Tesla Model Y Complaints (2022)

851 consumer complaints on file.

#11613096September 6, 2024
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
I engaged Tesla autopilot (FSD) as I left my house to pick up my son. The car started accelerating and swerved sharp left and ran over one of our neighbors' front yard leaving damages to their yard as well as my car. All 4 tires and wheels are damaged as it ran over the concrete curve and the front bumper of the car is damaged.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11610757August 25, 2024
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
Charge port didn't allow to latch the charge cable. So the car lost the ability to be charged. This failure first time happened in December 2023. A mobile service technician visited my home to look into it. He checked and was able to restore the working of latch again. He didn't replace any part. This problem again happened on a very hot day (above 43 degree C) on 4th July when me and my family were away from home and were routed to a fast charger which was more than 70 miles from my home. The battery at that time was showing only 35 miles range left. I was forced to drop my car in nearest service center which was closed due to 4th July. Me and my Family were stranded on the road in harsh temperature conditions. Some how I reached back home by alternate means. It took more than 5 days Service center touched the car and fixed the car. Per there report they replaced the charge port on my car. The problem happened again on July 29 but got resolved on its own. I visited Service center again on 15 August and was give a detailed form to fill up next time the problem happens. I was told that they will do some further diagnosis but they didn't even touched the car as the problem was not showing at that time. I have strong feeling that this problem can happen again and may leave me again stranded on road without any support. I have lost confidence to drive this car for longer distance where I may need to charge on the way. The issue happens without any warning and will show up right at the time when I have to charge it. I feel that this issue may leave me in a unsafe situation if I am at a remote place where the car looses the ability to be charged. I am not sure if this is the right forum to bring up this issue. Please feel free to direct me if this is not the right forum.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610732August 25, 2024
SUSPENSION
Our cars suspension was replaced under warranty in October 2023 and by Aug 2024 it had failed again. Our tires have been ruined prematurely for the second time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608709August 15, 2024
ELECTRICAL SYSTEM, LATCHES/LOCKS/LINKAGES
The contact owns a 2022 Tesla Model Y. The contact stated while driving 20-25 MPH, the hood unexpectedly opened, struck the windshield, and obstructed the visibility of the road. The contact was able to pull into a parking lot. The contact stated that while attempting to close the hood, he noticed that the hood struts were completely damaged. The contact removed the struts and closed the hood manually. The vehicle was taken to a Tesla Service Center, where the contact was informed that the vehicle data recorder was missing information on the failure. The Tesla Service Center replaced the windshield at the owner expense. The contact received notification of NHTSA Campaign Number: 24V554000 (Latches/Locks/Linkages, Electrical System); which the contact related to the failure. The Tesla Service Center informed the contact that the hood repair could not be covered under the recall because the failure could be related to an aftermarket accessory that the contact had installed on the hood. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 28,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11607706August 10, 2024
ENGINE, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
On [XXX] we charged enough more than 80% limit to travel towards Knoxville . The vehicle indicated we have enough charge to reach Knoxville supercharger. Kindly note our vehicle has set like that it can’t go more than 80mph. While we’re closer to severville, the vehicle still indicated that I need to drive to Knoxville but indicated battery percentage will be -2% means we will not be able to drive safely and reach Knoxville supercharge as family and might be stranded in middle of night somewhere without any help and safety compromised. This is series issue in vehicle diagnostic and projection while driving it and trusting to take us to right place with proper guidance to supercharger availability. It created a great panic to our family in middle of night. This has to be investigated for misguiding the customers about mileage model-y can go and it’s capability to project supercharger availability to safely drive with family. We panicked and found out supercharger [XXX] in [XXX] in Sevierville that model-y will NOT route or guide us to get charged. This caused reliability and approvals to let such vehicle to be sold which can put everyone at risk. What if we didn’t find our self the charger and vehicle suddenly stopped in middle of traffic that could have caused accident or rear-ending. It’s serious safety issue that vehicle is not evaluating and projecting right information to travel on Road. I have taken pictures while this happened and can attach them. Also we all can witness evidence on this whole safety problem we experienced. Reporting this to ensure no other citizen should be put thru such safety issue on a vehicle that runs in American soil. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11607101August 7, 2024
ELECTRICAL SYSTEM
The contact owns a 2022 Tesla Model Y. The contact stated while the vehicle was parked in a parking lot, the Smart Summon feature was activated when suddenly the vehicle reversed, veered in its left direction, ran over the lane bumpers, and crashed into a handicap pole. The contact mentioned that he is handicapped and utilized the feature for his condition and it had never failed in the past. No warning lights were illuminated. A police report was not filed. The dealer was contacted, and the vehicle was not diagnosed or repaired however pending an appointment with the dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 12,409.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11606909August 6, 2024
