Toyota Highlander Complaints (2021)

497 consumer complaints on file.

#11579843March 28, 2024
STRUCTURE:BODY:BUMPERS
light impact caused bumper to disconnect from my 2021 highlander. The bumper retainer clips came off. The lower valence clips are stuck and cannot be detached without damaging the lower valence.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11579527March 26, 2024
EXTERIOR LIGHTING
The contact owns a 2021 Toyota Highlander. The contact stated while driving at night at approximately 35 MPH, the low-beam headlights appeared to shine directly into the eyes of drivers in the opposite lane. The contact stated that other drivers would flash their high-beam headlights. The contact stated that he had checked at night by observing the low beam lights aiming point and he saw that they appeared to be aimed high. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed and was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579454March 26, 2024
AIR BAGS, STRUCTURE
The contact owns a 2021 Toyota Highlander. The contact received notification of NHTSA Campaign Numbers: 23V720000 (Structure) and 23V865000 (Air Bags) however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the lower end of the front bumper had become loosened, and the contact was concerned that the lower part of the bumper might detach. The failure mileage was approximately 55,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577596March 15, 2024
STRUCTURE
The contact owns a 2021 Toyota Highlander. The contact received notification of NHTSA Campaign Number: 23V720000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570440February 6, 2024
STRUCTURE:BODY
Recall has been open for a long time and I am preparing for a military PCS move and must have this fixed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569512February 2, 2024
STRUCTURE:BODY
Front lower and upper bumper covers. While driving the covers become detached from each other placing the vehicle at risk and other drivers at risk as the components will separate from the car potentially causing damage to the vehicle/tires/etc. or other vehicles in proximity to the car. The dealer has acknowledged this is a known issue but indicates they have no solution. The vehicle was purchase from Pat Lobb Toyota of McKinney Texas on 1/22/2024 and delivery taken on 1/23/2024. They indicate that they inspected the vehicle and found no risk. There are no warnings when this is happening.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568941January 31, 2024
UNKNOWN OR OTHER
Driving back from lunch with a friend we heard a pop and loud shattering sound as my sunroof glass exploded for no apparent reason. I called the dealer where I purchased the car 40 days ago with every extended warranty that I could. Toyota denied the claim stating that there was not any bulletins stating material defect and that the glass was not part of any warranty and I will have to file an insurance claim.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568711January 30, 2024
SERVICE BRAKES, VEHICLE SPEED CONTROL, FUEL/PROPULSION SYSTEM
While depressing the brake pedal the vehicle continues to accelerate before finally slowing to a stop. This happens on bumpy road surfaces as well as level road surfaces. There were no warning lights, alarms or messages prior to or during the failure. This issue started around 35,000 mileage and has progressively gotten worse to current day. (Current mileage as of 1/29/2024 is 54,346.) This issue would cause the vehicle to potentially rear end a vehicle you are following or propel the vehicle into an intersection typically controlled by a traffic signal or device. Local dealer has said there is nothing wrong as they could not replicate the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568160January 27, 2024
EXTERIOR LIGHTING
The headlights of the Toyota Highlander are too bright for other drivers. When driving at night, I am constantly flashed because the drivers think the highbeams are turned on when in fact, the lights are too bright for their visibility.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566223January 18, 2024
STRUCTURE:BODY
The contact owns a 2021 Toyota Highlander. The contact stated while driving approximately 60 MPH, there was a flat tire sound coming from the vehicle The vehicle was steered to the side of the road where the contact observed the undercarriage sticking out from under the vehicle. The vehicle was taken to a dealer where it was diagnosed that the undercarriage and additional unknown parts needed to be replaced. The manufacturer was not notified of the failure. The failure mileage was approximately 4,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565819January 16, 2024
SERVICE BRAKES
I’ve had brakes inspected and was told my brakes look great. However there is major chattering coming off highway to slow on off ramp sometimes they don’t grab as they should and I have to be extra proactive. Sometimes steering back and forth quickly to slow vehicle until the brakes will work properly bringing vehicle to a stop or before a collision could occur
