Tesla Model Y Complaints (2021)

1,096 consumer complaints on file.

#11497462December 14, 2022
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
In Traffic Aware Cruise Control (aka Autopilot) car randomly changes the maximum set speed. This has caused a dangerous dramatic slowing of the car when highway driving. Car should not change speed setting without human input. I have video of this occurring.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497404December 14, 2022
ELECTRICAL SYSTEM
Vehicle has been inspected by the manufacturer and they have advised it has been completed/fixed but it's been in more than four times within the last 12 months.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497321December 13, 2022
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The contact owns a 2021 Tesla Model Y. The contact stated while driving 75 MPH, the vehicle inadvertently stopped without warning. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was 1,600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497320December 13, 2022
SERVICE BRAKES, ELECTRICAL SYSTEM, ENGINE
The car stopped suddenly in the middle of the street. By the grace of G-d, this happened on a quiet street because we decided to take a detour and could have instead been on the freeway! We were with our 3 young children (all in carseats). We could not restart the car after it stopped, and there was no warning it was going to stop. We were not using autopilot.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497091December 12, 2022
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
My Model Y applied the brakes suddenly when it was in Adaptive Cruise Control while I was driving in the interstate at 75 mph. This caused the vehicle to decelerate very abruptly. There was no vehicle in front of me and no obvious debris in the road. This happened several times on a trip from California to Kansas and back. On one occasion , I had just pulled back into the right lane after passing several tractor trailer rigs going 70 mph. I had to tromp on the accelerator to avoid being rear-ended.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496580December 8, 2022
SERVICE BRAKES
When i do a full trip level charge on the Tesla Y at home, I leave the house and start down a hill on the way to work. When I brake, the brakes chatter severely and do not slow the car. I pump the brakes and it happens again, pump the brakes and they start working. This has happened numerous times with a full trip charge. it does not happen with a 70% charge. I feel that this is very dangerous and could easily cause an accident if braking is required. I attempted to contact Tesla, there is no easy way to report this problem. So, this is now in your court. Thanks for looking into this. Thomas Cox
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496213December 6, 2022
POWER TRAIN, UNKNOWN OR OTHER
The contact owns a 2021 Tesla Model Y. The contact stated while at a complete stop with the brake pedal depressed, the vehicle rolled backwards. There was no warning light illuminated. The contact stated that the failure had been reoccurring intermittently while at a complete stop. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495972December 4, 2022
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Phantom Breaking. On Saturday -12/3/22, around 3.50 PM CST en route to Arlington on HWY 360, I experienced phantom breaking twice in quick succession. I was driving on autopilot at 70MPH and suddenly the car applied brakes and it was very scary to me and all my family. After the second event, I stopped using the pilot and drove with manual control.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495922December 3, 2022
UNKNOWN OR OTHER
I was in a stop and go traffic (car wash line), a sudden unintentional acceleration happened and resulted in a high impact accident
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11495438November 30, 2022
VISIBILITY, ELECTRICAL SYSTEM, BACK OVER PREVENTION
The contact owns a 2021 Tesla Model Y. The contact stated that the display screen would intermittently fail to operate as needed, without warning. The contact also stated that the power windows failed to operate as needed. The contact had taken the vehicle to the Service Center on multiple occasions for various updates; however, the power window failure persisted after each update. The contact recently received notification of NHTSA Campaign Number: 22V702000 (Visibility). The contact stated that the back-up camera was displaying a distorted image while the vehicle was in reverse(R). The vehicle was not repaired. The failure mileage was approximately 9,400.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495226November 28, 2022
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
I own a 2021 Tesla Model Y. I took possession of it on August 7, 2021, in Santa Barbara, CA. Ever since, I have had more than 1000 instances of automatic emergency braking (phantom braking) episodes while using cruise control or autopilot. The experiences of severe phantom braking have been terrifying. The car often slams on its brakes for no apparent reasons on all highways and freeways, mostly where no cars or obstacles are present. I worry about getting rear-ended, which could lead to injury or death. My Tesla has been in for repair five times, and the technicians say they cannot fix it, that only a software update can solve the phantom braking problem They've been promising a software update since August 2021. After 16 months and five service appointments, I expect the problem would be solved by now. It hasn't. Please force Tesla to remedy this very hazardous safety problem. Let me know what you are doing to force Tesla to fix the problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495113November 28, 2022
