Volkswagen CC Complaints (2009)

136 consumer complaints on file.

#10763599September 14, 2015
STEERING
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN CC. IMMEDIATELY AFTER REFUELING AND STARTING THE VEHICLE, THE STEERING WHEEL BEGAN TO VIBRATE VIOLENTLY. IN ADDITION, WHILE DRIVING AT A LOW SPEED, THE VEHICLE STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE; HOWEVER, THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE CONTACT HAD TO APPLY FORCE TO THE STEERING WHEEL IN ORDER TO STEER THE VEHICLE AND THE POWER STEERING WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHO DIAGNOSED THE VEHICLE AND STATED THAT THE FAILURE CORRECTED ITSELF. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT WAS AWARE OF NHTSA CAMPAIGN NUMBER: 08V577000 (STEERING), BUT THE VIN WAS NOT INCLUDED. THE FAILURE MILEAGE WAS 22,100. UPDATED 11/18/15*LJ UPDATED 1/12/2015 *JS UPDATED 01/28/16.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10763402September 13, 2015
ENGINE, FUEL/PROPULSION SYSTEM
I JUST BOUGHT THIS 2009 CC FROM BUENA PARK NISSAN DEALERSHIP IN CALIFORNIA, IN FEBRUARY 2015 AND PUT IN JUST 6000 MILES. I WAS DRIVING TO WORK ON BEVERLY BL ON JULY 27TH WHEN ALL OF A SUDDEN THE CAR JUST LOST POWER WHILE IN MOTION.FORTUNATELY I WAS IN THE OUTSIDE LANE AND WAS ABLE TO PULL TO THE SIDE. AFTER CHECKING TO SEE IF THERE WAS A LOOSE CONNECTION TO THE BATTERY OR WHATEVER....I STARTED IT AND WAS ABLE TO DRIVE 3 BLOCKS TO WORK BEFORE IT STALLED AGAIN. I HAD IT TOWED TO MY MECHANIC AND WAS DIAGNOSED WITH P2293 LOW FUEL PRESSURE. HE SAID IT WAS DRIVE ABLE BUT THAT ONE DAY IT MAY NOT START. AFTER THAT INCIDENT THE CAR HAS STALLED 8 OTHER TIMES TWICE ON THE FREEWAY AND THE LAST ONE WAS AT AN INTERSECTION WITH MY WIFE AND MY 87 YEAR OLD MOTHER IN LAW. I HAD HIGH PRESSURE FUEL PUMP REPLACED AND AS THE MECHANIC CAME TO PICK ME UP TO GET MY CAR IT STALLED IN THE MIDDLE OF AN INTERSECTION WHILE HE WAS DRIVING. IT STALLED AGAIN BEFORE WE GOT TO HIS SHOP. I DECIDED TO CHECK INTO THIS ISSUE AND DISCOVERED THAT THIS IS A COMMON PROBLEM WITH THE CCS. I HAVE NOT DRIVEN THE CAR IN A MONTH AND IS PARKED IN NEW CENTURY DEALERSHIP IN GLENDALE,CA .AFTER CONTACTING VOLKSWAGEN CORPORATE,THEY ASKED ME TO TAKE IT TO THE NEAREST DEALERSHIP WHICH I DID. FOUR DAYS LATER I GOT AN EMAIL STATING THEY CANNOT OFFER ANY FINANCIAL ASSISTANCE AND MORE SO I AM RESPONSIBLE FOR THE $130 DIAGNOSIS FEE. IT IS ONLY A MATTER OF TIME BEFORE THERE SERIOUS FATALITIES FROM THIS VERY DANGEROUS SITUATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10723798June 7, 2015
FUEL/PROPULSION SYSTEM
I WAS DRIVING IN ALBANY GA WHEN I CAME UP TO A RED LIGHT. I STOPPED AND WHEN I PRESSED THE ACCELERATOR THE CAR WAS UNRESPONSIVE. IT WAS LIKE THE FUEL STOPPED FLOWING. IT THEN PICKED UP AGAIN. EVER SINCE THEN THIS HAS BEEN HAPPENING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10704034April 6, 2015
