Acura MDX Complaints (2014)

172 consumer complaints on file.

#11612438September 3, 2024
ELECTRICAL SYSTEM, STEERING
Upon engine start noticed vibration buzz noise and steering wheel locked, very difficult to steer. Turned off the ignition and waited 20 min, steering wheel was back to normal. Upon driving in the road for approximately 5-10 min, the wheel locked up with notification alert of "Electrical Power Steering Failure" It was very difficult to maneuver the steering wheel and manage to pull into a parking lot. Turned the ignition off and waited again another 5min and Upon restart, wheel was back to normal. As we were on our way home, the same alert came with steering wheel locked and difficult to turn. We managed to get home with difficulty turning. Car was towed to Acura Plesanton and was reported no recalls for this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11611474August 28, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2014 Acura MDX. The contact stated while driving at an undisclosed speed, and while driving up an incline, the vehicle briefly hesitated and lost motive power before returning to normal functionality. The AWD and emission system warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 21V215000 (Fuel System, Gasoline), but the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608582August 14, 2024
FUEL/PROPULSION SYSTEM
The fuel pump impeller was improperly moulded, resulting in low density impellers. Over time, the low-density impeller can deform and interfere with the fuel pump body, rendering the fuel pump inoperative. If the fuel pump module is inoperative, the engine may not start or can stall while driving, increasing the risk of a crash or injury. difficulty starting, engine hesitation while driving, or an illuminated check engine light
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608250August 13, 2024
EXTERIOR LIGHTING
Recall (M49) Moisture may enter the tailgate lid lights, possibly causing a loss of the tailgate lid lights and the taillights. Acura dealership confirmed repair back in 2019. I am currently having the same issue with the loss of my taillight. I raised concern with Acura and they confirmed that they release me part number that they didn’t use for the initial repair, which leads me to believe this issue was never fixed. The dealership then told me that they would not be able to repair this issue unless I had an extended warranty. I am requesting a review as this is a major safety issue and a traffic citation concern on the same grounds that the M49 recall was initiated.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605291July 29, 2024
STRUCTURE:BODY
The white paint on the roof of my car peeled off in huge chunks between the sunroof and the windshield. Acura had extended the warranty on the paint to 8 years from the date in service and ours was fine at the deadline. However, now at 11 years in, the paint has completely failed. It appears that there are a large number of other Acura owners who are having issues with the paint on their white MDXs, and Acura is in some cases saying that their VIN numbers are not included. It is an obvious problem with the white paint since Acura issued the warranty extension, but the limit was arbitrary and it is ridiculous that a "luxury" SUV has peeling paint that will result in an expensive repair job.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11586699May 3, 2024
STEERING
The contact owns a 2014 Acura MDX. The contact stated that while driving at 15 MPH, the steering wheel jerked to the left. There were no warning lights illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was unknown. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585804April 29, 2024
STRUCTURE:BODY
My vehicle was part of a recall and Acura extended warranty protection for the paint between the windshield and sunroof. This was a manufacturer defect with the paint when the car was made. It did not happen to my car until October 2023 and Acura will not fix the paint due to end of the warranty extension that was issued by NHTSA. I was told to contact you from Acura corporate. They said the regulation to not cover any vehicles with this paint issue, was coming from NHTSA. The paint was applied incorrectly when the car was made and it’s causing a big circle of paint to randomly come off of the area of the car between the windshield and sunroof. I’m concerned the paint will continue to chip away and start coming off in large pieces. This is a manufacturer defect and should not be time limited.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11583646April 17, 2024
UNKNOWN OR OTHER
Paint. Delaminating at the sealer. Paint flakes randomly fall off car over the years. Acura verified this was a factory defect and the common area is occurred was the roof. This was covered for my car 03.2019 under an extended warranty but was only limited to the roof. I specifically asked to fix the whole paint job since this was a FACTORY defect and they stated they will only fix the area with the current damage. Well now time has passed and this has now happened on my left passenger door and Acura will not cover any part of fixing their factory defect. Terrible on Acura for selling a product they know has a FACTORY defect and they will not stand by their product.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11564824January 11, 2024
SERVICE BRAKES, UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
ABS VSA malfunction light comes up constantly and car rattles when brakes are used. It’s constantly turned on even with good road conditions. There are millions of customer complaints on the web about this issue and I believe this should be logged as a major issue which should be logged a recall and offered as a fix to customers who have these car models and issues. My daughter was driving the car and experienced issues on freeway when braking. The car slipped to the side when brakes were pushed and the whole car was shaking and unstable.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11551765October 25, 2023
UNKNOWN OR OTHER
Hi, My Reverse camera is not working. When I put the car in reverse, I can see the guidelines but no picture of the rear. Regards,
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11550679October 18, 2023
