Volkswagen Passat Complaints (2015)

244 consumer complaints on file.

#11506865February 12, 2023
UNKNOWN OR OTHER
Heater core big problem on 2015 vw passat Early models from 2012 to 2014 have a recall on heater core, and they have extended warranty. But problem still occurs on 2015 models, but still no recall or covered warranty, big problem and constantly Heater core broking
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504919February 1, 2023
ENGINE
The contact owns a 2015 Volkswagen Passat. The contact stated that while driving approximately 75 MPH with the cruise control engaged, the defroster failed and became inoperable. There were no warning lights illuminated. The vehicle was taken to the local dealer where it was diagnosed that the heater core needed to be replaced. The vehicle was not repaired. There was a previous coolant flush and timing belt replacement at approximately 80,000. The manufacturer was contacted but provided no additional assistance. The failure mileage was approximately 113,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502406January 18, 2023
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
Mice and rodents just love eating various electrical wires, vacuum lines, diesel fuel lines (both from tank to engine & return lines), etc. Never once had any animals issues with my other vehicles. Discovered that VWoA thought it would be a brilliant idea to use Soy in the manufacturing of electrical insulation, fuel hoses, vacuum lines, etc. ANIMALS LIKE EATING SOY. Very frustrating. My vehicle has been disabled before and one time I sprang a nice leak, leaving a trail of diesel behind me. Since all repairs and parts were ordered and conducted at local VW dealership. All records are both on carfax & stored in VWoA servers.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502249January 17, 2023
STEERING
The Clock Spring issue that was recalled on 2012-2014 Passat's occurred on my vehicle which was manufactured July 2014 as a 2015. The car only has 60k miles on it. Clicking while turning the wheel, no steering wheel controls work and air bag light is on meaning it will not deploy and my vehicle will not pass inspection. I have spent days calling the dealer and left messages but they are not returning my calls. From the my research it appears that my vehicle is not covered by the current recall so in addition the safety concern I will pay a large sum to fix this issue and have no idea how long it will last. I've read where some of the clock springs fail at 30k.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496102December 5, 2022
AIR BAGS
Clockspring is bad as noted by many other owners. Airbag light is lit and horn doesn’t work
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494168November 18, 2022
AIR BAGS, SEAT BELTS, ELECTRICAL SYSTEM
I purchased this car from what I believed was a private individual for my 15 year old daughter as her first car. This individual knew the purpose of this sale and was accutely aware that a new driver would be the primary driver. Before allowing her to drive this car, I had a detailed safety and condition inspection completed by a local import repair specialist. They found that there had been a deployment of the air bags resulting in the clock spring and front seat belt retractors being unusable. In addition, the air bag warning light had been removed from the instrument cluster and the bulb was removed, disguising the fact that there was an issue with the air bags. Further inspection showed overspray on one headlight lens from the repairs, the ac condenser was bent upwards, none of the splash shields under the front were intact or completely missing, body panels do not line up, and there is an issue with the front brakes. It is the opinion of the inspector and the business owner that this car had been reconditioned for a quick sale, intentionally hiding the fact the air bags had been deployed and the air bag system was rendered unusable. The CarFax shows minor damage to the rear and left rear, nothing about front end. The title reflects this car was at Adesa in Jacksonville FL (a car reconditioner) and sold to NES Enterprises of Jacksonville, then sold to Performance Motor Group, who sold it to me, all between 9/22/2022 and 10/31/2023. The individual I was dealing with was not involved in this sale.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492331November 4, 2022
ENGINE
The contact owns a 2015 Volkswagen Passat. The contact stated while driving 5 mph and making a left turn, the vehicle stalled in the middle of the road of oncoming traffic. The contact placed the vehicle into park and restarted the vehicle. The contact stated no warning light was illuminated. Additionally, the vehicle would shudder and idle at a high RPM when she started the vehicle. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that a fuel pump sensor needed to be replaced. The vehicle was repaired; however, the stalling failure reoccurred. The contact stated that the check engine warning light was also illuminated. The manufacturer had not been informed of the failure. The failure mileage was approximately 79,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11491877November 2, 2022
SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC:POWER ASSIST:VACUUM
Power brakes are not functional on startup when cold -- brake pedal is very stiff and takes a lot of pedal pressure to stop the car from moving while exiting driveway. Generally, braking improves within a minute or two of driving, but sudden stops in this condition are difficult and unsafe. The dealer service department diagnosed a leaking check valve in the vacuum system and the brake booster needs to be replaced - safety-related components such as brake boosters should not be failing at such an age.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11491738November 1, 2022
ELECTRICAL SYSTEM:IGNITION
The contact owns a 2015 Volkswagen Passat. The contact stated his wife was unable to insert the key into the ignition to start the vehicle. The contact stated no warning light was illuminated. The vehicle was not drivable. The contact towed the vehicle to an independent mechanic and was informed the key was faulty. The vehicle was repaired. The contact called the local dealer and made them aware of the failure. The manufacturer had been informed of the failure. The failure mileage was approximately 64,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11491742November 1, 2022
AIR BAGS
In a multi-vehicle rear end collision, the airbags in the vehicle did not deploy. My vehicle was totaled and I sustained medical injuries.
