Volkswagen Passat Complaints (2015)

244 consumer complaints on file.

#11130658September 21, 2018
SERVICE BRAKES, UNKNOWN OR OTHER
MY PREGNANT FIANCE, HER 3YR OLD SON AND I WERE DRIVING ON A CITY STREET APPROXIMATELY 35MPH. A VEHICLE CUT OFF THE TRUCK IN FRONT OF ME AND THE TRUCK IN FRONT OF ME SLAMMED ON THEIR BEAKS, WHICH MADE ME SLAM ON MINE. I SLAMMED ON MY BREAKS AND IT DID NOT STOP MY VEHICLE, I TRIED TO USE MY EMERGENCY BREAK AND DID NOT STOP THE VEHICLE SO I SWERVED OVER AS MUCH AS POSSIBLE TO AVOID MY FIANCE'S PASSENGER SIDE FROM BEING HIT. I REAR ENDED THE TRUCK IN FRONT OF ME. EVERYONE SEATBELTS LOCKED EXCEPT MY FIANCE'S. SHE HIT THE DASH, INSURANCE COMPANY TOTALED THE VEHICLE AND THE VEHICLE MANUFACTURERS CUSTOMER SERVICE STATED IT DID NOT GET HIT HARD ENOUGH TO DEPLOY AIRBAGS. THERE HAS BEEN A COUPLE TIMES PREVIOUS TO THE ACCIDENT THAT I WOULD BE AT A RED LIGHT WITH MY BREAK PEDAL ALL THE WAY DOWN AND ALL THE SUDDEN I WOULD START TO SLOWLY ROLL, WITH THE BREAK PEDAL STILL ALL THE WAY DOWN.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11128801September 11, 2018
AIR BAGS
I WAS DRIVING MY 2015 VW PASSAT (IN EXCELLENT CONDITION) I WAS PULLING INTO A PARKING SPACE SLOWLY AND AS I TURNED THE STEERING WHEEL I HEARD A CRUMPLING NOISE THAT SOUNDED LIKE IT WAS COMING FROM MY STEERING COLUMN. I STOPPED IMMEDIATE AND SUDDENLY THE DASH BOARD READ "AIRBAG ERROR". I PROCEEDED INTO THE PARKING SPACE SLOWLY, TURNED THE CAR OFF AND CALLED MY VW DEALER. WE SET AN APPOINTMENT TO HAVE IT LOOKED AT. AFTER ABOUT 10 MILES OF DRIVE TIME ON MY WAY HOME, ALL OF MY OTHER STEERING WHEEL COMPONENTS (RAIDO, DASH CONTROLLER, VOICE CONTROLLER, HAD ALL STOPPED WORKING. WHEN I GOT HOME I DID MY RESEARCH AND HAVE DISCOVERED THE AIRBAG ERROR ALONG WITH THE OTHER STEERING COMPONENTS FAILING.. IS VERY COMMON IN 2015 PASSATS! I FEEL THIS NEEDS TO BE ADDRESSED AS A SAFETY RECALL. WHAT EVER IS CAUSING THE AIRBAG TO BECOME MALFUNCTIONED NEEDS TO BE ADDRESSED. I HAVE MADE AN APPOINTMENT WITH MY VW SERVICE DEPARTMENT. THEY WANT $145.00 TO TAKE IT APART AND ASSESS WHAT WENT WRONG. WILL KEEP YOU POSTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11127873September 6, 2018
AIR BAGS, ELECTRONIC STABILITY CONTROL (ESC), STEERING
ALL LIGHTS CAME ON AT SAME TIME, NO NOTABLE REASON GIVEN FOR ISSUE. JUST TOLD COSTS ASSOCIATED AREN'T UNDER WARRANTY OR RECALLS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11124497September 5, 2018
AIR BAGS, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
CLOCK SPRING FAILURE, AIRBAGS OFF-LINE, HORN INOPERATIVE, STEERING WHEEL CONTROLS INOPERATIVE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11124627September 5, 2018
