Tesla Model Y Complaints (2021)

1,061 consumer complaints on file.

#11450189February 3, 2022
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
When driving on divided interstate highways using adaptive cruise control the car would suddenly without warning brake heavily. This is happening up to five times a day on long trips. Weather was clear, no other cars in front and no obstacles on the road. The only recourse was to slam the accelerator to the floor and hope no one was tailgating. This has also been happening on two lane roads when a truck or other large vehicle approaches. This was so dangerous we can no longer use the feature on two lane highways.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450183February 3, 2022
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I just want to add my name to list to complain about phantom braking. You can't trust the adaptive cruise control to maintain correct speed as it will at random times brake hard when there is nothing in front of you. Maybe 20% of the times I use it.Sometimes it looks like a shadow on the road will cause it, maybe at night and when the weather is bad. It brakes hard too and you have to be ready to compensate. I think it is from using just cameras and no radar in my newer model
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450171February 3, 2022
SERVICE BRAKES, VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
On numerous occasions while using cruise control the the Model Y brakes would be suddenly applied in the following situations. While in the inside lane of a curve in the road when several approached from the other direction the brakes would be suddenly applied when the front of the Model Y was pointing at one of the middle vehicles in the line of approaching vehicles. This sudden braking does not happing when traveling down straight sections of roadway or when traveling in the outside lane of a curve.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450156February 3, 2022
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I have consistently experienced “phantom braking” when using cruise control. (I do not use full driver assist). I drive frequently on two lane highways and the braking occurs seemingly randomly, sometimes even when no other vehicles are close enough for concern, but usually when a large truck is approaching on the opposite side. I don’t recall having the problem while driving on divided highways. Each time this has occurred I am startled by the warning beep and am in fear of a rear-end collision, so I have stopped using cruise control except on multi-lane, divided highways. I read about “phantom braking” in the Washington Post and was surprised that there were not more similar complaints.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450153February 3, 2022
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Vehicle will randomly reduce speed when using the adaptive cruise control.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450146February 3, 2022
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I was driving north on I-5 in southern Washington on a sunny Sunday morning with low traffic in October 2020. I had only had the car for a few days and was using the autopilot and cruise control for the first time. As I approached an overpass that was casting a shadow across the highway, the car suddenly braked hard. Fortunately there were no vehicles immediately behind me. If there had been, I likely would have been rear-ended. About 15 minutes later, while driving in the middle of the three northbound lanes, a motorcycle passed me on the left and then cut across my lane to get to an exit. Again, the car braked suddenly. When I next stopped to charge the vehicle, I went online and read on various Tesla user chatrooms that this was a widely experienced problem. I immediately stopped using the autopilot and cruise control. I have not used them at all in the past 15 months.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450143February 3, 2022
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Experienced "Phantom Braking" several times when cruise control is activated on a highway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450142February 3, 2022
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Chronic problems with phantom breaking. We’re deathly afraid of getting rear-ended on the interstate. It’s a scary situation - we’re terrified.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450129February 3, 2022
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Traveling at 70mph on a highway with no cars in front using Autopilot with steering assist. The car suddenly braked hard and came to almost 35mph before quickly regaining speed. Had a car behind me that could have rear ended me on the highway. This was one of many times has happened but this was the most severe.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450118February 3, 2022
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: WARNINGS
phantom breaking issues on 2 lane roads.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450096February 3, 2022
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
On multiple occasions when auto pilot engaged, car will suddenly brake with extreme force. I have not been rear ended because of it, but it could very well happen. On Jan 30, as an example, travelling on divided 4 lane highway, no one in front of back, autopilot engaged, for no reason, it tried to come to a sudden complete stop while going 70mph. There was nothing in the road whatsoever. MULTIPLE other instances of this. On 2 lane roads, this happens even more frequently, I would estimate once every mile, though not always as severe.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450085February 3, 2022
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Sudden, unexpected breaking multiple times while using autopilot cruise control.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450078February 2, 2022
FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Sudden braking while passing semi-trucks on a 2-lane highway while using Autopilot and Traffic-Aware Cruise Control. I made a video: https://www.youtube.com/watch?v=LW-nrsR1Bg0
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450063February 2, 2022
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
The Tesla adaptive cruise control has been malfunctioning for the past 12,000+ miles (since new). Yes, it is available for inspection upon request. When the cruise is set, there are a significant number of phantom breaking events, making it a real hazard for anyone following our vehicle. The breaking can happen as often as 3 times every minute, and can decelerate 10-15 mph within seconds before I am able to react and override the cruise. The vehicle has been inspected 2 times by the manufacturer and has been found to have no hardware failure. There is no warning prior to the phantom breaking. However, periodically there are warnings during the phantom breaking events in the form of alarms sounding.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450042February 2, 2022
