Volkswagen Passat Complaints (2013)

749 consumer complaints on file.

#10916759October 18, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10916621October 17, 2016
AIR BAGS, SERVICE BRAKES, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNED A 2013 VOLKSWAGEN PASSAT. WHILE PROCEEDING TO STOP AT A RED LIGHT, THE VEHICLE INDEPENDENTLY ACCELERATED WHEN THE BRAKE PEDAL WAS DEPRESSED. THE VEHICLE FAILED TO STOP AND CRASHED INTO THE REAR OF ANOTHER VEHICLE. THE AIR BAGS DEPLOYED AND SCRAP METAL PASSED THROUGH THE REAR DRIVER SIDE PASSENGER. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED SEVERE INJURIES TO THE HAND AND THE PASSENGER SUSTAINED A BROKEN RIB. MEDICAL ATTENTION WAS REQUIRED. THE VEHICLE WAS DESTROYED AND TOWED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS). THE PARTS TO REMEDY THE VEHICLE WERE UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 27,000. ....UPDATED 01/11/2017*CT CONSUMER STATED AIRBAG RECALL REPLACEMENT COULD NOT BE COMPLETED-PART NOT AVAILABLE- DEALER INSTALLED "CLOCK SPRING" AS TEMPORARY FIX UNTIL NEW AIRBAG AVAILABLE- RECALL SPRING OF 2016- PART NEVER MADE AVAILABLE. VW ENGINEERS WOULD EXAMINE THE CAR AT THE SALVAGE SITE, ENGINEERS DETERMINED CONSUMER FOOT WAS ON THE GAS, NOT BRAKE PEDAL AND THERE WERE NO TEARS IN THE AIRBAG AND THEREFORE NOT RESPONSIBLE FOR MECHANICAL FAILURES OR PERSONAL INJURIES. CONSUMER STATED FOOT WAS ON THE BRAKE PEDAL AND NOT GAS PEDAL. UPDATED 66/22/18*JB
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10916647October 17, 2016
ENGINE
TL* THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. WHILE DRIVING, THE CONTACT SMELLED SMOKE INSIDE THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 50,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10916388October 17, 2016
AIR BAGS
NEEDS REPLACEMENT OF DRIVER AIRBAG INFLATOR ( DEFECTIVE).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10916409October 17, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10916108October 14, 2016
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. WHILE THE VEHICLE WAS STATIONARY, THE PASSENGER SIDE LOW BEAM HEADLIGHT MALFUNCTIONED. THE CONTACT STATED THAT THE HEADLIGHT WOULD NOT ILLUMINATE WHEN PROMPTED. IT WAS DIAGNOSED THAT THE HARNESS CONNECTOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 102,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10916109October 14, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10916148October 14, 2016
UNKNOWN OR OTHER
AT 61,794 THE AMBLE HEATER FAILED.. IT IS PART OF THE EMISSIONS SYSTEM AND VW WANTS $1200 TO REPAIR. WITHOUT IT BEING FIXED, THE CAR WILL NOT SMOG CHECK. FROM INVESTIGATING, THIS IS A PART THAT HAS BEEN FAULTY ON VW TDI'S THAT IS CAUSING MUCH FRUSTRATION WITH OWNERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10916189October 14, 2016
AIR BAGS
TAKATA RECALL - I BOUGHT A CERTIFIED PREOWNED VOLKSWAGEN PASSAT 2013. DEALER OR MANUFACTURER SHOULD PROVIDE THE TAKATA AIRBAG FIX ASAP. IF THEY DONT HAVE ETA, THEY SHOULD PROVIDE A REPLACEMENT CAR, WHICH IS SAFE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10915478October 12, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10915569October 12, 2016
STEERING
I PURCHASED THIS CAR USED IN APRIL 2016. IN JANUARY 2016, AS PART OF THE STEERING WHEEL CLOCK SPRING RECALL, A COVER WAS PLACED OVER THE CLOCK SPRING TO PREVENT THE CABLE FROM TEARING (SEE HTTP://MEDIA.VW.COM/RELEASE/1042/). LESS THAN A YEAR AFTER THE RECALL REPAIR, THE CLOCK SPRING TORE AND NEEDED TO BE REPLACED IN MY VEHICLE. THE "FIX" FAILED TO PREVENT THE KNOWN DAMAGE FROM OCCURRING. WHEN I CONTACTED VOLKSWAGEN CUSTOMER CARE, I WAS TOLD THAT THEY WOULD NOT COVER THE REPLACEMENT OF THE CLOCK SPRING, AS THE ONE-YEAR PARTS WARRANTY ONLY APPLIED TO THE COVER THAT WAS ADDED TO PROTECT THE CLOCK SPRING, AND NOT THE CLOCK SPRING ITSELF, AS THE CLOCK SPRING WAS DEEMED TO BE IN WORKING ORDER AT THE TIME THE COVER WAS ADDED. VOLKSWAGEN REFUSED TO COVER THIS $765.00 REPAIR , EVEN THOUGH THEY WERE WELL AWARE OF THE RECALL PROBLEM. I SUSPECT THERE ARE OTHER PEOPLE EXPERIENCING SIMILAR PRODUCT FAILURE, AND VOLKSWAGEN SHOULD BE HELD RESPONSIBLE FOR REPLACING THE CLOCK SPRING IN INSTANCES WHERE IT FAILS WITHIN A YEAR OF THE SO-CALLED "FIX". I WAS IN THE GROCERY STORE PARKING LOT AT THE TIME OF THE INCIDENT, BACKING OUT OF THE PARKING SPACE. THE CAR WAS IN MOTION (ALBEIT SLOWLY) AT THE TIME. THE CAR HORN NO LONGER FUNCTIONS, WHICH IS MY PRIMARY ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10915313October 11, 2016