ENGINE, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2015 VOLKSWAGEN PASSAT. WHILE DRIVING 65 MPH ON DIFFERENT OCCASIONS, THE ENGINE TURNED OFF WHILE THE VEHICLE WAS STILL ENGAGED IN DRIVE. ALSO, THE ENGINE POWER CONTROL, BATTERY, AND CHECK ENGINE WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OR REPAIRS. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 81,600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11124042September 2, 2018
AIR BAGS, ELECTRICAL SYSTEM
STEERING WHEEL BEGAN CLICKING WHEN BEING TURNED. AIR BAG LIGHT CAME ON. HORN AND STEERING WHEEL CONTROLS ARE NOT WORKING. APPEARS TO BE A FAILED CLOCK SPRING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11123243August 29, 2018
FUEL/PROPULSION SYSTEM
I PURCHASED A VOLKSWAGEN PASSAT DIESEL AND DECIDED TO KEEP IT EVEN AFTER THE WHOLE DIESEL SCANDAL. TWO MONTHS AFTER THE SECOND PART OF THE "FIX" MY CHECK ENGINE LIGHT COMES ON SO I DECIDED TO TAKE IT TO THE DEALERSHIP BECAUSE MY WARRANTY WAS EXTENDED THROUGH THE WHOLE DIESEL LAWSUIT. I WAS TOLD THAT MY HIGH PRESSURE FUEL PUMP FAILED BECAUSE OF BAD DIESEL. I ASKED THE SERVICE CENTER HOW THEY DETERMINED MY BAD DIESEL WAS TESTED AND THEY DEMONSTRATED A VW APPROVED SPECIAL TOOL WITH A BOX THAT HAD A SMILEY FACE AND FROWN FACE EMOJI. THE REPAIR FACILITY ADVISED ME THAT THEY COULD'T PERFORM THE REPAIRS UNDER WARRANTY BECAUSE OF THE POOR QUALITY OF THE DIESEL. I CALLED VOLKSWAGEN OF AMERICA AND GOT THE RUN AROUND. I HAD TO USE MY VEHICLE'S CAR INSURANCE TO COVER THE $7400 REPAIR BILL. AS A TEN YEAR VETERAN VOLKSWAGEN/AUDI TECHNICIAN I/WE ARE WELL AWARE OF THE DESIGN FLAW OF THIS HIGH PRESSURE FUEL PUMP. THE PUMP FAILS AND SENDS METAL FRAGMENTS THROUGHOUT THE ENTIRE FUEL SYSTEM ALL THE WAY BACK TO THE FUEL TANK. I WOULD BE OK REPLACING A $800 HIGH PRESSURE FUEL PUMP BUT THIS DESIGN ALLOWS THE METAL FROM THE HIGH PRESSURE FUEL PUMP WHICH IS DRIVEN BY THE TIMING BELT TO RECIRCULATE BACK INTO THE TANK AND FURTHER CONTAMINATE THE ENTIRE SYSTEM AND NOT TO MENTION THE FOUR FUEL INJECTORS AT $500 A PIECE (TIMES FOUR). I CALLED THE VOLKSWAGEN DIESEL SETTLEMENT LINE AND EXPLAINED MY FRUSTRATION AND EVEN MADE THE PERSON WHO ANSWERED THE PHONE LAUGH WITH THE WHOLE SMILEY FACE AND FROWN FACE TESTER. I AM A FACTORY TRAINED TECHNICIAN AND EVEN I DON'T UNDERSTAND THE LOGIC BEHIND THIS, GIVE ME PERCENTAGES AND TOLERANCES WHICH I CAN UNDERSTAND. UNFORTUNATELY THIS WILL BE MY LAST VOLKSWAGEN I WILL EVER PURCHASE I KNOW THIS DOESN'T MATTER MUCH TO VW BUT I WILL BE DEFINITELY SPREADING THE WORD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11118172August 6, 2018
AIR BAGS
THE VEHICLE WAS IN PARK IN A FLAT LOT WHEN I FIRST NOTICED THAT MY AIRBAG LIGHT WAS ON, AS WELL AS MY STEERING WHEEL CONTROLS FOR THE STEREO DID NOT WORK. UPON DRIVING THE VEHICLE, I NOTICED A CLICKING COMING FROM THE STEERING COLUMN WHEN TURNING. I SPOKE WITH A LOCAL MECHANIC WHO TOLD ME ABOUT THE PREVIOUS VW RECALLS FOR CLOCK SPRINGS, AND THAT I WAS HAVING THAT SAME ISSUE, BUT MINE WOULD NOT BE COVERED BY THE RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11113485July 25, 2018