LANE DEPARTURE: ASSIST, FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The front triple camera glass was found to be dirty on the interior part of the glass. I had alerts of camera blocked/blinded and also I had several instances of emergency corrective maneuvers including braking, lane assists and forward collision warnings. Tesla cleaned the interior of part of the glass.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11606372August 4, 2024
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Tesla's autopilot/Full Self Drive feature is reading Minimum Speed Limit signs as the speed limit and slowing to 40 mph on 70 mph highways. This is happening to many Tesla owners who are talking about it on social media platforms like Reddit. The cameras usually read speed limit signs and either slows or accelerates to match the posted speed limit. With the most recent software update it's now reading Minimum Speed Limit signs and sometimes random highway signs, such as GA 25, and slows to 25 mph. It was dangerous for me specifically when I was passing a slow-moving big rig this past weekend. As I passed the truck doing roughly 75 mph the car saw a minimum speed limit sign and immediately slowed to 40 just as I was getting back into the right lane. That's downright dangerous.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605850August 1, 2024
AIR BAGS, SEAT BELTS
Front passenger safety restraint system fault service is required error. this just appeared on my screen when my wife sat in the passenger seat.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604720July 26, 2024
EXTERIOR LIGHTING, UNKNOWN OR OTHER
Here is what happened. I was traveling on a narrow winding two-lane road at night when, desiring to see the information on the current drive, I reached down to the lower left corner of the touchscreen to change the small sub-panel located there. It was on the music panel so I swiped to the left to change to the trip information panel. As soon as I swiped to the left my lights went out and I'm driving in total darkness! In complete fear of running off the road I managed to stop and switch on the 4-way flashers. Someone that had been following me went on around about the time I got the flashes on. Fortunately, I had stopped still on the road and pretty much on my side. (It could have been much worse!) Quite scared and flustered I managed to get the lights switched back on. I don't remember, but I must have used the normal lighting control buttons on the main touchscreen panel. For a while I had no idea how it happened but eventually figured it out. Whenever you change your lights with the turn-signal stalk (go to dim, to bright or flash them) a small sub-panel pops up in the lower left corner of the touchscreen with all the light control buttons. It stays for about 4 seconds and goes away automatically. So, if you reach down to start or pause the music a few seconds after dimming you lights, your headlights go OFF - the OFF button falls where the Play/Pause button was located a few seconds before. But its much worse than that. You can also simply swipe to the left (what I had done) and the row of lighting buttons act like a slider! The lights can go from AUTO to OFF without warning, no confirmation needed! Answers to the five questions follow. - This problem certainly appears to be a design flaw in the touchscreen user interface so can be reproduced and inspected. - We could have crashed or been hit by other vehicles resulting in injury or death. - No - No - No warning whatsoever. Please don't write this off as "operator error". That would be irresponsible.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11602274July 15, 2024
STEERING, VEHICLE SPEED CONTROL, SERVICE BRAKES
When driving home and try to make a left turn, the steering doesn't work and car suddenly speed up even though try to brake, the whole car is out of control, and the car hit my neighbor, and it's extremely dangerous! Thank god that no one is hurt. Police came and did a report but didn't say anything about Tesla. After that, I checked the alert history, nothing special, the only alert is remind me that window cleaner is running low. I tried to contact Tesla but failed, no one answer the phone call, no where to report. Everything is too bad
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11599552July 6, 2024
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
The FSD is not fully matured and I have tried multiple times and all times and the experience is weird and very hard braking and no control on parking lots. So not sure why this is called Fully self driving capability by Tesla? I have paid 12k for this capability in my car and unfortunately it's not fully functional. Hope some safety precautions will be taken for the safety of the drivers and passengers. Happy to provide more details if needed. Thank you
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11597765June 29, 2024
VISIBILITY/WIPER
