Subaru XV CrossTrek Complaints (2014)

91 consumer complaints on file.

#11465215May 18, 2022
ELECTRICAL SYSTEM
Battery drains excessively and frequently. Will not hold a charge. Frequently replacing battery only to have it fail. The personal safety issue here is being stranded with a dead battery in an unsafe environment with no way to escape, or needing the vehicle for an immediate personal health emergency and having the vehicle not start. I don't know if there is a safety related issue with operating the car with this electrical system issue. There are scores of web searches that depict this issue of parasitic draining of the battery by the vehicle's controller area network. Several class action lawsuits are referenced. I don't find any information that the lawsuits have resolved in a recall of any sort. Thank you for your interest in it this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11455221March 4, 2022
UNKNOWN OR OTHER
The problem occurs during a yaw under all the following conditions: * Slippery surface (snow/ice/heavy rain) * highway speeds (>45mph) * CEL lit for P000A and/or P000C (camshaft position sensor slow response) When the car yaws in these conditions, Vehicle Dynamic Control applies the brakes on the inside of the yaw (rightward yaw = brakes on right side, leftward yaw = brakes on left side), worsening the yaw and causing the vehicle to pendulum back and forth. This occurred several times while both my wife and I were driving, and caused lane departures on interstate highways twice while I was driving. The unintended yaws at high speed were slight and very controllable. I had applied a gentle countersteer without changing pedal inputs when the VDC began inside braking. When the yaw swapped sides, VDC braked on the other side. I wound up fighting VDC via steering to keep the nose straight, twice starting at about 55mph and winding up in a different lane at 30. Subaru states that the trouble codes disable traction and stability control, and the traction control disabled light was lit. However, I confirmed that even with the codes and the TC lamp lit, if I induce a large yaw in a snowy parking lot at low speeds (< 30mph) VDC does engage and straightens the car correctly whether I countersteer or not. I have years of FWD rallycross (dirt) experience and I still race on pavement, so I'm pretty familiar VDC trying to straighten a yawing car when I forget to turn it off. As this is my wife's car and not mine, I didn't know how to disable TC and she didn't either. My wife described the problem as heavy swaying back and forth in slippery conditions, but not bad enough to put her out of her lane. She has almost no experience with controlling a sliding vehicle. The problem was likely worse for me because I was already countersteering when VDC engaged. Subaru has inspected the car and found no problems other than the codes. Subaru case 220121-38086.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11451826February 14, 2022
STEERING
The vehicle had 51666 miles on it when I last serviced it for an oil change in Oct. of 2021. The owner puts very few miles on the vehicle. The vehicle would be available for inspection by your agency. At this time, no specific component has been identified in the intermittent failure. 