Volvo XC90 Complaints (2016)

197 consumer complaints on file.

#11405622March 30, 2021
SEAT BELTS
WHILE DRIVING THE REAR DRIVER SIDE PASSENGER SEATBELT WILL UNBUCKLE WITHOUT ANYONE TOUCHING IT. THIS HAS HAPPENED ON SEVERAL OCCASIONS. THE MOST RECENT OCCASION WAS 3/24/21. USUALLY OCCURS ON LONGER CAR RIDES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11398852March 3, 2021
ENGINE
THE CAR WAS DRIVING ABOUT 35 MPH WHEN THIS HAPPEN. ENGINE STARTED TO HAVE MULTIPLE MISS FIRE. TOOK IT TO A PROFESSIONAL SHOP AND CYLINDER 1, 2 AND 3 HAVE A WET SPARK PLUG. THEY DID MORE TESTING AND FOUND THAT THE CYLINDER OIL RING HAS FAILED. CAR ONLY HAS 81K MILES AND NEEDS A NEW ENGINE OR ENGINE REBUILD THIS IS BELOVED TO BE TO THE TYPE OF THE OIL RING THEY USED ON THIS CARS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11397355February 22, 2021
UNKNOWN OR OTHER
INSIDE AND OUTSIDE HANDLE CEASE TO WORK EFFECTIVELY RESULTING IN DOOR NOT OPENING. HAS HAPPENED A HANDFUL OF TIMES WITH REPAIR REQUIRED. OCCUPANTS ARE NOT ABLE TO EXIT THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11387620January 11, 2021
STRUCTURE:BODY, ELECTRICAL SYSTEM
REAR LEFT DOOR SPONTANEOUSLY UNLATCHED AND OPENED WHILE DRIVING WITH 6-YEAR-OLD DAUGHTER IN ADJACENT SEAT. DOOR WILL SUBSEQUENTLY NOT LATCH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11372898November 3, 2020
ENGINE
RAN A ERRAND, CAME HOME. WENT TO MY CAR & A BLUEISH LIQUID WAS COMING OUT. TOOK TO A SHOP & THEN TO THE VOLVO DEALERSHIP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11343959August 7, 2020
ELECTRICAL SYSTEM
THE LCD INSTRUMENT PANEL RANDOMLY GOES BLANK. THIS HAPPENS WHILE DRIVING AT VARIOUS SPEEDS. SO, NO SPEEDOMETER, TURN SIGNALS, GAS GAUGE ETC. CAN BE SEEN. VOLVO CLAIMS A SOFTWARE UPDATE SHOULD FIX THE ISSUE BUT IT HAS NOT. IT HAS BEEN ONGOING FOR ALMOST ONE YEAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11327107June 3, 2020
UNKNOWN OR OTHER
COOLANT LEAK. AND HOSE GOT BURNED BY ENGINE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11318396March 17, 2020
ENGINE
THE PULLEY ON THE ALTERNATOR FAILED SO THE SERPENTINE BELT FELL LOSE AND ENDED UP BEHIND THE ENGINE WHERE THE TIMING BELT IS LOCATED. THIS CAUSED THE ENGINE TO LOSE TIMING AND DAMAGED ALL THE VALVES, CYLINDERS, AND ENGINE BLOCK. NOW THE VOLVO DEALER IS TELLING ME THE ENGINE CAN'T BE REPAIRED AND WILL NEED TO BE REPLACED WITH A NEW ONE THAT WILL COST $16,000.00. THIS HAPPENED WHILE THE VEHICLE WAS BEING DRIVEN ON THE FREEWAY AND ARTERIAL STREETS. THE DAMAGE TO THE ENGINE WAS CAUSED BY THE FAILURE OF THE ALTERNATOR PULLEY. THIS SHOULD BE A RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317970March 14, 2020
SERVICE BRAKES, STEERING
THE CONTROLS ON STEERING INTERMITTENTLY DISABLED. I TAKE IT TO THE DEALER THEY UPDATED THE SOFTWARE AND IT WAS FIXED FOR WHILE, BUT IT REAPPEARED AGAIN! MANY VOLVO OWNERS HAS THE SIMILAR ISSUES MOST OF THEM ENDED UP REPLACING THE CONTROL MODULE PART ON THE STEERING WHEEL. THIS IS A DANGEROUS SYMPTOM SINCE MOST DRIVERS LIKE ME RELY HEAVILY ON THESE CONTROLS TO SELECT VEHICLE SYSTEM OPTIONS AND CRUISE CONTROL. ALSO DEALER ASKING ME TO CHANGE THE BREAK COMPONENTS VERY FREQUENTLY SOMETIMES JUST 20000 MILES. I AM ENDED PAYING HEFTY PRICE OF THESE PARTS TO KEEP THE BREAKS SAFE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317984March 14, 2020
