Volkswagen Golf Complaints (2019)

63 consumer complaints on file.

#11341069July 23, 2020
UNKNOWN OR OTHER
AUTONOMOUS EMERGENCY BRAKING SYSTEM DOES NOT WORK IN EMERGENCY SITUATION - DID NOT DEPLOY IN A REAR-END COLLISION SITUATION.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11307370February 5, 2020
ENGINE
ENGINE STALLED WHILE STOPPED AT A STOP SIGN IN MY NEIGHBORHOOD ON NEW CAR. START/STOP FEATURE WAS DISABLED AND I WAS RETURNING HOME. THE ENGINE WAS WARMED UP. THE VEHICLE DISPLAY INFORMED ME TO PUT THE VEHICLE IN PARK AND RESTART THE VEHICLE MANUALLY. THIS GTI HAS THE DSG AUTO TRANSMISSION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11306451February 1, 2020
ENGINE, POWER TRAIN
ENGINE HESITATE, STUMBLE AND JERK FROM STOP TO THE FIRST 5 GEARS AND MAKE WHINING NOISE. BRAND NEW CAR! SCARY DO DRIVE AND DANGEROUS. HAVE THE CAR FOR ABOUT 2 WEEKS, 1,500 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11298397January 10, 2020
ENGINE
ENGINE STALLS REPEATEDLY WHILE SLOWING TO A STOP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281274November 20, 2019
ENGINE, FUEL/PROPULSION SYSTEM, STEERING
2019 GTI 6MT STALLS. THE ISSUE PRESENTS ITSELF SLOWING DOWN TO A STOP, WHERE THE ENGINE WILL SOFT STALL AND REQUIRE RESTARTING. THIS HAS HAPPENED WHEN STOPPED AT A LIGHT, AS WELL AS WHEN IN MOTION, COASTING TO A STOP. IT HAS HAPPENED ON THE HIGHWAY, IN HEAVY TRAFFIC, AS WELL AS PARKING IN A PARKING SPOT. THE UNSAFE CONDITION IS WHEN IN HEAVY TRAFFIC, IN RUSH HOUR ON RT 287 (MAJOR HIGHWAY) COASTING TO A STOP, THE ENGINE DIES AND I LOOSE CONTROL OF THE STEERING WHEEL CONTROL AND ACCELERATION. THE START STOP BUTTON NEEDS TO BE PUSHED TO GET THE CAR TO START UP AGAIN. THE CAR IS BRAND NEW AND HAS ROUGHLY 650 MILES ON IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11278695November 7, 2019
VISIBILITY/WIPER
THE DRIVER'S SIDE REARVIEW MIRROR DEVELOPED A STRESS CRACK WHICH MAY AFFECT VISIBILITY. THE ISSUE WAS NOT CAUSED BY ROAD DEBRIS. VEHICLE WAS IN MOTION ON HIGHWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11270430October 23, 2019
ENGINE
I HAD SOME ENGINE STALL PROBLEMS WITH THE VEHICLE WHEN FIRST PURCHASED. THE ENGINE WOULD CUT OFF QUIETLY WHILE AT A STOP LIGHT AND BEGINNING TO DEPRESS THE CLUTCH WHILE IN NEUTRAL. HAPPENED IN HEAVY TRAFFIC ON THE HIGHWAY AND IN STOP-AND-GO CITY TRAFFIC. I BROUGHT IT BACK TO THE DEALERSHIP AND THEY CLAIM TO HAVE RESET THE ENGINE CONTROL MODULE. UPON A FEW DAY AFTER RETURN, THE ENGINE CUT OFF WHILE THE CLUTCH WAS DEPRESSED IN THE MIDDLE OF A TURN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11268502October 15, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2019 VOLKSWAGEN GOLF. WHILE DRIVING IN FIRST AND SECOND GEARS, THE VEHICLE SUDDENLY STALLED. THE FAILURE OCCURRED ON MULTIPLE OCCASIONS AND ALSO OCCURRED WHILE THE TRANSMISSION WAS NOT IN GEAR WITH THE CLUTCH PEDAL DEPRESSED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER, BUT THE FAILURE COULD NOT BE DUPLICATED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED CASE NUMBER: 190719047. THE CONTACT INDICATED THAT THE FAILURES WERE RELATED TO NHTSA INVESTIGATION NUMBER: DP19-003. THE FAILURE MILEAGE WAS 100.