FUEL/PROPULSION SYSTEM, ENGINE AND ENGINE COOLING
I WAS DRIVING ON THE STREET AND MY VEHICLE LOST POWER AND SHUT OFF WITHOUT ANY WARNING. ONCE, THE VEHICLE SHUT OFF I TRIED TO RESTART IT AND IT HAD NO POWER. ENGINE AND BATTERY LIGHTS WERE ON AT THIS POINT. I HAD THE VEHICLE TOWED TO THE VW DEALER. HAD THE BATTERY REPLACED AND THEY NEED TO REPLACE THE FUEL PUMP, FUEL PUMP REGULATOR MODULE $975 + COUNTING. I HAD ANOTHER INCIDENT BACK ON 2013 FOR THE FUEL PUMP CONTROL MODULE. IT'S A CONSTANT ISSUE WILTH THE FUEL ASSEMLY LINE BEING DEFFECTIVE ON THE CC'S. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10702314March 28, 2015
FUEL/PROPULSION SYSTEM
THE FUEL PUMP FAILED WHILE DRIVING RESULTING IN AN ENGINE SHUT OFF AND LEFT ME DRIFTING WITH A DEAD ENGINE IN THE MIDDLE OF TRAFFIC AT 45 MPH ON I-195 WITH THE POWER STEERING AND BRAKES NOT WORKING DUE TO THE ENGINE SHUTTING OFF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10690985February 26, 2015
UNKNOWN OR OTHER
REAR MAIN SEAL FAILURE. OIL LEAK ON HOT ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10652672November 5, 2014
VEHICLE SPEED CONTROL, VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN CC SPORT. THE CONTACT STATED WHILE DRIVING AT APPROXIMATELY 50 MPH, THE ACCELERATOR PEDAL FAILED TO RESPOND CAUSING THE VEHICLE TO DECELERATE AND STOP. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE THROTTLE POSITION KIT NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 83,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10632410September 11, 2014
SEAT BELTS
PASSENGER SIDE SEAT BELT WARNING LIGHT COMES ON INTERMITTENTLY AND ALARM SOUNDS, INDICATING THAT THE AIR BAG SYSTEM IS NOT WORKING ON PASSENGER SIDE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10631627September 8, 2014
ENGINE
I WAS DRIVING AND MY 2009 VW CC 2.0 AND MY ENGINE STARTED SHAKING AND SHUT DOWN WITH NO WARNING, TRY TO START NOTHING. I TOWED IT TO A LOCAL VW DEALERSHIP(CHAPMAN ) I GOT A CALL THE NEXT MORNING STATING MY ENGINE TIMING CHAIN TENSIONAL WAS BAD AND I MIGHT NEED AN ENGINE, BUT FOR THEM TO VERIFY IF ENGINE IS UNREPAIRABLE I WILL NEED 620+TAX. I CALLED VW HEADQUARTERS AND SPOKE WITH SOMEONE WHO TOLD ME THAT THERE WAS NO TSB OR RECALL ON MY VEHICLE SO IT WAS NOTHING THEY COULD DO FOR ME . SO I STARTED SEARCHING ONLINE AND THERE IS 100 OF POST AND INFORMING ON THIS. I WILL TRY CALLING VW BACK MAYBE SOMEONE ELSE WILL HELP ME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10617852July 31, 2014
FUEL/PROPULSION SYSTEM
