Tesla Model Y Complaints (2023)

1,136 consumer complaints on file.

#11522189May 16, 2023
FUEL/PROPULSION SYSTEM, POWER TRAIN, UNKNOWN OR OTHER
The new model y froze in the middle of an interstate Highway indicating it was shutting itself down and not driveable. It took only 30seconds from 60 miles per hour to completely inoperable and stopped itself in traffic. Currently the mileage of this car is only 12 miles and I drove only 7 miles about 20 minutes after the we picked up the car. Tesla service told me it was a rear motor inverter issue. There are many incidents of similar occurrences people report online. Luckily we were saved by some quick thinking driver who called 911, while we were anxiously trying to contact tesla service. The police parked his cruiser to shield us from the fast moving traffic.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522016May 15, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
The contact owns a 2023 Tesla Model Y. The contact stated that while driving 45 MPH with the cruise control feature activated, the vehicle inadvertently decelerated without the brake pedal being depressed. The contact corrected the failure by depressing the brake pedal. The vehicle was not diagnosed or repaired. The manufacture was not notified of the failure. The failure was approximately 3,950.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521901May 14, 2023
BACK OVER PREVENTION: WARNINGS, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING, LANE DEPARTURE: ASSIST
Tesla purposely disabled sensors to warn when close to objects (curb, other vehicles, garage door opening & wall). I wasn’t informed that there will be no parking assist feature indefinitely when I spoke to sakes dept.Tesla says it is still developing cameras to replace sensors. I had a 2015 tesla, which had these warnings. Before that I had a2002 Jaguar with park sensors. It is not new. Because of lack of reliable sensors, I am afraid to use any of Tesla’s driver assistance features. I was told by service manager that sensors only “see” a few feet, while cameras can see infinitely. This is doubtful. But at this point, I have neither. In fact, when parking in tight places, “infinite” camera vision would be useless. Seeing that I’m inches away from an obstacle is useful.I have been told that when a car comes in for Tesla service and still has sensors, the sensors are removed without the owner’s knowledge.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521691May 12, 2023
SERVICE BRAKES
Our car experienced unexpected and sudden braking on 3 occasions. #1: We were in cruise control (cc) and the car was going through a town and the brakes were applied suddenly (5/4/23). It accelerated again on its own. The other two incidents were on 5/8/23) #2: In CC, on a two lane highway. Tesla passed a semi in opposite direction (had plenty of clearance) and car braked suddenly. We were no where close to the semi. #3: Not in CC, on a 4 lane highway, we moved over into another lane to give a bicycle clear berth. Car braked suddenly. In #2 and #3 we had passed other semis and bicycles in tighter situations and braking did not occur. No accident occurred altho we had a car behind us in #2. Will be bringing car into Tesla on 5/20/23 to have them look at the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521479May 11, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Several consistent and repeating phantom braking instances on morning commute on 1-10 and hwy 90 between Tucson AZ and Sierra Vista Az daily.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521426May 10, 2023
FORWARD COLLISION AVOIDANCE: WARNINGS
This incident, which is a false forward collision warning, took place on May 10, 2023 at 8:56am ET on Route 50 at Arlington, VA: 1. I was travelling on Rt. 50 at the left lane 2. Due to morning traffic jam, I, and all the other cars, were moving way below the maximum speed limit 3. On my right, there was another car traveling below the speed line with left signal on 4. Other car didn't make make any lane changes, but its left turn signal kept blinking 5. While I was passing this car, I received a false warning from my Tesla Model Y performance model vehicle 6. Other car, didn't change lanes, it stayed in its own lane
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521099May 9, 2023
STEERING
I was trying to make my way into a parking lot yesterday and my car was in a complete stop and I was making sure that the spot is a right one since I was in downtown Norfolk with its parking issue. I noticed a sudden acceleration of my vehicle and I obviously became terrified and just waiting for what will happen next. Fortunately, the parking lot of empty with no passenger or vehicle to run into. I pressed the brake and the car came into a complete stop. I can only imagine what could have happened if the parking lot was not empty. I parked my car and went for my appointment. After my appointment and I drove the same car home with no issues, I am curious to understand what has happened so I started researching online whether this is a one of issue or there are others who have had similar experience. I found that there are cases describing something similar to what I had experience but the investigation blamed it on user misuse or misapplication of acceleration. I STRONGLY believe that there is more to this issue than what your previous investigation has unravelled and my concern is more about the public safety danger that this represents. What could have happened if there are people at the parking? What if this had happened in a public square? I am one of the cases that did not result in an accident but I do have responsibility to report this and ensure that this case is properly investigated. Looking forward to your update on this matter.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520924May 8, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, LANE DEPARTURE: ASSIST