AIR BAGS, ELECTRICAL SYSTEM
AT AROUND 47,000 MILES I BEGAN HEARING A CLICKING NOISE WHEN TURNING MY STEERING WHEEL. AFTER A DAY OR TWO OF THIS MY AIRBAG LIGHT CAME ON. I LOST FUNCTION OF MY HORN AND FOUND THAT OUT WHILE TRAVELING AT HIGHWAY SPEEDS WHEN SOME ONE WAS MERGING INTO MY LANE WITHOUT CHECKING TO SEE IF IT WAS CLEAR. I ALSO LOST ALL STEERING WHEEL MOUNTED CONTROLS. I PURCHASED THE VEHICLE USED ABOUT 27 DAYS PRIOR SO I RETURNED TO THE DEALER AND WAS INFORMED I WAS RESPONSIBLE FOR THE REPAIRS. THEY DID TROUBLE SHOOT THE ISSUE AND LET ME KNOW THAT THE CLOCK SPRING WAS DEFECTIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11111658July 16, 2018
TIRES, TIRES:SIDEWALL
PURCHASED NEW ATLAS TIRE FROM AN AUTHORIZED ATLAS TIRE DEALER. ONCE TIRES WERE MOUNTED AND BALANCED, THERE WAS A SLIGHT VIBRATION AROUND 70 MPH. THE TIRE WAS THEN RE-BALANCED AND HAD PRESSURE APPLIED. IT WAS FOUND THE TIRE TO HAVE A THIN SIDE WALL CAUSING THE TIRE NOT TO BALANCE AND PUTTING THE DRIVER AT RISK WITH A PREMATURE FAILURE. THE COMPANY AS NOT FOLLOWED THERE WARRANTY AND WILL NOT RESPOND TO AN ON-GOING EMAIL WITH THEIR REPRESENTATIVES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11104647June 29, 2018
AIR BAGS, ELECTRICAL SYSTEM
THERE WAS A NOISE LIKE A OVERTIGHTENED SPRING FROM THE STEERING COLUMN WHEN TURNING AT LOW SPEED. RIGHT AFTERWARDS, THE HORN AS WELL AS STEERING WHEEL CONTROLS FOR AUDIO AND PHONE STOPPED WORKING. LATER THE AIRBAG WARNING LIGHT CAME ON IN DASH. POSSIBLE FAILURE OF THE CLOCK SPRING. FAILED AT 59,600 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11104679June 29, 2018
STEERING, SUSPENSION
EXCESSIVE INSIDE FRONT TIRE WEAR CAN LEAD TO TIRE FAILURE. FONT END CAN NOT BE PROPERLY ALIGNED BECAUSE THERE IS NO CAMBER ADJUSTMENT. TIRES SHOWED EXCESSIVE WEAR AT 10,000 MILES. TIRES WERE ROTATED AND FRONT END REALIGNED AND THESE TIRES HAVE THE INSIDE ABOUT WORE OUT AFTER 16,000 MILES. THE WEAR SEEMS TO OCCUR WHEN MAKING SHARP TURNS WHEN EXITING ON THE FREEWAY CLOVERLEAF. THE INSIDE WEAR PATTERN WILL BE A DARK BLACK FROM SCUFFING ON THE TURN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11104619June 28, 2018
AIR BAGS
THERE IS A WEIRD NOISE WHEN I TURN THE STEERING WHEEL AND THE CONTROLS ON THE STEERING WHEEL DO NOT WORK. THE AIRBAG LIGHT IS ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11104017June 26, 2018
UNKNOWN OR OTHER, VISIBILITY:SUN/MOON ROOF ASSEMBLY
