Volkswagen Tiguan Complaints (2017)

76 consumer complaints on file.

#11473741July 13, 2022
ENGINE, FUEL SYSTEM, GASOLINE
The contact owns a 2017 Volkswagen Tiguan. The contact stated while driving at an undisclosed speed, the vehicle lost motive power and stalled. The contact was unable restart the vehicle. The vehicle was towed to the local dealer who diagnosed that the fuel pump and the timing chain were faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure but no assistance was offered. The failure mileage was 37,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473362July 11, 2022
AIR BAGS, UNKNOWN OR OTHER
Hello,for three months I’m driving a car without a horn and air bag. The dealer claims that he’s waiting for a part , but this a safety issue the dealer should provide me with a car until they get the part to fix my car thank you very much for your time
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11471139June 27, 2022
AIR BAGS:FRONTAL:DRIVER CLOCKSPRING/SPIRAL CASSETTE
Failed clock spring rendering driver's side airbag and horn inoperable. Car has been in for service since December 28, 2021, and no parts (clock springs) are available. The dealership wants to return the vehicle without operating airbag or horn.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11469388June 15, 2022
AIR BAGS:FRONTAL:DRIVER CLOCKSPRING/SPIRAL CASSETTE
Approximately three weeks ago I began to hear a clicking sound in the steering wheel when turning in either direction. Within two days I began to receive an error message that stated "error air bag". The airbag error icon displays on the console at all times. Two days ago, I went to use the horn and it does not work. Both these issues represent a significant safety issue. I do not feel safe driving the vehicle. The car is available for inspection upon request. A diagnostics was done at an independent dealer. Results, driver side airbag igniter issue, no communication between control unit and steering wheel. The car has not been inspected by manuf. police or insurance. Sudden onset of issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11462778April 29, 2022
AIR BAGS:FRONTAL:DRIVER CLOCKSPRING/SPIRAL CASSETTE
Volkswagen has a national shortage on clock springs and they are going out left and right on everyone's vehicle. I have a number of friends that once again have taken issue against VW who are more than willing to allow their customers to drive their defective vehicles. The clock spring causes the horn to malfunction and not sound. Also the passenger side airbag is also no longer operable. Driving a vehicle in this condition is a hazard and VW Corporation has once again passed the buck. Imagine how many young persons are driving around without the maturity enough to realize the precarious situation they are in? My dealership showed me a thick stack of customers all waiting for the same part. Additionally, how can my vehicle pass inspection which is now due without the basic safety features working as described? Action needs to be taken now.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11462806April 29, 2022
AIR BAGS:FRONTAL:DRIVER CLOCKSPRING/SPIRAL CASSETTE
Received an airbag error. After bringing it to the dealer they determined it was the clockspring that had to be replaced. The part is under warranty. The part has been unavailable for 10 weeks with no anticipated delivery date. I have been driving in a car without a drivers side airbag and without a horn for 10 weeks, as they will not provide a loaner car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11462631April 28, 2022
AIR BAGS:FRONTAL:DRIVER CLOCKSPRING/SPIRAL CASSETTE
The contact's daughter owns a 2017 Volkswagen Tiguan. The contact stated while his daughter was driving at various speeds and turning the steering wheel, the steering wheel emitted abnormal sounds. The tire pressure monitor system warning light and the airbag warning light illuminated. The vehicle was taken to the dealer where it was diagnosed that the clock spring needed to be replaced however, the part was not yet available. Additionally, the contact stated that the horn would fail to honk when engaged. The contact stated while his daughter was driving at an undisclosed speed, the horn was engaged but failed to honk, causing another vehicle to crash into the front passenger side of his daughter's vehicle. The contact stated that it was a minor crash. The airbags did not deploy. There were no injuries sustained. A police report was filed. There was no further information provided. The dealer was notified of the failure and informed the contact that the part to repair the vehicle was still on national backorder. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the dealer. The failure mileage was approximately 26,749.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11457146March 17, 2022
AIR BAGS
Airbag and horn do not work and dealership said it needs a new clockspring. There was a recall on clocksprings for this model Tiguan and they replaced it in 2018. The clocksping broke again and they said its out of warrantee and there is no longer a recall. The charge is $700 and there has not been one available in over a year. The dealership told me there are 8000 customers waiting for the clockspring. Clearly they know there is a problem and are not doing anything about it. No airbag or horn. Cannot even sell car if I wanted to based on it not having an airbag or horn with no plan from VW to remedy the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11455373March 5, 2022
