Subaru XV CrossTrek Complaints (2014)

91 consumer complaints on file.

#10702055March 26, 2015
STRUCTURE:BODY, VISIBILITY:SUN/MOON ROOF ASSEMBLY
WAS DRIVING ON INTERSTATE WITH CRUISE CONTROL SET TO 70MPH. HEARD A LOUD POP (SOUNDED LIKE A GUNSHOT). MOONROOF GLASS HAD EXPLODED OUT FROM THE CENTER OF THE GLASS. EDGE OF GLASS WAS PUSHED OUT LIKE IT HAD BLOWN OUT FROM THE INSIDE. SUNSHADE WAS OPEN. NO TRAFFIC AND NOTHING HIT THE ROOF BEFORE THE GLASS EXPLODED. TEMP INSIDE THE CAR WAS AROUND 65 DEGREES. TEMP OUTSIDE WAS IN THE MID TO HIGH 40'S. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10681177February 4, 2015
STEERING
I HAVE A 2014 SUBARU CROSSTREK (14K MILES) AND MY STEERING WHEEL WILL FEEL LIKE IT LOST CONTACT (DEAD SPOT) WITH THE STEERING RACK FOR A SECOND OR TWO. THE PROBLEM IS INTERMITTENT AND I CAN'T REPRODUCE FOR THE DEALER SERVICE TECHS. AT TIMES GET FUNKY VIBRATIONS LIKE A STRUT BOUNCE FROM THE LEFT FRONT WHEEL OR EXCESSIVE SIDE TO SIDE YAW MOTION AND THEN STEERING WHEEL ROCKS (LEFT TO RIGHT), THE ELECTRIC STEERING FEELS LIKE IT WANTS TO ADJUST AND THEN GOES NUMB (NO ROAD FEELING) AND RECOVERS, NEVER ANY ERROR DASH LIGHT OR CODE. THE CAR HAS BEEN TO THE SUBARU DEALER WHERE I BOUGHT THE CAR TWICE WITH NO TROUBLE FOUND. A SECOND DEALER TOOK THE CAR FOR A TEST DRIVE AND DID NOT REPRODUCE THE PROBLEM, I WAS TOLD THAT WITHOUT A TROUBLE LIGHT OR CODE THEY MAY NEVER FIND THE PROBLEM. A THIRD SUBARU DEALER GOT ALL ANTSY WHEN I TOLD THEM THE PROBLEM (LIKE IT IS A KNOWN ISSUE) AND MADE ME OUT OF THE SERVICE AREA BY YELLING, THEY DID NOT HAVE TIME OR TECHS TO TROUBLE SHOOT THIS PROBLEM. I CONTACTED SUBARU OF AMERICA AND GOT A COMPLAINT TICKET ON FILE (1-8235180260). I FIND IT ODD THAT A MODERN CAR WITH ELECTRONIC (ELECTRIC) STEERING SYSTEM HAS NO STRESS TEST DIAGNOSTICS OR A FAIL SAFE TO PREVENT THE DRIVER FROM LOOSING CONTROL. BESIDES THIS INTERMITTENT STEERING ISSUE AND THE BAD SUBARU DEALER SERVICE NETWORK, THE CROSSTREK IS ALSO SCARY TO DRIVE IN HIGH WINDS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10667115December 18, 2014
AIR BAGS, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2014 SUBARU XV CROSSTREK. THE CONTACT STATED THAT THE BRAKE PEDAL WAS DEPRESSED AND SUDDENLY THE VEHICLE ACCELERATED INDEPENDENTLY. AS A RESULT, THE CONTACT CRASHED INTO A MEDIAN AND TWO PARKED VEHICLES. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE DRIVER SUSTAINED UNKNOWN INJURIES THAT DID NOT REQUIRE MEDICAL ATTENTION. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 15,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10653286November 13, 2014
ENGINE, EQUIPMENT:MECHANICAL:CARRIER/RACK
2014 SUBARU CROSSTREK VEHICLE CONSUMED OVER FIVE QUARTS OF OIL BEFORE REACHING 9000 MILES*CW THE CONSUMER ALSO STATED THE DEALER DID NOT INSTALL THE KAYAK RACK SECURELY ON TOP OF THE ROOF. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10653031November 6, 2014
STEERING
TL* THE CONTACT OWNED A 2014 SUBARU XV CROSSTREK. WHILE DRIVING APPROXIMATELY 40 MPH, THE STEERING WHEEL SEIZED AND CAUSED THE CONTACT TO LOSE CONTROL AND CRASH THE VEHICLE. THE CONTACT AND THE PASSENGER SUSTAINED LACERATIONS AND BRUISES THAT DID NOT REQUIRE MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 1,200.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10638458September 23, 2014
