Tesla Model Y Complaints (2022)

851 consumer complaints on file.

#11570346February 6, 2024
VISIBILITY/WIPER
The Automatic Windshield Mode does not function properly. On some Sunny days, the windshield wiper will automatically engage. Yet, during heavy downpours, the automatic windshield wipers will not engage or it will wipe very slowly. I have to press the stauk manual or press the manual setting while driving in the rain. Very unsafe due to distraction and poor visibility while driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569588February 2, 2024
STEERING
Steering got locked stating that assistive driving was reduced. We were in front of our house and my wife was driving. She said that steering is basically unusable so we pulled back in the driveway. Normal restarts didn't fix it. We then did a hard restart of the car and that fixed it but it was scary and accident prone when locked "assistive driving reduced".
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569577February 2, 2024
STEERING
Driving in traffic this afternoon, I was turning right at a controlled intersection. I stopped my car during the turn before entering the stream of right-bound traffic. Abruptly my steering wheel was frozen: I was unable to turn the steering wheel and the car would not drive forward. There had been a dash warning light on with the message: 'Steering Assist Reduced!'. This message had been coming on intermittently during the past several weeks while driving, but without any noticeable change in the steering/handling of the car. I was blocking the traffic behind me. I called 911 and requested assistance. I got out of my car to open the "frunk" lid to alert drivers that my vehicle was disabled. I got back into the car. At some point during the 5-10 minutes that I was stopped, I re-entered my code and put the car back in drive mode and suddenly the steering wheel worked and I was able to drive home (about 2 miles). I contacted Tesla service and they suggested that I have it towed to the nearest service center, which I did.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569556February 2, 2024
STEERING, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, LANE DEPARTURE: ASSIST
Hello, My name is [XXX] and I had 2022 Tesla Model Y performance. I had an accident on [XXX]. Car just took control itself, we hit the tree. It was in residential area, it happened so fast, that I could not to react to prevent it. After we hit the tree, car catch the fire, It was a nightmare for me, I had my best friend with me at the time of accident on the front passenger seat. Both of us were unconscious, by the time I got awake, car was in flames, my friend was still unconscious but than he got awake after I tried with the local neighbor to pull him out from the car. Unfortunately my friend passed away after accident in 5 hours. I had an autosteer assistance on my car subscription. Plus my car had a problem with the side cameras, time to time it was giving me errors - Door Pillar error message. Cops were trying to get information from the car, but according to Tesla representative my car was out of network from June 30, 2022. And i never got any notifications that my car is out of network. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
Yes
Fire:
Yes
Injuries:
1
Deaths:
1
#11569302February 1, 2024
SERVICE BRAKES, UNKNOWN OR OTHER
Since purchasing the car, I've had issues with the driver's side floor mat sliding and/or flapping. By sliding I mean it slides to the right and then interferes with the braking. By flapping, I mean the left separate portion/flap of the drivers side mat just randomly bends over - again causing interference with braking. I've tried to correct this issue multiple times by repositioning the floor mats. There is no way to secure the mats. I also added this concern to a pre-existing service request as it is quite annoying; however, I was told to just purchase new mats - even though my vehicle is under warranty.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567282January 23, 2024
STEERING, UNKNOWN OR OTHER, LANE DEPARTURE: WARNING
The incident happened on 12/22/2024 8:30 am to 8:40am. Weather: heavy foggy. On freeway, no raining. Road was dry. Autopilot was off. I was trying to change lane to 2nd lane (I was in 3rd lane) and I saw a white pickup truck suddenly changed lane to the 2nd lane from 1st lane, so I turned my steering to left quickly (speed was 55-60 miles) and back to 3rd lane, and then suddenly the steering wheel was out of control, the steering wheel was turning right - left many times quicky and tilting the car. It just happened so quickly (not even a second) I wasn't able control the steering. After 3-5 seconds, it stopped. the steering was back to normal. I kept the car in 3rd lane. I almost got killed. I am glad I am still alive because it's Christmas holiday, not many cars on freeway in the early morning. Many cars behind me stayed away from me when they saw my car was out of control. I reported the incident to the Tesla manufacturer, they said they checked computer log remotely and nothing wrong, just something related to wheel slips and then cancelled my service request. I didn't know if there was any warning lamps or messages pop up because I was so scared at the moment and forgot to check.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567267January 23, 2024
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, LANE DEPARTURE
The contact owns a 2022 Tesla Model Y. The contact stated that while driving at approximately 70 MPH with the Adaptive Cruise Control activated, the vehicle decelerated while driving at night in the rain. The contact was concerned about being rear-ended. There were no warning lights illuminated. The contact used the App to communicate with an unknown dealer, who responded and informed the contact that there were no hard wire issues. To contact took control of the vehicle and used the accelerator pedal to drive as needed. The failure might have been caused by false positive conditions in the surrounding area. The mechanic informed the contact to reboot the vehicle. The vehicle was not diagnosed or repaired. The contact stated that after the computer was rebooted, the Lane Departure Unavailable message was displayed. The manufacturer was not contacted. The failure mileage was approximately 23,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567064January 22, 2024
STEERING
