Volkswagen Tiguan Complaints (2016)

97 consumer complaints on file.

#11204385April 29, 2019
SEATS
MY VOLKSWAGEN TIGUAN 2016 WITH 28,00 MILES DRIVER'S SEAT IS PEELING/CRACKING. IT IS STILL UNDER WARRANTY.VOLKSWAGEN WILL NOT PAY FOR ITS REPAIR. I PAID $3000 EXTRA FOR EXTENDED WARRANTY VIA THE DEALER OURISMAN OF BETHESDA-THEY INFORMED ME THE EXTENDED WARRANTY WILL NOT COVER IT. I HAVE SPOKEN TO THE VOLKSWAGEN'S CORPORATE OFFICE AND OURISMAN SEVERAL TIMES ABOUT THIS SITUATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11197359April 19, 2019
AIR BAGS, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
VEHICLE HAD BEEN PARKED FOR SEVERAL DAYS. UPON PULLING OUT OF A PARKING SPACE, HEARD A SNAPPING NOISE FROM THE STEERING WHEEL. IMMEDIATELY RECEIVED AN AIRBAG ERROR WARNING, HORN CEASED TO FUNCTION, AND ALL STEERING WHEEL CONTROLS STOPPED WORKING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11180601February 17, 2019
ENGINE
CODE P2015 PROBLEM IN INTAKE MANIFOLD. REQUIRES REPLACEMENT OF THE INTAKE MANIFOLD. VOLKSWAGEN HAS EXTENDED THE WARRANTY FOR PREVIOUS YEAR MODELS WITH THIS EXACT PROBLEM AND ARE REFUSING TO EXTEND THE WARRANTY FOR THE 2016 TIGUAN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11171173January 21, 2019
STEERING
WHILE IN THE MIDDLE A A 5 WAY BOSTON INTERSECTION MY POWER STEERING FAILED WITHOUT WARNING AND I WAS UNABLE TO DIRECT MY CAR IN BUSY TRAFFIC. I WAS ABLE TO REMAIN CALM AND TURN ON HAZARD LIGHTS TO GET MYSELF OUT OF HARMS WAY, BUT WAS EXTREMELY LUCKY. THE STEERING LIGHT CAME ON IMMEDIATE, BUT THERE WERE NO NOISES, NO PREVIOUS ISSUES, AND NO WAY OTHER THAN LUCK FOR ME TO PREVENT A SERIOUS ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11133401October 4, 2018
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, UNKNOWN OR OTHER
I BOUGHT MY CAR JULY 6TH, 2018, GOT THE OIL CHANGED IN AUGUST 2018, AND EVERYTHING WAS FINE UNTIL OCTOBER 1,2018 WHEN THE EPC LIGHT CAME ON AND ABOUT 1MINUTE LATER THE ENGINE LIGHT CAME ON. I WAS TURNING ONTO MY STREET IN MY NEIGHBORHOOD WHEN IT HAPPENED AND IMMEDIATELY CALLED THE AUTO SHOP WHERE I'D RECENTLY GOTTEN MY OIL CHANGED. THEY TOLD ME TO BRING IT THE NEXT DAY BUT I LOOKED IN THE USERS MANUAL AND IT SAID TO DRIVE TO MY NEAREST DEALERSHIP. SO I CALLED THE DEALERSHIP AND THEY SAID TO BRING IT AT 8:15 ON OCTOBER 3RD. I TOOK IT AND DROPPED IT OFF. I CALLED BEFORE THEY CLOSED TO GET AN UPDATE ON THE DIAGNOSIS AND THEY TOLD ME THEY SUGGESTED A 100K MAINTENANCE SERVICE AND NEW BATTERY. THEY SAID THE BATTERY CAUSED THE SLOW START AND THEY CHECKED THE CODES AND IT SAID FAULT IN TIMING CORRELATION' WHICH WAS CAUSED BY LOW OIL PRESSURE AND THEY DIDN'T SEE OIL ON THE DIPSTICK. SO, I