Volvo XC90 Complaints (2004)

462 consumer complaints on file.

#10551687November 10, 2013
STRUCTURE:BODY:DOOR
ON JUNE 2013, MY INTERIOR DOOR HANDLES BOTH FRONT AND BACK ALL BEGAN TO BREAK. ALL INTERIOR DOOR HANDLES BOTH FRONT AND BACK BEGAN TO BRAKE AROUND A 2 1/2 MONTH PERIOD, AT DIFFERENT TIMES WHILE I WAS EXITING MY CAR. THIS IS RIDICULOUS. ALL HANDLES BREAKING AROUND THE SAME TIME. I HAVE TO NOW LOWER MY WINDOW AND REACH THREW THE OUTSIDE TO OPEN THE DOOR. THIS PROBLEM NEEDS TO BE ADDRESSED AND RECALLED. WHAT I HAVE READ ONLINE, I AM NOT THE ONLY ONE WITH THIS PROBLEM. THERE ARE A NUMEROUS AMOUNT OF VEHICLES WITH THE SAME ISSUE. THIS CAN BE A HUGE SAFETY ISSUE. WHAT IS THE WINDOWS FAIL TO WORK NEXT. HOW WOULD I GET OUT OF MY VEHICLE IF THERE'S A ACCIDENT, AND I AM TRAPPED INSIDE. DOES VOLVO NOT CARE FOR THERE MISTAKES. PLEASE ADDRESS THIS ISSUE AND RECALL IT ASAP TO FIX THE PROBLEM. THIS VEHICLE IS MAKING ME SCARED TO DRIVE IT. THANK YOU VERY MUCH, AND I PRAY YOU FIX THIS ISSUE SOON, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10551200November 6, 2013
EXTERIOR LIGHTING
BOTH HEADLIGHTS WENT OUT AT THE SAME TIME. I WAS ON INTERSTATE 77 BOTH LIGHTS WENT OUT DIDN'T KNOW IT UNTIL I WAS BEHIND A CAR THE ONLY LIGHTS WERE ON WERE MY FOG LIGHTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10550048October 29, 2013
SERVICE BRAKES
HIT ANOTHER CAR FROM BEHIND BEFORE A RED TRAFFIC LIGHT. TRIED THE BEST TO STOP MY 2004 XC90, BUT SEEMED I LOST THE BRAKE (FULLY OR PARTIALLY) AND WAS NOT ABLE TO STOP IT TO AVOID THE COLLISION. ALTHOUGH I DID ALL MY BEST TO BRAKE IT, DID NOT FEEL ABS AT ALL. I WAS NOT DRIVING FAST, 10 - 30 MPH, MAYBE. THE WEATHER WAS PRETTY NICE, SUNNY AND DRY. NORTHERN NJ. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10546252September 30, 2013
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2004 VOLVO XC90. THE CONTACT STATED THAT WHILE DRIVING 45 MPH, HE SMELLED FUEL INSIDE THE VEHICLE. THE CONTACT PULLED THE VEHICLE OVER AND NOTICED THAT HE HAD A LEAK. THE VEHICLE WAS TAKEN TO THE DEALER BUT THE CAUSE OF FAILURE WAS UNKNOWN. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 188,215.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10545033September 23, 2013
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2004 VOLVO XC90. THE CONTACT STATED THAT UPON INSPECTION, FUMES COMING FROM THE FUEL PUMP ENTERED THE VEHICLE WHEN PARKED. THE VEHICLE WAS TAKEN TO A DEALER AND THE MECHANIC STATED THAT THE FUEL PUMP HAD TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10542084September 5, 2013
ENGINE, ELECTRICAL SYSTEM, VISIBILITY/WIPER