On two separate trips on 5/5 and 5/7, multiple times the adaptive cruise control initiated a hard braking response for no reason. There were no cars, objects, animal, etc in front of me. Some of these incidents occurred when the road turned or there were rolling hills. However there were at lease two occasions where the road was straight and level. One of these times the hard braking incident almost caused a rear end collision with the person behind me. Additionally the lane keep assistance violently tried to over correct when the car couldn't determine where the road was during a slight turn.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520871May 8, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
While using Tesla's "traffic aware cruise control", the car rapidly slowed 3 times unexpectedly and harshly. Once going 35 mph following another car on a 2 lane road, then 2 times today while going 60 mph on a 2 lane highway. There was never any reason to slow down, and it would have caused an accident if another car had followed closely. This feature appears to be seriously malfunctioning under ideal operating conditions: during the day, not going into the sun, no glare, without rain.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520864May 7, 2023
SERVICE BRAKES, VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Driving at 80mph with cruise control on in daylight, car suddenly for no reason braked hard, this occured 2 times hard and several other times enough to alert us while driving and take Cruise Control off by touching brake pedal Car went immidiately from 80mph to 60mph throwing us forward in our seats.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520787May 6, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, BACK OVER PREVENTION: WARNINGS, FORWARD COLLISION AVOIDANCE: WARNINGS
The Model Y with AutoPilot Plus and Autopark enabled lurched forward and crashed into a wall during parking. Just as important a concern is that the car never made a beep, chirp or any other indication or warning that it ever even realized it was driving into an obstacle. We are certain the collision would not have happened had Tesla not removed ultrasonic sensors from the car because the driver has driven many teslas and even owned a tesla before but all had USS sensors in them.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11520785May 6, 2023
VISIBILITY/WIPER
Drivers side mirror glass vibrates while driving causing blurry image, and has done so since vehicle was new. Tesla service center indicated that it is working as designed. However the passenger side mirror doesn’t vibrate at all and the image is perfect. This is an active problem on my vehicle that Tesla cannot repair. Tesla needs to develop a fix for the drivers side mirror. According to various Internet discussion boards, this appears to be a common problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520706May 5, 2023
AIR BAGS, UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: WARNINGS
I was going to park in front of the store at the shopping mall. before I reached the parking spot car was not slowing down automatically after releasing the acceleration pedal. I decided to use the brake (which I rarely use because the car stops automatically when you release acceleration pedal) and I really don't remember how everything happened and I might accidentally step on the acceleration pedal instead of brake, but the car was not able to detect any obstacles or objects and I ended up braking heavy metal bench in front of the store and broke into the store. I ended up smashing entire front window and drove into the store as deep as 1.5 feet breaking the liquor boxes. After this heavy impact the airbags were not deployed. My concern is into two safety issue: Airbags not deploying and car safety sensors not functioning.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11520656May 5, 2023
WHEELS
Took delivery for a brand new Tesla Model Y LR 2023 on Apr 20 2023. Wheel alignment issues since the day took delivery. Opened a service request on April 24th to fix the issues. 1st appointment scheduled for May 1. Technician offset the steering wheel to fix the issue. Did not help. Rescheduled again for 2nd service on May 4th. The service technician rechecked the wheel alignment and offset the steering wheel by -1.2. Did not help and the vehicle continues to drift to the right. I need to keep applying force to the steering wheel to bring it back to the road. Tesla is not able to fix the issues and says that its within the range. I have tried other Tesla vehicles and I did not see the issue. Infact in none of the test drive cars I drover before ordering Telsa had these issues. The loaner Tesla offered me while my Model Y was being fixed had that issue. Wheel alignment is a very basic issue and if Tesla is unable to fix this, then I am suspecting there is a bigger issue with the car and are neither unable to verify nor fix the issue. They are unable to replace the car as well and are not offering any options other than saying nothing can be done.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520435May 4, 2023
LANE DEPARTURE: WARNING
The Lane Departure Avoidance system fails to trigger consistently when crossing over the lane markings. In the rare instances when the system does trigger, neither of the 2 available modes: steering correction or alert, give a significant enough input to be made aware or correct the problem. Another issue is when the Lane Departure Avoidance system is triggered for an extended amount of time (~10s-ish or more when driving near the lane markings), the system is completely disabled for the powercycle of the car. Thus, this system is not just unreliable and useless when it does work, but also completely disabled after driving near the edge of the road for a little while without any way to re-enable it. Tesla service responded that they won't fix or correct this problem. There are no system failure notices displayed by the car. Vehicle has not been inspect by manufacturer or other.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520411May 4, 2023