ASKED IF THE SUGGESTED MAINTENANCE WOULD FIX THE ISSUES AND IF THAT'S WHY THE SERVICE LIGHTS CAME ON AND SHE TOLD ME YES! I THEN WENT TO THE DEALERSHIP TO GET FINAL CLARIFICATION OF WHAT WAS GOING ON AND SHE TOLD ME AFTER THE MAINTENANCE EVERYTHING WAS FINE AND HE JUST NEEDED TO TEST DRIVE IT AND I COULD COME BACK IN AN HOUR. SO SHE CALLED AFTER AN HOUR AND SAID THEY FINISHED AND I COULD GET MY CAR. I PAID THEM AND SHE TOLD ME THERE WERE NO PROBLEMS AND I WOULD PROBABLY NEED REAR TIRES AND BRAKES AND AN OIL CHANGE AND THE 110K MILE SERVICE IN A YEAR OR 10K MILES- WHICHEVER COMES FIRST. I GOT IN THE CAR AND BEFORE I LEFT THE DEALERSHIP THE EPC LIGHT CAME ON. I GOT OUT, WENT BACK INSIDE AND TOLD HER AND SHE TOLD ME THEY NEEDED TO PULL IT BACK AROUND AND I LEFT WITH MY MOM AND SHE CALLED HOURS LATER AND SAID I NEEDED A TIMING CHAIN AND TENSIONER. I ASKED WHY THEY DIDN'T SEE THAT BEFORE AND SHE SAID THEY HADN'T LOOKED AT IT CLOSELY ENOUGH. THEN SAID SHE'LL CALL BACK TOMORROW
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11122478August 27, 2018
AIR BAGS, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
MY VEHICLE HAD A FAULTY CLOCK SPRING IN THE STEERING COLUMN. THIS HAS BEEN A PROBLEM FOR VW SINCE 2011 AND THEY ARE NOT COVERING IT UNDER WARRANTY. IT HAPPENED WHILE DRIVING. THE STEERING COLUMN MADE A CRACKING NOISE THEN STARTED MAKING A GRINDING NOISE. AT THAT POINT THE STEERING BUTTON CONTROLS STOPPED WORKING AND THE AIRBAG LIGHT CAME ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11112066July 18, 2018
ENGINE, WHEELS
CHECK ENGINE LIGHT WENT ON FOR NO APPARENT REASON. HAD TAKEN MY CAR FOR A BATTERY RECALL ISSUE AND WAS TOLD BY VW SERVICE PROVIDER THAT THEY WOULD NOT COVER THE PROBLEM. NEXT DAY CHECK ENGINE SIGN POPPED UP. I HAVE NEVER DRIVEN A WORSE CAR IN MY ENTIRE 20 YEARS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11066765February 3, 2018
UNKNOWN OR OTHER
USED ONLY -20F WINDSHIELD WASHER FLUID BUT FLUID STILL FROZE IN RESERVOIR EVEN THOUGH OUTSIDE TEMPERATURES DID NOT FALL BELOW 0 DEGREES F. DEALER INFORMED ME THAT THIS IS HAPPENING WITH NEWER VEHICLES HE THOUGHT DUE TO THINNER PLASTIC USED FOR RESERVOIR OR LACK OF RESERVOIR INSULATION. THIS BECOMES A NHTS ISSUE WHEN YOU'RE DRIVING ON THE INTERSTATE AT SPEED AND THE MIST FROM TRUCK TIRES HITS YOUR WINDSHIELD, YOU TRY TO USE YOUR WIPERS/FLUID TO WASH THE MUCK OFF BUT NO FLUID WILL SPRAY AND THE MUCK IS JUST SMEARED ACROSS YOUR WINDSHIELD MAKING IT IMPOSSIBLE TO SEE ANYTHING AND COULD CAUSE AN ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11065262January 26, 2018
AIR BAGS, UNKNOWN OR OTHER
