Subaru XV CrossTrek Complaints (2014)

91 consumer complaints on file.

#11348449August 10, 2020
AIR BAGS
FRONT PASSENGER AIRBAG LIGHT (SHOWN NEXT TO CLOCK) WILL PERIODICALLY SWITCH FROM ON TO OFF WHILE THE SEAT IS OCCUPIED. THIS PROBLEM HAPPENS WHILE THE CAR IS IN MOTION, FREQUENTLY ON LONGER TRIPS. RESTARTING THE CAR DOES NOT FIX THE ISSUE, NOR DOES READJUSTING THE SEAT. OTHERS HAVE SUGGESTED THAT THIS MAY BE DUE TO MOISTURE SATURATING THE SENSOR, SUCH AS FROM A GYM SESSION OR HOT SUMMER ROADTRIP. THE SENSOR WILL GO BACK TO NORMAL AFTER A DAY OR MORE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11340262July 19, 2020
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, ENGINE
I WAS DRIVING THE CAR WHEN ALL THE LIGHTS ON DASH COME ON. CONSTANT JERKING/BUCKING OF THE CAR WITHOUT INCREASING PRESSURE TO THE GAS PEDDLE. METER RPMS INDICATOR NEEDLE IS ERRATIC MOVING BACK AND FORTH WHILE THE ENGINE REVS. THE MPG NEEDLE GOES FROM PLUS TO MINUS ERRATICALLY ALSO. AT THIS TIME THE CAR IS NOT DEPENDABLE. I HAVE BROUGHT THE CAR TO GRANITE SUBARU 4 TIMES FOR THE SAME COMPLAINT. THEY SAY THEY HAVE USED THE DIAGNOSTIC METER TO DETERMINE THE PROBLEM BUT IT STILL REMAINS, NOW EVEN WORSE. I HAVE DISCUSSED THE PROBLEM WITH A ENGINEER AND 2 AUTO MECHANICS WHO FEEL THE PROBLEM IS WITH THE COMPUTER. I MENTIONED THIS TO GRANITE SUBARU AND WAS TOLD THAT WAS NOT THE PROBLEM. MY PLAN AT THIS TIME IS TO BRING MY CAR TO AUTOZONE AND HAVE THEM EVALUATE MY CAR. I AM HOPING TO GET A LIST OF ERROR CODES TO BRING TO SUBARU WITH THE HOPE THAT THE 5TH TIME WILL BE MY LAST. I HAVE RECEIPTS FOR WHAT HAS TRANSPIRED SO FAR BUT DO NOT HAVE A WAY TO UPLOAD THEM AND SEND WITH THIS REPORT. PLEASE SEND ADDRESS AND I WILL MAKE COPIES AND SEND. THANK YOU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11337740July 6, 2020
POWER TRAIN
CVT FAILURE. SUDDEN STALLING WHILE VEHICLE WAS IN MOTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11328510June 12, 2020
STEERING
THE VEHICLE'S POWER STEERING FAILED. THE "COMPUTER" WAS REPLACED, AND THE VEHICLE WAS DRIVABLE. THEN, WHILE MY DAUGHTER WAS DRIVING, THE POWER STEERING FAILED AGAIN. NOW THE WHOLE STEERING TRAIN SEEMS BROKEN. THE CAR IS UNDRIVEABLE. IF IT HAPPENED ON THE HIGHWAY, THERE WOULD HAVE BEEN AN ACCIDENT. THE CAR HAS VERY LOW MILEAGE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317825March 13, 2020
POWER TRAIN
REAR WHEEL BEARINGS ARE DAMAGED CAUSING ABNORMAL WEAR AND TEAR ON THE CAR WHILE IT IS IN MOTION. SOUNDS LIKE A HUMMING NOISE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317541March 11, 2020
POWER TRAIN