UNKNOWN OR OTHER
I was traveling in -5 degree (Fahrenheit) weather and the cabin heater stopped working (a notice appeared on the screen explaining that it was malfunctioning). Windshield began to fog up, so turned on fan and outside air in order to remove the fog. Ended up driving 8 hours in -5 degree weather with outside air coming in the car. Seat heaters and steering wheel heater continued to work. My passengers and I had to wear coats, boots, gloves, and a hat and still got numb hands and feet. I felt this was a dangerous situation, unable to keep warm while driving or when pulled over. Manufacturer looked at the issue and said the refrigerant was slightly low and replenished it. I don't feel confident that this was an actual fix.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450039February 2, 2022
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
This car has had numerous phantom braking incidents. It is unusable on 2 lane roads. It breaks suddenly for trucks in the opposite lane. It can also begin to brake for cars in the opposing lane. The only remedy is to press on the accelerator to turn off the Autopilot. It also slows down periodically for shadows (for example when going thru an underpass). It was reported to Tesla service and evidently nothing can be done since it seems to be a software issue. I am unsure of that since this car no longer has the radar that previous versions of this car did have.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450022February 2, 2022
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
-Tesla autopilot phantom emergency braking, multiple times makes using the autopilot useless, can't even set it to just cruise control. Yes. -Hard, unexpected, emergency braking at highway speeds from 75mph to immediate 35mph. Dangerous to passengers and other motorists due to the sudden, unexpected high deceleration speed. -Yes. Reported the problem to Tesla service center Spokane on 11/15/2021. They performed a remote investigation and told me I had used the car in a manner/location that was outside the current limitations of the software. No further action until the software system is updated sometime in the future and remotely closed the service appointment without any further input from me. - No. Phantom braking started the day I picked it up 9/24/2021 and continues to this day.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450019February 2, 2022
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, LANE DEPARTURE: WARNING
The vehicle driver assist system frequently has phantom braking in situations it should not be, especially when there are vehicles behind putting us at risk for a collision due to unexpected braking behavior of the car. This happens especially in setting of 2 lane roads with oncoming traffic, and guaranteed with a truck in the vicinity. On major highways it is less so, but does still happen occasionally. On local roads even if straight and no obstruction the automatic braking without notice occurs when least expecting. Also the lane departure system disables automatically for the remainder of a drive if you veer off a lane even once and didn't take the corrective action the vehicle thinks should have happened. That's not how a safety feature should work... It should remain on regardless. As much as I do enjoy this car, these quality issues definitely make you second guess and keep a closer eye on how you drive to avoid accidents if the system decides to not work as advertised
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450018February 2, 2022
FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
I’m experiencing “Phantom Braking” in my Tesla Model Y. I live in a rural area where 2 lane roads (1 lane each direction) are the only roads around. Larger pick up trucks, pickups with trailers, busses, semi trucks, dump trucks, sprinter vans, and other vehicles of that size in the opposite lane trigger my vehicle, when in cruise control, to slam on its brakes. This happens when it’s sunny, cloudy, any type of weather condition. Occasionally, when in cruise control, I notice the car makes slight braking attempts, even when there is no traffic in the other lane. It’s as if it’s sensing a ghost it doesn’t want to hit… This has happened ever since we purchased the vehicle. I do not use auto pilot because I do not see the point where I live. This issue happens when using the adaptive cruise control. I have not noticed it when using auto pilot as, mention before, I rarely use that feature. I recently say articles where many other Tesla owners were having this problem so I thought I would add to the awareness of this issue. My wife does not use cruise control nor auto pilot for fear the car will slam on it’s brakes and someone might rear end us. Speed limits range from 35-55mph in my area.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450012February 2, 2022
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I have experienced several instances of the phantom braking in my Tesla model Y. it primarily happens when I’m on a two-lane road and there is a large truck approaching on the opposite lane. However it will also phantom brake on a highway where there are two lanes going in one direction separated by a median with two lanes going the opposite direction. It seems to happen when it’s coming up on a slight hill, where you cannot see over the hill. The car will slam on the brakes in the middle of the freeway, which when going at speeds of 65 to 75 miles an hour when traveling with other vehicles going the same speed, it can be especially dangerous in Texas where the giant pick up trucks like to tailgate electric vehicles. In one instance the pick up truck behind me thought I was brake checking him and jamming on my brakes to be a jerk; he then “coal rolled” me, putting out a giant cloud of black smoke. This situation has made it so I am afraid to use traffic aware cruise control, which I need to be able to use on road trips. It is especially bad in the two-lane winding roads around Amarillo, Texas, but I’ve also had it do this on a much larger road that goes through Chandler, New Mexico to Colorado. I absolutely love my Tesla, but the phantom braking is concerning, and the response I’ve gotten from Tesla service is that the car adapts and will eventually learn where not to do it. I don’t know if that’s true or not, but it doesn’t seem to be getting better, and it does it at the same locations on the road. I need cruise control to be working. Another suggestion might be to have the ability to turn off traffic aware cruise control. I paid for full self driving but have not had the courage to apply to use it because of phantom braking. I would also like to see federal laws passed to address coal rolling of electric vehicles. It is extremely dangerous and it’s happening a lot in Texas.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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