Toyota RAV4 Complaints (2018)

348 consumer complaints on file.

#11570231February 6, 2024
STRUCTURE
The contact owns a 2018 Toyota Rav4. The contact stated that after entering the vehicle, she became aware that the front passenger’s side seat was wet. The contact stated that it was raining, and she thought that she had left the front passenger’s side window slightly open. The contact stated that as she was drying the front passenger’s side seat and became aware that water was leaking from the where the passenger’s side handle attached to roof of the vehicle. The contact stated that water had saturated the pillar and the front passenger’s side door covering. The contact was concerned that using the door or locking the door could result in a short circuit. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 75,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568121January 26, 2024
ELECTRICAL SYSTEM
I have recently attempted to exchange my current vehicle for another. However, I have discovered through a thorough examination of the carfax report that there is a recall on this particular vehicle. Unfortunately, no solution has been provided for this issue. As a result, the value of my car has been significantly impacted and the offer I have been given is considerably lower than its true value. In an effort to address this matter, I have reached out to Toyota and was informed that they are unable to take any action on this vehicle at the present time. This car is regularly used by my wife to transport our daughter to school, thus its safety and reliability are of utmost importance. Consequently, I am in urgent need of replacing this vehicle with a suitable alternative.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11563748January 5, 2024
ENGINE
The contact owns a 2018 Toyota Rav4. The contact stated while driving 40 MPH, the vehicle was transmitting heat and a foul odor. The contact stated that the heat and odor entered the cabin of the vehicle even though the air condition was not activated. The contact stated that the heat was coming from the engine compartment. No warning lights were illuminated. The vehicle was not taken to the dealer. The vehicle was not repaired. The manufacturer was not notified. The failure mileage was 55,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11562033December 27, 2023
ELECTRICAL SYSTEM
The contact owns a 2018 Toyota Rav4. The contact received notification of NHTSA Campaign Number: 23V734000 (Electrical System) however, the part to do the recall repair was not yet available. The contact drove the vehicle to the residence and while attempting to leave, the vehicle had no electrical power. The contact took the battery to be tested and the battery tested to be in proper working order. The battery was replaced in the vehicle and the contact became aware that the wires were damaged. The vehicle was diagnosed but not repaired due to parts not being available. The contact stated that the wires should be replaced after seeing sparks coming from under the hood of the vehicle. The manufacturer was made aware of the issue. The failure mileage was approximately 136,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11561017December 19, 2023
AIR BAGS
Airbags malfunctioned "SRS Airbag System Malfunction Visit Your Dealer" error message after head on collision. No warning lights before crash. Car is transferred ownership to progressive.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11559448December 11, 2023
ELECTRICAL SYSTEM
The contact owns a 2018 Toyota Rav4.The contact received notification of NHTSA Campaign Number: 23V734000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555798November 18, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
My 2018 RAV4 caught fire and completely burned in a matter of minutes. I was sitting in traffic that had stalled because of road construction when I first smelled something hot. No dashboard lights or gauges indicated any issues. Then I saw smoke coming from underneath the hood. I immediately pulled the car over to the shoulder and got out to look under the hood. Flames already visible and fire too hot to raise hood. Vehicle was completely engulfed in minutes. Vehicle had 65000 miles and regularly serviced at a certified Toyota dealership. Original factory batteries still on vehicle.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11555226November 15, 2023
ENGINE, POWER TRAIN, FUEL/PROPULSION SYSTEM
1. It is not clear what component or system failed. While driving at around 70 mph, after 2-3 hours of driving, there is an audible "clunk" sound from below the car. Typically this is followed by a shuddering of the engine/transmission/power train. The car momentarily looses acceleration/speed. There are typically one or two "clunks" alternating with one to four "shudders." There is no action when depressing the accellerator. At this point I typically pull over to a rest stop or side of the highway to let the vehicle rest, and then re-start the vehicle, which causes the issue to not re-occur when the vehicle is driven again. Yes the vehicle is available for inspection upon request. 2. My safety and others' safety was put at risk by the vehicle not being able to accelerate when the accelerator is depressed. 3. The vehicle has been inspected by multiple Toyota dealers, including Watertown Toyota, Wellesley Toyota, and Wesboro Toyota (all in MA). The dealers all say they cannot duplicate the issue during test-driving an so they therefore cannot fix the issue. 4. No other warning lamps, messages, or symptoms appear prior to the failure. The most recent date this incident occurred was November 12, 2023. However this issue has been occurring a few times a year since approximately 35,000 miles. At approximately 55,000 miles I tried to get Wellesley Toyota to address the issue prior to the powertrain coming out of warranty at 60,000 miles. I reported this issue to Toyota recalls on Monday November 13, 2023. Toyota's case number for this issue is 231113002026.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554867November 13, 2023
SERVICE BRAKES, HYDRAULIC, POWER TRAIN
The contact owns a 2018 Toyota RAV4. The contact stated that while driving at an undisclosed speed, upon attempting to slow the vehicle, she heard an abnormal sound emanating from the front of the vehicle, and the brake pedal required an excessive amount of force to slow the vehicle. The contact also stated that later, while driving at an undisclosed speed, the vehicle inadvertently lost all motive power. She was able to coast to the shoulder of the roadway, where the vehicle was able to be jumpstarted. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the braking system but did not provide a diagnosis in regards to the vehicle's loss of power. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553323November 2, 2023
VEHICLE SPEED CONTROL, ENGINE, ELECTRICAL SYSTEM