I BACKED OUT OF MY DRIVEWAY, INTO THE ROAD. WHEN I DROVE AWAY, NO FASTER THAT 25 MPH, I NOTICED THAT ALL THE WARNING LIGHTS ON MY DASH WERE ILLUMINATED. ALARMED, I PROMPTLY RETURNED MY CAR TO THE DRIVEWAY AND SHUT IT OFF. I HAD TRAVELED NO FURTHER THAN 100 YARDS. WONDERING IF MAYBE IT WAS A FLUKE, I TRIED TO TURN THE CAR ON AGAIN, BUT THE CAR WAS COMPLETELY UNRESPONSIVE. I CALLED AAA TO HAVE IT TOWED TO THE DEALERSHIP. AAA'S DIAGNOSTIC CODES WERE: P0851, P0705, P0700. ONLINE RESEARCH SHOWED THAT THESE RELATE TO THE TRANSMISSION. FURTHER SEARCHES BROUGHT UP A FORBES ARTICLE ABOUT SUBARU'S CHOICE TO EXTEND WARRANTEES ON KNOWN TRANSMISSION PROBLEMS INSTEAD ISSUING A RECALL--SO AS TO SAVE MONEY. WHEN I ASKED SUBARU SERVICE ABOUT THE CODES, THEY CALLED THEM "PHANTOM CODES"--HOWEVER I NOTED THAT THE REPAIR WORK WAS COVERED UNDER WARRANTEE--INDICATING IT RELATED TO THE TRANSMISSION--HARDLY A "PHANTOM". I AM FORTUNATE TO HAVE BEEN SO CLOSE TO HOME WHEN MY TRANSMISSION FAILED--TO HAVE NOT BEEN ON A REMOTE ROAD TRIP WITH MY KIDS WHERE THERE'S NO CELL SERVICE, OR DRIVING THROUGH A SKETCHY NEIGHBORHOOD ON MY WAY HOME FROM WORK, OR TRYING TO GET MY HUSBAND TO THE ER WITH ANAPHYLAXIS FROM A BEE STING (ALL REAL SCENARIOS I'VE BEEN IN, THANKFULLY WITH A FUNCTIONING CAR). WHEN SUBARU CHOOSES TO LET CARS FAIL FOR A KNOWN PROBLEM AND RELY ON EXTENDED WARRANTEES INSTEAD OF RECALLING THEM BEFORE THEY FAIL, THERE ARE A MYRIAD LIFE-THREATENING POTENTIALITIES. ANYTHING LESS THAN A RECALL IS NEGLIGENCE ON THE PART OF SUBARU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11298218January 9, 2020
AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION:FRONT PASSENGER, AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION, AIR BAGS
THE PASSENGER SIDE 'OCCUPANT DETECTION SENSOR MODULE' IS FAULTY. THIS MODULE HAS BEEN RECALLED ON SIMILAR SUBARU VEHICLES RECENTLY. THE MODULE DETECTS AN OCCUPANT IN THE PASSENGER SEAT, AND EITHER ACTIVATES OR DEACTIVATES THE SUPPLEMENTAL RESTRAINT SYSTEM. AT APPROXIMATELY 135K MILES, THE SENSOR BEGAN TO ROUTINELY TURN THE AIRBAG OFF WHEN THE PASSENGER SEAT WAS OCCUPIED. THIS OCCURS WHILE THE VEHICLE IS AT INTERSTATE SPEED TO IDLE SPEED. SUBARU (AT THE DEALERSHIP IN GRAND JUNCTION, CO) HAS PERFORMED A DIAGNOSIS AND PROVIDED ME THIS INFORMATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11292157December 30, 2019
SUSPENSION
AROUND SEPT. 2019 MY 2014 SUBARU CROSSTREK STARTED MAKING A CLICKING NOISE WHEN I MADE A LEFT OR RIGHT TURN FROM A STOP. MY SUBARU HAD 47,000 MILES ON IT. THE NOISE CONTINUED TO GET WORSE AND IT STARTED HAVING A VIBRATION IN IT. ITS NOW STARTING TO CATCH WHEN YOU MAKE A LEFT OR RIGHT TURN FROM A STOP. I HAD IT CHECKED OUT AND WAS TOLD MY CV AXLES ARE BAD AND THAT'S CAUSING THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11270031October 21, 2019