ENGINE
THE START-STOP FUNCTION MALFUNCTIONED ON MY VEHICLE AT A BUSY STOP LIGHT/INTERSECTION. MY WIFE AND I FELT WE NEEDED TO PUSH THE CAR TO SIDE TO KEEP FROM GETTING HIT, DESPITE FLASHERS ON. WE HAD IT TOWED TO A VOLVO DEALER WHO WAS VERY HELPFUL. THEY HAD CAR FIXED NEXT DAY. SAID THE COMPUTERS OR SENSORS NOT COMMUNICATING. I ASKED VOLVO IF THEY WERE FIXING ALL CARS. THEY SAID MOLY SAID MY CAR WAS NOW OKAY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11311887February 27, 2020
ELECTRICAL SYSTEM
THE CAR TURNED OFF COMPLETELY IN THE MIDDLE OF THE ROAD; THE SPEED SLOWED DOWN (THE CAR WAS OFF) AND HAD TO PULL TO THE SIDE OF THE ROAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11309868February 18, 2020
ELECTRONIC STABILITY CONTROL (ESC), UNKNOWN OR OTHER
VEHICLE SOFTWARE UPDATE REMOVED SAFETY ITEMS. I.E., WHEN VEHICLE IS IN MOTION AND IS IN PILOT ASSIST MODE LANE AVOIDANCE AUDIO WARNING SOUND AND STEERING WHEEL PULL BACK, CRASH AVOIDANCE AUDIO WARNING SOUND (WHEN NOT IN CRUISE CONTROL). PILOT ASSIST NO LONGER WORKS AT ALL. VOLVO STATES SOFTWARE UPDATES REMOVED THESE ITEMS. ISSUE IS= I WAS NOT INFORMED OF THE REMOVAL OF THESE ITEMS. I BOUGHT THE CAR BECAUSE IT WAS EQUIPPED WITH THOSE ITEMS. VOLVO REMOVED THEM WITHOUT MY PERMISSION OR EVEN NOTIFYING ME THE UPDATE WOULD DEGRADE MY VEHICLE. VOLVO STATES THEY ARE UNWILLING TO REMOVE THE SOFTWARE OR EVEN MODIFY IT FOR INDIVIDUAL CUSTOMERS. THESE ARE SAFETY ISSUES. VOLVO COMPLAINT REFERENCE NUMBER IS AVAILABLE IF NEEDED. VEHICLE MILEAGE 38026. BOUGHT NEW IN 2016 SEPTEMBER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11302280January 27, 2020
ELECTRICAL SYSTEM, POWER TRAIN
TL* THE CONTACT OWNS A 2016 VOLVO XC90. THE CONTACT STATED THAT WHILE ATTEMPTING TO PARK THE VEHICLE IN PARK ASSIST MODE, THE VEHICLE ACCELERATED IN REVERSE INDEPENDENTLY AND BACKED INTO A TREE WITHOUT WARNING. THE CONTACT DID NOT SUSTAIN INJURIES AND A POLICE REPORT WAS NOT FILED. THE CONTACT'S HUSBAND DROVE THE VEHICLE TO SMOTHERS EUROPEAN VOLVO CARS 2881 CORBY AVE, SANTA ROSA, CA 95407 TO BE INSPECTED. THE DEALER WAS UNABLE TO DIAGNOSE THE VEHICLE. A CORPORATE REPRESENTATIVE WAS THEN SENT TO THE DEALER AND DETERMINED THAT NO SAFETY ERROR HAD OCCURRED ON THE VEHICLE. THEY DETERMINED THE CAUSE OF THE ACCIDENT TO BE HUMAN ERROR. THE MANUFACTURER HAD BEEN NOTIFIED AND OFFERED NO ASSISTANCE WITH THE FAILURE. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 45,000. BF *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11302216January 27, 2020
UNKNOWN OR OTHER
HAVE HAD TWO DOOR LATCH MECHANISMS FAIL AT 60K MILES WHICH MAKE THE DOOR INOPERABLE AND COULD POTENTIALLY TRAP OCCUPANTS IN THE VEHICLE. THIS HAS HAPPENED WITH THE DOORS CLOSED IN BOTH CASES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11300287January 19, 2020
UNKNOWN OR OTHER