Tesla broke Automatic wiper function with a software update in 2023. Models other than Model Y have or have had this issue. There is no setting or adjustment I can make and Tesla has not made it a priority to fix this. They spend all of their resources doing other things. Nobody at Tesla is listening. New feature after new feature and screen changes are released but no fix for wipers. This is a conic years long recurring issue with Tesla cars. Tesla service can not fix software issues. It seems Tesla will never fix the issue. It creates a safety problem when driving because you must take your attention off the road and interact with the screen or try and remember the various voice commands to control them, or look at the screen while scrolling a wheel (you must pre-configure ahead of time to do this) while looking at the screen to see what gets selected on the screen, or do everything manually on the center screen. Attention is pulled off the road frequently regardless of weather. Currently in dry weather the wipers turn on unpredictably and often. Hour after hour on a long trip and you battle them all day long. Wipers are switched to Auto every time you use a driver assistance system such as Autopilot or Full Self Driving. You repeatedly disable auto wipers using your choice of method all day long. You are ready to rip wipers off the car by the end of the day. In wet weather auto wipers don't turn off when the rain has ended temporarily or becomes a mist needing only an occasional wipe by pressing the single wipe button. If you disable Auto wipers when it is raining you are constantly adjusting the speed between off, low, medium, and high which is eyes off the road screen intensive using scroll wheel or touching screen directly. Better if you can remember the speed adjustment voice commands which I can't because I rarely will drive in the rain because of wipers. I can remember disable because I use that constantly nearly every time I drive depending on the sky.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11597759June 29, 2024
UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Tesla will not fix: Tesla Pushed a Spring Software update which introduces risk to pedestrians and risk of accident including rear-ending. In the past an image of the car is on the left side of the screen and a large map is on the right side of the screen. With this update, the map is removed from the right side of the screen when not in gear. If the car is in gear it remains on the screen. To setup ADAS destination it now works best if you have the car in gear. If the car is in park you have only full screen car image and extra steps to get the large map. If you voice command destination you may never see the map until driving on road. You should be driving at that point not interacting with the screen. Accident and pedestrians at risk while using screen. For instance if you get in the car and issue a voice command to destination with only one location the tiny map image in the far upper right corner of the screen displays a route so small and completely without detail it could be wrong but you just assume it is correct because it will take extra user interface interaction to make it large enough to tell what it is actually going to do. You put the car in reverse and back into the street, put the car in drive and now you get the full size map, route, destination for the first time and route is wrong. When in park, interacting with the map you don't really know what will cause the map to go away and be replaced by the car image. Can happen if you change destination entry. The map is removed from the screen every time you put the car in park. Now a big problem. If you are driving and decide maybe I should go to a different destination first and you pull over and put the car in park the map is removed from the screen again and the destination remains unchanged. You either fight the propensity to replace the map with the car image or don't put the car in park. To prevent the car screen from replacing the map unpredictably you have to keep the car in gear.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594070June 12, 2024
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Safety issue with Tesla's auto pilot braking without cause in the middle of freeway. Many times accidents were about to happen when I intervened and press onto the gas pedal. It seems like there are other complaints and not sure why NHTSA is not doing about it? Is Tesla that powerful that government does not want to disturb anything?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593221June 8, 2024
SERVICE BRAKES, VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Phantom braking occurred when the adaptive cruise was engaged when a truck entered the road from the right side. The car abruptly slowed when the truck crossed my lane although there was no eminent danger. The car behind us nearly collided with us due to the sudden braking incident. This is the third sudden braking incident; however, the others were related to a bridge or overpass.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592897June 6, 2024
STEERING, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, LANE DEPARTURE: ASSIST
Two incidents: 1) Non-accident: My wife was slowing to make a right turn at a stop light and the steering locked up for about 3 seconds, where she wasn't able to regain manual steering control. We did not have full self-driving mode at the time. Luckily, she was only going about 10 mph, and was able to brake before running into oncoming traffic. 2) Accident: Our son was driving on a country road, along a section with a slight curve. We had a free trial for full self-driving mode during the previous month, but it ended two weeks before the accident, so he could not have had it in self-driving mode. It appears that he didn't make the curve, but as evidenced by a single long tire skid mark, continued almost perfectly straight, across the oncoming lane, and ran into a redwood tree. The car rolled and ended up upside down, against the bank back on the right side of the road, with the lithium batteries on fire. Our son and his passenger sustained severe injuries and neither has a memory of what caused the accident. Naturally we suspect the possibility that the steering locked up again. But it also seems likely that the AEB and ABS were not functioning correctly, as if they were, there should have been several short skid marks for the tires on both sides of the car, rather than only a single long skid mark. Additionally, there's no shoulder on that road, and there is a clump of bushes that come very close to the white line, so it's possible that a steering auto-correct initiated the incident. We have not yet been able to recover EDR or log data from the vehicle.