MY VEHICLE WAS BEING DRIVEN LOCALLY (<3 MILES) TO A LOCAL GROCERY STORE. THERE WAS NO INDICATION OF ANY ISSUES WITH THE FUEL SYSTEM. THERE WAS NO ALERT THAT APPEARED ON THE DASH TO INDICATE AN ENGINE OR VEHICLE ISSUE AS IT SHOULD BE WITH THE VEHICLE INFO SYSTEM. UPON COMPLETION OF SHOPPING I STARTED THE CAR AS NORMAL AND THEN IT STALLED. I THEN ATTEMPTED TO RESTART THE VEHICLE SEVERAL TIMES, BUT COULD NOT. I TOWED IT TO THE LOCAL DEALERSHIP WHERE THEY TOLD ME THAT IT WAS A FAULTY FUEL PUMP AND HAD TO BE REPLACED AT A COST OF $1500+. A FUEL PUMP SIMPLY DOESN'T DIE WITHOUT THERE BEING SOME SYMPTOMS OR ISSUES WITH POWER GOING TO THE UNIT. THERE SHOULD BE SOME INDICATION OF AN IMPENDING ISSUE WITH THE FUEL PUMP LIKE A CHECK ENGINE LIGHT. IT ONLY MAKES SENSE THAT THE LIGHT SHOULD COME ON SEE THAT THE ENGINE IS NOT GETTING ALL OF THE FUEL IT NEEDS. NOW THAT ITS BEEN REPLACED, I RECENTLY (7/30/14) FILLED MY TANK AND THE PUMPED STOPPED AT THE TOP END OF 17.2+ GALLONS (NEAR CAPACITY) OF THE TANK. WHEN I STARTED THE CAR IT SHOWED 3/4 OF A TANK. AS I CONTINUED TO DRIVE CLOSE TO 20 MILES THE GAUGE SLOWLY REFLECTED THE ACTUAL GAS IN THE TANK. I WOULD GENUINELY HATE FOR THE PUMP TO STOP WORKING ON THE HIGHWAY OR A STATE ROAD/LOCAL STREET, BECAUSE THE PARKING BRAKES AUTOMATICALLY TURN ON WHEN THE CAR STALLS OR TURNS OFF WHICH IS CLEARLY A DEADLY HAZARD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10605210June 23, 2014
ENGINE
I HAVE I CODE P2293 WHICH STALLS MY CAR .... I SEE ALL THE OTHER VW OWNERS HAVE THE SAME PROBLEM I DON'T KNOW IF VW SHOULD FIX THE PROBLEM WITH THEY OWN EXPENSES OR WHAT TO DO??? *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10588990May 16, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN CC. THE CONTACT STATED THAT THE PASSENGER SIDE AIR BAG WARNING LIGHT ILLUMINATED. THE CONTACT MENTIONED THAT THE FAILURE OCCURRED ON NUMBEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER, WHO STATED THAT THE PASSENGER SEAT POD SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000. DR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10583398April 17, 2014
ENGINE, FUEL/PROPULSION SYSTEM
I HAVE A 2009 CC THAT AFTER DRIVING FOR A LONG TIME 1-1 1/2 HRS THE CAR BOGGS DOWN AND DIES AT LOW SPEED OR COMING TO A STOP. THIS HAS HAPPENED AT LEAST A DOZEN TIMES SINCE THE FIRST OCCURANCE. THIS IS A VERY DANGEROUS SAFETY ISSUE. I WENT TO THE DEALER AND THEY REPLACED A FUEL PUMP. IN 2-3 DAYS THIS EXACT SAME PROBLEM HAPPENED AGAIN. THE ENGINE LIGHT CODE STATED THAT THE PROBLEM WAS A FUEL PUMP BUT THAT HAS BEEN REPLACED ALREADY. THIS NEEDS TO BE CHECKED INTO AS IT IS A VERY DANGEROUS SITUATION AND IT APPEARS THAT SEVERAL INDIVIDUALS ARE HAVING THE SAME PROBLEM. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10574520March 24, 2014
AIR BAGS