WHILE DRIVING AT HIGHWAY SPEEDS, THE VEHICLE EXPERIENCED A COMPLETE SYSTEMS FAILURE OF ENGINE, LIGHTING, WIPERS, INTERIOR LIGHTING (DASH), BRAKE FAILURE MESSAGE AND SRS AIRBAG SERVICE WARNINGS. THIS HAS BEGUN TO HAPPEN REPEATEDLY. THIS PROBLEM APPEARS TO BE THE SAME THAT MANY OTHER XC90 OWNERS HAVE BEEN EXPERIENCING. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10538331September 2, 2013
ELECTRICAL SYSTEM, POWER TRAIN
WHILE DRIVING 70 MPH ON I-5 WE HEARD A LOUD THUMP IN THE ENGINE COMPARTMENT AND WE SUDDENLY WENT TO ABOUT 25 MPH ALL OF OUR ELECTRONIC SYSTEMS SHUT DOWN, THERE WAS AN EXTREMELY LOUD GRINDING SOUND FOR APPROX. 2-3 SECONDS. NOW I THINK MY TRANSMISSION IS DAMAGED AND THE ELECTRONICS SYSTEM SHUTS DOWN PRETTY FREQUENTLY. I AM TOTALLY DISAPPOINTED TO READ THAT THIS HAS HAPPENED TO NUMEROUS OTHER FAMILIES. THANK GOD NO ONE HAS DIED FROM THIS.....THIS IS VERY IRRESPONSIBLE AND NEGLIGENT FROM A REPUTABLE AUTO COMPANY. IS IT GOING TO TAKE SOMEONE OR FAMILY TO GET SERIOUSLY INJURED OR DIE BEFORE THEY ACKNOWLEDGE THIS VERY SERIOUS ISSUE. ITS TIME FOR SOMEONE TO BE ACCOUNTABLE FOR THIS. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10538395September 2, 2013
FUEL SYSTEM, GASOLINE
FOR ABOUT 2 MONTHS NOW I HAVE BEEN SMELLING LOUD ODORS OF GAS/FUEL INSIDE THE CAR COMING FROM THE LEFT SIDE OF MY 2004 VOLVO XC90. THE SMELL IS BECOMING UNBEARABLE CAUSING HEADACHES. I HAD MY HUSBAND LOOK UNDER MY CAR TO SEE IF THERE WAS AN OBVIOUS LEAK. HE NOTICED THAT THE SIDE OF THE FUEL TANK WAS WET, HE WIPED THE TANK OFF MAKING IT DRY DROVE THE CAR AROUND A COUPLE BLOCKS PARKED IT & CHECKED UNDER THE CAR AGAIN, THE TANK WAS WET ON THE SIDE OF THE FUEL TANK AGAIN WITH FUEL LEAKING FROM SOMEWHERE. AGAIN NO OBVIOUS SPOT OR LOCATION OF THE LEAK WAS SEEN & ITS NOT A BAD LEAK WHEREAS YOU CAN SEE IT DRIPPING, BUT IT IS LEAKING FROM SOMEWHERE. MY CAR IS ALSO EXPERIENCING A SLOW SLUGGISH START IN MY OPINION DUE TO THE FUEL ISSUE. I'VE DONE SOME RESEARCH & FOUND OUT THIS IS A COMMON PROBLEM WITH CERTAIN VOLVO'S (01-05 S80, 01-04 V70/S60/XC70, 03-05 XC90) WHEN EXPOSED TO CERTAIN ENVIRONMENTAL CONDITION FOR EXAMPLE HOT CLIMATES & TEMPERATURES. WHEN VOLVO VEHICLES ARE EXPOSED TO THESE CONDITIONS IN COMBINATION WITH FUEL QUALITY THERE'S A HIGHER/GREATER CHANCE THAT THE FUEL PUMP CAN DEVELOP/BECOME CRACKED, DAMAGED, OR PINCHED IN THE FUEL PUMP FLANGE OF WHICH CAUSES AN AIR LEAK IN THE FUEL VAPOR SYSTEM. ALSO 2004 XC90 MODELS HAS THE MOST OVERALL COMPLAINTS. I NEED MORE INFO ON HOW & WHERE VOLVO CAN FIX THIS ISSUE BECAUSE AGAIN UPON RESEARCHING THIS VOLVO HAS DONE A MAJOR RECALL FOR A FAULTY FUEL PUMP OF WHICH INCLUDES MY CAR BASED OFF INFO I HAVE FOUND. HOPEFULLY I WILL BE CONTACTED IMMEDIATELY BECAUSE FROM WHAT I UNDERSTAND THIS ISSUE WILL ONLY BECOME WORSE & IN SOME CASES UPON STARTING THE IGNITION CAN STRIKE OR CAUSE A FIRE. THANKS. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10535536August 15, 2013