UNKNOWN OR OTHER
THE REAR WINDOW BROKE ON ITS OWN. THE VEHICLE WAS PARKED IN A SUPERMARKET PARKING LOT AND SUDDENLY BROKE WITH NO IMPACT. THERE WAS NO EVIDENCE OF IMPACT OR SOMETHING IN THE CAR. POLICE WERE CALLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11269132October 17, 2019
ENGINE, UNKNOWN OR OTHER
I HAVE EXPERIENCED ROUGH IDLING WITH MY 2014 CROSSTREK LIMITED FOR ABOUT A YEAR. DURING THIS TIME MY CHECK OIL LIGHT HAS COME ON TWICE. I BROUGHT MY CAR INTO THE DEALERSHIP IN FAYETTEVILLE, AR WHERE THEY BEGAN THE OIL CONSUMPTION TEST PROCESS. THUS FAR THE DEALERSHIP HAS FLUSHED MY COOLANT AND OIL AND REPLACING O-RINGS AND VALVES, REPLACED MORE O-RINGS AND MY AC COMPRESSOR, AND COMPLETED FOUR OIL CONSUMPTION TESTS EACH TIME I DROVE 1,200 MILES AND CONSUMED 8OZ OIL (10.1OZ IS CONSIDERED FAILING). MY CAR CONTINUES TO ROUGH IDLE TO THE POINT THAT I CANNOT LET IT IDLE INSIDE THE GARAGE WITHOUT SHAKING THE WALLS INSIDE THE HOUSE. THE ROUGH IDLE HAPPENS ALL THE TIME, WHEN I FIRST START THE CAR, AFTER I HAVE DRIVEN FOR A WHILE, AND DURING ROUTINE TRIPS AROUND TOWN, ANYTIME THE CAR IS IDLING. THE DEALERSHIP HAS ADVISED ME THAT ROUGH IDLE AND OIL CONSUMPTION IS NORMAL WITH CROSSTREKS AND NOTHING SHOWS ON THE COMPUTER SCANNER. THEY REFUSE TO DO A MECHANICAL CHECK TO FURTHER DIAGNOSE THE ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11266908October 7, 2019
ENGINE, POWER TRAIN
DRIVING ON THE FREEWAY AT 60MPH, WARM DAY (75) A/C WAS ON, STARTING TO ACCELERATE UP A SLIGHT INCLINE, THE ENGINE LOST POWER AND CAR STARTED SLOWING DOWN. THE GAS PEDAL/ACCELERATION WAS NOT WORKING. THE CAR WENT LIMP AND ACTED AS IF IT WAS IN NEUTRAL. WHILE TRYING TO PULL OVER TO THE SIDE OF THE FREEWAY, THE ACCELERATION KICKED BACK IN AS IF NOTHING HAPPENED. THIS HAPPENED TWICE. THE SECOND TIME I WAS DRIVING ON CITY STREETS AT 40MPH, SAME CONDITIONS OUTSIDE, AND GOING UP A SLIGHT HILL IN SAN FRANCISCO, THE POWER DIES/GOES LIMP, A FEW SECONDS LATER, POWER ON ACCELERATION COMES BACK. THERE WAS NO CHECK ENGINE LIGHT ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11245986August 23, 2019
ELECTRICAL SYSTEM
THE HORN HAS STOPPED WORKING ON THE VEHICLE. DOES NOT MATTER WHAT POSITION THE STEERING WHEEL IS IN OR IF I AM DRIVING OR STATIONARY. I AM AT 72,000 MILES. I HAD THE ISSUE CHECKED BY A MECHANIC - FUSES WERE CHANGED AND CHECKED, BUT THE PROBLEM PERSISTS. I DID AN INTERNET SEARCH WHICH REVEALED OTHER DRIVERS WITH THE SAME PROBLEM. I SAW A RECALL IN AUSTRALIA WHICH: VIBRATION OVER AN EXTENDED PERIOD COULD RESULT