Toyota Prius V Complaints (2013)

125 consumer complaints on file.

#11045760November 13, 2017
ENGINE, FUEL/PROPULSION SYSTEM
1ST - EXCESSIVE OIL CONSUMPTION...BOUGHT THE VEHICLE NEW IN 2013, NEVER HAD TO REFILL ENGINE OIL IN BETWEEN OIL CHANGES OF EVERY 10,000 MILES (SYNTHETIC OIL 0W 20). AT APPX A LITTLE OVER 100,000 MILES, CHECK ENGINE LIGHT CAME ON AND WHEN I CHECKED THE DIPSTICK, NO OIL IS REGISTERING. WENT TO A GAS STATION AND PURCHASED 1 QT OF MOBIL 1 0W20 AND AFTER POURING IT IN, STILL NOT SHOWING ANY OIL IN THE DIPSTICK. PURCHASED ANOTHER QUART AND FINALLY SHOWED CLOSED TO HALF ON THE DIPSTICK. I AM NOW AVERAGING APPX 1 QT OF ADD ON OIL EVERY 1200 MILES OR SO, AGAIN USING 0W20. 2ND - POOR MPG...FROM BRAND NEW TILL APPX 70,000 MILES OR SO, WAS AVERAGING 40 - 42 MPG. TOOK THE CAR IN 2015 FOR A SOFTWARE RECALL AND IMMEDIATELY, MPG WENT TO 35 - 36 MPG. DEALER CLAIMS NOTHING TO DO WITH THE RECALL AND BLAMES IT ON MY NEWLY PURCHASED ALL SEASON PIRELLI TIRES. WAS TOLD MPG WILL IMPROVE ONCE TIRES HAS MAYBE 1000 MILES OR SO ON IT. ITS BEEN APPX 60,000 MILES NOW AND MPG HAS NOT IMPROVED AT ALL. ALWAYS ON ECO MODE AND GENTLY DRIVES THE CAR JUST LIKE WHEN IT WAS BRAND NEW IN PRETTY MUCH SAME PLACES / CONDITION - SOUTHERN CALIFORNIA. IT SOUNDS LIKE RPM IS TOO HIGH....ITS ALWAYS ON DRIVE AND NOT ON LOWER GEAR (B) AND NO HEAVY LOAD OR TRAILER BESIDES USUAL PASSENGER OF APPX 2 TO 3 (KIDS + ADULT)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10933509August 17, 2017
AIR BAGS
2013 TOYOTA PRIUS. CONSUMER WRITES IN REGARDS TO AIRBAG MALFUNCTION DURING VEHICLE ACCIDENT. *SMD THE CONSUMER WAS IN A CAR ACCIDENT IN WHICH THE AIR BAGS DID NOT DEPLOY. THE CONSUMER HIT THE STEERING WHEEL AND THE DASHBOARD. THE CONSUMER BELIEVES HAD THE AIRBAGS DEPLOYED THERE WOULD HAVE BEEN LESS INJURIES. THE CONSUMER EXPERIENCED PAINS ON THE NECK , 3 C SPINE DISK HERNIATIONS, HEAD, ARMS, ELBOWS, CHEST,KNEES, LEGS, AND CHIN. UPDATED *JS
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11001296June 26, 2017
SERVICE BRAKES
THE ABS/REGEN/HYDRAULIC BRAKING CONFLICT ON 3RD GEN PRIUS' PREVIOUSLY DOCUMENTED, IS GETTING WORSE AS MY CAR AGES. IT WAS ONLY SLIGHTLY APPARENT IN THE FIRST 2 YEARS BUT IS GETTING PROGRESSIVELY WORSE. THE BRAKES LET GO ON CONSTANT BRAKE PRESSURE WHEN THE FRONT WHEELS LOSE TRACTION: WET ROAD, BUMPS, TRAIN TRACKS, GRAVEL, UNEVEN ROAD SURFACE, SPEED BUMPS, ETC..PREVIOUS MODELS WERE SUBJECT TO A RECALL. BRAKE PROBLEM DOCUMENTED HERE: HTTP://TOYOTA-ALABAMA.COM/ALABAMA-ENGINEER-TACKLES-PRIUS-BRAKE-ISSUES-AND-DISCOVERS-POTHOLES/; THIS NOW OCCURS ON A DAILY BASIS, BUT I HAVE INPUTTED THE EVENT DATE AS 1/1/17.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10971699April 10, 2017