FUEL SYSTEM, GASOLINE
BACK IN SEPTEMBER OF 2012 MY CAR STARTED STALLING OFF AND ON. IT CAN HAPPEN SEVERAL TIMES A DAY OR ONCE A WEEK OR ONCE A MONTH. I HAVE PUT THOUSANDS OF DOLLARS INTO TRYING TO REMEDY THE PROBLEM WITH NO SUCCESS. I FINALLY TOOK MY CAR TO THE VOLVO DEALERSHIP WHERE I PURCHASED MY CAR IN 2003. THEY INFORMED ME THAT THE PROBLEM IS RELATED TO A DEFECTIVE FUEL PUMP THAT VOLVO WAS REQUIRED BY THE NHTSA TO NOTIFY OWNERS OF MY SAME VEHICLE, (AS WELL AS MANY OTHER MODEL VOLVOS), THAT THE WARRANTY WAS EXTENDED TO 10 YEARS/150,000 MILES. I NEVER RECEIVED THAT NOTICE FROM VOLVO. I HAVE HAD THE SAME ADDRESS SINCE I PURCHASED THE CAR SO THERE IS NO EXCUSE WHY I SHOULD NOT HAVE RECEIVED IT. IF I HAD KNOWN THAT THIS PROBLEM EXISTED I WOULD HAVE CONSIDERED HAVING THE FUEL PUMP CHECKED OUT AND SAVED MYSELF THOUSANDS OF DOLLARS. THE STALLING ISSUE HAS BEEN VERY DANGEROUS, AND ALMOST COST ME AND MY FAMILY OUR LIVES. AT TIMES IT HAS STALLED IN THE MIDDLE OF INTERSECTIONS AND I'VE COME CLOSE TO BEING REAR ENDED AND HIT ON THE PASSENGER OR DRIVER SIDE DOOR. MOST RECENTLY IT STALLED AFTER I STOPPED AT A T IN A HWY AND WAS TRYING TO TURN LEFT. IT LEFT ME IN THE MIDDLE OF A TWO LANE HWY, ON A BLIND CURVE, THAT PEOPLE COMING EITHER DIRECTION COULD NOT SEE MY CAR. I COULD HAVE BEEN HIT BY A CAR COMING AT LEAST 55 MPH AND IT COULD HAVE TURNED INTO A VERY NASTY ACCIDENT. ANGELS WHERE WATCHING OVER ME AND MY FAMILY THAT DAY. I HOPE THAT THE NHTSA LOOKS INTO WHY VOLVO DID NOT FOLLOW THROUGH ON THEIR AGREEMENT TO NOTIFY ALL OWNERS OF VEHICLES INVOLVED IN THE EXTENDED WARRANTY. I PURCHASED A VOLVO MAINLY BECAUSE THEY HAVE A REPUTATION OF BEING A SAFE CAR BUT LATELY IT HASN'T BEEN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10526300July 23, 2013
ELECTRICAL SYSTEM
ENGINE PASSENGER SIDE CAUGHT FIRE IN THE AN ELECTRICAL COMPONENT, FLAMES SHOOTING OUT THE WHEEL WELL. OTHER DRIVERS FLAGGED TO PULL OVER, TURNED OFF IGNITION KEY AND REMOVED TO GET OUT OF VEHICLE. ENGINE WOULD NOT TURN OFF, CALLED THE FIRE DEPARTMENT TO EXTINGUISH THE FIRE FOR FEAR OF EXPLOSION. FIRE DEPARTMENT USED AN AX TO STOP THE ENGINE. CAR WAS TOTALED. NO ONE WAS INJURED. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10526190July 22, 2013