STRUCTURE:BODY, EXTERIOR LIGHTING
WHILE WASHING MY CAR, MY FINGER SLIPPED INTO A HOLE SURROUNDED BY METAL AND SLICED MY FINGER. THE HOLES SHOULD EITHER BE CAPPED OR FILED DOWN SINCE THIS IS AN AREA RIGHT NEAR THE REAR HATCH RELEASE AND LICENSE PLATE BULB. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10638459September 23, 2014
STRUCTURE:BODY
PAINT IS PEELING FROM NEW CAR BUMPER. SUBARU REFUSES TO FIX UNDER WARRANTY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10638461September 23, 2014
SUSPENSION
STRUT MOUNT BOLT SHEARED OFF WHEN USING A TORQUE WRENCH AT THE CORRECT SETTING. WEAK BOLT COULD LEAD TO AN ACCIDENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10637868September 21, 2014
STEERING
ON MULTIPLE OCCASIONS, PRIOR TO INCIDENT DATE/MILEAGE, THIS VEHICLE HAS BEEN PULLING TO THE RIGHT SINCE WE TOOK OWNERSHIP ABOUT 6 MONTHS AGO. MOST RECENTLY MY WIFE WAS DRIVING, HAD LOOKED OVER FOR SOMETHING THAT FELL ON THE SEAT, AND REALIZED SHE WAS HEADING FOR THE CURB WITHOUT KNOWING IT AS IT CONTINUES TO PULL RIGHT. THIS CAR HAS A TORQUE STEER CONDITION, AND ROUTINELY REQUIRES MORE PRESSURE ON THE WHEEL, TO THE LEFT, TO KEEP THE CAR GOING STRAIGHT. ONCE ACCELERATING IT PULLS RIGHT, THEN AS YOU RELEASE THE ACCELERATOR, IT GOES BACK TOWARDS LEFT. IT WILL ALSO DRIFT TO THE RIGHT, WITHOUT ACCELERATION, THOUGH NOT ALWAYS. HAS BEEN IN SHOP 3 TIMES FOR SAME. FIRST TIME WAS TOLD AIR PRESSURE WAS DIFFERENT FROM DELIVERY OF VEHICLE AND ALIGNMENT WAS CORRECT. 2ND TIME THEY SAID IT WASN'T HAPPENING, AND THAT IT WAS ALL OKAY. THIRD TIME THEY SAID THE REAR ALIGNMENT WAS OFF. THE STEERING WHEEL APPEARS TO BE SLIGHTLY OFF AS WELL. IN ADDITION, THE CAR MAKES A SMALL THUMPING SOUND, COMING FROM RIGHT FRONT WHEEL/TIRE AREA, WHEN GOING OVER SMALL BUMPS. LASTLY, THE BODY MOLDING ON THE LEFT SIDE, UNDER THE DRIVERS DOOR, KEEPS PULLING AWAY FROM THE CAR. WAS JUST SERVICED FOR SAME, WITH NEW CLIPS AND MOLDING, AND IT IS WORSE THAN WHEN IT WENT IT. TO ME, IT SEEMS LIKE THIS CAR WAS EITHER IN AN ACCIDENT (BOUGHT IT NEW) AND FIXED BEFORE DELIVERY (OR) THAT IT IS BENT AND THUS NOTHING IS LINING UP RIGHT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10592501May 19, 2014
SERVICE BRAKES
THE VEHICLE WAS PARKED INSIDE MY GARAGE, POWER WAS OFF AND VEHICLE WAS UNMANNED. THE VEHICLE SOME HOW ROLLED OUT OF MY GARAGE DOWN MY SLOPED DRIVEWAY AND HIT A PARKED TRUCK ON THE OPPOSITE SIDE OF THE STREET. DAMAGES OF ABOUT $12,000 TO BOTH VEHICLES, THIS SUBARU WAS ONLY 30 DAYS OLD! STILL IS BAFFLING HOW THIS COULD HAPPEN WITHOUT WARNING. THANKFULLY NO ONE WAS HURT AND NO KIDS WERE PLAYING IN MY DRIVEWAY. *JS
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10575581March 24, 2014
UNKNOWN OR OTHER
1. VEHICLE MANUFACTURES ARE ADVERTISING ELECTRONIC SAFETY EQUIPMENT AS SELLING POINTS 2. THERE IS GENERAL RECOGNITION OF THE DANGER OF USING HAND HELD CELL PHONES 3. THE ISSUE IS PREPROGRAMMED PHONE NUMBERS SOMETIME WORK & SOMETIME GIVE THE MESSAGE "THIS FUNCTION IS NOT AVAILABLE WHILE VEHICLE IS IN MOTION" -CONFIRMED BY SUBARU EMPLOYEE 3/21/2014- 4. KERBECK SUBARU SERVICE MANAGER SAID " SORRY THAT IS THE WAY IT IS" 5. SUBARU RADIO CM631 WHICH IS CLARION PF 3391A-A
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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