Tesla Model Y Complaints (2023)

1,136 consumer complaints on file.

#11556160November 20, 2023
POWER TRAIN, ELECTRICAL SYSTEM
I purchased the car and took delivery on 12/29/2022 where immediately I noticed while driving the car home that there was a high pitch creaking sound from what I think is the front drive unit of the car. I have brought back the car to the service dealer over 8 times to rectify the concern of the noise. There were many service technicians that heard the sound while I test drove before the car went into service and they all acknowledged the sound and said it was not normal. However, the service techs had picked and choose which item they thought on the car that created this sound and this is documented on the service receipts/invoices. They kept taking my car apart and replacing parts on the car and when I would pick up my car the sound was still present int he car. Now I have had the car for 11 months and now the sound is STILL present and Tesla has no fix for this. The last service I brought the car in for for this high pitch sound and they replaced the front drive unit and still the noise is present.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555911November 19, 2023
UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
I was driving in my Tesla Model Y to my sister's house. I went to park, stopping with the car facing the garage. Then, it suddenly accelerated and sped through the closed garage door. It slammed through the door, hit the walls, damaged the house and staircase and then finally stopped. It was so fast that I felt like it happened in a fraction of a second. like sitting in race car or ride I reported the incident to tesla on November 8th, the day this happened, and was asked to send pictures. I was told someone would contact me within a week, but I still haven't heard back from anyone. Currently, the vehicle is at a Tesla authorized collision center, and no one has looked at the reported issue. Collision center sent estimates for the repair
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11555823November 18, 2023
STEERING
Steering assist reduced. The steering wheel completely stopped working in the middle of a drive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555673November 17, 2023
SERVICE BRAKES, VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
On October 24, between 8:45 and 9:05 am, I was traveling on the highway with cruise control on and the car suddenly braked going from 75 to 30 rapidly. It was only me pressing the accelerator that kept it from coming to a complete stop. Fortunately, there was no one close behind. There wasn’t any traffic around me. I was passing an exit. I reported this to Tesla and they remotely investigated but said that the related cruise software and hardware was operating normally. This is extremely dangerous! I’ve checked Tesla forums and this is a known problem that they don’t seem willing to address.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555490November 16, 2023
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
On September 23rd our vehicles cruise control stopped working. We submitted a service request to Tesla and they scheduled a service appt for October 16th. They later cancelled this appt saying that it is a known firmware issue that would be corrected in a future, undetermined, firmware update. On November 16th we took the car to a Tesla service center and they confirmed it is a firmware issue, but could not correct it. We have now been without the adaptive cruise control function on our car for over 2 months with no idea when or if this problem will be fixed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555138November 14, 2023
STEERING, SERVICE BRAKES
The process of the car losing control around 10:50am to 11:55am: We were driving on Woodgate Road and were making a U-turn. The car lost control just after the U-turn. The steering wheel spun and failed. The car sped up and the brakes did not work. The car hit the curb and the left tire burst. It went straight over. It was about 3 meters from the sidewalk to the hillside covered with weeds, and it was impossible to stop because the hillside was too steep.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11555066November 14, 2023
UNKNOWN OR OTHER
I was driving my car when the touch screen completely locked and would not respond to any touch input. I had the seat heaters on high and was unable to shut them off without rebooting the screen. It seemed safest to pull over to do the rebooting since it takes about a minute for the reboot to complete. I was able to safely pull over, reboot the touchscreen and then shut off the seat heater. Aside from being able to manage essential tasks from the touchscreen, I was thankful that I had physical control (stalks on the side of the steering wheel) that allowed me to park the vehicle without touchscreen control. My biggest concern coming out of this incident is that Tesla is delivering vehicles without the physical controls that may also be susceptible to the touchscreen lockup I experienced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554929November 13, 2023
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Tesla Model Y delivered six weeks ago, I engaged the "Auto Pilot" for the first time on my morning commute and it worked well for a few moments. Suddenly and without warning the vehicle applied full braking force from highway speed, so hard that it glazed the rotors. This happened on EB I-10 JWO I-15, an extremely busy interchange. With possibly divine intervention I was able to retake control of the vehicle, shut down the Auto Pilot and I swiftly returned the vehicle to speed, needing only a restroom on an emergency basis. Relevant factors could include low incident angle of the sun at dawn and being in a construction zone with lane markers not thoroughly scrubbed off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554678November 11, 2023
SERVICE BRAKES, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
I bought Tesla and tesla insurance which monitors driving of driver to provide safety score to driver. The safety score enables monthly premiums of tesla insurance. My complaint is related to safety score which provides financial incentives to drivers to not apply break. As part of safety score provided to drivers in tesla app(screen shot attached), one of the factors used is hard breaking to penalize drivers when break is applied, forcing the driver to use regenerative breaking instead of applying break. I have observed, even when I mildly apply break the safety score is impacted. The second factor in safety score that seems unreasonable is driving after 10pm. My daughter worked late shift and would return home after 10pm. Why is this even allowed as most of the emergency workers and many others work late hours. I have also observed safety score change from 99 to 98 when the car is parked overnight, even when I am not driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554555November 10, 2023