Crash:
Yes
Fire:
No
Injuries:
6
Deaths:
0
#11487735October 3, 2022
AIR BAGS
Drivers airbag and horn do not work. According to VW it's due to a defective clock spring. The problem has existed since February 2022 and we still cannot get it fixed. According to VW the part is on back order. The car is available for inspection upon request. This creates a significant safety concern for the driver of the car as the air bag is one of the primary safety features. The problem has been confirmed by the O'Steen VW in Jacksonville, FL. The car does have a warning message that alerted us to the problem. My concern is VW has not been able to fix the problem for over 6 months and still cannot provide a timeframe for when the part will be available. According toe O'Steen VW this is a nationwide issue and that over 8,000 people are waiting on the part, which is very concerning.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486766September 27, 2022
SUSPENSION
Fractured rear coil spring on a 2015 Volkswagen Passat Limited. There is a current recall, 42J5, for various VW's from 2015 to 2019, but not for the Passat. NHTSA Campaign #19V188000 should cover rear coil springs in all VW"s for the years listed. Same defect, same dangers. I have the coil spring and will save it for a reasonable period of time if an inspection of the unit is needed. Contacted VW customer service and was told coil spring would not be covered.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484292September 13, 2022
AIR BAGS
The clockspring on my 2015 Passat went out at the beginning of July. The part is on major backorder and I was told that it won't be in for at minimum a year. I do not have an airbag, a horn, or access to any of the controls on the steering wheel. My local dealership was of no assistance. There was no warnings when the clockspring failed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483905September 11, 2022
AIR BAGS, STEERING, ELECTRICAL SYSTEM
The clock spring has broken again. The clock spring had been replaced on this vehicle in spring 2020, it is currently summer 2022. The vehicle currently has approximately 162,000 miles. I am concerned because the VW dealers state that there is a nationwide back order on this part, with people waiting since early 2022 for the part at this time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483849September 10, 2022
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
The defroster failed to keep the windshield fog free. The dealer said the heater core was plugged up and we replaced it now a year and a half later we have the same thing the heater core plugged up. We have not had an accident yet but have come close.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483551September 8, 2022
AIR BAGS
The contact owns a 2015 Volkswagen Passat. The contact received notification of NHTSA Campaign Number: 19V014000 (Air Bags) however, the contact stated that the part to do the recall repair was available; however, the dealer and the manufacturer denied the repair due to a breathalyzer being installed in the vehicle. The contact had not experienced a failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11480147August 19, 2022
AIR BAGS, UNKNOWN OR OTHER
Hello, Airbag light on, horn doesn't work, volume control on steering wheel doesn't work, clicking when turning steering wheel. Huge safety issue with the airbag and horn not functioning at all! Cannot get pass Massachusetts inspection in its current state and have reached out to the dealer. Car was brought to Mattie Volkswagen Fall River, MA on 02/18/2022 and was told part was on backorder and they will contact me when it comes in. It has been 6+ months and still now clocksprings in stock. I check in often with them and they either don't respond or say still on backorder with no ETA. This could cause a catastrophic accident and VW needs to step up to either expedite manufacturing of these parts, offer loaner/rental vehicles or replace the vehicle with a comparable model that doesn't have these issues. Dealer needs to replace the Clockspring on the vehicle, which they claim is in warranty. However, the clocksprings have a huge backorder and don't show any signs of being filled.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479766August 17, 2022
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
The contact owns a 2015 Volkswagen Passat. The contact stated while driving at 60 MPH, he heard an abnormally loud sound coming from the front driver's side of the vehicle. The contact stated upon taking the vehicle to the dealer for a tire rotation, the dealer informed the contact that the front driver's side coil spring was fractured and the rear driver's side coil spring was cracked. The vehicle was taken to an independent mechanic where the front driver's side coil spring was replaced. However, the part for the rear driver's side coil spring repair was not available. The vehicle was not repaired. The contact referenced NHTSA Campaign Number: 19V188000 (Suspension). The manufacturer was not notified of the failure. The failure mileage was approximately 124,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477080August 2, 2022
SUSPENSION
noise coming from front suspension , brakes sticking once moving from a complete stop and reversing out of park.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11472349July 5, 2022
AIR BAGS, UNKNOWN OR OTHER
The airbag on the driver's side, along with the horn and buttons on the steering wheel do not work. The VW dealership has looked at the car and said it needs a new clock spring, and that it is on back order with no estimation of arrival. The car is unsafe to drive and both the VW dealership and VW head office have not offered a loaner vehicle for me to drive my family in safely while we wait for the parts. Without an airbag, I could be seriously injured in an accident. I was also very nearly in a car accident that would have been prevented had the horn worked to alert the other driver sooner that nearly backed into me. The other continuing issue with this car is that there are still ongoing issues with the Diesel Exhaust Fluid system. This system has had problems for years. The VW dealership has replaced parts on it numerous times but it continues to have problems. This car should never have gone back on the market after the initial recall, as the DEF system was never repaired correctly, and the airbag should be on recall already.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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