors can be locked and Armed. Goes off even when not locked.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617200September 30, 2024
EXTERIOR LIGHTING
Headlights are dim making driving unsafe after sunset. Even after replacing the bulb with OEM bulbs the headlight housing the fixture remains very dim forcing the driver to use high beams at after sunset.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617324September 30, 2024
EXTERIOR LIGHTING
Driving at night the headlights are dim and it's difficult to see. I have read online this is a very common issue with this make and model. Bulb replacement did not fix the issue, the low beam lights are dangerously low. When it is difficult to see it makes driving dangerous. The dealership confirmed this is a common complaint amongst customers. It has not yet been inspected by the dealership, though they are familiar with the problem. There have not been any warnings or messages notifying that my lights are dim.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617359September 30, 2024
EXTERIOR LIGHTING
My 2014 RDX has defective headlights and Acura Honda will not address it. They say the headlight assembly is ok, but the lights are too dim to drive in darkness. Acura Honda customer service headquarters offers no solution. There is much online information about this defect. Acura Honda should be required to address this safety hazard expeditiously.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616746September 26, 2024
EXTERIOR LIGHTING
7 years after buying the car, the headlights went out with no warning. They were replaced at the dealership. 2 years after replacing the bulbs, the headlights became dim and create a major safety risk driving on roads at night, as brights must be used to see. No warnings have been received through the car and the dealership is able to reproduce the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616533September 25, 2024
UNKNOWN OR OTHER
This issue involves the decorative aluminum trim on the steering wheel. The aluminum trim is highly reflective and installed at an angle on the steering wheel spokes. In bright sunlight and at certain angles of the sun there is a very strong light reflection into the drivers eyes. This has caused temporary blindness until the position of the car changes or you put a hand over that part of the trim. The lower spoke (at about the 6 o'clock position) is the worst. Since it is a design flaw, I have not reported it to the dealer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616293September 24, 2024
SEATS, ELECTRICAL SYSTEM
Acura RDX 2021.Faulty seat weight sensor front passenger seat. My wife is petite, [XXX] " and weighs [XXX]. When she sits in front passenger seat, at times, the seat weight sensor doesn't register that she's sitting in the seat and the air bag is not engaged. intermittently, the SRS light illuminates but many times it doesn't. I've taken the vehicle into the dealer (Chevy Chase Acura, Bethesda, MD) and they say there is nothing they can do when the SRS light is not on. I've brought the vehicle into the dealership several times. They say that parts are limited and not generally available and are expedited only when the SRS light is illuminated. I've called and spoken with American Honda Customer service and they refuse to help stating the same thing the dealer says. But this is definitely a safety issue. NHSTA Recall # 24V-064. Service Bulletin # 24-015. Please help. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616244September 24, 2024
VISIBILITY/WIPER
Windshield washer pump has failed due to washer nozzles being clogged. Washer pump replaced, but still will not work as the nozzles are clogged. Nozzles are on back order, so therefore unable to clean windshield while driving. No idea when the nozzles will be in stock as this item is on critical back-order.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615897September 23, 2024
VISIBILITY/WIPER
The contact owns a 2019 Acura RDX. The contact stated while driving 70 MPH during a rainstorm, the windshield wipers failed to operate as needed. There was no warning light illuminated. Despite the failure, the contact was able to continue driving at slower speeds. The contact had called two dealers (Columbia Acura and Jeff Wyler Acura of Fairfield (5555 Dixie Hwy, Fairfield, OH 45014) who both provided the contact with an estimate for a diagnostic test. The manufacturer was notified of the failure and informed the contact that the vehicle was out of warranty. The vehicle was not repaired. The failure mileage was approximately 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615754September 21, 2024
EXTERIOR LIGHTING