2009 VOLKSWAGEN CC. CONSUMER WRITES IN REGARDS TO AIR BAG IGNITER FAILURE. *SMD THE CONSUMER STATED THE ONBOARD COMPUTER SIGNALED A PROBLEM WITH THE DRIVER'S AIR BAG. THE VEHICLE WAS IMMEDIATELY TAKEN TO THE DEALER, WHERE IT WAS DIAGNOSED AS AN INTERNAL FAILURE IN THE DRIVER'S AIR BAG IGNITER AND RECOMMENDED REPLACING THE FAULTY DEVICE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10558593January 6, 2014
SEAT BELTS
THE WARNING LIGHT/BELL WILL SPORADICALLY INDICATE THE DRIVER'S SEATBELT IS UNFASTENED WHILE ITS IS STILL FASTENED. THIS HAPPENS WHILE DRIVING THE VEHICLE AT VARYING SPEEDS. DEALERSHIP COULD NOT DUPLICATE THE ISSUE NOR COULD THEY ISOLATE THE PROBLEM CAUSING IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10552511November 15, 2013
POWER TRAIN
WHEN I FIRST BOUGHT MY VW CC IT WAS VERY SMOOTH AND WORKED RELATIVELY WELL. AFTER A WHILE IT REALLY GOT ROUGH, WHEN I START MOVING FROM A COMPLETE STOP, THE CAR JERKS BACK AND FORTH ONE OR TWO TIMES ROUGHLY. THIS HAPPENS ON AN UPHILL OR DOWNHILL. ALSO THE CAR SLAMS INTO FIRST GEAR REALLY HARD WHEN SLOWING DOWN TO A COMPLETE STOP, MAKING PASSENGERS BODIES SHIFT FORWARD FROM MOMENTUM. IT FELLS LIKE I SLAMMED ON TO THE BRAKES. ALSO SOMETIMES FROM A STOP WHEN I PUT MY FOOT ON THE GAS, THE CAR HESITATES BEFORE SLAMMING INTO FIRST GEAR AFTER TWO OR THREE SECONDS OF NOT RESPONDING TO MY THROTTLE INPUT. THIS HAS ME SCARED ON A COUPLE OF TIMES OF INSTANCES BECAUSE I ALMOST GOT INTO A REAR END COLLISION FROM SOMEONE WHO IS NOT PAYING ATTENTION OR SIMPLY BECAUSE NO ONE EXPECTS A CAR TO STOP ALL OF A SUDDEN AFTER STARTING TO ROLL AFTER A COMPLETE STOP, AND ALMOST SLAMMING INTO THE BACK OF MY CAR. LUCKILY I KNEW THAT MY CAR HAD THIS CHARACTERISTIC SO I REACTED QUICKLY ENOUGH TO ACCELERATE ON TIME TO GET OUT OF THEIR WAY. FROM WHAT I UNDERSTAND THIS IS A PROBLEM WITH THE MECHATRONICS UNIT AND MANY PEOPLE HAVE HAD SUCCESS FIXING THE PROBLEM BY GETTING A REPLACEMENT MECHATRONICS UNIT INSTALLED. ALMOST EVERYONE I HAVE MET WITH THE SAME CAR HAS EXPERIENCED THE SAME PROBLEM I DO. SOMETHING NEEDS TO BE DONE TO CORRECT THIS UNSAFE AND VERY ANNOYING ISSUE OR PEOPLE ARE GOING TO END IN THE HOSPITAL DUE TO A REAR END COLLISION OR EVEN WORSE. IT CAN CAUSE REALLY SERIOUS DAMAGE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10546020September 28, 2013
POWER TRAIN, FUEL SYSTEM, GASOLINE
ON 9/12/13 WHILE DRIVING ON THE HIGHWAY WITHOUT ANY WARNING THE CAR LOSS ENGINE POWER, WOULD NOT ACCELERATE AND SHUT OFF IN THE MIDDLE OF THE HIGHWAY. THE BATTERY LIGHT DID COME ON ONCE THE CAR SHUT OFF. I WAS UNABLE TO RESTART THE CAR TO MOVE OFF THE HIGHWAY. I IMMEDIATELY TURNED ON THE HAZARDS AND KEPT MY FOOT ON THE BRAKES SO CARS WOULD NOT CRASH INTO ME. THE CAR STILL HAD FULL POWER WITH ALL CONTROLS (RADIO, POWER WINDOWS, AC, LIGHTS, ETC.). THE VEHICLE WAS TOWED TO A LOCAL VW DEALER AND DIAGNOSED AS A DEFECTIVE LOW PRESSURE FUEL PUMP AND FUEL CONTROL MODULE, $850 