WHEN PULLING OUT OF MY DRIVEWAY, I HEARD A TEARING SOUND COMING FROM MY STEERING WHEEL. FOLLOWING THE NOISE, MY AIRBAG WARNING LIGHT CAME ON. THE AIRBAG IS DEACTIVATED PER THE OWNERS MANUAL AND WILL NOT FUNCTION PROPERLY IN AN ACCIDENT. I REALIZED LATER ON IN MY DRIVE THAT THE CONTROLS ON THE STEERING WHEEL AND THE HORN ALSO DO NOT WORK. IT IS QUITE DANGEROUS TO DRIVE AS ANOTHER DRIVER THAT DAY SWERVED INTO MY LANE WITHOUT CHECKING AND I HAD NO METHOD OF ALERTING THE DRIVER BECAUSE MY HORN DOESNT WORK NOR DO I HAVE THE PROTECTION OF AN AIRBAG. I GOT MY CAR DIAGNOSED WITH VW AND THEY CONFIRMED THAT THE CLOCK SPRING HAS MALFUNCTIONED AND NEEDS TO BE REPLACED. THIS IS THE SAME ISSUE THAT CAUSED VW TO RECALL HUNDREDS OF THOUSANDS OF VEHICLES UP TO I BELIEVE THE 2012 MODEL YEAR. THIS RECALL WAS SUBSEQUENTLY INVESTIGATED BY THE NHTSA UP TO I BELIEVE MODEL YEAR 2014 BUT I DO NOT KNOW THE RESULTS OF THAT INVESTIGATION, CLEARLY VW HAS NOT ADDRESSED THIS PREVAILING ISSUE OR PROPERLY ENCOMPASSED ALL AFFECTED VEHICLES AS MY MODEL IS 2016 AND IT IS STILL HAPPENING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11039988October 26, 2017
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
THE EMERGENCY FLASHERS OR HAZARD LIGHTS ARE INOPERATIVE. ALSO WIPERS TURN ON BY ITSELF OCASSIONALY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10957453February 27, 2017
UNKNOWN OR OTHER
WHILE DRIVING ON THE HIGHWAY DURING RUSH HOUR THE SUNROOF SPONTANESOUSLY SHATTERED. THE SUNROOF WAS CLOSED AND THE CLOTH SHIELD WAS TUCKED AWAY. IT SOUNDED LIKE A GUNSHOT AND DEAFENED MY EARS FOR ABOUT 5 MINUTES. I THOUGHT SOMEONE FIRED A GUN OR A NEARBY CAR GOT INTO AN ACCIDENT SINCE I FELT NO IMPACT OTHER THAN SOUND. BECAUSE I WAS DRIVING I WAS EXTREMELY STARTLED WHEN I LOOKED UP AND SAW AN OPEN WINDOW AND GLASS HAD FALLEN ALL OVER ME. IT HAD HAPPENED SO QUICKLY. I TRIED TO PULL OVER IN THE NEAREST EXIT AND WHILE GETTING OUT OF THE CAR AND MANEUVERING OUT, HAD CUT MYSELF SEVERAL TIMES.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10956625February 23, 2017
WHEELS
SIDE WALL BUBBLING ON THE CONTINENTAL TIRES TWICE. TIRES HAD TO BE REPLACED TWICE. I BARELY SCRAPED A CURB AND THE TIRE HAD A HUGE BUBBLE ON THE SIDE WALL THAT GREW EACH DAY. THE TIRES ARE DEFECTIVE A SMALL I HAVE NEVER HAD THIS PROBLEM WITH TIRES ON ANY CAR EVER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10927905November 25, 2016
UNKNOWN OR OTHER
AFTER GETTING IN TO THE DRIVERS SEAT ON 11/24/2016 I SHUT THE DOOR AND THE WINDOW SHATTERED ONTO ME.THERE WAS PREVIOUSLY NOTHING WRONG WITH THE WINDOW. THE CAR WAS STATIONARY AND WAS PARKED ON A CITY STREET. I DO NOT HAVE AN INVOICE YET BECAUSE I DROPPED OFF MY CAR TODAY TO THE DEALERSHIP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10927699November 23, 2016