HYBRID PROPULSION SYSTEM, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 TOYOTA PRIUS V. WHILE MAKING A U-TURN AND DEPRESSING THE ACCELERATOR PEDAL AT 45 MPH, THE VEHICLE FAILED TO ACCELERATE AND LOST TRACTION. THE VSC, ENGINE, AND HYBRID SYSTEM MALFUNCTION WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED WITH A MALFUNCTIONING HYBRID SYSTEM AND BATTERY. THE CONTACT WAS UNAWARE OF THE REPAIRS THAT WERE NEEDED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE CONTACT STATED THAT VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V449000 (HYBRID PROPULSION SYSTEM). THE FAILURE MILEAGE WAS 128,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10929877December 5, 2016
ENGINE, POWER TRAIN
ON OCTOBER 31, MY WIFE AND SON WERE IN THE CAR APPROACHING A PARKING SPACE AFTER COMPLETING A 360 DEGREE TURN INTO THE PARKING SPACE. CAR SUDDENLY ACCELERATED AND JUMPED A 7" HIGH CURB BLOWING OUT THE RIGHT FRONT TIRE AND DAMAGING THE RIGHT REAR TIRE. CAR WAS TOWED TO THE TEAM TOYOTA IN GLEN MILLS WHO TOLD ME TO NOTIFY TOYOTA OF THE INCIDENT. TOYOTA CALLED ME ON NOVEMBER 2 AND GIVEN A COMPLETE DETAILED ACCOUNT OF THE INCIDENT. ON NOVEMBER 3, TOYOTA SENT AN AUTHORIZATION FORM TO DOWNLOAD THE EDR DATA WHICH WAS RETURNED ALONG WITH DIAGRAMS OF THE INCIDENT. ON NOVEMBER 4, BOSCH CONTACTED ME REQUESTING THE INFORMATION ALREADY SENT TO TOYOTA WHICH WAS SENT TO THEM. ON NOVEMBER 22, THE BOSCH REPRESENTATIVE WENT TO THE DEALERSHIP AND DOWNLOADED THE EDR DATA. ON 11/26/16 - RECEIVED REPORT FROM EAA ENGINEERING ANALYSIS. INDICATES THAT THE CAR ACCELERATED FROM 2.5 MPH TO 7.5 MPH IN 1.8 SEC. ACCELERATOR DEPRESSED TO 100% AND AT 98% AT IMPACT. THERE WAS NO POST CRASH INFORMATION IN THE REPORT . I HAVE CALLED TOYOTA THREE TIMES SINCE RECEIVING THE REPORT AND HAVE NOT BEEN ABLE TO SPEAK WITH THE CASE MANAGER NOR THE CLAIMS DEPARTMENT TO DATE. THEY INDICATE THAT I WON'T HEAR ANYTHING UNTIL JANUARY 5. IN THE MEANTIME I AM DRIVING A RENTAL CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10915651October 12, 2016
POWER TRAIN
TL* THE CONTACT OWNS A 2013 TOYOTA PRIUS V. WHENEVER THE VEHICLE WAS PLACED IN PARK, THE VEHICLE CONTINUED TO ROLL. THE CONTACT'S VEHICLE CRASHED INTO THE FRONT FENDER OF ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS NOT FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS NOT DIAGNOSED, BUT THE STRUCTURE OF THE VEHICLE WAS REPAIRED. THE FAILURE RECURRED WHEN THE BRAKE PEDAL WAS DEPRESSED, AND THE VEHICLE FAILED TO STOP. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 20,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10850066March 16, 2016
SERVICE BRAKES, SEAT BELTS
TL* THE CONTACT OWNS A 2013 TOYOTA PRIUS V. WHILE DRIVING AT APPROXIMATELY 60 MPH, THE BRAKES ACTIVATED INDEPENDENTLY AND CAUSED THE VEHICLE TO RAPIDLY DECELERATE. IN ADDITION, THE SEAT BELT TIGHTENED WITHOUT BEING USED. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE FAILURE WAS UNDETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 62,000....UPDATED 04/11/16 *BF *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10807143November 27, 2015
HYBRID PROPULSION SYSTEM: INVERTER, ENGINE