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11268696October 15, 2019
ENGINE
TL* THE CONTACT OWNS A 2019 VOLKSWAGEN GOLF. THE CONTACT PURCHASED THE VEHICLE A FEW DAYS AGO. WHILE DRIVING, THE VEHICLE STALLED TWICE WITHOUT WARNING. THE CONTACT ACTIVATED THE ECO AND NORMAL MODES, BUT THE VEHICLE FAILED TO START. THE CONTACT ALSO DEPRESSED THE ACCELERATOR PEDAL TO SEE IF THE VEHICLE WOULD START, BUT WAS UNSUCCESSFUL. THE CONTACT HAD TO MANUALLY START THE VEHICLE WITH THE KEY AND WAS ABLE TO DRIVE. THE CONTACT CALLED NORM REEVES VOLKSWAGEN SUPERSTORE (20 AUTO CENTER DR, IRVINE, CA 92618, (949) 830-7300) AND WAS INFORMED TO SCHEDULE AN APPOINTMENT OR TAKE THE VEHICLE TO A LOCAL DEALER. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 320.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11265704October 2, 2019
ENGINE, POWER TRAIN
TL* THE CONTACT OWNS A 2019 VOLKSWAGEN GOLF. WHILE DRIVING FREQUENTLY AT VARIOUS SPEEDS AND ATTEMPTING TO STOP THE VEHICLE, THE CLUTCH ENGAGED ON ITS OWN. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO LOW COUNTRY VOLKSWAGEN (1001 JOHNNIE DODDS BLVD, MT PLEASANT, SC 29464, (843) 881-8555) WHO STATED THAT THE CAUSE OF THE FAILURE WAS UNDETERMINED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 800. THE VIN WAS INVALID.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11255801September 16, 2019
ELECTRICAL SYSTEM, POWER TRAIN, UNKNOWN OR OTHER
PURCHASED 2019 GTI RABBIT EDITION 6MT. SOON AFTER PURCHASE, VEHICLE BEGAN STALLING UNEXPECTEDLY WHEN COMING TO A STOP WHEN CAR IS IN NEUTRAL. HAS HAPPENED WHEN CLUTCH IS EITHER DEPRESSED OR NOT. SOMETIMES CAR HAS STALLED WHEN FULLY STOPPED. IN THIS CASE THE CAR STARTS IDLING ROUGHLY AND SHUDDERS BEFORE STALLING. CAR STARTS UP AGAIN WITH NO WARNING LIGHTS ILLUMINATED. CALL HAS STALLED 6+ TIMES SINCE PURCHASE. CAR HAS ALSO EXHIBITED EXCESSIVE VIBRATION COMING FROM THE ENGINE SINCE PURCHASE. DEALERS HAVE NOT REALLY BEEN HELPFUL; THEY EITHER DENY THAT THERE IS A PROBLEM OR SAY THAT THE WHEELS/TIRES NEED BALANCING, HOWEVER BALANCING AND REPLACING THE TIRES DID NOT FIX THE ISSUE. I AM POSITIVE THIS IS RELATED TO THE STALLING ISSUES. ALSO, THE GEAR NUMBER INDICATOR SOMETIMES SHOWS THAT THE CAR IS A A DIFFERENT GEAR THAN WHAT IS CURRENTLY SELECTED (I.E., CAR IS IN 4TH BUT GEAR INDICATOR INCORRECTLY SHOWS THE CAR IS IN 2ND). I HAVE SEEN THAT OTHER OWNERS HAVE THESE SAME EXACT ISSUES WHICH MEANS THAT THESE ARE MANUFACTURING DEFECTS IN THE VEHICLE. THIS IS A SAFETY ISSUE BECAUSE THE CAR COULD STALL AT ANYTIME MAKING IT HARDER TO CONTROL OR STOP, ESPECIALLY IN AN EMERGENCY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11254728September 11, 2019