2016 and newer Subaru's have recalls on similar symptoms. Owner complaint is that the power steering intermittently stops working and the steering wheel is very hard to turn if it can be turned at all due to the fact the owner is 80+ years old. Subaru vehicles from 2016 and up have had this issue and recalls have been issued on them, but not on this model year. Owner stated today that the problem has only occurred so far on initial start-up, and one time, once the key was cycled start, then off and back to start again then the power steering worked. She said the p/s warning light came on, and then went off, but I cannot verify that at this point. Warning lamps on IP's do come on during the key on to start on the ignition switch start process, so this may be part of normal IP function. I am an auto repair shop owner and have grave concerns that this failure may happen while the customer is driving down the road, and if approaching a turn and the power steering locks up, they could die due to the inability to safely maneuver out of traffic and get off the road or miss a bend in the highway. The customer brought the car in once, and I could not re-create the problem cold or warm. I am currently waiting for the dealer in Green Bay to call me back with more information as the nearest dealer from the customer's residence is a 170 mile round trip. At this point, it has not been back to the dealer for inspection for the p/s system, and I am awaiting call back today from Bergstrom Subaru in Green Bay. Bergstrom did confirm the recall for a brake light switch was completed previously by them, and there were no other campaigns or recalls listed in their computer records.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11445963January 3, 2022
UNKNOWN OR OTHER
My battery was dead and I was locked inside my car. I tried unlocking my car using the mechanical knob but it was not working. I was locked inside my car in a 28 degree weather at 6am until my roadside assistance came. This could happen in a summer day in Texas and can do the worst possible thing to myself.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11445610December 30, 2021
HYBRID PROPULSION SYSTEM
The contact owns a 2014 Subaru XV Crosstrek. The contact stated that while driving at an undisclosed speed, the "Check Hybrid System" message was displayed on the instrument panel before the hybrid system shut off. The vehicle was taken to the dealer and diagnosed with high voltage battery failure due to the battery being filled with water. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 77,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444051December 16, 2021
SERVICE BRAKES
Rolling into a stop sign, the brakes did not work and was stuck- extremely difficult to step on. It eventually loosened after about 7 seconds and I was able to stop, but had to run the stop sign and almost hit a car. This occurred when the temperature was about 25 degrees F outside. Upon reading on forums and in a Subaru bulletin (# 06-79-20), it seems like this is a common occurrence for many Subaru owners when the temperature drops.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441458November 23, 2021
POWER TRAIN
The clutch throw out bearing and clutch needs to be replaced at 54,000 miles because of failure. This is a $2000 repair! This is a KNOWN issue, why isn’t this a recall?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427890August 5, 2021
POWER TRAIN
On June 11, 2021, my wife and I were driving our 2014 Subaru Crosstrek (120,000 miles) from Milwaukee to Manitowish Waters, WI. About 20 miles north of Milwaukee on I-41 Northbound, my wife was driving at 70 mph when suddenly we both noticed a strong lurching from the CVT transmission. This was followed a few seconds later by a complete lockup of all four wheels on our car. Fortunately this did not happen in the left lane or we would've been in a terrible accident. My wife managed to steer the skidding car onto the highway shoulder until it came to a rest. The engine was still running. The transmission was completely dead. We called a towing company to tow the car to Sommers Subaru in Mequon WI. They diagnosed the problem as sudden catastrophic transmission failure and told us that the 2014 Crosstrek had tons of problems with the CVT. We told the service department that we could have