AIR BAGS
The airbag and horn do not work on my car. I took it to the dealership and they did nothing. I have been driving without a horn or airbag for 3 months.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446790January 9, 2022
AIR BAGS
The airbag light on the dash board randomly came on and has not gone off. All the controls on the steering wheel do not work and neither does the horn on the steering wheel.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434382September 26, 2021
ELECTRICAL SYSTEM, ENGINE
I think theu should buy my wolkswagon back I been having issue with it
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11431439September 2, 2021
POWER TRAIN
The gas pedal stopped responding during high velocity highway drive. Luckily, I was able to steer the car safely to an emergency stop. I was able to shift gear to N and than to P but the car rocked violently when I tried to switch back to D. The car was towed and a mechanic inspection suggested that it's a transmission fail.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11430333August 24, 2021
ELECTRICAL SYSTEM, ENGINE
The contact owns a 2017 Volkswagen Tiguan. The contact stated that the vehicle failed to start. The contact pumped the brake pedal several times before the vehicle would start up. The speedometer started to fluctuate, and the vehicle would shudder or hesitate. Occasionally the vehicle would stall and shut-off. The contact stated that they were no longer able to operate the vehicle. The contact had not taken the vehicle to the dealer. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 58,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11419994June 7, 2021
SERVICE BRAKES
I was traveling down a road and my brake gave out, when i had it towed to the dealership they said the inside of the brake vacuume exploded???? I was driving with my daughter and we could not stop. I have never had brake issues with this car and we almost ended up being smashed in an intersection going downhill with no brakes I wrote to VW CEO and he never responded. They made me pay for this when it was not fair.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11341647July 27, 2020
STRUCTURE:BODY
WHILE DRIVING AT APPROX 30 MPH SLOWING DOWN FOR A RED LIGHT, ON A CITY STREET, THE PANORAMIC SUNROOF EXPLODED. NOTHING STRUCK THE CAR, NO OTHER TRAFFIC WAS WITHIN 200 YARDS, AND NOTHING ABOVE. IT SOUNDED LIKE A POP, THEN GLASS SHARDS FELL IN REAR PASSENGER SEATING AREA. NO ONE WAS INJURED. SUNROOF IS RAISED UP, INDICATING PRESSURE FORCED IT UP AS OPPOSED TO SOMETHING HITTING FROM ABOVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11324204May 11, 2020
AIR BAGS
MY AIRBAG LIGHT HAS GONE OFF FOR ABOUT 2 WEEKS NOW. THERE IS NO REASON WHY IT SHOULD BE OFF BECAUSE I HAVE NOT BEEN IN AN ACCIDENT OR DONE ANYTHING DIFFERENTLY. I DO NOT FEEL COMFORTABLE DRIVING MY CAR AND HAVE LOOKED INTO RECALLS. TURNS OUT THERE HAS BEEN SEVERAL RECALLS FOR VOLKSWAGEN TIGUANS 2017 IN REGARDS TO RECALLS SO I WANT THIS CHECKED OUT ASAP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11320923April 12, 2020
AIR BAGS
THE AIRBAG LIGHT IS ON IN MY VEHICLE AND IT WAS NOT LISTED ON THE AIRBAG RECALL LIST. HAS THERE BEEN AN UNPUBLISHED UPDATE ON THE RECALL? THE CAR WAS IDLING IN DRIVEWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11310358February 20, 2020
STEERING
UPON STARTING AND DRIVING OUR 2017 TIGUAN WHICH HAS 8000 MILES ON IT THE STEERING SYSTEM RED WARNING LIGHT CAME ON AND THE VEHICLE LOST ALL POWER STEERING. IN FACT IT WAS VIRTUALLY IMPOSSIBLE TO STEER IT AT ALL. AND IM A REASONABLY ARM-STRONG MALE. IM LUCKY THIS DIDN'T HAPPEN ON AN INTERSTATE OR AT HIGHER SPEEDS OR I WOULD HAVE BEEN IN AN ACCIDENT. IT OCCURRED ON A SURFACE ROAD WHILE I WAS TRAVELLING 30 MPH. OUTSIDE TEMP WAS 2 DEGREES ABOVE 0.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11306689February 3, 2020
AIR BAGS
TL* THE CONTACT OWNS A 2017 VOLKSWAGEN TIGUAN. THE CONTACT STATED THAT WHILE DRIVING AT 45 MPH, THE CONTACT HIT A POT HOLE, LOST CONTROL OF THE STEERING WHEEL AND CRASHED INTO A TREE. ALL AIRBAGS DEPLOYED ACCEPT THE FRONT DRIVER AND PASSENGER SIDE. THE CONTACT SUSTAINED HEAD CHEST, BRUISING INJURIES. HIS WIFE WHO WAS SEATED IN THE PASSENGER SEAT SUSTAINED INJURIES FROM THE SEATBELT WHICH CAUSED BRUISING AROUND HER NECK AND CHEST. HOWEVER, 40 DAYS LATER THE CONTACT WIFE PASSED AWAY FROM HITTING THE DASHBOARD WITH HER HEAD, SEATBELT PENSIONER CAUSED BY SEPTIC SHOCK. MEDICAL ATTENTION WAS CONTACTED WHICH THE CONTACTS WIFE WAS HOSPITALIZED FOR COUPLE OF DAYS. A POLICE REPORT WAS MADE AND TOWED THE VEHICLE TO A LOT. DAMAGES TO THE FRONT END WERE REPAIRABLE. ALL STATE WAS CONTACTED ABOUT THE ISSUE AND HAS STARTED A CLAIM. THE MANUFACTURER WAS MADE WARE OF THE FAILURE AND INFORMED THE CONTACT TO BRING THE VEHICLE IN FOR A DIAGNOSE TEST. NO DEALER WAS CONTACTED. THE CONTACT MENTIONED NHTSA CAMPAIGN NUMBER: 16V955000 (SEAT BELTS, AIRBAGS) AS A POSSIBLE CAUSE TO THE FAILURE WHICH WAS NOT INCLUDED IN THE VIN. THE FAILURE MILEAGE WAS APPROXIMATELY 3,834.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
1
#11301922January 26, 2020
ELECTRICAL SYSTEM
IGNITIONS SYSTEM NO WAY TO CRANK CAR WITH A KEY THEY PORT CHARLOTTE VOLKSWAGON REPLACED THE KEYLESS AND WAS ASKED WHAT WOULD A MOTHER AND CHILDREN WHERE STRANDED AND THE KEYLESS SWITCH GOES OUT AND HAVE NO WAY TO CONTACT SOMEONE AND NO KEY WILL WORK. SAFETY THERE IN DANGER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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