ELECTRICAL SYSTEM, ENGINE, AIR BAGS
AT HIGHWAY SPEEDS, THE WINDSHIELD WIPERS RANDOMLY START, FOLLOWED IMMEDIATELY BY A LOUD THUMP SOUND FROM THE ENGINE, ALSO IMMEDIATELY FOLLOWED BY ALL THE ELECTRICAL ITEMS ON THE INSTRUMENT PANEL GOING DARK, ALL GAUGES GO TO ZERO, SPEEDOMETER DOESN'T WORK, RADIO GOES DARK AND STOPS WORKING ALONG, A/C STOPS WORKING, ERROR MESSAGE APPEAR FOR THE ABS AND SRS. THERE IS ALSO AN SLIGHT LOSS OF ENGINE POWER. PROBLEM HAS OCCURRED 4 TIMES OVER THE LAST YEAR. DEALER COULD NOT REPLICATE THE PROBLEM ON THE FIRST VISIT WHICH IS NOT SURPRISING SINCE THE PROBLEM IS COMPLETELY RANDOM. ON A MORE RECENT VISIT DEALER SAYS CAR NEEDS A INSTRUMENT PANEL MODULE REPLACEMENT AT A COST OF $1,500. ACCORDING TO MY ONLINE RESEARCH, THIS COMPLAINT IS BY FAR THE MOST PREVALENT PROBLEM WITH THIS YEAR AND MODEL BY MAYBE A 20 TO 1 MARGIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10522327June 28, 2013
ELECTRICAL SYSTEM, SERVICE BRAKES, ENGINE
WAS DRIVING IN NEIGHBORHOOD AT ABOUT 20 MPH, WHEN RADIO SHUT OFF AND THEN ALL ELECTRICAL SHUT OFF, CAR DID NOT RESPOND TO EITHER GAS OR BRAKES, THEN THERE WAS A THUMP FROM THE FRONT OF THE CAR, WHICH BROUGHT THE DASH LIGHTS BACK ON. I THEN WAS ABLE TO PULL OVER AND TURN OFF CAR. RESTARTED THE CAR AND THERE WERE A SLEW OF ERROR MESSAGES ON THE DASH, INCLUDING A BRAKE WARNING. ATTEMPTED TO CONTINUE TO DRIVE CAR, ISSUE HAPPENED AGAIN AND AGAIN ON MY DRIVE HOME. VERY UNSAFE TO BE DRIVING AND NOT SURE IF YOUR BRAKES OR STEERING ARE GOING TO CUT OUT. DID SOME RESEARCH WHEN I GOT HOME AND REALIZED THIS IS A WELL DOCUMENTED ISSUE WITH THE CEM OF VOLVOS. I HOPE NHTSA IS INVESTIGATING. IF THIS HAPPENS TO SOMEONE DRIVING ON THE HIGHWAY IT COULD BE A VERY SERIOUS SAFETY ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10513661May 27, 2013
POWER TRAIN, ELECTRICAL SYSTEM, ELECTRONIC STABILITY CONTROL (ESC)
AFTER SEVERAL HOURS OF DRIVING IN THE GEORGIA / NORTH CAROLINA MOUNTAINS WITH THE WIFE AND 2 KIDS IN THE BACK, THE AIR-CONDITIONER AND RADIO ON WITH THE 2004 XC90, THE CAR STARTED EXPERIENCING WEIRD BEHAVIOR. SHORTLY AFTER CROSSING THE GEORGIA BORDER INTO THE MOUNTAINS OF NORTH CAROLINA THERE WAS A LOUD NOISE UNDER THE HOOD OF THE CAR AND THE VEHICLE JERKED VIOLENTLY. THE CAR IMMEDIATELY LOST ALL ELECTRICAL POWER (NO DASHBOARD, HAZARD LIGHTS, BLINKERS, WINDOWS AND DOOR LOCKS, SUNROOF, ETC.). THE DRIVE TRAIN ALSO SEEMED STUCK IN A HIGH GEAR AND WOULD NOT DOWNSHIFT WHICH MADE NORMAL DRIVING CLOSE TO IMPOSSIBLE ESPECIALLY ON MOUNTAIN ROADS. ABOUT 15 MINUTES LATER, THE CAR MADE THE VIOLENT NOISE AGAIN UNDER THE HOOD