By ~10:30PM, [XXX], my TESTLA Y 2022 lost power steering at the intersection of [XXX] . I was making left turn and found my car could only slightly turn left since the power steering was basically lost, almost being hit by a red sedan. There was a yellow sign on my TESTA computer: "Steering assist reduced. Steering may require increased effort". About midnight, [XXX], I called the Roadside Assistance of TESLA, informing them what went wrong. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565671January 16, 2024
UNKNOWN OR OTHER
Sudden Unintended Acceleration. TESLA Service refuses to check the vehicle, it happened 4 times so far. On first occasion they sent it to their engineering team, and result came back after five months and they claimed nothing is wrong. They refused to provide a copy of engineering report. IF nothing is wrong, why did they refuse to provide car owner a copy. IT happened three times after that and they asking for exact day and time, which was provided for second time and they mentioned that there is nothing they can do. I had the car for about 14 months and had less than 6000 miles because I am afraid of driving it and cause into accident.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11564353January 9, 2024
ELECTRICAL SYSTEM, SERVICE BRAKES
Tesla does not provide power to the Aux pin on the standard 7 pin connector for towing. This means that the vehicle will not keep a 12V battery on a trailer charged up at all times. In case of a breakaway situation, there will be no power to the brakes and thus the trailer will not stop safely. Tesla changed to a 16V battery and has refused to step down the voltage for towing purposes. This is extremely dangerous when they advertise the Model Y and X as towing up to 3500 and 5000 lbs respectively and do not advertise the fact (outside the manual, where it must be inferred) that there is no power on the Aux pin. The 7 pin connector is a standard and Tesla is not adhering to it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11563884January 6, 2024
UNKNOWN OR OTHER
ALMOST POOPED MY PANTS - backed up into a parking spot to get food for family gathering. Took two family members with me to pick up the said food. Put collected food in trunk and we all got back in. Placed MYLR in “D” (drive) and sweet baby jesus it was going backwards! My family member in back yelled and I said that wasn’t me it’s in “D” look! And we all looked at each other puzzled. Then I tapped the “go” pedal one more time and sure enough backwards again. I put it in park and I was like “you all saw that right!?” We all agreed. Put it in “D” again and worked fine. Two family members said I had to watch some end of the world movie and they no longer want a Tesla after seeing that.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11562799December 31, 2023
LANE DEPARTURE: ASSIST, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Ever since a recent update to my car, it has become far more difficult to keep the ADAS features active. It is incredibly intrusive, even just glancing at the screen to see what message it's telling me leads to the car threatening to cut off all driver assistance features. This is so dangerous. The car is a better driver on the highway than I am. It is better at holding speed, it never veers out of its lane, and it never misses someone attempting to impinge on my lane. I think something needs to be done to make this system more lenient. It used to be better but something changed in late December. People in other cars seem to be able to stare at their telephones with impunity while their car continues on without any issues. All I want is to be able to glance away from the road to see what the screen is trying to tell me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11561920December 26, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
The contact rented a 2022 Tesla Model Y. The contact stated that while driving 70 MPH with the Adaptive Cruise Control activated, the vehicle experienced Phantom Braking and abruptly decelerated. The contact stated that the failure had occurred twice during the trip; after de-activating the Adaptive Cruise Control, the vehicle operated normally. During the failure there were no other vehicles or objects nearby. The cause of the failure was not yet determined. The manufacturer, the local dealer, and the Rental Car Company were not yet notified of the failure. The failure mileage was 32,000. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11561782December 25, 2023
STEERING, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, LANE DEPARTURE: ASSIST
Due to NHTSA Recall Number 23V-838, the car has become more dangerous than before. Often making me apply more force on the wheel when constantly alerting me which has inadvertently made me swerve into oncoming lanes. Not only has this mandatory recall made the autopilot experience much worse, but it seems highly politicized by the previous leader of nhsta and should be reinvestigated. This is such a failure of over regulation over biased leadership and should not be tolerated.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11561069December 20, 2023
STEERING
I received a power steering reduced notice on the car screen and the power steering failed. Restarting the car resolved the issue. There was a technician present when this occurred and he could not discover why it happened. If I had been driving at high speeds I would have crashed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11561027December 20, 2023
LANE DEPARTURE: ASSIST, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
To Whom It May Concern at the National Highway Traffic Safety Administration (NHTSA), I am writing to urgently express my concerns about the latest software update for the Tesla Model Y’s autopilot system, which, in my view, significantly compromises safety. As a Model Y owner for over two years, I have generally found the vehicle and its features to be reliable and safe. However, the recent update has introduced an overly stringent hands-on-wheel detection mechanism that is not only inconvenient but also potentially hazardous. The new update requires frequent and often forceful interaction with the steering wheel to assure the system of driver presence. This change is drastically different from my previous experience, where I received only one hands-on-wheel violation in two years. The current sensitivity of the system disrupts the smooth operation of the autopilot, leading to frequent and abrupt disengagements. I have found myself struggling to maintain the system’s activation, inadvertently causing the vehicle to exit autopilot mode