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
While using cruise control on a recent road trip, the car braked suddenly for no apparent reason. This happened 7 times over a time frame of 11 days of driving. Each time it occured while traveling on a freeway (2 lanes each direction), large median, very light to no traffic, during the day, the car slammed on the brakes, without warning while traveling the speed limit (up to 75 mph). The first time it occured, I almost came to a stop before recovering and accelerating to normal speed. This happened on Oct 15. The second time it happened, was on Oct 16. After the 2nd time, I would not use cruise control unless there was no other traffic. There were four times of phantom braking on Oct 30 alone. I have not yet submitted a service request to the manufacturer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554478November 10, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
When we use the traffic aware, cruise control, we experience, automatic braking, even though there is nothing in front of the car. It’s not clear what triggers, the automatic braking. But it could be a slight elevation change or visual detection of a bridge abutment. We feel that it is a hazard because the car can rapidly deaccelerate when you were traveling at speeds of 60-70 mph. This has happened to us numerous times since we purchased the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554443November 9, 2023
UNKNOWN OR OTHER
THE PEDESTRIAN WARNING SYSTEM ACCORDING TO TESLA IS SUPPOSED TO CREATE A UNIQUE SOUND BELOW 19 MPH THAT ALERTS PEDESTRIANS TO THE APPROACH OF AN EV. THE SYSTEM ON THIS CAR ONLY WORKS IN REVERSE. PLACING THE VEHICLE IN DRIVE DOES NOT CREATE ANY DISCERNIBLE SOUND THAT COULD BE IDENTIFIED BY A PEDESTRIAN AS AN EV APPROACHING. I HAVE TAKEN THE VEHICLE TO THE SERVICE CENTER AND WAS TOLD THAT THE CAR IS OPERATING ACCORDING TO SPECIFICATIONS. ACCORDING TO WHAT REGULATIONS I HAVE BEEN ABLE TO REVIEW, THE WARNING SYSTEM MUST BE ABLE TO ALERT THE PEDESTRIAN OF THE APPROACH OF AN EV. AS IT CURRENTLY FUNCTIONS, THE PWS ONLY ALERTS THE PEDESTRIAN WHEN THE CAR IS BACKING UP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554286November 9, 2023
FORWARD COLLISION AVOIDANCE: WARNINGS
Tesla's false warning incident took place in the following conditions 1. on Nov 9, 2023 7:55 AM ET 2. VA-286N Fairfax County Pkwy 3. very favorable driving conditions, sunny 48F, no ice, snow, or fog 4. at 30mph gave a false forward collision
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554285November 9, 2023
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
I read this news today and something very similar has happened to me on autopilot. https://www.sfchronicle.com/bayarea/article/tesla-crash-santa-clara-18365723.php The car suddenly speeds swerves to the right. Since I was alert I was able to pull it out of autopilot and assume control.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554283November 9, 2023
FORWARD COLLISION AVOIDANCE: WARNINGS
Tesla's forward collision warning issued a false warning, bright daylight afternoon conditions at a no traffic road, no cars parked on the side of the road, very slow traffic (10mph), no car within 100ft, the incident took place: 1. 4:09 PM ET clear conditions, no rain, snow etc 2. Franklin Farm Road in Fairfax, VA 3. Very slow traffic 10mph 4. No cars in front for 100ft
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554084November 7, 2023
STEERING
The car lost steering while driving. The wheel was super difficult to turn. The problem was confirmed by Tesla Service via phone call, the Tesla Service Center in Rochester and alerts on the screen. The car was towed to the service center.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553885November 6, 2023
VEHICLE SPEED CONTROL
I was driving November 6, 2023 at about 10:30 in the morning at approximately 25 to 30 mph on a neighborhood road when my car accelerated on me without me applying extra pressure. I was caught off guard and thought it must’ve been an anomaly. We have owned the car since August. But then on my way home, about 1 o’clock, I was again on the neighborhood street doing 25 to 30 mph and the car obviously accelerated on me so that I applied the brakes. My husband was in the car with me and really noticed it surging the second time. At the time, it concerned me so I looked on the Internet and saw that other people have been complaining of a similar issue. I want this on record because I know I did not apply pressure to that pedal. We have scheduled a service with Tesla Friday.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553840November 6, 2023
STEERING
Power steering was not able to control. Can't control the handle. It was locked. My car got towed to service center on same day. I received a call and they said rat or squirrel bite electric line. And charged me over $800 for it. I just figured out there is lot of cases like me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553805November 6, 2023
POWER TRAIN, ELECTRICAL SYSTEM, ENGINE
I purchased a Model Y Performance on October 31, 2023. I was driving the vehicle on 11/1 and I received an error that my rear motor was disabled and my top speed was reduced to 68 mph. This occurred on a high traffic highway. Took the car to the dealership and they replaced the rear motor inverter. Vehicle only had 130 miles on it. This should not occur in a brand new vehicle. I felt unsafe while driving it in this condition.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553790November 6, 2023
VEHICLE SPEED CONTROL, SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I was driving on the freeway at approximately 67 MPH using the advanced cruise control. There was no car immediately in front of me or directly beside me. All of a sudden, the car decelerated quickly, as if it slammed on the brakes. I was able to react quickly and override the deceleration, but had there been a car directly behind me, I very likely would have been rear-ended. It all happened so fast that I didn't stop to get all of the detail, but I'm guessing I dropped down to about 50 mph before being able to respond and override the breaking. It was terrifying, as I didn't know if I could override it at first. I later read other complaints about "phantom breaking" and realized there is a pervasive problem with the Tesla.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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