POWER TRAIN, STEERING
TL* THE CONTACT OWNS A 2019 VOLKSWAGEN GOLF. WHILE THE VEHICLE WAS STATIONARY AT A STOP SIGN, IT STALLED, SHUT OFF, AND THE STEERING WHEEL SEIZED. WHEN THE VEHICLE WAS RESTARTED, IT RESUMED NORMAL OPERATION. RIVERSIDE VOLKSWAGEN (8330 INDIANA AVE D, RIVERSIDE, CA 92504, (951) 509-2100) WAS CALLED AND STATED THAT THEY WOULD ATTEMPT TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 40.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11254088September 9, 2019
ENGINE
TL* THE CONTACT OWNS A 2019 VOLKSWAGEN GOLF. WHILE DRIVING 5-15 MPH, THE VEHICLE SEIZED WITHOUT WARNING. THE CONTACT VEERED TO THE SHOULDER OF THE ROAD, MANUALLY RESTARTED THE ENGINE, AND THE VEHICLE RESUMED NORMAL OPERATION. THE VEHICLE WAS TAKEN TO SUNTRUP VOLKSWAGEN (6000 S LINDBERGH BLVD, ST. LOUIS, MO 63123, (314) 892-8200) TO BE DIAGNOSED, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE RECURRED MULTIPLE TIMES. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS APPROXIMATELY 75,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11252435August 30, 2019
ENGINE
TL* THE CONTACT OWNS A 2019 VOLKSWAGEN GOLF. WHILE STOPPED AT A STOP LIGHT, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO MCKENNA VOLKSWAGEN (18711 BEACH BLVD, HUNTINGTON BEACH, CA 92648, (888) 355-5733), BUT THEY WERE UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 900.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11245869August 22, 2019
ENGINE, POWER TRAIN
I WAS PULLING UP TO A RED LIGHT, CLUTCHED IN, SHIFTED TO NEUTRAL AND NOTICED MY STEERING HAD LOCKED. I RESTARTED THE CAR, IT STUMBLED, AND THEN DIED. RESTARTED AGAIN, IT STUMBLED AND THEN DIED. RESTARTED AGAIN, IT STUMBLED, AND THEN DIED. RESTARTED AGAIN, AND THEN THE LIGHT HAD TURNED SO I GAVE IT THROTTLE TO KEEP IT FROM STALLING AND THEN GOT GOING. ONCE MOVING I DID NOT HAVE ANY DRIVEABILITY ISSUES. IT HAD ABOUT A 1/4 TANK OF 93 OCTANE FUEL AND I HAD JUST DRIVEN A FEW MILES ON SOME CITY BACKROADS. DURING THE STALL THE GAUGE GEAR INDICATOR SHOWED 5>4 WHEN IN NEUTRAL MEANING THE CAR THOUGHT IT WAS IN 5TH GEAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11245936August 22, 2019
POWER TRAIN
2019 VW GTI RABBIT EDITION 6SPD MANUAL. INTERMITTENTLY, WHEN APPROACHING A STOP LIGHT OR TRAFFIC STOPPING, THE CAR IN NEUTRAL, OR WITH THE CLUTCH FULLY DEPRESSED, THE ENGINE WILL STALL. THE CAR WILL RESTART. SOMETIMES AFTER THIS HAPPENS, THE CAR WILL HAVE A STRANGE EXHAUST SOUND THAT REMINDS ME OF A CAR THAT IS RUNNING ON NOT ALL OF THE CYLINDERS, OR HAS AN AFTERMARKET CAMSHAFT. IF THE CAR IS SHUT OFF FOR A SHORT PERIOD OF TIME AND THEN RESTARTED, THIS EXHAUST SOUND WILL DISAPPEAR. WHEN THE CAR STALLS, ALL POWER STEERING ASSIST CEASES. THIS STALLING ONLY SEEMS TO HAPPEN WHILE STOPPING AND IS RANDOM. SOME DAYS, IT WILL DO IT 4-5 TIMES IN A 11 MILE TRIP AND SOME DAYS, NOT AT ALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11243518August 13, 2019