IN A METAL PLATE WITHIN THE STEERING COLUMN WEARING AWAY THE WIRING INSULATION. THE SHORT CIRCUIT COULD DISABLE CONTROL OF THE WIPERS, HEADLIGHTS, HORN, DRIVER'S AIRBAG AND FEATURES ACTUATED THROUGH THE MULTI-FUNCTION STEERING WHEEL, SUCH AS CRUISE CONTROL, AUDIO SYSTEM AND MOBILE PHONE CONNECTIVITY. THE ISSUE COULD ALSO SHORT OUT THE FUSE FOR THE ENGINE MANAGEMENT SYSTEM'S ECU SHUTTING OFF THE ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11234139July 23, 2019
POWER TRAIN
SUBARU XV CROSSTREK AXLE FAILURE I BOUGHT MY 2014 SUBARU XV CROSSTREK IN JAN 2014. AT 50K HEARD A CLICKING SOUND IN THE FRONTEND. TOOK IT TO THE DEALER AND THEY DIAGNOSED A BROKEN DRIVER SIDE AXLE. IN JULY 2019 (AT APPROXIMATELY 80K ON THE ODOMETER) I HEARD A SIMILAR CLICKING SOUND COMING FROM THE FRONT OF THE CAR WHEN TURNING. I TOOK IT TO THE DEALER FOR A BRAKE LIGHT SWITCH RECALL. THEY INSPECTED THE VEHICLE AND THIS TIME IT WAS MY RIGHT AXLE THAT HAD TO BE REPLACED. I HAVE RESEARCHED THE ISSUE ON THE INTERNET AND HAVE LEARNED THAT MANY OTHER CROSSTREK OWNERS HAVE EXPERIENCED SIMILAR AXLE FAILURES AND REPLACEMENTS. SOUNDS LIKE THE AXLES ARE DEFECTIVE AND POSSIBLY A SAFETY ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11230240July 8, 2019
UNKNOWN OR OTHER
THE HORN ONLY WORKS WHEN THE STEERING WHEEL IS TURNED. IF YOU ARE DRIVING STRAIGHT, THE HORN DOES NOT WORK. A WORKING HORN IS NECESSARY TO PREVENT PEOPLE CRASHING INTO YOU. IF YOU TURN RIGHT ON A STRAIGHT ROAD TO SOUND THE HORN, IT IS NOT SAFE TO DRIVE OFF THE ROAD OR INTO ANOTHER LANE TO SOUND A HORN. THE VEHICLE WAS IN MOTION WHEN THE PROBLEM OCCURRED. LOOKING ONLINE, IT LOOKS LIKE A COMMON PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11221449June 20, 2019
ELECTRONIC STABILITY CONTROL (ESC)
ON SNOW COVERED, ICE COVERED OR VARIABLE SNOW, ICE, WET PAVEMENT SURFACES THE VEHICLE EXHIBITS SIGNIFICANT REAR END SWAY. IT FEELS AS IF THE CAR IS STARTING TO OVERSTEER WITHOUT ANY DRIVER INPUT. THIS IS GENERALLY GOING STRAIGHT WITH STEADY OR NO THROTTLE INPUT ABOVE 30 MPH ON HIGHWAY/FREEWAY ROADS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11219641June 12, 2019
UNKNOWN OR OTHER
ON INTERSTATE I-80 (SPEED LIMIT 75 MPH), I WAS DRIVING THE CAR USING CRUISE CONTROL AND THE CAR SUDDENLY POWERED OFF, WITH MANY DASHBOARD LIGHTS ON (THE CHECK ENGINE LIGHT, VEHICLE DYNAMICS CONTROL LIGHT, AND HILL START ASSIST LIGHT). I BARELY MANAGED TO PULL THE CAR OVER TO THE SIDE OF THE HIGHWAY AND TRIED TO RESTART THE CAR SEVERAL TIMES, BUT IT WOULDN'T START (THOUGH THE STARTER ITSELF WAS WORKING). FINALLY, THE CAR WAS TOWED. I WAS REALLY LUCKY THAT THE CARS BEHIND ME MANAGED TO AVOID