Acura MDX Complaints (2017)

268 consumer complaints on file.

#11459554April 4, 2022
POWER TRAIN, VEHICLE SPEED CONTROL
I was driving on the highway at normal highway speeds of 70MPH when the car lost the ability to accelerate, and I was forced to make an emergency stop on the side of the interstate. With the heavy traffic on the interstate, this scenario could have been catastrophic as there is currently construction and no place to pull over for emergencies. The vehicle was towed to Hubler Acura in Greenwood IN where they performed a diagnostic test and no known issues were found on their diagnostic computer. However, the issue is not happening on a computer at the dealer, the issue occurred on the interstate while traveling 70mph. I have read several message boards where the users have posted similar experiences about losing power when accelerating in their 2017 MDX. The dealerships seem to offer a transmission fluid change or a computer reset as a solution. I have previously had the same acceleration issue and had these two items already completed within the past 90 days and neither issue resolved the problem, which further led to the most recent interstate incident. From my online research, Honda is either unwilling or unable to diagnose this common transmission problem and they need to be held accountable for their inaction. This issue needs to be addressed before it creates a scenario with fatalities.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458005March 23, 2022
POWER TRAIN
On March 20, 2022, I was on the freeway going 65 miles per hour in the fast lane and my transmission warning light came on and the car went in to Neutral and lost all power on the gas pedal and the car would not move. I could not put it in Park or it would roll backwards so I put on my hazard lights and kept my foot on the brake. I was almost rear ended several times as it was 9:30pm and no lights on the freeway in the area I was at and no place to get out and find a safe spot as my car would have rolled backwards as it would not come out of Neutral and at that spot in the freeway there is only cement walls. I was able to get the Calif. Highway Patrol to get me a tow company that could tow my car after I called 911. AAA which I have said it would be 90 minutes. I would have been killed before that. The tow truck driver had to tow my car to the Hopkins Acura dealership in Fairfield, CA where I had just had it serviced the Thursday and Friday before on March 17 and 18 for the car's 100,000 maintenance work. The Hopkins Acura said they test drove it after the maintenance work which cost me $3500.00 but my speedometer showed they only put 1.5 miles on my car so they did not test drive it far. The dealership said they do not touch the transmission during the big maintenance but this car was driving fine and for this transmission to just stop and freeze is so dangerous. The dealership says they will fix the transmission as they spoke to two different companies they work with but they want me to pay $600.00 of the repair which I do not think is fair.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11453855February 24, 2022
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
This morning I read that you were investigating the automatic braking for certain Honda models. I have had this same thing happen with my 2017 Acura MDX several times over the past few years. I would be driving (not following another car), and my car would suddenly brake and flash "Brake" on the screen, without my doing anything. Both times, I attributed the issue to driving into a bright sun, but I am not sure. It did not cause an accident and it was not a big deal, but the last time (about 3 months ago) I remember braking and being nervous about someone else read ending me...when I tried to accelerate I was unable to do so.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11452398February 17, 2022
EXTERIOR LIGHTING
The rear tail lights stopped working completely due to manufacturing defect of rear tail lights causing electric short circuit by moisture . Defective tail lights Safety recall was performed in August 2021 by Dennisville Acura. The rear tail lights stopped working again due to same issue.Took to the dealer Davis Acura on 17 Feb 2022 to perform the safety recall again and dealer refused to perform the repair to fix the safety recall issue. I want to file a complaint against Honda of NA and Davis Acura of Langhorne for refusing to perform safety recall on a vehicle with safety recall issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446723January 8, 2022
POWER TRAIN, ENGINE, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