Crash:
Yes
Fire:
Yes
Injuries:
2
Deaths:
0
#11592808June 6, 2024
UNKNOWN OR OTHER
The (Part:REAR AERO SHIELD(1498771-00-E) SCREW - HEX -M6X16(1484170-00-A) and also the (Part:DIFFUSER REAR FASCIA(1494007-00-B) SCREW - HEX - M6X16(1484170-00-A) RVT PUSH - PULL 8X18X20.0). On June,05,2024 there was a storm and there was flood areas. I drove the vehicle while passing these parts came out because water underneath removed them. The manufacturer did not tight the screws correctly and water caused detachment underneath behind the electric battery where the Rear electric motor is located. I reported this and schedule a service appointment but Tesla the manufacturer said they will not cover this under warranty. This is not fair. This should be secure and safe and not detached on its own when water hits it. This should be cover under the manufacturer warranty.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592123June 3, 2024
UNKNOWN OR OTHER
On two occasions, the Tesla hijacked 911 calls during emergencies. One time I was inside someone's house talking to 911. Suddenly I was cut off. The 911 call was hijacked by the Tesla and the person in the car did not understand how to respond to the emergency. On the second occasion, I was outside the vehicle, but the windows were open. I called 911 and was talking to them, but then the Tesla hijacked the call. I tried to continue the conversation through the open windows of the car, but this route of communication suddenly stopped. I changed to speakerphone and was able to complete the call through my phone. Tesla states that all car systems that use Bluetooth (Tesla, Apple Carplay) have this feature and that all is operating normally. (I guess if all employees steal from their employer, all is normal when someone steals from their employer.) Tesla says that before making a call, someone would have to disconnect Bluetooth or unpair the phone from the car. But that is not the solution. Tesla should use, for example, the in vehicle camera to determine if someone is in the vehicle before hijacking the phone call through Bluetooth and there should be an active prompt for Tesla to take over the call. Since Bluetooth is needed in order to unlock the vehicle, it is not a good solution to force users to turn Bluetooth on and off on the phone. Tesla indicated that they would log the complaint, but kept saying that since every other car did this they would probably not take corrective action.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11591656May 30, 2024
STEERING, SUSPENSION, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
•Water leak from under the dash (potential electrical hazard) (AVAILABLE FOR INSPECTION) •Window regulator malfunctions (AVAILABLE FOR INSPECTION) •Front suspension noise (potential handling issue) (AVAILABLE FOR INSPECTION) •Persistent rattle or squeak (AVAILABLE FOR INSPECTION) •Autopilot failures and power steering issues (including excessive vibration and unexpected braking) (AVAILABLE FOR INSPECTION) •Constant noise and vibration (AVAILABLE FOR INSPECTION) *Autopilot failures and power steering issues (including excessive vibration and unexpected braking): This can lead to a loss of control of the vehicle, increasing the risk of an accident. *Water leak from under the dash (potential electrical hazard): If water damages electrical components, it could cause the car to stall or malfunction while driving. *Front suspension noise (potential handling issue): A failing suspension system could compromise the vehicle's handling, making it more difficult to control during maneuvers or emergencies. **has been submitted for repairs at a Tesla maintenance center on multiple occasions." This suggests Tesla has acknowledged the issues and attempted to fix them. ***For Concerning Behavior: Autopilot Failures: The Autopilot system unexpectedly disengaged or made erratic maneuvers while engaged. False Object Detection: The Autopilot camera system falsely detected objects on the road, leading to unnecessary braking or swerving ***For Warning Lights: It is particularly concerning that these issues were not accompanied by any warning lights on the dashboard.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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