Volkswagen Golf Complaints (2017)

122 consumer complaints on file.

#11527425June 16, 2023
ENGINE
The thermostat housing leaked all my radiator fluid across the front of the engine block. I have to refill the reservoir every 2-3 days in order to keep the coolant in the engine and to keep it from overheating. Low coolant lights came on at a stop light, to initially alert me of the problem. There's currently a class-action suit against VW for this and it's time to issue a recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526428June 11, 2023
FUEL/PROPULSION SYSTEM
There is a significant fuel leak from the EVAP canister, spilling gallons of fuel even with the vehicle turned off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519371April 28, 2023
FUEL/PROPULSION SYSTEM
Found vehicle was leaking gas from the passenger rear wheel well throught the liner. Had it inspected by a coworker for the issue and we deemed it was the charcoal canister at first. I ordered a new one and replaced it but concern persisted. Spoke with a former vw technician who got into contact with current technicians who stated to replace the gas tank. Had it inspected at a different location and they found the new charcoal canister, vent valve and purge valve filled with fuel and that they would need to replace them and rediagnose to find if it is one of the valves or a different issue. Decided to see online if others were having the same issue and found that others with the mark 7 golf gti (17)are having the same issues (that a recall was put out for the 2015-16 gtis). This happening is a hazard due to a possible thermal event. The vehicle is at higher risk to catch fire due to this. My vehicle is readily available to be inspected
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516400April 10, 2023
STRUCTURE:BODY
2017 VW GTI, incredibly common issue of the sunroof surround cracking and allowing water to leak into the electrical components and headliner of the vehicle. VW does not care to admit fault on this even though there are hundreds of documented cases about this issue. Less than a year out of warranty and now dealing with potential mold issues or worse, an electrical shortage problem that could cause a fire. Not sure how this can be seen in hundreds of cases from VW owners and they haven’t done anything about it. Major issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512060March 15, 2023
FUEL/PROPULSION SYSTEM
There is a problem with the fuel system in the tank region that effects the PCV valve, Charcoal cylinder and fuel tank cause a build up of pressure in the system that causes the vehicle to leak gas vapor and not be able to fill with fuel. There was a similiar issues with the 2015/2016 models and the PCV valve. The vapor build up is extremely dangerous as it could ingnite causing boldily harm or even death.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505083February 1, 2023
SUSPENSION
Front suspension creaking noise. Front suspension creaking noise during suspension cycles (going over speed bumps or entering on an inclined surface) due to I believe Coil Spring not formed correctly and rubs against the perch of the strut or other issues/manufacturer defects with the front suspension. See also technical bulletin for 2012-2019 Passat stating similar issues: https://static.nhtsa.gov/odi/tsbs/2019/MC-10155776-9999.pdf I had originally reported a creaking noise to the dealer service center while my vehicle was still under warranty. The dealer claimed it was not able to recreate the sound, which I believe to be a false statement as it is very easy to recreate as it occurs every time I pull into my driveway or go over a speed bump. I stated this at the time however I suspect they didn’t want to replace under warranty or take ownership of the defect / recall. My vehicle is available for inspection upon request. I have not sought a second opinion from an independent service center yet. I believe this poses a safety concern for both myself and many others. It continues to creak because VW refuses to admit there is a problem. Please help, thank you!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502182January 17, 2023
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
Car will stutter and stall. Usually after multiple short trips (5 stops and starts) in a short period of time (2 hours). 1 min/1000 gauge is fluttering around 0.75 on gauge when stopped. When car stalls it can be when pulling out at a stop sign. It will stall when gas is applied and then I need to coast around a corner. Occasionally the car will stall out when driving between 20 and 30 miles per hour. When this happens it is extremely dangerous because I am driving in traffic and need to pull over to the side of the road. I had this problem fixed at the dealership once before in 2021 and it cost $559.08 then. I was told at the time that gas sometimes has sediment in it and I should not get gas at grocery store pumps where the price is lower. I should stick to better gas stations. I now am getting my gas at the same two better places all the time hoping that the problem wouldn’t happen again. The problem started two weeks ago and is following the same pattern. I scheduled a service appointment again for them to check my car but it never displays any codes and it is difficult for them to recreate the stalling. My car is almost at 85,000 miles when my warranty runs out.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498054December 19, 2022
UNKNOWN OR OTHER
The sunroof glass exploded while driving. Shattered glass had the potential to fall into the vehicle had the sun shield not been closed. Shattered class could fly out onto the road causing hazards to other motorists. The sunroof has not been inspected yet. No warnings or symptoms prior to failure. While driving, a loud explosion was heard coming from the top of the car. When inspecting the top of the car it was noticed that the sunroof had been shattered along the seal. No signs of impact from projectiles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496535December 8, 2022
ELECTRICAL SYSTEM, POWER TRAIN
This is related to VW recal 37M2. My VIN is not in the recall list, but it has the exact same issue with the shifter assembly. The car does not recognize when the transmission is placed in Park. Unable to lock doors