On multiple occasions (6 times within a week) the powertrain loses power. While traveling 60 mph in 4 lane Interstate traffic engine loses all power and accelerator ceases to respond. Passengers were at risk due to no power. Acura Dealer has not been able reproduce. Some dealers have affirmed that they've had customers with the issue but can't reproduce. The issue seems to occur more frequently after cruise control has been dis-engaged. I have spoken with another a 2018 Acura owner directly and they have experienced the same issue. It does seem the engine/powertrain resolves when the transmission is switched from "Normal" to "Sport" mode. The amount of time with loss of power seems to span about 5-10 seconds.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446724January 8, 2022
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, SERVICE BRAKES
Cruise control set to 37 mph, vehicle accelerates to almost 50 mph on downhill without braking.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441242November 22, 2021
POWER TRAIN
Vehicle has ongoing rough transmission shifting issues. It jerks between gears when accelerating at stop signs or stop lights. I have also received a letter from attorney alleging ongoing transmission issues with this model - 2017 MDX. Car has only 23k miles. I used your website to search for possible recalls and did not see any. However, I wanted to share my experience to hopefully help others or perhaps hope of others reporting same mechanical issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441224November 21, 2021
SERVICE BRAKES
The vehicle put emission system and electronic parking brake warning lights on panel, allowed vehicle to be placed in drive "D", then suddenly switched to a flashing "P," stalled in parking lot, and would not allow the vehicle to be changed to any other gear.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440998November 19, 2021
POWER TRAIN, VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Driving East on Interstate 20/59 10 miles East of Meridian, MS November 17, 2021 around 2:00 PM. A lot of trucks on the road. Had speed control set at 69 MPH. Came up behind a semi doing about 65, pulled over to the left lane to go around him. When I got about half way all of a sudden all hell breaks loose. Vehicle goes in into emergency stop with lights flashing all over the dash. Vehicle brakes to around 30 MPH within a couple of hundred feet with semi's and cars beside and behind me. Finally got the vehicle over to the side of the rode without and accident. (A miracle inself). Code DTC P0716. After about an hour of shutdown, started engine and all messages were gone. Took it to the Acura dealer and they, evidently, updated the TCM software. I had not been notified that it needed and update which is negligence on Acura. This incidence could have been a catastrophe with possible deaths. Now my wife is really afraid to drive this vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436862October 14, 2021
ENGINE, ELECTRICAL SYSTEM, SERVICE BRAKES
While driving suddenly all error warnings came up. It included Check Engine Light, Error messages included: Electronic Braking System error, Emission System error. The light indicative of parking P! kept blinking also the (P) came up on the dashboard. Interestingly after some time this all cleared on its own. Then came back again only this time it stayed on. I don't know if this has compromised the safety features of the vehicle including emergency braking (crash avoidance/vehicle proximity)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436036October 8, 2021
POWER TRAIN
The contact owns a 2017 Acura MDX. The contact stated while driving 40 MPH, several unknown warning lights illuminated, and the vehicle started to jerk back and forth. The vehicle inadvertently shifted to neutral causing the loss of motive power. The contact exited the vehicle and pushed the vehicle to the side of the road. The contact had the vehicle towed to the local dealer to be diagnosed. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11430058August 22, 2021
POWER TRAIN
Transmission goes into neutral on its own. Loses power. Delay in acceleration. Jerky gear shifting.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428476August 10, 2021
ELECTRICAL SYSTEM:ADAS
At different times, either with my wife or I driving the vehicle, we will receive error messages on the dash indicating that various systems are inoperative. These involve the lane keeping assist system and the braking system. I also believe that the cruise control does not function when these messages appear.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424352July 12, 2021
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