multiple times. This issue goes beyond mere inconvenience; it actively detracts from driving safety. The need for constant and sometimes aggressive adjustments to satisfy the system’s requirements is distracting and can lead to erratic vehicle behavior. The irony is stark: a system designed to enhance driving safety and ease is now a source of potential danger and stress. The unpredictability and over-sensitivity of the updated system could lead to dangerous situations, especially on highways or in heavy traffic, where sudden disengagement of the autopilot can be particularly risky. As a driver, I now find myself more focused on keeping the autopilot engaged than on the actual driving conditions and surroundings, which is surely contrary to the feature’s intended purpose. I urge the NHTSA to investigate this situation and cancel the recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11561020December 19, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, LANE DEPARTURE: ASSIST
Subject: Safety Concerns Regarding Recent Model Y Autopilot Update To Whom It May Concern at the National Highway Traffic Safety Administration (NHTSA), I am writing to urgently express my concerns about the latest software update for the Tesla Model Y’s autopilot system, which, in my view, significantly compromises safety. As a Model Y owner for over two years, I have generally found the vehicle and its features to be reliable and safe. However, the recent update has introduced an overly stringent hands-on-wheel detection mechanism that is not only inconvenient but also potentially hazardous. The new update requires frequent and often forceful interaction with the steering wheel to assure the system of driver presence. This change is drastically different from my previous experience, where I received only one hands-on-wheel violation in two years. The current sensitivity of the system disrupts the smooth operation of the autopilot, leading to frequent and abrupt disengagements. I have found myself struggling to maintain the system’s activation, inadvertently causing the vehicle to exit autopilot mode multiple times. This issue goes beyond mere inconvenience; it actively detracts from driving safety. The need for constant and sometimes aggressive adjustments to satisfy the system’s requirements is distracting and can lead to erratic vehicle behavior. The irony is stark: a system designed to enhance driving safety and ease is now a source of potential danger and stress. The unpredictability and over-sensitivity of the updated system could lead to dangerous situations, especially on highways or in heavy traffic, where sudden disengagement of the autopilot can be particularly risky. As a driver, I now find myself more focused on keeping the autopilot engaged than on the actual driving conditions and surroundings, which is surely contrary to the feature’s intended purpose. I urge the NHTSA to investigate this and stop enforcing ridiculous changes to Tesla.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560999December 19, 2023
LANE DEPARTURE: ASSIST
Subject: Safety Concerns Regarding Recent Model Y Autopilot Update To Whom It May Concern at the National Highway Traffic Safety Administration (NHTSA), I am writing to urgently express my concerns about the latest software update for the Tesla Model Y's autopilot system, which, in my view, significantly compromises safety. As a Model Y owner for over two years, I have generally found the vehicle and its features to be reliable and safe. However, the recent update has introduced an overly stringent hands-on-wheel detection mechanism that is not only inconvenient but also potentially hazardous. The new update requires frequent and often forceful interaction with the steering wheel to assure the system of driver presence. This change is drastically different from my previous experience, where I received only one hands-on-wheel violation in two years. The current sensitivity of the system disrupts the smooth operation of the autopilot, leading to frequent and abrupt disengagements. I have found myself struggling to maintain the system’s activation, inadvertently causing the vehicle to exit autopilot mode multiple times. This issue goes beyond mere inconvenience; it actively detracts from driving safety. The need for constant and sometimes aggressive adjustments to satisfy the system’s requirements is distracting and can lead to erratic vehicle behavior. The irony is stark: a system designed to enhance driving safety and ease is now a source of potential danger and stress. The unpredictability and over-sensitivity of the updated system could lead to dangerous situations, especially on highways or in heavy traffic, where sudden disengagement of the autopilot can be particularly risky. As a driver, I now find myself more focused on keeping the autopilot engaged than on the actual driving conditions and surroundings, which is surely contrary to the feature’s intended purpose. I urge the NHTSA to investigate this
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560858December 19, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
The contact owns a 2022 Tesla Model Y. The contact stated that while her husband was driving at 60 MPH, a large plastic object was in the roadway causing the contact to crash into the object. The contact stated that there was no warning from the manufacturer's forward collision avoidance system or any other safety system, the cruise control was engaged at the time of the crash. The contact stated that her husband swerved to the left to avoid the object and the front passenger side bumper, passenger corner of the hood and headlight crashed into the plastic object and were fractured and crushed. The contact stated no warning light was illuminated and the air bags had not deployed. The contact stated that there were no injuries and that the police were on the scene and filed a report. The vehicle was drivable and the contact drove back to her residence with her husband. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 26,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11560223December 14, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
driving on a clear day, no traffic empty highway. Suddenly stop very hard no reason. Phantom braking. And a few minutes later happen again suddenly violently stop, seems the cameras thinking something is infront of the car which nothing. Like I said empty highway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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