ENGINE
TL* THE CONTACT OWNS A 2019 VOLKSWAGEN GOLF GTI. THE CONTACT STATED THAT ON SEVERAL OCCASIONS WHILE STOPPED AT A TRAFFIC LIGHT, THE VEHICLE STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TOWED TO HARPER VOLKSWAGEN LOCATED AT 9901 KINGSTON PIKE, KNOXVILLE, TN 37922, (865) 691-0393, TO BE DIAGNOSED. THE MECHANIC WAS UNABLE TO RETRIEVE A FAULT CODE OR TO DUPLICATE THE FAILURE. THE CONTACT STATED THAT ON THE FIFTH OCCASION OF HAVING THE VEHICLE TAKEN TO THE DEALER, THE CONTACT WAS INFORMED THAT THE VEHICLE HAD SHIFTED TO ECONOMY MODE WHICH CAUSED THE VEHICLE TO SHUT OFF. ON ONE OCCASION, THE VEHICLE WAS STRUCK IN THE REAR BY ANOTHER VEHICLE WHILE ATTEMPTING TO DRIVE OFF FROM A TRAFFIC LIGHT. THERE WAS NO INJURY SUSTAINED IN THE REAR END COLLISION. THE CONTACT STATED THAT THE SERVICE TECH CALLED THE MANUFACTURER TO INFORM THEM OF THE FAILURE WITH THE VEHICLE. THE MANUFACTURER'S RESPONSE WAS STILL PENDING. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 2,604.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11235282July 27, 2019
POWER TRAIN
COMING UP TO A STOP WITH THE VEHICLE IN NEUTRAL, WHETHER HAVING THE CAR IN NEUTRAL OR USING THE CLUTCH PEDAL, THE VEHICLE WILL STALL. THIS OCCURS IN ANY SCENARIO SUCH AS EXITING A HIGHWAY AND COMING TO A STOP, OR PULLING INTO A PARKING SPACE, OR INCHING FORWARD IN TRAFFIC. IT ALWAYS OCCURS IN THE FINAL MOMENTS OF COMING TO A STOP. JULY 23 2019 IS THE FIRST DATE OF OCCURRENCE. SINCE THEN IT HAS OCCURRED RANDOMLY HAPPENING ONCE IN A DAY OR 9 TIMES IN ONE DAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232051July 15, 2019
UNKNOWN OR OTHER
CAR IS STALLING AND TRANSMISSION IS NOT SHIFTING PROPERLY. HAVE HAD IN THE DEALERSHIP MULTIPLE TIMES, TOTALING OVER 5 DAYS IN SHOP. 4 DAYS FIRST TIME, AT THE DEALERSHIP TWICE TODAY (JULY 15, 2019) STALL OCCURS AFTER SITTING IN TRAFFIC OR STOP-GO DRIVING. WHEN COMING TO A STOP, WILL SHUTTER AND COME TO A STALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11229984July 8, 2019
ENGINE, POWER TRAIN
AS I AM BRAKING TO A STOP WITH THE CLUTCH FULLY DEPRESSED (AT A RED STOP LIGHT OR TO MAKE A LEFT TURN), THE CAR QUIETLY AND COMPLETELY STALLS OUT AND SHUTS DOWN. THE DASH LIGHTS REMAIN ON. I CAN RESTART THE CAR. THIS SEEMS TO OCCUR RANDOMLY BUT OCCURRED 3 TIMES YESTERDAY AFTERNOON. NO ENGINE CHECK LIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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