REPAIR. THE SERVICE ADVISOR STATED THIS IS A COMMON PROBLEM WITH THE CC'S (DIRECT INJECTION). THE REPAIRS WERE COMPLETED BY THE VW DEALER ON 09/13/13. ON 09/18/13 FIVE DAYS LATER AND LESS THAN 100 MILES AFTER THE LOW PRESSURE FUEL PUMP & MODULE WAS REPLACED; WHILE COMMUTING FROM WORK THE CHECK ENGINE LIGHT CAME ON AND THE CAR IMMEDIATELY LOST ENGINE POWER, WOULD NOT ACCELERATE AND SHUT OFF IN RUSH HOUR TRAFFIC. AGAIN IT WAS TOWED BACK TO VW AND THIS TIME DIAGNOSED AS DEFECTIVE HIGH PRESSURE FUEL PUMP AND CONTROL MODULE, FOR ANOTHER $850 IN REPAIRS. ON 09/21/13 I CONTACTED VW OF AMERICA ONLINE AND MADE A FORMAL COMPLAINT; TWICE IN ONE WEEK THE VEHICLE HAS SHUT OFF IN TRAFFIC, WITH NO WARNING, ENDANGERING MY LIFE AND THE LIVES OF OTHERS. THE VW DEALER IS PLAYING A GUESSING GAME WITH DIAGNOSING THE PROBLEM. THE VW DEALER ALSO CONTACTED VW OF AMERICA ON MY BEHALF WITH THE PROBLEMS AND CONCERNS WITH THE VEHICLE. VW OFFERED TO COVER THE PARTS AND I PAID THE LABOR $200+. THE REPAIRS WERE COMPLETED ON 9/25/13 BY VW, I DROVE THE CAR HOME LESS THAN 25 MILES AND THE CAR STARTED TO SPUTTER AND THE CHECK ENGINE LIGHT CAME ON. I IMMEDIATELY CALLED THE VW DEALER AND WAS TOLD TO BRING THE CAR BACK. 3 TIMES IN TWO WEEKS, THE CAR IS BACK TO THE VW DEALER AND THEY CAN'T FIX THE PROBLEM. THIS IS A REAL SAFETY PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10536187August 19, 2013
TIRES, TIRES:SIDEWALL
NOTICED SIDEWALL FAILURE NEAR THE INNER TREAD LINE ON ALL FOUR TIRES. 35K MILES. MAJOR RISK OF BLOWOUT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10535520August 15, 2013
SEAT BELTS
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN CC. THE CONTACT STATED THAT THE AIR BAG WARNING LAMP WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO DIAGNOSED THAT THE WIRING HARNESS FOR THE PASSENGER'S SIDE FRONT BUCKLE ASSEMBLY WAS DEFECTIVE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT OFFER ANY ASSISTANCE SINCE THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 09V097000 (SEAT BELTS). THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10534186August 8, 2013
FUEL/PROPULSION SYSTEM, ENGINE, POWER TRAIN
I WAS HAVING PROBLEMS WITH MY CC AFTER I BROUGHT FROM A DEALERSHIP FOR 18 DAYS, WHEN I WAS DRIVING AT ONE NIGHT AT A SPEED OF 60MPH, WHILE DRIVING IT SEEMS FINE BUT AFTER 7 MINUTES, THE CAR HAS NO RESPONSE WHILE I STEPPED ON THE GAS PEDAL, THE ENGINE LIGHT AND BATTERY LIGHT SHOWED UP, RPM AND SPEED SLOW DOWN RAPIDLY. I PULL OVER AND I RESTART THE CAR AND CONTINUE FOR ANOTHER 400 YARDS AND CAR DIE, I HAVE IT TOWED TO DEALERSHIP NEXT MORNING AND THEY FOUND OUT THE CAR HAS A BAD FUEL PUMP AND BAD FUEL INTAKE AND HAS TO REPLACE FOR $1500. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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