STEERING
The contact owns a 2014 Acura MDX. The contact stated that when starting the vehicle, she heard an abnormally loud noise and the steering column was inoperable. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 152,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530084July 3, 2023
VISIBILITY:SUN/MOON ROOF ASSEMBLY
The contact owns a 2014 Acura MDX. The contact stated while driving approximately 45 MPH, there was a loud popping sound was heard. The contact stopped and inspected the vehicle and discovered that the glass sunroof had shattered. The contact stated that there was no impact to the sunroof glass to cause the glass to shatter. The cause of the failure was not yet determined. The local dealer and manufacturer were not notified of the failure. The failure mileage was 104,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11489811October 18, 2022
POWER TRAIN
The contact owns a 2014 Acura MDX. The contact stated while driving 45 MPH, the vehicle was jerking upon acceleration and deceleration. An unknown warning light was illuminated. The vehicle was taken to the dealer where the transmission control module (TCM) software was updated, and the transmission fluid was flushed; however, the failure reoccurred while driving. The vehicle was taken to a local Pep Boys where it was diagnosed that the transmission control valve solenoid had failed and needed to be replaced. The vehicle was then taken to the dealer who provided the same diagnostic information. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 175,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488680October 10, 2022
POWER TRAIN, ENGINE
There is a known issue of Certain Acura MDX models having a "judder" (i.e. bouncing rev counter) at certain speeds. This causes the torque converter to not lockup and continue to find the right gear, per se. This is a known issue and Acura has a TSB (16-062) for this: https://www.tsbsearch.com/Acura/16-062 The issue is, even though, unaddressed in a timely manner and continual use of the vehicle may deteriorate the transmission, Acura doesn't fix this free of charge for vehicles not under warranty. Dealer quotes $800+ for a total 1.6 hours of work (based on the TSB bulletin). This is outrageous and monopolistic behavior in a free market. Moreover, typical mechanics doesn't have access to the special computers needed to perform the software update, required by this TSB. I am reaching out to request Acura (Car manufacturer) to cover this under recall and not charge the customer this ridiculous ~$400/hr labor rate just because I can't update the software from a local mechanic.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11482462September 1, 2022
STEERING, LANE DEPARTURE: WARNING, LANE DEPARTURE: ASSIST
On numerous occasions the Electric Power Steering, Lane Departure Warning, and Lane Keeping Assist problem lights illuminate on the dash and I lose all power steering. My car becomes extremely difficult to turn, particularly at lower speeds. This is a major safety hazard and warrants a recall. Had my wife been driving when this occurred she would not be able to turn the vehicle. This has happened on several occasions over the past 2 weeks. The car is being taken to the dealership tomorrow. Note: it appears that Acura and Honda have extended the warranty on several models for a similar issue, but not the 2014 Acura MDX.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11462485April 27, 2022
POWER TRAIN
Transmission surges when shifting between 1st gear to 2nd, feels like rear ended, the whole car jumps. Acura of America seems to not have a fix for this issue that a lots of 3rd generation ACURA MDX owners suffer from . Acura dealership only suggestion is transmission fluid flush, which is not a real fix for the transmission jump that can cause a serious accident while operating the vehicle in traffic. Acura Of America is aware of this issue but !!! No safety recall been addressed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11455346March 5, 2022
EXTERIOR LIGHTING
Back LEFT inner tail light assembly strip and RIGHT Outer LED strip tail light assembly damaged by water moisturizer getting inside of them.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436433October 12, 2021
EXTERIOR LIGHTING
The outside rear taillight was FULL of water. I discovered this when going to replace bulbs I thought were just burned out. In fact one of the bulbs was shattered I presume from the water reaching the hot light. The taillight is non functional and I will have to take it to be repaired/replaced. I should not have to pay for what is very clearly an manufacturer defect that compromises safe vehicle operations. Acura did a recall for the interior tail light for this same issue, but did not include the outer taillight. A simple google search shows this is not an isolated incident but rather a major problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421722June 21, 2021
SEAT BELTS
Went out with family recently and all of a sudden front passenger side seat belt buckle won't latch. I took it to the dealer (Pohanka Acura). They said seat belt buckle has to be replaced and it will cost approx. $1000. I called Acura and they said this is not a warranty issue. Car is only 7 years old and front passenger side is used only occasionally by an adult. I would like Acura to pay for the replacement of my seat belt buckle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11405970April 1, 2021
POWER TRAIN
I HAD THIS 2014 ACURA MDX FOR 4YR SINCE 2016 AS CPO AT LOCAL ACURA DEALER. SINCE 2YRS AGO, MY RPM DO NOT CLIMB STEADY AND IT IS JUMPING UP AND DOWN ,ESPECIALLY AT THE SPEED BETWEEN 40 TO 60. I THOUGHT IT IS JUST TRANSMISSION FLUID ISSUE. ONCE I REPLACED TRANSMISSION FLUID REPLACED, LEVEL OF FLUCTUATION BECAME LESS THAN PREVIOUS. BUT AFTER COUPLE MONTH LATER, IT IS STILL SAME. I AM WONDERING THIS ISSUE IS KNOWN FOR ANY ACURA MDX OWNER MANUFACTURED IN SAME PERIOD. I THINK THIS COULD BE SOFTWARE ISSUE RATHER THAN MECHANICAL ISSUE AND SHOULD BE RECALLED TO BE REPAIRED OR UPDATED. PLEASE LET ME KNOW IF YOU HAVE ANY CLAIM SAME AS WHAT I AM EXPERIENCING. THANKS FOR YOUR TIME AND SINCERE SUPPORT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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