ENGINE
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
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10914118October 5, 2016
AIR BAGS, UNKNOWN OR OTHER
AIRBAG LIGHT IS ON. CONTROL ON STEERING WHEEL DOESN'T WORK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10913767October 4, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED ANY FAILURES. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10911262October 3, 2016
AIR BAGS
"TAKATA RECALL". I RECEIVED A LETTER ABOUT THE RECALL IN APRIL 2016 AND HAVE CALLED THE DEALER TWICE AND THEY DO NOT HAVE THE PARTS TO REPAIR THIS PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10911318October 3, 2016
FUEL/PROPULSION SYSTEM
REDUCTIVE AGENT HEATING ELEMENT AND/OR LEVEL SENSOR FAILED. CAR HAS LESS THAN 32,000 MILES ON IT. THE REPAIR WAS COVERED UNDER OUR CERTIFIED PRE-OWNED WARRANTY, BUT I SEE THAT THIS SEEMS TO BE A COMMON PART FAILURE, SO I WANT TO REPORT IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10910927October 1, 2016
AIR BAGS
TAKATA INFLATORS DESPITE THE FACT THAT I RECEIVED A NOTICE REGARDING THIS RECALL MONTHS AGO, THERE IS STILL NO AVAILABLE RESOLUTION. I FEEL UNCOMFORTABLE, VULNERABLE AND UNSAFE EVERY TIME I GET IN MY CAR. I DO NOT ALLOW PASSENGERS IN MY CAR DUE TO THIS ISSUE. ASIDE FROM THE UNEASINESS I CONTINUALLY FEEL, THIS HAS CREATED MUCH INCONVENIENCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10910945October 1, 2016
UNKNOWN OR OTHER
I JUST HAD THE DEALER REFILL ADBLUE AND SOON AFTER I GET THE CHECK ENGINE LIGHT INDICATING A FAULTY SENSOR IN THE AD BLUE TANK . THIS VEHICLE IS PART OF THE RECALL FOR THE EMISSIONS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10910972October 1, 2016
UNKNOWN OR OTHER
I AM THE OWNER OF A 2013 VW PASSAT TDI. MY CAR HAS ABOUT 35000 MILES AND HAS BEEN OUTSIDE OF THE WARRANTY PERIOD FOR ABOUT 4 MONTHS. A FEW WEEKS BACK I NOTICED THE ENGINE LIGHT OF THE VEHICLE COMES ON AND OFF, AND LAST WEEK I TOOK THE CAR TO THE VW DEALER FOR A SERVICE WHERE I WAS ADVISED BY THE DEALER THAT THE AD BLUE HEATER COMPONENT NEEDED TO BE REPLACED AND THE COST INCLUDING THE PARTS AND LABOR WOULD BE AROUND A $1000.00 I THEN DID SOME RESEARCH AND LEARNED THIS IS A COMMON PROBLEM WITH THE VW TDI MODELS WHERE THE SAME COMPONENT GOES BAD AROUND 40000 MILES OR 4 YEARS. I CALLED THE VW CUSTOMER SERVICE AND EXPLAINED THE ISSUE I WAS FACING AND SOUGHT HELP TO REPLACE THE PART, AND I WAS TOLD BY THE VW CUSTOMER SERVICE SINCE THE CAR WAS OUT OF THE WARRANTY PERIOD, VW WILL NOT HELP AND I HAD TO PAY THE EXPENSE OUT OF POCKET. THIS IS YET ANOTHER PROBLEM WITH THE VW TDI MODEL ON TOP OF ALL OTHER SAFETY AND ENVIRONMENT ISSUES THESE MODELS HAVE AND VW REFUSES TO TAKE OWNERSHIP OF THE PROBLEM. THE VOLKSWAGEN EMISSIONS SCANDAL AND ALL OTHER SAFETY AND ENVIRONMENTAL ISSUES ARE BAD ENOUGH, AND NOW VW IS NOT TAKING OWNERSHIP OF THE WEAK COMPONENTS USED IN THE TDI MODELS AND EXPECT THE CONSUMER TO TAKE THE HEAVY BURDEN OF PAYING TO FIX THESE PROBLEMS. I FEEL THE GOVERNMENT AGENCIES NEED TO STEP IN AND HELP THE CONSUMER AGAINST COMPANIES LIKE THIS AND FORCE THEM TO FIX THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10910679September 29, 2016
AIR BAGS
TAKATA RECALL - IT'S BEEN MONTHS SINCE I WAS FIRST NOTIFIED. THE DEALERSHIP KEEPS TELLING ME I HAVE TO WAIT UNTIL I GET A SECOND LETTER FROM TAKATA. THIS IS UNACCEPTABLE AS I DRIVE THIS VEHICLE 80+ MILES A DAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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