been seriously injured or killed had my wife not been driving in the right lane of the interstate. We paid $7,800 for a remanufactured CVT as the power train was out of warranty. I have seen one other report of catastrophic CVT failure on your website involving a 2014 Crosstrek (Danbury CT). I'm sure there are others out in the world who have also suffered this, and God knows how many may have resulted in accidents with injuries or death. Perhaps they did not know to contact NHTSA with their experiences. I pray that you will initiate an investigation into this issue and force Subaru USA to issue a recall on their 2014 Crosstreks to replace the transmissions that are the source of these frightening incidents. Thank you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426727July 27, 2021
POWER TRAIN
Multiple alerts and codes displayed for vehicle control system mostly related to transmission system.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421255June 17, 2021
SERVICE BRAKES, ELECTRICAL SYSTEM, EXTERIOR LIGHTING
Break lights are on, but do not light up when breaking. Changed break lights with many different bulbs, but same problem occurs. Not lighting up when breaking.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11419042May 30, 2021
SERVICE BRAKES, FUEL/PROPULSION SYSTEM, ENGINE
I own a Subaru Crosstrek XV Limited which I purchased new in November 2014. I was in a line of vehicles on a street waiting to enter a business parking lot and drive-thru. There was an incline from the street into the parking lot. The vehicle in front of me reached the top of the incline and turned right into the parking lot. With my foot remaining on the brake, I raised my foot slightly to allow my vehicle to move up the incline, my car suddenly accelerated and crashed into the bumper of the vehicle in front of me. The local police were contacted and a report was made. It was like when the cruise control is engaged and the engine given more power to climb an incline or hill. I don't know what caused this to happen, but am taking it to a local mechanic since the closest Subaru dealer is 75 miles away.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11405603March 30, 2021
ELECTRICAL SYSTEM
I WAS DRIVING ON THE HIGHWAY, I TURNED ON THE BLOWER FAN AND AC. THE AC WAS NOT COOLING DOWN THE CABIN (OUTSIDE TEMPERATURE WAS 71-74 DEGREES). AFTER 40 MINUTES THE BLOWER FAN SHUT DOWN AND STOPPED WORKING. I BROUGHT THE CAR TO THE DEALERSHIP SERVICE DEPARTMENT. THIS IS WHAT THEY FOUND: INSTRUMENT WIRE HARNESS, COMPONENT(S) AND SWITCH HAD MELTED, CAUSING A HAZARDOUS SITUATION. IT REMAINS A HAZARD AND NEEDS TO BE REPLACED. SUBARU DENIES ANY RESPONSIBILITY IN THE DEFECTIVE/FAILED/UNSAFE COMPONENTS AND WILL NOT COVER EXPENSE. REASON: VEHICLE GROSSLY OVER WARRANTY PERIOD (BY 10,000 MILES).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11400175March 10, 2021
AIR BAGS, SEAT BELTS
TL* THE CONTACT OWNED A 2014 SUBARU HYBRID. THE CONTACT STATED WHILE DRIVING AT 40 MPH, THE CONTACT WAS DISTRACTED AND HIT THE REAR OF THE VEHICLE IN FRONT THE THEM. THE CONTACT STATED THE SEAT BELT DID NOT HOLD THE CONTACT IN PLACE CAUSING THE CONTACT TO HIT THEIR STERNUM INTO THE STEERING WHEEL CAUSING THE CONTACT INJURY TO A BROKEN STERNUM AND A FEW BROKEN RIBS AS WELL AS BRUISED KNEES. THE AIR BAG DID NOT DEPLOY. THE CONTACT WAS THE ONLY PERSON INJURED AT THE TIME OF ACCIDENT. THE CONTACT WENT TO THE HOSPITAL A COUPLE DAYS LATER TO BE TREATED FOR THEIR INJURIES. A POLICE REPORT WAS FILED. THE CONTACT WAS ABLE TO DRIVE VEHICLE TO THEIR RESIDENCE. THE CONTACT HAD THE VEHICLE TOWED TO INDEPENDENT MECHANIC TO REPAIRED THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 3,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11399299March 5, 2021
ENGINE, POWER TRAIN