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495771December 2, 2022
UNKNOWN OR OTHER
There is a piece of trim near the gear selector in the interior that separated to reveal a sharp edge that caused a severe cut on my hand.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11493720November 15, 2022
FUEL/PROPULSION SYSTEM, ENGINE
My car started sputtering randomly while I was driving and loosing power. Then when I tried to gas up my car, the car wouldn’t accept the gas. When I got home, gas started overflowing out of the tank all into my garage. It also soaked the whole wheel well with gas. There was no check engine line that came on. There is a current recall for this same issue which VW said is a suction pump problem on other GTI’s but not my car. There are tons of over videos on Facebook/YouTube of the exact same thing happening to them. I had the problem fixed at the dealer but it cost 3500 dollars. I still have all the receipts from the repair cost and I would like to be reimbursed since they expanded the recall but my car hasn’t received this recall even though it is the exact same issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492055November 3, 2022
FUEL/PROPULSION SYSTEM
The car start leaking gas, when you try to put gas won’t take any gas, the car was spitting gas from the pipe where you put the gas
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485522September 20, 2022
FUEL/PROPULSION SYSTEM
The fuel tank check valve is stuck closed. Gas backs up in the fuel tank neck and spills onto the ground. The auto cannot be refueled and is now covered in flammable material. Fuel may also be leaking from the EVAP canister in the passenger real wheel well.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485047September 18, 2022
FUEL/PROPULSION SYSTEM
The fuel suction pump failed. This is the same 20Y6 recall from the 2015-16. Symptoms are engine shuddering, and abruptly stalling. Gasoline leaking from the rear passenger wheel area.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484804September 16, 2022
STRUCTURE:BODY
Driver's door latch failed and often will not latch the door closed. Door just bounces off the door frame lightly. Occasionally I've missed that this has happened and started driving with the door unlatched.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484535September 14, 2022
FUEL SYSTEM, GASOLINE:STORAGE:EVAPORATIVE EMISSIONS:CANISTER
Fuel will not fill. EVAP system to fail. Car stalls after trying to fill with gas.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11480048August 18, 2022
FUEL/PROPULSION SYSTEM
1. What component or system failed or malfunctioned, and is it available for inspection upon request? The fuel tank, along with several related valves 2. How was your safety or the safety of others put at risk? The issues with the fuel tank caused gasoline to steadily leak out of the fuel tank. This leak occurred both when the vehicle was stationary and in motion. 3. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, the issue has been reproduced and confirmed by both an independent repair shop and by a Volkswagen dealership 4. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? The vehicle has been inspected by a Volkswagen dealership 5. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No, there were no warning lights or messages prior to the incident occurring
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11476600July 29, 2022
FUEL SYSTEM, GASOLINE:STORAGE
The contact owns a 2017 Volkswagen Golf. The contact stated while driving approximately 25 MPH, the vehicle started jerking with the check engine warning light illuminated. The contact parked the vehicle at her residence and upon exiting the vehicle, she smelled an abnormally strong gasoline odor. The contact inspected the vehicle and saw a pool of gasoline underneath the passenger’s side rear of the vehicle. The contact had the vehicle towed to a dealer, who diagnosed that the breather valve inside the fuel tank had failed. The dealer determined that the fuel tank, fuel lines and charcoal canister needed to be replaced. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 66,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11475578July 24, 2022
FUEL/PROPULSION SYSTEM
I noticed that I was unable to fill the gas tank: the pump kept stopping as though the tank was full and would overflow from the fuel tank. The car was also driving sluggishly, particularly at slower speeds and gear changes. One day later, I noticed fuel pouring out of the right/passenger side rear bumper area. Purchased in 2017 and it only has 40K miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11475466July 23, 2022
FUEL/PROPULSION SYSTEM, POWER TRAIN, UNKNOWN OR OTHER
I am resubmitting a previous complaint as I have learned and experienced more problems with the vehicle since my initial complaint. My 2017 VW GTI only has 57K miles and I have been taking it to the dealer for proper and timely maintenance. My fuel system is showing signs of failure. Based on research I have been doing online ( I could be wrong) it seems the Volkswagen golfs have a part inside the gas tank that fails and starts causing a safety hazard. My gas tank builds up pressure and literally expels gas out from somewhere. I started finding a small pool of fuel behind my car when I park at work or at home. I have since parked my vehicle and will be taking it into the dealer for inspection and repair. I read online that the 2015 models have had a recall for a part called a “suction pump” in the gas tank. I think it is safe to assume that my 2017 is having the same issue as the 2015s. Although my year make and model has not had a recall for the unsafe issue. My car is not safe to drive currently. I cannot put gas into the tank, it throttles down and up sporadically and it literally burps and expels gas from somewhere under in the back of the vehicle and the refueling neck. Please look into this issue as I am not the only person who has experienced this. Thank you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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