AGAIN AND JERKED VIOLENTLY AGAIN. LUCKILY THERE WAS AN AUTOZONE IMMEDIATELY AFTER THE SECOND INCIDENT AND I HAD THEM READ THE ENGINE CODES WHICH WAS ONLY SHOWING A 'DSTC FAILURE' (DASHBOARD WAS NON-FUNCTIONAL). I DECIDED TO REPLACE THE BATTERY WITH A NEW ONE IN HOPES THAT THE FAILURE WAS BECAUSE OF A WEAK BATTERY TRICKING THE COMPUTER TO GO INTO SURVIVAL MODE. UPON RESTARTING THE CAR, POWER WAS RESTORED TO THE CABIN (AC, RADIO, AND DASH WERE ALL WORKING AGAIN) AND THERE WAS NOW A 'SRS AIRBAG SERVICE URGENT' MESSAGE WHICH I COULDN'T CLEAR FROM THE DASH, NOR COULD THE TOOL FROM AUTOZONE DETECT OR CLEAR VIA THE PLUG TO THE COMPUTER PORT. THERE WERE NO ENGINE CODES IN THE AUTOZONE COMPUTER AFTER THE BATTERY CHANGE BUT WE STILL HAD THE SRS WARNING LIGHT / MESSAGE ON THE DASH. THE NEXT DAY, WE HAD THE SAME ISSUE ABOVE DRIVING HOME FROM OUR DESTINATION. WE WERE HOPING THAT NEW BATTERY WOULD SOLVE THE ISSUE, BUT I NOW BELIEVE IT'S THE CEM. CAR IS GOING TO THE DEALER TOMORROW TO INVESTIGATE SINCE OF COURSE IT HAPPENED ON MEMORIAL DAY WEEKEND AND NOTHING WAS OPEN OTHER THAN SOME STORES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10512481May 17, 2013
ELECTRICAL SYSTEM, ENGINE, EXTERIOR LIGHTING
I WAS DRIVING ON THE HIGHWAY AT 60 MILES AN HOUR AND THE CAR COMPLETELY SHUT OFF. NO LIGHTS, NO ENGINE, NO POWER STEERING, NO DASH LIGHTS. THE CAR WENT COMPLETELY DEAD. I PULLED OVER AND LET THE CAR REST AND THEN IT STARTED UP AGAIN. I NOTICED THE SECOND TIME IT HAPPENED WHEN I TOOK MY FOOT OFF THE ACCELERATOR. I TOOK IT TO ARBORMOTION IN ANN ARBOR MI AND THEY TOLD ME A CODE CAME UP AND SOME PART HAD TO BE CLEANED. WHEN I TOOK MY FOOT OFF THE ACCELERATOR THERE WAS NOT ENOUGH AIR GOING THROUGH THE PART TO ALLOW GAS TO FLOW. THEY FIXED THE PART AND A MONTH LATER, THE SAME THING HAPPENED ON THE HIGHWAY ONLY THIS TIME HOWEVER, UNLIKE THE FIRST TIME, JUST THE LIGHTS STAYED ON. I WENT TO THE SAME SHOP AND THEY SAID IT WAS ANOTHER CODE. I COULD HAVE BEEN KILLED ON THE HIGHWAY. THIS SHOULD NOT HAVE HAPPENED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10510657May 5, 2013
ELECTRICAL SYSTEM, ELECTRONIC STABILITY CONTROL (ESC), ENGINE
I WAS DRIVING MY XC90 2004 AND SUDDENLY THE UNIT JUST TURNED OFF COMPLETELY. I HAD TO CONTINUE DRIVING WITH THE VEHICLE WITHOUT ANY KIND OF POWER. I PARKED THE CAR BESIDE THE HIGHWAY AND TRIED TO TURNED ON THE CAR AGAIN, THE CAR STARTED TO FUNCTION NORMALLY. I CHECKED THE POLE OF THE BATTERY BUT THEY WERE OK AND THE BATTERY ITSELF IT'S NEW. THIS IS NOT THE FIRST TIME THAT HAPPENS, IT IS VERY UNPREDICTABLE AND SPORADIC.WHEN I WENT TO THE VOLVO DEALER SOME MONTHS AGO TO FIX A CAMPAIGN THAT HAVE THE XC90, I TOLD THE MECHANICS WHAT HAPPENED AND TOLD THEM TO CHECK THAT ISSUE. THE TOLD ME IT WAS VERY STRANGE AND WHEN THEY FIXED THE CAMPAIGN THEY TOLD ME THEY DIDN'T FOUND ANYTHING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10503681March 19, 2013