FORWARD COLLISION AVOIDANCE: WARNINGS
On May 4, 2023 at 11:51am, at 602/Reston Pkwy in the area of Reston,VA Tesla Forward Collision Warning falsely engaged for a moving car in front of me at a legal speed, and having more than abundant distance between two cars. I requested a Tesla service appointment for the third time regarding faulty forward collision warning. I am attaching information about my trip captured at Tesla's mobile app at the Trip View section. Please let me know if I can provide more or detailed information. Best, regards.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520378May 4, 2023
VISIBILITY/WIPER
I purchased a brand new Tesla Model Y, I noticed that the left (driver) side mirror is shaking violently so that I can only see a blurred image while driving over 60mph. Since I don't do a lot of long distance driving I noticed the problem at our first family trip, which created a great deal of safety concern. I reported the problem to the Tesla Sterling Service Center, at my first visit the technician verified the problem and I was told this is a "common and a known problem" so my mirror was replaced under warranty. But, at my following first long distance trip I noticed the same exact problem persisting. I contacted the same Tesla Sterling Service Center. Following took place: 1. At my validation drive the technician told me he can see the problem 2. After we returned to the service center, the technician noted "there is no problem" and Tesla Sterling service center marked my appointment as "fixed, no problem". 3. I contacted the service center and expressed my surprise, explained what I heard from the technician. 4. They did do further investigation and reported a bent wheel. 5. The service center didn't fix the problem by replacing the wheel, they put the blame on me by saying "I must have gone into a pothole" by creating a good deal of damaging pressure, hence a bent wheel. 6. I asked for pictures of the wheel and the tire, and I am attaching them to this msg. It is clear from these pictures there is no external damage to the tire or the wheel, so it must be the case that Tesla must have put faulty wheels on a brand new car and shipped it to me this way.Tesla Sterling service center didn't replace the bent wheel, even though they kept the car in the service center for 6 days, indicating the wheel is not under warranty. I spoke to friends and family, I heard similar stories. I strongly believe that Tesla ships new cars with faulty wheels and Tesla needs to fix the problem. A bent wheel, which causing a mirror tho shake is a safety problem, a big one.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520373May 4, 2023
FORWARD COLLISION AVOIDANCE: WARNINGS
I had taken my car to the Tesla Service center twice in the recent past for the same problem: My car is engaging forward collision warnings for the legally parked cars on the street. I had more than several incidents of the same problem. It creates a big safety situation by showing a moving car in front of me, and indicating that there will be a forward collision. This creates a lot of stress while driving the car, and so much confusion so that I need to give my attention to my surrounding to see where the (false) problem may be. I have reported similar incidents to NHTSA, I strongly believe you need to investigate this case thoroughly and issue a recall. I am providing a couple noted false incident with time steps to help your investigation. Please reach out if I can be of any assistance, I share my up to data contact information. Dr. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520063May 2, 2023
SEATS
The second row passenger side seat actuator will randomly engage or disengage the seat. This was discovered while a booster seat with a child was using the seat and the seat unlatched itself while driving causing the seat back to flip forward with the child in it hitting the back of the front passenger seat. The seat actuator continued to randomly engage or disengage the seat with or without passenger or when completely stowed flat. Once the initial incidence occurred the manufacturer was notified and a mobile service visit occurred. At the mobile service visit the technician verbally indicated they've seen another similar incident report on a similar make/model with a similar VIN number. The mobile technician was not able to resolve the issue and a follow up service appointment is scheduled. The incident reoccurs randomly with no warning lamps, messages or symptoms prior.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519975May 2, 2023
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Dear Sir/Madam, I was cruising on autopilot on the highway at close to 80-85MPH and the brakes were suddenly applied bringing down the speed to less than 60MPH. There were cars behind me within the same lane(fortunately at a safe distance) and there were no cars in front of me for at least a mile or either on the side. The hard brake being applied unexpectedly, even without cars or obstacles in the front or side lanes, felt very unusual on autopilot mode. I would like to get this checked as to what is causing this issue as a priority as it can pose to be a real hazard if this happens in a packed highway lane or if any other driver is driving the car unaware of the issue. Regards, [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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