We purchased the vehicle used showing 102,445 Miles on 5/24/24 and did not drive it at night until a few days ago. At that time we noticed the low bean projector headlights were bearly visible. Upon further research we found that this is a common safety defect on virtually all RDX models from 2006 on using Halogen Projector lighting & relates to bad reflector design. Upon contacting Acura / Honda by phone, they said at first there was no recall & the defective reflector did not exist on my vehicle. Two thing amaze me. One he obviously lied and two, this defect is well know, broadly exists on not just Honda products but other manufacturers as well and the NHTSA has not addressed it. I ordered new light assemblies that I will install myself, but there are countless retrofit methods highlighted on You Tube for something that should have created a massive recall campaign by the NHTSA BTW ! If an owner has the lights relaced by a dealer, the cost runs about $2300 ! I have owned and maintained over 60 vehicles, foreign & domestic in my 80 years. The last time I had some this this aggregious was structural suspension corrosion on a 1970 Fiat that could have killed me. I was part of the campaign that lead to a buyback.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615565September 20, 2024
FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
The car hesitates to start and while driving jerks at around 20mph. This happened a few times in the last year. When taken to dealer, because they could not reproduce incident, said it can’t be diagnosed. I told them it jerks when accelerating at around 20mph and keeps doing it every time I have to stop at light and go again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615357September 19, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2020 Acura RDX. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The contact stated that occasionally the vehicle was difficult to start. There was no warning light illuminated. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 20,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615297September 18, 2024
EXTERIOR LIGHTING
In 2020 my RDX headlights seemed to be losing it's ability to illuminate the roadway. It continued to become worse until today, it has become so dim that it does not provide the illumination required to be street legal. No matter what I did, replacing the headlamp bulbs to polishing the oxidation from the lens, the illumination become better. I finally was told by a Acura dealership that the problem is with the silver reflective surface behind the bulb becoming oxidized and pealing off. The only way to solve the problem is to replace both headlamps. The cost is close to $1000. This failure in safety equipment less than 5 years after manufacture should be investigated.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614832September 16, 2024
EXTERIOR LIGHTING
These low beam headlights have been becoming dimmer and dimmer over the last couple of years. I have had it in for service and had bulbs replaced ... I requested LEDS but they said it could not be done. From online forums I understand there may be a delaminating problem inside the light unit as a result of heat from the bulb ... or perhaps damage to bulb housing for the same reason. I CANNOT drive this car safely at night any longer. BOTH headlight low beams are equally affected so it is not damage on my part. The only remedy is replacing the entire headlight unit on both sides which I have been quoted as around $2000K. I am not the only one with this issue. The following comment is from [XXX] Good afternoon, I'm new to the forum. I'm having issues with my 2014 Acura headlights. I've replaced the bulb 4 TIMES since December 2019. I took the car to the dealership and had them replaced, had the electrical and wiring checked to figure out why my lights are always super dim, actually dangerously dim. They found no issue. I know there was a recall on this issue, but my vehicle wasn't part of the recall." This from Consumer Affairs Oct 2022 online article titled: "Recalls to fix headlight issues go back at least a decade" "Consumer Affairs researchers have found instances of a number of Acura owners reporting their Acura RDX vehicles’ headlights were extremely dim, to the point where they cannot see the road and where drivers have even described the vehicles as “undrivable” at nighttime." I believe this chronic issue needs to be addressed and remedied by Acura. If you research further you will find other examples. Thank you. (Edit: It appears from the same article that Acura RLX had the same problem and a recall on it. "In 2014 Acura recalled approximately 9,700 model-year 2014-2015 RLX vehicles in the United States to replace both headlight assemblies.") INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614605September 14, 2024
EXTERIOR LIGHTING
My 2015 Acura RDX headlights are so dim that I can barely see the road ahead of me. Also, when using the low beams only, cars are flashing at me thinking I don't have my headlights on. I always use the "auto" setting on the headlight control pendant. Then I'm forced to drive with my brights on which causes other cars to flash their brights at me and may be presenting a safety issue for them to see with my brights glaring. I called the dealer and they quoted >$2000 to replace them. I understand there was a recall for faulty headlight reflective film for select vehicles made in 2014-2015 but for some reason my VIN does not qualify for the recall. I believe they were mistaken when they indicated they resolved the problem as my vehicle has the same problem the recall intended to resolve.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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