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
On a long trip on I-70 across Colorado and Kansas I experienced 4 instances of "phantom" braking while using cruise control. I had set the speed at 78 and the car aggressively braked itself as if there was an object in the road when there was no object or reason to brake. In each instance if a car had been following closely they likely would have crashed into me. It also causes panic to the driver when the car aggressively brakes. I am contacting Tesla service today to report this issue and hope that it will be addressed but there has not been any inspection at this point. There was no waring or issues with the car prior to this and it has never happened to me before. It only occurred when using cruise control as I do not have full self driving and was also not using lane assist.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494976November 26, 2022
STEERING
Backing out of garage and driveway & heard loud pop. Immediately stopped, put into drive and moved out of street, approx 6' (with car making awful noise and terrible steering wheel feel).. Exited vehicle and observed that drivers side front wheel was aimed straight but passenger side was aimed 20+ degrees inwards. Found both passenger side lower control arm bolts in driveway, and linkage hanging down. Could have resulted in SERIOUS accident if compromised steering happened while driving at speed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494885November 25, 2022
UNKNOWN OR OTHER
On November 5'2022 (12.30pm PST), we went to visit local bank. We parked the car and locked it. After locking the car ,we have started go towards bank and suddenly we noticed all four windows automatically started to open (eventually all windows were open and rain water started to go inside). We were lucky that this has happened with stationery car. I am worried if this will happen when car is moving at fast speed , this might cause serious issue .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494766November 23, 2022
SERVICE BRAKES, VEHICLE SPEED CONTROL, STEERING
Car took over the control from the driver. Major crash could have happened NO Manufacturer No
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494694November 23, 2022
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I was driving about 65 mph on the highway with my Tesla 2021 Model “Y” in “Traffic-Aware Cruise Control” (not Auto Pilot) when, for no apparent reason, the car decelerated rapidly. This happened four times during a 1 hour trip from Boston to New Hampshire. No accidents occurred due to this incident but it was very concerning. This is not a new problem but it is occurring more often since the software was updated to include “Tesla Vision” instead of radar. I did not report this to Tesla because they are already aware of “Phantom Braking” issues with my model.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494634November 22, 2022
VISIBILITY, ELECTRICAL SYSTEM
The contact owns a 2021 Tesla Model Y. The contact stated while driving approximately 30 MPH and at various speeds, the center console froze, turned off, and then rebooted. The contact stated that the steering, brakes, and accelerator pedal were still operable. The contact stated that the failure was intermittent and occurred 3-4 times per month. There was no warning light illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the failure was due to a software glitch and the vehicle was not unsafe to drive. Additionally, the contact stated that the driver's side window had started to roll up independently as stated in NHTSA Campaign Number: 22V702000 (Visibility). The contact stated that while driving approximately 35 MPH, the window independently rolled up and nearly caught his fingers. The vehicle had not been repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 29,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494509November 21, 2022
UNKNOWN OR OTHER
Federal Motor Vehicle Safety Standard No 118. Power operated window, partition, and roof panel system
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494435November 21, 2022
AIR BAGS
Was hit by a F-250 running a stop sign, estimated speed of F-250 was 45 MPH. The airbags failed to deploy in my vehicle.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11493970November 17, 2022
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
The contact owned a 2021 Tesla Model Y. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently accelerated. The vehicle swiped the side of an apartment building before crashing into a tree and coming to a complete stop. The air bags deployed upon impact. The contact sustained chest pain, and his daughter, who was a passenger, sustained chest and ear injuries from the air bags deployment. Medical attention was received. A police report was filed. The vehicle was towed to the tow yard and deemed totaled by the insurance company. The manufacturer was made aware of the failure. The failure mileage was approximately 8,000.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0

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