2017 Acura MDX purchased May 2020. Incidences has happened 5 times. Twice this month in July 2021 the brakes engaged! Anxiety and fear of being hit by cars behind. 1st incident:location back road When the brakes engaged the vehicle in front had taken a right turn. The vehicle was cleared from mine so it came as a scare as it stopped in the middle of the road with others behind me honking….. The brakes released and i proceeded driving. 2nd:location back road Again In front a vehicle turned right and the brakes engaged. I hit the gas gently i dont know if that helped to disengage the brakes or not. 3rd: location highway Brakes engaged and immediately released. I was in passing lane and a truck in middle lane ….. this made no sense. 4th: location at intersection Truck turned left across and in front of me, brakes engaged and stopped my car, only to find out a low trailer was being towed. Brakes did help prevent an accident. KUDOS earned here!!!! 5th: location back road speed less than 40mph Vehicle in front of me turning right Again my brakes engaged! Again I used the gas hoping the brakes would disengage. I dont know if it helped or not. Now I ONLY use the cruise control on highways.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421625June 21, 2021
ENGINE, POWER TRAIN
We were driving on the highway yesterday at 75 mph when suddenly our tachometer jumped a couple of times and then the car lost all power and switched into neutral. It's the same transmission problem others are reporting and dangerous.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11408329April 16, 2021
POWER TRAIN
THE TRANSMISSION WILL JERK WHEN DRIVING UPON ACCELERATION AND HAS A CONTINUOUS SHIFTING SOUND AND FEELING AS THOUGH THE CAR IS IN NEUTRAL OR THE DRIVE MODE IS BEING CHANGED (LIKE THAT WHEN YOU SHIFT GEARS ON A BIKE). I AM UNABLE TO USE ALL DRIVE MODES AS THE ISSUE OCCURS IN EVERY MODE--BUT EVEN MORE IN THE SPORT MODES. WHEN THE PROBLEM OCCURS, I HAVE TO TURN OFF THE CAR AND TURN IT BACK ON AND THAT WILL USUALLY FIX THE PROBLEM--BUT IF I CHANGE IT TO ANOTHER DRIVE MODE OR HAVE IT IN THE SPORT MODES IT OCCURS RANDOMLY. IF I'M ON THE FREEWAY DURING COMMUTE TIMES, I DON'T PULL OVER TO DO SO. THE ISSUE FIRST STARTED AT 15K MILES WHILE DRIVING ON THE FREEWAY. I WAS UTILIZING ONE OF THE SPORT MODES. IN THE PAST--THE RIDE WAS SMOOTHER, NOW IT'S A HIT OR MISS. IT WAS REPORTED TO THE DEALERSHIP DURING A SERVICE. THIS ISSUE HAS BEEN REPORTED A TOTAL OF 6 TIMES TO THE DEALERSHIP. THEY HAVE KEPT THE CAR OVERNIGHT, REPLACE THE SHIFT MECHANISM, UPDATED SYSTEM SETTINGS, AND THE GAS PUMP. DURING MY LAST VISIT, THE SERVICE MANAGER STATED THAT NO ISSUE WAS FOUND. THE ISSUE STILL PERSISTS. FROM MY RESEARCH, IT IS A COMMON ISSUE AND SHOULD NOT BE. IT STARTED BACK IN 2018 AND AS LATE AS 4/14/2021.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11408246April 15, 2021
POWER TRAIN, PARKING BRAKE, ENGINE
TL* THE CONTACT OWNS A 2017 ACURA MDX. THE CONTACT STATED THAT WHILE DRIVING AT 45 MPH, THE VEHICLE STALLED AS THE EMISSION AND PARKING BRAKE WARNING LIGHTS ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT STATED THAT AFTER EXPERIENCING THE FAILURE, THE VEHICLE RESUMED NORMAL OPERATION AS THE WARNING REMAINED ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT THEN TOOK THE VEHICLE TO LINDSAY ACURA (5880 SCARBOROUGH BLVD, COLUMBUS, OH 43232) WHERE THEY WERE UNABLE TO DUPLICATE OR DIAGNOSE THE FAILURE. THE MECHANIC CLEARED THE WARNING LIGHTS OFF THE INSTRUMENT PANEL. THE CONTACT STATED THAT THE FAILURE PERSISTED SOON AFTER THE RETURN OF THE VEHICLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11406968April 7, 2021
POWER TRAIN
TRANSMISSION WILL JERK HEAVILY WHEN DRIVING AND HAS A CONTINUOUS SHIFTING SOUND LIKE IT STAYS NEUTRAL. WILL JUDDER WHEN THE VEHICLE STOPS AND ON ACCELERATION. THE CAR NEEDS TO BE TURNED OFF AND BACK ON TO RESET. I CAN'T USE ALL DRIVE SETTINGS AS IT HAPPENS MORE FREQUENTLY IN THE SPORT MODES. THE ISSUE FIRST STARTED HAPPENING AT 15K MILES. I HAVE REPORTED IT TO RHE DEALERSHIP SIX TIMES, THE LAST TIME WAS A WEEK AGO. THE DEALERSHIP HAS KEPT THE CAR OVERNIGHT, REPLACED THE SHIFT MECHANISMS, UPDATED SYSTEM SETTINGS, AND THE GAS PUMPS. THE PROBLEM STILL PERSISTS. I ATTEMPTED TO UPLOAD SERVICE RECORDS, MULTIPLE DOCUMENTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11406064April 2, 2021
SERVICE BRAKES, ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
WHILE DRIVING ON NORMAL ROAD WITH NO OTHER CARS AROUND, THE EMERGENCY BRAKING SYSTEM/FORWARD COLLISION ACTIVATED AND IMMEDIATELY STOPPED MY CAR WITH NO DANGER PRESENT. THIS RESULTED IN THE CAR BEHIND ME SWERVE TO AVOID HITTING ME IN THE REAR. NO WARNING LIGHTS WERE ON THE DASH OR NO AUDIBLE WARNING EITHER. THIS SEEMS TO BE A MALFUNCTION IN THE SYSTEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11404652March 24, 2021
POWER TRAIN, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2017 ACURA MDX. THE CONTACT STATED WHILE DRIVING 30 MPH, SEVERAL UNKNOWN WARNING LIGHTS ILLUMINATED AND THE VEHICLE STARTED TO SHUDDER. THE CONTACT ALSO STATED THAT THE GEAR SHIFTER WAS UNABLE TO SHIFT INTO PARK. THE VEHICLE WAS TAKEN TO JOHN EAGLE ACURA (16015 KATY FWY, HOUSTON, TX 77094) WHERE IT WAS DIAGNOSED WITH THE IGNITION COIL CIRCUIT CABLE NEEDING TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER HAD NOT BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 36,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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