TL* THE CONTACT OWNS A 2013 TOYOTA PRIUS V. THE CONTACT STATED THAT WHILE STOPPED, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE FAILED TO RESTART. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 15V449000 (HYBRID PROPULSION SYSTEM) BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 30,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10761283September 3, 2015
SERVICE BRAKES
SECOND OF TWO ACCIDENTS. BRAKING DISTANCE APPEARS SEVERELY COMPROMISED. UNABLE TO STOP WITHIN A REASONABLE DISTANCE.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10746924August 7, 2015
SERVICE BRAKES
WHILE TRAVELING ON A LOCAL INTERSTATE, I HAD TO USE THE BRAKES BECAUSE TRAFFIC IN FRONT OF ME HAD SLOWED. WHEN PRESSING THE BRAKE PEDAL IT WENT ALL THE WAY TO THE FLOOR AND AT THE SAME TIME TWO DIFFERENT WARNING LIGHTS ON THE DASH ILLUMINATED; THE ABS LIGHT AND THE BRAKE FAILURE LIGHT. I MANAGED TO SLOW THE VEHICLE USING THE EMERGENCY BRAKE AND ENGINE COMPRESSION. CAR WAS TOWED TO A LOCAL TOYOTA DEALERSHIP AND THEY WAS NOT ABLE TO IDENTIFY THE PROBLEM. THEY STATE THAT WHEN THEY CHECKED THE CAR THE NEXT MORNING THE CAR HAD BRAKES. HOWEVER, WHEN THE SERVICE TECH PERFORMED A TEST DRIVE LATER THAT DAY, SHE WOULD NOT RELEASE THE VEHICLE BECAUSE AGAIN THE BRAKES FAILED BUT AGAIN WHEN FURTHER TESTED, THIS PRIUS AGAIN HAD NORMAL BRAKES. THE ECU SOFTWARE WAS UPDATED AND I WAS TOLD THAT WAS THE ISSUE BUT THAT IS NOT POSSIBLE. THE CAR IS UNSAFE TO DRIVE,. THIS ISSUE NEEDS TO BE INVESTIGATED BECAUSE IF THIS PRIUS HAS THE DEFECT SO DO OTHERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10734421July 15, 2015
UNKNOWN OR OTHER
AIR CONDITIONING STOPPED WORKING WHILE DRIVING ON 7/4/2015. WE WERE IN EASTERN WASHINGTON AT THE TIME IN 100 DEGREE TEMPERATURE. WE TOOK IT TO THE DEALER, TOYOTA OF SEATTLE, ON 7/8/2015. ON HEARING OUR CONCERN, THE SERVICE TECHNICIAN SUGGESTED IT WAS PROBABLY ROAD DAMAGE. AND, ON INSPECTION, IT WAS DETERMINED TO BE ROAD DAMAGE WHICH IS NOT COVERED BY WARRANTY. IF THEY SUSPECTED BEFORE ACTUAL INSPECTION, I WOULD CONTEND THAT IT IS A DESIGN FLAW. IN ORDER TO INCREASE THE MPG, THEY OMITTED STANDARD ENGINE PROTECTION EQUIPMENT ON THE UNDERCARRIAGE. PEOPLE IN HOT CLIMATES WHO HAVE HEALTH CONDITIONS DEPEND ON AIR CONDITIONING. WE FEAR THERE MAY BE OTHER DESIGN FAULTS THAT WILL EMERGE BECAUSE TOYOTA WILL DO WHATEVER IS NECESSARY TO MAXIMIZE MILEAGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10722776June 1, 2015
ELECTRICAL SYSTEM, UNKNOWN OR OTHER, ELECTRONIC STABILITY CONTROL (ESC)
ALTHOUGH OUR VEHICLE IS NOT IDENTIFIED FOR A RECALL THE SYMPTOMS ARE EXACTLY THE SAME DESCRIPTION AS THE NHTSA CAMPAIGN NUMBER14V053000. DEALER SAYS EVERYTHING IS NORMAL BUT WE ARE CONCERNED ABOUT DRIVING THE VEHICLE WITH THE WHOLE FAMILY WHICH INCLUDES CHILDREN. CONCERNED ABOUT TOYOTA NOT RESPONDING TO OUR CLAIMS AND THE RISK OF COLLISION AS A POSSIBILITY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10705774April 15, 2015