DRIVING ON THE FREEWAY AT 135,961 MILES, JUST 5 MONTHS AFTER PULLING THE CAR OFF A USED LOT. ALL DASH LIGHTS ARE ILLUMINATED, VEHICLE ENCOUNTERS LOSS OF ACCELERATION AND I PULLED TO THE SHOULDER. I ATTEMPT TO RESTART VEHICLE, AND LIGHTS RETURN TO NORMAL, AND I ATTEMPT TO MAKE MY WAY HOME. LIGHTS ARE ILLUMINATED ONCE AGAIN, BUT I DO NOT HAVE LOSS OF ACCELERATION THIS TIME. TAKE IT TO BE SERVICED, LH FRONT AXLE FAILED, NEEDS REPLACED, ENGINE BLOCK HAS CONSIDERABLE OIL LEAK, VALVE BODY REPLACEMENT REQUIRED (COVERED UNDER WARRANTY THANK GOODNESS). 4 MONTHS LATER AFTER CAR SEEMS TO BE IN REPAIRED AND WORKING ORDER, THE SAME ISSUE AGAIN, THIS TIME THE RH FRONT AXLE IS REPLACED, ALTHOUGH NO ENGINE LEAK, THE SERVICE TECH IS NO LETTING ME KNOW THAT ON THEIR TEST DRIVE AFTER THEY REPLACED THE AXLE THE TRANSMISSION FAILED AND WILL NOW NEED TO BE REPLACED. I CAN NOT AFFORD THE CVT REPLACEMENT AT $8000 FIX. THE CAR HAS NOW BEEN SITTING IN MY DRIVEWAY AS I ATTEMPT TO FIND MONEY FOR THE REPAIRS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11398174February 27, 2021
STRUCTURE:BODY
WHILE DRIVING STRAIGHT AT APPROXIMATELY 35 MPH ON A 34 DEGREE DAY ON A CLEAR ROAD, WE HEARD A LOUD NOISE FROM THE ROOF. WE PULLED OVER AND SAW THAT THE SUN ROOF HAD SPONTANEOUSLY RUPTURED AND EXPLODED OUTWARD. LUCKILY THE SLIDING DOOR TO THE SUN ROOF WAS CLOSED. WHEN EXAMINING THE SUN ROOF, THERE WAS NO EVIDENCE OF ANYTHING HITTING THE CAR. IN FACT THE ROOF RACK BAR WAS RIGHT OVER THE NEW "HOLE" IN THE GLASS SUNROOF AND WOULD HAVE PROTETED THE GLASS FROM A FALLING OBJECT. THE SUNROOF WAS PUCKERED "OUT" AND GLASS WAS SCATTERED ON THE EXTERIOR OF THE CAR NOT WITHIN THE SUNROOF COMPARTMENT. IT APPEAR TO HAVE SPONTANEOUSLY EXPLODED WITHOUT EXTERNAL DAMAGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11397033February 19, 2021
SERVICE BRAKES, VEHICLE SPEED CONTROL
UNINTENDED ACCELERATION WHILE PARKING. APPLIED BRAKES BUT CAR KEPT ACCELERATING HITTING CARPORT COLUMN AT CANCER CENTER BRINGING ROOF DOWN ONTO CAR. CAR WAS TOTALED, NO INJURIES.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11395711February 11, 2021
ENGINE
THERE IS A PROBLEM WITH 2014-2016 WITH AC COMPRESSOR AND CLUTCH. ITS AN EXPENSIVE FIX AND THEY WILL ONLY FIX IF YOU HAVE AN EXTENDED WARRANTY. THEY UPDATED THE PART BUT NO ONE CAN AFFORD IT. MINE IS STARTING TO GO, IT GETS EXTREMELY LOUD. IT IS STATIONARY AND WHILE DRIVING. HERE IS THE LINK HTTPS://SUBARU.OEMDTC.COM/360/NEW-AC-COMPRESSOR-CLUTCH-ASSEMBLY-2014-2016-SUBARU
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11374925November 16, 2020
POWER TRAIN
I AM HAVING AN ISSUE WITH MY KEY NOT BEING RELEASED FROM THE IGNITION ONCE THE VEHICLE IS PUT INTO PARK AND TURNED OFF. I HAVE RESEARCHED THIS AND IT IS A KNOWN ISSUE CAUSED BY THE SHIFTER PLATE GUIDE NOT BEING INSTALLED CORRECTLY AT THE FACTORY ON MY VEHICLE MODEL AND CAN COST ANYWHERE FROM $350-$450 TO REPAIR AT A DEALER. AS THIS IS A KNOWN FACTORY ISSUE I BELIEVE THIS SHOULD BE COVERED UNDER A RECALL BY SUBARU. IT IS NOT ANYTHING THAT I AS AN OWNER COULD PREVENT THROUGH REGULAR MAINTENANCE. THIS COULD LEAD TO SAFETY ISSUES AS THE SHIFTER PLATE CONTINUES TO WEAR DUE TO INCORRECT INSTALLATION. THE ISSUE BEGAN IN JUNE 2020.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11364532October 15, 2020
AIR BAGS
THE PASSENGER SIDE AIR BAG SHUTS OFF AFTER DRIVING IN THE VEHICLE FOR 45 MINS OR MORE. THE VEHICLE IS STILL IN MOTION WHEN THE AIR BAG SYMBOLS ON THE DASHBOARD SIGNALS IT IS NOW SHUT OFF. THE PASSENGER IS STILL SEATED IN THE SEAT. THE VEHICLE MAY BE ON CITY STREET OR HIGHWAY, IT MAKES NO DIFFERENCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11350094August 18, 2020
ENGINE
EXCESSIVE OIL CONSUMPTION. OIL LIGHTS COMES ON EVERY 1000 MILES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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