THE REAR PASSENGER DOOR BECAME UNLATCHED AND OPENED WHILE DRIVING ON THE HIGHWAY. THE DOOR WOULD NOT RE-. EVENTUALLY, WE WERE ABLE TO LOCK IT IN PLACE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297294January 6, 2020
STRUCTURE:BODY, ELECTRICAL SYSTEM
VEHICLE EXPERIENCING SUN ROOF LEAKAGES DURING RAIN OR SNOW. THIS MAKES DRIVING DANGEROUS WHEN IT IS RAINING OR SNOWING. DEFECTS DUE TO POOR SUNROOF DESIGN AND COMPONENTS CAUSING WATER TO ENTER VEHICLE WHEN RAINING OR SNOWING. DISCUSSIONS PANELS ON LINE IDENTIFIES OTHER OWNERS EXPERIENCING THIS PROBLEM WITH NO CONCRETE SOLUTIONS AS MOST ARE TRIALS AND ERRORS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11256439September 18, 2019
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
TL* THE CONTACT OWNS A 2016 VOLVO XC90. WHILE DRIVING 45 MPH, THE VEHICLE DECELERATED TO 5 MPH AND ACCELERATED AGAIN WITHOUT WARNING. THE CONTACT STATED THAT THE VEHICLE WAS EQUIPPED WITH AN AUTONOMOUS BRAKING SYSTEM. THE VEHICLE WAS TOWED TO MIDWESTERN AUTO GROUP (614-889-2571, LOCATED AT 6335 PERIMETER LOOP RD, DUBLIN, OH 43017) WHERE THE SOFTWARE WAS UPDATED. THE FAILURE RECURRED AT 75 MPH WITHOUT WARNING. THE CONTACT CALLED BYERS VOLVO AT 614-864-0780 (LOCATED AT 301 N. HAMILTON ROAD, COLUMBUS, OH 43213) AND SCHEDULED AN APPOINTMENT FOR A SOFTWARE UPDATE. THE MANUFACTURER WAS NOTIFIED AND REFERRED THE CONTACT TO THE DEALER. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 220. THE VIN WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11253557September 6, 2019
ELECTRICAL SYSTEM, ENGINE
STOP/START BATTERY FAILED. LEAKED ACID. CAUSED EXCESSIVE AND INTENSE FOUL FUMES INTO PASSENGER COMPARTMENT. MADE THE CAR INTOLERABLE TO BE IN WITHOUT OPENING WINDOWS AND MOON ROOF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11252632August 31, 2019
ENGINE
FOLLOWING RECALL SERVICE BY DEALERSHIP AGAINST NHTSA RECALL 19V308 THE VEHICLE CAUGHT FIRE. THE VEHICLE WAS PICKED UP FROM THE DEALERSHIP AND DRIVEN DIRECTLY HOME, ~16 MILES. AT MILE ~2 BURNING RUBBER WAS SMELLED WHILE DRIVING ON THE HIGHWAY. AT MILE ~10 SOME SMOKE WAS SEEN WHEN STOPPED AT A TRAFFIC LIGHT. AT MILE~16 THE ENGINE DIED AS THE VEHICLE WAS BEING PULLED INTO THE DRIVEWAY. SMOKE STARTED POURING OUR FROM UNDER THE HOOD AND FIRE WAS SHORTLY THEREAFTER VISIBLE. THE ENTIRE FRONT END BURNED. I HAVE PLENTY MORE PICTURES OF THE BURNING AND BURNED CAR.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11252122August 28, 2019
ENGINE
VERY LOUD SQUEALING NOISE STARTED FROM ENGINE BAY WHILE STOPPED AT A LIGHT ACCOMPANIED BY A YELLOW CHECK ENGINE LIGHT. NOISE WOULD DISAPPEAR UNDER ACCELERATION BUT RETURN AGAIN OFF THROTTLE. DEALER DIAGNOSED AS A FAILED 'BREATHER CHAMBER' WITH THE FOLLOWING COMMENT: 'IF NOT REPAIRED, FAULTY BREATHER CHAMBERS CAN LEAK OIL ON OTHER MAJOR ENGINE COMPONENTS, INCLUDING THE EXHAUST MANIFOLD WHICH COULD LEAD TO A NUMBER OF SAFETY ISSUES INCLUDING FIRE.' THE VEHICLE CURRENTLY HAS 52,000 MILES. I'M TOLD THIS IS A REGULARLY OCCURRING VOLVO ISSUE BY MECHANIC FRIENDS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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