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2013 TOYOTA PRIUS V. THE CONTACT STATED THAT THE VEHICLE HAD MOLD GROWING INSIDE THE INSTRUMENT PANEL SECTION OF THE DASHBOARD. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE VEHICLE WAS REPLACED BY THE DEALER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 100. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10705525April 14, 2015
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
TL* THE CONTACT OWNS A 2013 TOYOTA PRIUS V. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED MOLD GROWING INSIDE THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO THE DEALER; HOWEVER, THE TECHNICIAN WAS UNABLE TO DETERMINE THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 10,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10676908January 21, 2015
SERVICE BRAKES, FUEL/PROPULSION SYSTEM
WE RENTED A TOYOTA PRIUS FROM ENTERPRISE IN SHREVEPORT LA AT THE AIRPORT. WE DROVE TO KILGORE TX FOR THE SHAKESPEARE FESTIVAL. IN KILGORE, THE DRIVER WITH ONE PASSENGER ATTEMPTED TO ENTER A DIAGONAL PARKING SPACE IN FRONT OF A STRIP MALL. UPON APPROACH, GOING APPROXIMATELY FIVE MILES PER HOUR OR LESS, THE CAR'S BRAKE PEDAL WENT TO THE FLOOR, WITH NO BRAKING HAPPENING. THE CAR THEN SURGED INTO THE PARKING SPACE, UP OVER THE CURB, AND INTO THE CORNER OF A STORE, CAUSING EXTENSIVE INJURY TO PASSENGER SIDE AND PASSENGER, MINOR INJURY TO DRIVER, AND EXTENSIVE INJURY TO THE BUILDING. POLICE RECORDS STATE THAT "AT THE SCENE, I CHECKED THE BRAKES OF THE VEHICLE BOTH RUNNING AND NOT RUNNING AND FOND THERE WAS LITTLE OR NO RESISTANCE WHILE THREATENING PRESSURE TO THE BRAKE PEDAL. I OBSERVED THE BRAKE PEDAL GO ALL THE WAY TO THE FLOOR AND HEARD A METALLIC GRINDING. THIS LEAD ME TO BELIEVE THE BRAKES DID NOT FUNCTION PROPERLY AT THE TIME OF, OR IMMEDIATELY PRIOR TO THE ACCIDENT." *TR
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10663345December 10, 2014
SERVICE BRAKES
WITH MY FOOT ON THE BRAKE, COMING TO A STOP AT A STOP SIGN, WE WENT OVER UNEVEN PAVEMENT AND THE CAR LURCHED FORWARD WHILE ONLY A FEW FEET FROM THE CROSSWALK. *TR BRAKING TO A STOP AT AN INTERSECTION - THE ROAD IS DRY AND FLAT. THE CAR'S TRACTION CONTROL/SLIPPERY ICON COMES ON. CAR IS PARKED IN AN UNDERGROUND PARKING LOT. START CAR AND REVERSE OUT OF PARKING SPOT WHEN THE CAR SUDDENLY STOPS AND LOSSES POWER. HAD TO START CAR AGAIN AND THE SLIPPERY ICON COMES ON AND CAR WOULDN'T GO INTO GEAR. POWER ON AND OFF A FEW TIMES BEFORE CAR WENT INTO GEAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10653155November 6, 2014
SERVICE BRAKES, AIR BAGS
WAS GOING DOWN HILL AT 40MPH THE LIGHT TURNED RED I TRIED TO STOP I PUMPED THE BRAKES TWICE THEN TWICE AGAIN THE LAIN TO MY LIFE WAS FULL TO MY RIGHT WAS A CURB ABOUT 13IN HEIGHT AND BY THEN WE WERE IN THE BACK END OF THE CAR IN FRONT OF US AND NO AIR BAGS I DON'T KNOW WHEN AIR BAG DEPLOY OR AT WHAT SPEED I THANK GOD FOR OTHER CARS BACK ENDS THAT WE CAN HIT AND NOT KILL ANY ONE I GUESS. *TR
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10644187October 12, 2014
ENGINE AND ENGINE COOLING