MY SUNROOF SHATTERED, WHILE OPEN, FOR AN UNKNOWN REASON. I WAS JUST DRIVING AND IT POPPED. I LOOKED UP AND THE GLASS SHATTERED. I FOUND THERE IS A CLASS ACTION LAWSUIT IN CA. HTTPS://WWW.LAW360.COM/CASES/59C2EB8D55D0EE381E000001?ARTICLE_SIDEBAR=1 THE PERSON WHO REPAIRED THE ROOF STATED IT DID NOT APPEAR ANYTHING HIT IT, IF ANYTHING IT SHATTERED AROUND THE GLUE AREA. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11102827June 20, 2018
AIR BAGS, STEERING, UNKNOWN OR OTHER
AIR BAG SENSOR HAS GONE ON 3 TIMES WHILE UNDER WARRANTY. EACH TIME THE DEALERSHIP FIXED IT. IT HAS GONE OFF AGAIN NOW THAT I AM @37,000 MILES AND OUT OF WARRANTY. THE STEERING WHEEL IS MAKING A CRANKING NOISE. THE HORN DOES NOT WORK, THE SWITCHES ON THE HORN DO NOT WORK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11101204June 11, 2018
VISIBILITY/WIPER, VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
TL* THE CONTACT OWNS A 2015 VOLKSWAGEN PASSAT. THE CONTACT STATED THAT THE VEHICLE'S DEFROSTER DID NOT FUNCTION CORRECTLY. THE VEHICLE WAS TAKEN TO AN UNKNOWN LOCAL DEALER WHERE IT WAS DIAGNOSED THAT THE AIR COMPRESSOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 65,320.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11097693May 23, 2018
POWER TRAIN, UNKNOWN OR OTHER
TIMING CHAIN ELONGATED HEARD LIGHT NOISE AND AROUND 60000 MILES I HAVE BEEN TAKING IT TO DEALER I EVEN ASKED THEM TO LET ME KNOW WHAT ALL IS WRONG WITH CAR AT 90000 MILES NEVER SAID ANYTHING UNTIL SWITCH DEALER AT 110000 MILES TELLS ME THAT IT MAY FAIL AT ANYTIME AND WILL CAUSE ENGINE TO LOOSE POWER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11097184May 22, 2018
ENGINE
TL* THE CONTACT OWNS A 2015 VOLKSWAGEN PASSAT. WHILE DRIVING 65 MPH, THE CHECK ENGINE AND BATTERY WARNING INDICATORS ILLUMINATED AS THE VEHICLE STALLED. THE CONTACT WAS UNABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TOWED TO STONE MOUNTAIN VOLKSWAGEN (3500 STONE MOUNTAIN HWY, SNELLVILLE, GA 30078, (678) 367-4286) WHERE IT WAS DIAGNOSED THAT THE PISTON IMPACTED THE SPARK PLUGS, WHICH DESTROYED THE ENGINE. THE CONTACT WAS INFORMED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 69,595.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11096371May 16, 2018
AIR BAGS, SEAT BELTS
AIRBAG WARNING LIGHT REMAINS ILLUMINATED AND WARNING CHIME CONSTANTLY RINGS. THIS IS AT APPROXIMATELY 53,000 MILES. WHEN VEHICLE TURNED ON LIGHT CAME ON AND HAS REMAINED ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11091956May 4, 2018
AIR BAGS, ELECTRICAL SYSTEM
AROUND THE 60,000 MILE MARK, THE AIRBAG LIGHT CAME ON, AND THE HORN, AS WELL AS THE STEERING WHEEL CONTROLS, STOPPED WORKING. WENT TO THE DEALERSHIP, WHERE THEY FIGURED IT WAS THE CLOCKSPRING, WHICH WOULD COST NEARLY $700 TO REPLACE. VW HAS PREVOUSLY ISSUED RECALLS FOR OTHER MODELS BECAUSE OF THIS VERY ISSUE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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