UNKNOWN OR OTHER
REAR DOOR THE REAR DOOR (LEFT) HAS A DEFECT. SINCE NEW IT HASN'T BEEN FIXED PROPERLY. LAST WEEK IT OPENED BY ITSELF WHILE RIDING OVER 45 MPH. WHEN IT HAPPENED THE DOOR INDICATOR WASN'T ON. NO INDICATION TO ME. EXCEPT FOR MY DAUGHTER SCREAMINGS. MY DAUGHTER WAS SITTING NEXT TO THE DEFECTIVE DOOR WHEN IT HAPPENED. IT WAS SERVICED AT THE DELEARSHIP FOR THAT DOOR BUT IT STAYED THE SAME. IT DOESN'T CLOSE COMPLETELY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10914402October 7, 2016
ELECTRICAL SYSTEM, VISIBILITY/WIPER, EXTERIOR LIGHTING
SAFETY ISSUE! LEASED THE VEHICLE IN JANUARY. TWO INCIDENTS WHEN ALL VEHICLE LIGHTS TURN OFF WHILE DRIVING IN THE DARK. HAPPENS WHEN IN MOTION AND WHEN IT IS DARK OR FOGGY OUT. HAVE BROUGHT IN TO VOLKSWAGEN DEALER 2 TIMES FOR REPAIR AND HAPPENED AGAIN FOR THE THIRD TIME WHILE DRIVING IN THE DARK. WHEN THIS OCCURS THE WIPERS ALSO GO OFF AUTOMATICALLY YET IT IS NOT RAINING. THEN WHEN THE VEHICLE IS PARKED, THE HEADLIGHTS STAY ON AND WILL NOT TURN OFF AND KILLS THE BATTERY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10876984June 27, 2016
SERVICE BRAKES
BROUGHT 2016 TIGUAN LESS THAN 10 MONTHS, NOTICED SCRAPING NOISES WHEN BREAKING AT LOCAL SPEED. ALSO HEAR CLANKING NOISE OCCASIONALLY FROM BOTTOM OF THE VEHICLE. SENT CAR TO VOLKSWAGEN SERVICE CENTER AND FOUND THE REAR ROTORS PITTED AND RUSTED. SERVICE CENTER JUST CLEAN THE SURFACE AND SUGGEST TO REPLACEMENT WHEN NOISE RETURN. CALL VOLKSWAGEN CUSTOMER SERVICE OPEN A CASE. ACCORDING TO THE CUSTOMER SERVICE MY CAR HAS LOW MILEAGES, CAUSE RUST DEVELOPED AND SUGGESTED TO DRIVE MY CAR AT LEAST ONCE A WEEK. THIS IS AN UNACCEPTABLE REASON BECAUSE I USE MY CAR AVERAGE 2 DAYS A WEEK. WHEN SENT IN FOR SERVICE, MY CARS HAD 3943 MILES WITH DRIVING WITH LESS THAN 10 MONTHS. ON AVERAGE DRIVE ABOUT 394 PER MONTH AND ~100 PER WEEK. I STRONGLY QUESTION ON WHAT KIND OF MATERIAL VOLKSWAGEN USE CAUSING THE PAD AND ROTORS RUST EASILY. PLUS VOLKSWAGEN STATED ROTORS AND PADS ARE NOT COVERED UNDER WARRANTY, REPLACEMENT IS UNDER OWNER EXPENSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10865060May 16, 2016
SEAT BELTS, EQUIPMENT:MECHANICAL
I HAVE HAD TO HAVE THE SEATBELT REPLACED TWICE IN THE LAST MONTH ON MY NEW VW TIGUAN. THE FEMALE CONNECTOR THAT THE TONGUE OF THE BELT FITS INTO HAS BROKEN APART TWICE, REQUIRING AN ENTIRE REPLACEMENT OF THE BELT. THIS WORK WAS COVERED UNDER WARRANTY. THE FIRST TIME IT BROKE WHEN THE LOOP OF MY POCKET BOOK CAUGHT ON IT. THE SECOND TIME IT BROKE, ALL I DID WAS MOVE THE DRIVER'S SEAT BACK IN ORDER TO GET OUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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