ME. THIS ISN'T THE FIRST TIME THIS PROBLEM HAS OCCURRED. IN FEBRUARY 2019, THE CAR SUDDENLY STOPPED WITH THREE DASHBOARD LIGHTS ON (CHECK ENGINE LIGHT, VEHICLE DYNAMICS CONTROL LIGHT, HILL START ASSIST LIGHT). THIS WAS ENTIRELY THE SAME BEHAVIOR AS DESCRIBED ABOVE. IN THIS CASE I WAS ABLE TO RESTART THE CAR, BUT THE HYBRID ASPECT OF THE CAR DIDN'T WORK (THE BATTERY WAS NOT CHARGED, AND I COULD NOT USE CRUISE CONTROL), BUT I WAS ABLE TO USE THE CAR. IN JANUARY 2019, THE VEHICLE WOULDN'T START AND REPLACED BOTH BATTERIES (THE START BATTERY AND HYBRID BATTERY).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11208292May 17, 2019
ELECTRICAL SYSTEM
BATTERY DOES NOT HOLD A CHARGE. MY BATTERY NEEDS TO BE REPLACED FOR A SECOND TIME SINCE 2014. THE FIRST TIME IT WAS ONLY 2 OR SO YEARS OLD (DEALER REPLACED IT UNDER WARRANTY). I'VE HAD THIS SECOND BATTERY FOR ABOUT THE SAME AMOUNT OF TIME (2 OR SO YEARS). EACH BATTERY JUST SLOWLY LOSES THE ABILITY TO HOLD A CHARGE UNTIL IT DIES. IT DOESN'T MATTER IF YOU DRIVE IT... YOU CAN HEAR THE BATTERY GET WEAKER OVER A PERIOD EACH TIME YOU START IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11196430April 15, 2019
SERVICE BRAKES
BRAKE LIGHTS MAY NOT ILLUMINATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11185483March 9, 2019
AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION, AIR BAGS
OVERLY SENSITIVE FRONT PASSENGER AIRBAG SENSOR. AFTER WORKING OUT SIDE IN THE SUMMER, THE SWEAT FROM A PASSENGERS BODY WILL TURN OFF THE AIRBAG, EVEN IF IT WASN'T MUCH SWEAT. DEALER TOLD ME IT WAS A COMMON PROBLEM AND THERE WAS NO FIX. MOST SUMMER DAYS IN TEXAS I HAVE NO PASSENGER AIRBAGS DUE TO THE SWEAT FROM WALKING TO MY CAR. ALSO AIRBAG WILL TURN ON WITH AS LITTLE AS 2-5 LBS OF PRESSURE. THESE ERRORS HAPPEN IN ALL PHASES OF DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11171522January 22, 2019
UNKNOWN OR OTHER
THREE TIMES IN THE LAST 45 DAYS CAR HAS BEEN FOR SERVICE. CAR HAS BEEN SHUTTING DOWN WHILE DRIVING. THE DEALER REPLACED THE HYBRID BATTERY. CAR IS STILL EXPERIENCING THE SAME PROBLEMS. SHUTS DOWN WHILE DRIVING, OR DE ACCELERATES. THE CAR HAS A LOSS OF POWER. WHEN TRYING TO ACCELERATE (GIVE IT GAS), THE OPPOSITE OCCURS, IT LOSES POWER TO THE POINT OF SHUTTING DOWN. MY CAR IS GOING TO KILL ME OR SOMEONE ELSE. WHILE ENTERING I-95 IN WPB FL ON 1/18/19 AT I EXPERIENCED A LOSS OF POWER AND HAD TO COAST TO THE EMERGENCY LANE. AFTER WAITING 5 MINUTES I WAS ABLE TO RESTART THE VEHICLE. 10 MILES OR SO LATER THE CAR SHUT DOWN WHILE IN THE MIDDLE LANE DUE TO NO POWER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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