SERVICE BRAKES
DRIVING APPROXIMATELY 55-60 MPH WHEN HAVING TO MAKE A QUICK BRAKING STOP THE BRAKE PEDAL WAS HARD AND THE BRAKES EVENTUALLY STOPPED THE VEHICLE BUT, SEEMED TO BE WITHOUT ASSISTANCE FROM ABS. ALSO, AFTER THE VEH IS IN CRUISE CONTROL AND STEPPING ON THE BRAKE TO TAKE OUT OF CRUISE THE PEDAL IS HARD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10501108March 3, 2013
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
FRONT LIGHTS GO OFF GOT A TICKET FOR THAT REASON AND ONLY THRU THAT TICKET DID I KNOW THAT THE LIGHTS GO OFF IT HAPPENS ONCE IN A WHILE AND WHEN SO I HAVE TO GO TO SIDE OF THE ROAD AND TURN CAR OFF AND TURN ON AGAIN, WONT HAPPEN FOR A PERIOD AND THEN SURPRISE IT HAPPENS AGAIN.WE BOUGHT THE CAR USED AND WE DONT KNOW IF THERE IS ANY RECALLS IT MIGHT NOT HAVE BEEN TAKEN CARE OF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10500856February 28, 2013
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, SERVICE BRAKES
TODAY, WE LEARNED OUR VOLVO XC90'S YAW RATE SENSOR HAS FAILED. THE ROOT CAUSE WAS WATER LEAKING INTO THE PASSENGER SIDE OF THE CAR DUE TO BLOCKED MOONROOF (I.E. SUNROOF) DRAINS, WHICH SHORTED THE YAW RATE SENSOR. THIS IMPAIRED THE ELECTRONIC STABILITY CONTROL AND BRAKES OF OUR VOLVO, PUTTING US AT RISK OF ACCIDENT. RESEARCH SHOWS THIS IS A FREQUENT AND RECURRING PROBLEM KNOWN SINCE AT LEAST 2004. IT HAS CAUSED THOUSANDS OF DOLLARS IN DAMAGE TO NUMEROUS XC90S. VOLVO IS AWARE OF THIS ISSUE UP TO AND INCLUDING THE PRESIDENT OF VOLVO USA. EVEN THOUGH EASY AND INEXPENSIVE REGULAR MAINTENANCE WOULD PREVENT EXPENSIVE DAMAGE, NEITHER THE VOLVO USER MANUAL NOR MAINTENANCE SERVICE OPERATIONS GUIDES MENTION THE NEED. THE DAMAGE WE AND OTHERS HAVE SUFFERED WAS COMPLETELY PREVENTABLE. THE ROOT CAUSE IS A DESIGN DEFECT, WHICH VOLVO SERVICE PROVIDERS REGULARLY CORRECT BY CUTTING THE BOTTOM END OF THE HOSES. A SERVICE PROVIDER IS REPORTED AS SAYING, "THIS IS A BAD DESIGN. WE DON'T KNOW WHY VOLVO DESIGNED IT THIS WAY, SO WE JUST CUT OFF THE BOTTOM TWO INCHES OF THE HOSES." GIVEN THE RISK THIS DEFECT PUTS OWNERS AT AND VOLVO'S ONGOING FAILURE TO CORRECT THIS DESIGN DEFECT AND/OR NOTIFY OWNERS OF THIS ISSUE AND THE REQUIRED MAINTENANCE TO ADDRESS IT, I BELIEVE A RECALL OF ALL AFFECTED VOLVO XC90S IS WARRANTED AND SHOULD BE INSTITUTED IMMEDIATELY. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10493730January 22, 2013