Approximately mid May 2023, 5:15 PM +/_, while stopped at a red light while leaving the work parking structure, the engine revved up and wanted to move forward. Forcing the driver to apply heavy pressure on the brakes to avoid being forced into the intersection. An opening presented itself, the brakes were released and the car entered the intersection. Once moving forward the "unintended acceleration" stopped and the car performed as normal.There were no check engine, need service lights or indicators on the dash. With none of the above present we didn't expect a dealership to take our word of the incident. Then, on Oct 19th, app 5:30 PM the unintended acceleration happened again. While in town driving and stopped at a red light the engine revved up and the unintended acceleration was trying to force the car forward. Excessive pressure was needed on the brakes to hold the car in place and the transmission was put into park. Once in park the revving stopped. With a foot on the brake the car was put into drive and it performed normally. The driver was upset with a high level of anxiety of not knowing if or when it could happen again. The potential of hitting a pedestrian, another vehicle or being T-boned was very high in both incidents. An appointment was made at the dealership t next day and couldn't get it in until 10-31-23, 7:20 PM. Before taking it to the dealership we tried to replicate the unintended acceleration. After 8 miles and 30 minutes we were not successful. The dealership could not reproduce the event but acknowledged with documentation that this is a known problem. I am in possession of a Toyota Dealer UA Process Flow chart specific to these events. After the dealer went into the vehicle history they are saying there is nothing wrong with the car and the cause is driver error. The dealer can not give me a specific date of the event they claim was driver error. We have driven the car for almost 4 years, majority driven by one person with no incident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551372October 23, 2023
POWER TRAIN
Last week my transmission suddenly and completely failed while driving on the interstate, creating a major safety concern. I was stranded on the interstate for three hours until I could be towed off. The car only has 56,000 miles on it and there were no warnings that there was any problem with the transmission. The transmission previously failed at 7,000 miles and was found to be defective and replaced at the time. How can a car with 56,000 miles on it already have had TWO transmission failures?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11549437October 11, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Door lock actuator had to be replaced. $500
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543860September 11, 2023
UNKNOWN OR OTHER
roof leaks,elecktrical connections problems
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543711September 10, 2023
POWER TRAIN
Transmission failure at high speed on the freeway during a non shifting period. Transmission automatically downshifted to 3rd gear at speed on freeway and would not reengage properly to higher gears resulting in immediate red line and sudden slow down in free flowing freeway traffic
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543597September 9, 2023
UNKNOWN OR OTHER
Unknown I didn’t have any accidents
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542445September 4, 2023
SERVICE BRAKES
This is 2 times now my brakes give me trouble since i bought the vehicle, the 1st time the brakes died n i had to keep pumping for it to work, the 2nd time it stuck to the floor n i had to use my hand brakes on the freeway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539620August 20, 2023
UNKNOWN OR OTHER
The torque converter on my 2018 Toyota Rav4 failed and needed to be replaced according to the Toyota dealership. As an experienced driver, I became aware that something was not right with the drivetrain which prompted a service appointment at my local dealership. The problem was detected early and the torque converter was replaced by the dealer at a cost to me of $3,300. If I had not noticed this problem early, it could have resulted in a complete loss of power to the drivetrain even while driving. In addition, although my vehicle is a 2018 model, Toyota acknowledged and addressed this same problem with 2013-2015 models and offered enhanced warranty protection to cover the cost of repairs as documented by Toyota's Warranty Policy Bulletin, No. POL17-06. I contacted Toyota customer service to alert them to this issue but was told there had not been any incidents reported for model years outside of 2013-2015. My concern and the reason for my writing is that Toyota's torque converter problems might exist beyond the 2013-2015 model years.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536123August 2, 2023
LANE DEPARTURE: BLIND SPOT DETECTION, ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: WARNINGS
What component or system failed or malfunctioned, and is it available for inspection upon request? When driving the Rav4 the dashboard started to alert that different systems where failing. For example, it was flashing Blind Spot Failure, Land Departure Failure, Front Collision Failure. It the warnings where non-stop while driving the car flashing through the different messages. Yes the car is available for inspection. How was your safety or the safety of others put at risk? With all the systems altering failure the car no longer became safe to drive and had the potential to stall while driving. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, the Toyota service center determined that the car was unsafe to drive due to the failure of the internal wire harness shorting out. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Yes, but a Toyota service center. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No symptoms, the dashboard just started lighting up like a Christmas tree on 7/15.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534232July 24, 2023
ENGINE, POWER TRAIN
I have a similar complaint as NHTSA ID Number: 11210210. On several trips over the past few years, while traveling at speeds of 70 mph, my vehicle would have a loud bang and then start bucking and jerking when I briefly let off the accelerator. About 2 weeks ago, I was looking at my speedometer at the time when the bucking started happening. The EV light came on for a brief second and the needle on the charging gage briefly dropped down into the charging status. It seems that the EV motor was trying to engage at speeds causing the bucking. This seems like to be a major concern when traveling at highway speeds. The engagement of the EV motor at highway speeds is like unintended engine braking that possibly lockup the engine and loss of control.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532833July 17, 2023
UNKNOWN OR OTHER
The rear lift gate on my 2018 RAV4 failed. The lifts went out of alignment and pulled the tailgate out of alignment to the point where it's pulling the hinges off the car and will not close. This is a safety issue because I have to drive with the hatch open. There is nothing I could have done to prevent it, or cause it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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