THERE WAS A LOAD BANG, WHICH I THOUGHT CAME FROM THE TIRES, I REALIZED IT WASN'T THE TIRES BUT SMOKE COMING OUT FROM THE ENGINE. I OPENED THE HOOD OF THE CAR THERE WAS SMOKE AND ODOR COMING FROM THE ENGINE. I THAN WENT BACK TO THE VEHICLE AND TURNED OFF THE ENGINE AND STARTED TO STARTED IT AGAIN. THE SMOKE STOPPED AND I TURNED IT BACK ON, EVERYTHING LOOKED NORMAL SO I STARTED TO DRIVE. AFTER 5 MILES OF DRIVING THE ENGINE LIGHT CAME BACK ON FOR THE FIRST TIME SINCE I BOUGHT THE CAR. I PULLED OVER TO A GAS STATION THINKING IT WAS A LEAK OF WATER. I CHECKED THE EVERYTHING I HAD ENOUGH WATER BUT DECIDE TO BUT MORE ANYWAYS. THE ENGINE LIGHT WAS STILL ON, I DECIDED TO DRIVE IT HOME SO I CAN DEALER TOMORROW, BUT WHILE DRIVING HOME THE CAR TURNED ITSELF OFF. I COULDN'T STARTED IT BACK ON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10609379July 9, 2014
ELECTRICAL SYSTEM
2013 TOYOTA PRIUS V. CONSUMER WRITES IN REGARDS TO VEHICLE ELECTRICAL SYSTEM FAILURE. *SMD THE CONSUMER STATED WHEN HIS WIFE EXITED THE VEHICLE, SHE NOTICED THE HEADLIGHTS WERE NOT ON. THEY WERE SET TO REMAIN ON FOR A BRIEF PERIOD AFTER THE ENGINE WAS TURNED OFF. SHE GOT BACK IN THE VEHICLE AND THE ELECTRICAL SYSTEM FAILED; NO LIGHTS, THE DOOR LOCKS DID NOT WORK AND THE ENGINE WOULD NOT START, THE ONLY FUNCTIONING ITEM, WAS THE BRAKE LIGHTS. THE CONSUMER AND HIS WIFE TRIED SEVERAL TIMES, TO GET THE VEHICLE TO START, SO EVENTUALLY THEY HAD A TECHNICIAN COME AND START THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER, WHERE THEY WERE UNABLE T O FIND A PROBLEM. THE SECOND OCCURRENCE HAPPENED ON MAY 31, 2014. WHEN THE CONSUMER RETURNED TO THE VEHICLE FOUR HOURS LATER, HE WAS UNABLE TO UNLOCK THE DRIVER'S DOOR. EVENTUALLY, HE REMOVED THE PHYSICAL KEY FROM THE ELECTRONIC KEY FOB, AND OPENED THE DOOR, BUT WAS UNABLE TO START THE VEHICLE. THE ONLY SIGN OF ELECTRICITY WAS TWO GREEN TURN SIGNAL LIGHTS FLASHING SIMULTANEOUSLY WHEN HE PUSHED THE POWER BUTTON. THE CONSUMER RETURNED HOURS LATER, AND THE VEHICLE STARTED IMMEDIATELY. HOWEVER, THE CLOCK HAD ZEROED OUT CONFIRMING THE POWER FAILURE. THE VEHICLE WAS TAKEN BACK TO THE DEALER, BUT THEY WERE UNABLE DIAGNOSE A PROBLEM. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10608480July 6, 2014
STRUCTURE:BODY, UNKNOWN OR OTHER, VEHICLE SPEED CONTROL
DRIVER PULLED INTO PARKING STALL. FOOT ON BRAKE AT CURB. PUSHED THE "P" BUTTON FOR PARK FUNCTION ON DASH BOARD. THE CAR REVED AND LURCHED OVER THE CURB TOWARD THE BUILDING. DRIVER CONTINUED TO PRESS BRAKE PEDAL AND SWERVED TO AVOID THE BUILDING, YET SCRAPED THE SIDE WITH SIDE PANEL AND RUNNING OVER TW0 RECENTLY PLANTED TREES. THE CAR CONTINUED LURCHING FOR APPROXIMATELY 30-40 FEET, BACK OFF OF THE CURB, PAST TO TWO PARKED CARS (WHICH SUSTAINED NO DAMAGE). THE CAR FINALLY CAME TO A REST ON ITS OWN. THE ENGINE WAS STILL RUNNING UNTIL THE "START/OFF" BUTTON WAS DEPRESSED. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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