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11563517January 4, 2024
ENGINE, SERVICE BRAKES, VEHICLE SPEED CONTROL
Varias veces mientras conduzco en la ruta la velocidad permitida, el carro frena, pierde potencia el motor, el sistema de aceleración no responde, esas veces me salve de accidentes mortales junto a mi familia, reclame a toyota corporación indicar eso y para ellos no paso nada nunca tomaron en serio, mientras que el carro para reparar eso, paso más de 25 días en las veces que se daño xq prácticamente el carro no es seguro para manejar
Crash:
No
Fire:
No
Injuries:
2
Deaths:
0
#11561252December 21, 2023
AIR BAGS
Air bag sensor malfunction alert on the dash. Toyota dealership maintenance determined the issue was sensor in the passenger seat was bad and is aware that the entire system will not work because of one sensor that would cost me almost $2000 to repair. Why would the entire system not work because of one sensor? This is not safe as the vehicle still needs to be driven and Toyota customer care does not care about the safety and well being of the consumer when contacted. Toyota Brand Engagement Center Reference # 230608000511
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559385December 10, 2023
SERVICE BRAKES
My 2021 Toyota Highlander Hybrid braking system has, since about 18 months ago, been intermittently failing. When coming to a stop, with my foot on the break, the break releases (or at least feels like it does) before coming to a full stop and then re-engages a moment later once I press harder. Such, gives one a start and is quit disconcerting. There have been times when I was sure the car was going to drift into an intersection. Also I am concerned that such breaking behavior may put pedestrians, cyclists, etc., at risk. I have on two occations reported this to the dealer. They have not been able to reproduce the problem, which is typical of intermittent problems. Tomorrow, December 11, 2023, they are looking at it again. No warning lights or messages have occured. Neither the manufacturer, insurance company, nor the police have inspected the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553576November 4, 2023
SERVICE BRAKES
Electronic parking brake not always disengaging and sending error.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553161November 2, 2023
SERVICE BRAKES, UNKNOWN OR OTHER
While slowing and braking to stops (approximately less than 20 mph), the vehicle will lurch/lunge forward. It feels like you took your foot off the brake pedal but you did not. This occurs randomly. It does not happen every time. There are no warning lamps, messages, etc., prior to or during this issue. The vehicle has ~39000 miles. This has been occurring for at least 20000 miles. Risk: If this occurs when close to pedestrians, other vehicles, intersections, etc., it could result in an impact. The dealer could not reproduce but did find online message forums that reported the same issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552496October 29, 2023
STEERING, LANE DEPARTURE: ASSIST
The steering technology in this vehicle reads lines on the road that are not correct or valid lanes and almost caused several accidents during the 2 years I had the vehicle. Luckily, I was paying attention and had to jerk the wheel to the correct lane but the steering wheel will force itself to the other false lane. This is extremely dangerous and this is a huge safety issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552162October 27, 2023
LANE DEPARTURE: ASSIST, LANE DEPARTURE: WARNING
The lane assist will not stay turned off, even when it is done manually each time I get in the car. The steering pulls me back when I'm trying to change lanes, making it unsafe.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11550315October 16, 2023
SERVICE BRAKES, ENGINE, ELECTRICAL SYSTEM
The vehicle has accelerated suddenly when I apply the brakes. It has happened on multiple occasions in different circumstances. I was heading up a hill into a slow stop at a stop sign and once I applied the brakes it suddenly jolted forward for a second until I slammed on the brakes more over riding it. I have had the car for a week and thought it could be just happen stance but it has happened multiple times. The first time there was a car in front of me as I applied the breaks and it is terrifying as I almost crashed into them.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11550108October 16, 2023
SERVICE BRAKES
My 2021 Toyota highlander hybrid is having seemingly random issues when braking. I notice it most of the time when the vehicle is going downhill. The vehicle will lose braking briefly, and I have to depress the brake harder to slow the vehicle. In that moment when it loses the brake, the vehicle gives the feeling it is lurching forward, which can cause unpredictable stopping distance. It creates a hazard for the driver, the vehicles in front, and the vehicles behind.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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