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2004 VOLVO XC90. THE CONTACT STATED THAT WHILE DRIVING, A FUEL ODOR WAS EMITTED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE CONTACT WAS INFORMED THAT FUEL WAS LEAKING FROM THE FUEL TANK. THE CONTACT WAS TOLD THAT THE FUEL PUMP NEEDED TO BE REPLACED. THE MANUFACTURER WAS CONTACTED AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER: 09V483000 (FUEL SYSTEM, GASOLINE: DELIVERY: FUEL PUMP). THE FAILURE AND CURRENT MILEAGES WERE 200,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10490370December 28, 2012
ELECTRICAL SYSTEM, ENGINE, EXTERIOR LIGHTING
LAST NIGHT MY 2004 VOLVO XC90 LEFT ME ON THE SIDE OF THE ROAD INTERSTATE 88 NEAR ROCK FALLS, IL WEATHER 7:00 PM 28 HUMIDITY: 73% WIND: NNE DEW POINT: 22 PRESSURE: 30.16 IN BONE DRY WHILE DRIVING 65MPH FELT A "THUMP" IN THE FRONT END, FOLLOWED BY A SPLIT SECOND WHERE ALL DASHBOARD LIGHTS, WENT BLACK. WHILE TRYING TO PUSH THE GAS PEDAL THE CAR WOULD NOT ACCELERATE. THEN NORMAL FUNCTION RESUMED. A MINUTE OR TWO LATER, SAME THING AND ALL LIGHTS INTERNALLY COMPLETELY WENT OUT, I PULLED OVER IMMEDIATELY AND TURNED THE CAR OFF. HAZARD LIGHTS COULD NOT BE TURNED ON. AFTER CALLING FOR A TOW TRUCK, AND WAITING ABOUT 45 MINUTES I RESTARTED IT. THERE WERE 2 MESSAGES ON THE DASH, THE YELLOW EXCLAMATION POINT DASHBOARD ICON/ALERT LIT UP, A SERVICE MESSAGE FLASHED REFERRING TO THE ANTI-LOCK BRAKE FAILURE, THE SRS NEEDED URGENT ATTENTION. I PURCHASED THIS VEHICLE IN EARLY NOVEMBER 2012 I CALLED THE CLOSEST VOLVO DEALERSHIP AND WAS TOLD THERE WERE NO OPEN RECALLS AND THEY HAD TO HAVE THE VEHICLE FOR DIAGNOSIS BECAUSE OF THE DIFFERENT SYMPTOMS I REPORTED NOT A SINGLE MENTION OF NHTSA DEFECT INVESTIGATIONS FOR THE 2004 VOLVO XC90 THAT SEEMS SPECIFICALLY RELATED TO MY SYMPTOMS EXPERIENCED. FROM: ERICA HENRY [MAILTO:[XXX]] SENT: FRIDAY, DECEMBER 28, 2012 11:55 AM TO:[XXX] SUBJECT: RE: SERVICE REQUEST - YES I WOULD LIKE TO MAKE AN APPOINTMENT FOR JAN 10TH. THERE ARE NO OPEN RECALLS ON YOUR VEHICLE. BECAUSE OF THE DIFFERENT SYMPTOMS THAT YOU EXPERIENCED, WE REALLY NEED TO HAVE THE CAR HERE TO PERFORM A DIAGNOSIS. THERE SHOULD HAVE BEEN SOME TROUBLE CODES STORED IN THE SYSTEM, AND THOSE WILL HELP MY TECHNICIAN FURTHER DIAGNOSE THE PROBLEM. IF YOU'D LIKE TO SCHEDULE STILL PLEASE LET ME KNOW. [XXX], SERVICE ADVISOR -[XXX]WORLD AUTO DIRECT LINE 815-991-2770 INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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