Subaru XV CrossTrek Complaints (2013)

98 consumer complaints on file.

#11479063August 12, 2022
UNKNOWN OR OTHER
Unable to turn off vehicle and remove key from ignition when vehicle is in park.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478749August 11, 2022
ENGINE, FUEL/PROPULSION SYSTEM
Engine burst into flames during normal highway driving. Vehicle was well-maintained with all scheduled maintenance performed during the life of the vehicle. CEL was lit approximately 1 week before fire but driveability was normal.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11477239August 2, 2022
VISIBILITY/WIPER
The windshield is cracked it is on the driver's side it is spidering down the windshield. I wad wondering if it was covered on the recall
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473984July 14, 2022
STEERING, ENGINE, FUEL/PROPULSION SYSTEM
The stall led to a collision, bent cam shaft and need for total engine repair.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11473713July 13, 2022
STEERING, ENGINE, FUEL/PROPULSION SYSTEM
involved in a collision, possibly related to the stall issues mentioned in the collision. Reported to the insurance. They are pending repair on the matter due to recall and entire engine was required, which is more than the car is valued for.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11470699June 23, 2022
SERVICE BRAKES, ENGINE, VEHICLE SPEED CONTROL
Whilst driving down Highway 101 near Sequim WA, I was on cruise control doing 55 MPH going up a steep hill which I have done numerous times before without issue. When all of a sudden the car suddenly slowed down, for me to hear honking from a Semi behind me who had to suddenly swerve to go around us to stop him from rear ending me (luckily that part of the road on the hill had a second lane for the truck to use, if not then me and my son would probably be seriously injured or dead.) I looked at the dashboard to find the engine warning light on, and the cruise control flashing, but the car was still running and drove fine with the accelerator pressed. Later on I found out this error code was P0024. When that issue happened, not only had the engine warning light illuminated, it caused not only the cruise control to disengage (without my input) but also for the vehicle stability control to stop working. Once again though the engine was still running file and in my opinion it disabling the cruise and stability control gravely endangered the occupants when it had no reason to disable them. Since then I have had other similar error codes such as P000D which have cause the same thing, but they happened on level ground so the car did not slow down so suddenly. I believe the issue is low or used engine oil, as when I got an oil change (within service life) the issues seems to have gone away; this has happened many times before. These PZEV vehicles not only in my opinion break EPA laws on emissions as they make the car burn through many quarts of oil in the service life, so how Subaru can claim PZEV when exchanging high RPS and a boat load of oil for some if any PZEV's I do not know. My car has two recalls, I have been urgently trying to get these fixed, but my two local dealerships (both 50 miles away) refuse to do the recalls as I filed a lemon complaint, and BBB complaint as one refused to honor a price match for thousands to me. I am a disabled Veteran and need car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466318May 27, 2022
POWER TRAIN
Transmission failure while driving on highway caused it to suddenly stalled. On restarting engine, car kept jerking and stopping, became undrivable. Only 46,700 miles on the clock. No warning lights, no warning of any kind. Subaru issued 10 year extended warranty covering transmission on this car but should have recalled and replaced since failure is catastrophic and dangerous. I took my car to Subaru dealer and they found low transmission fluid. Instead of inspecting the seals, they blamed the problem on oil change by an independent garage, accusing them of erroneously drained out transmission fluid before the car broke down.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11454804March 2, 2022
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Unable to remove key from Ignition when placed in Park
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11425676July 20, 2021
STEERING
The contact owns a 2013 Subaru XV Crosstrek. The contact stated while starting the vehicle, the steering wheel was difficult to turn to the left and to the right. The contact stated that the steering assist warning light was illuminated. The contact was able to drive to her destination at a slow speed. The contact took the vehicle to two independent mechanics who were both unable to diagnose the cause of the failure. The contact called the local dealer and made them aware of the failure. An appointment was scheduled. The vehicle was not yet diagnosed nor repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 113,400.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11420138June 8, 2021
ENGINE
On October 31 2020, The AC compressor on my vehicle caught fire while I was driving. This caused a foul odorous smoke to fill the cabin of my vehicle which was cough inducing and limited my vision. The air conditioner was not on at this time because of pleasant ambient temperatures outside. I no longer have this part because it was replaced at the dealership along with the serpentine belt that was damaged due to the fire. There was no warning light or noticeable change in the vehicle driving before the incident. I was unaware that I could report this incident until I found this website today.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11420201June 8, 2021
UNKNOWN OR OTHER
The key will not come out of the ignition when the vehicle is in park. Sometimes it has to sit a few minutes before I can remove it. Sometimes it has to sit for many hours before I can remove it. I've been dealing with it for 10 months.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11418803May 27, 2021
VISIBILITY:SUN/MOON ROOF ASSEMBLY
The contact owns a 2013 Subaru Crosstrek. The contact stated while driving 60 mph, the sunroof exploded causing glass shards to fall onto the contact. There was no injury sustained. The contact stated that there was no warning light illuminated. The vehicle was taken to the local dealer where it was inspected. The contact was informed that the sunroof needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The contact was informed that the part was on backorder. The failure mileage was approximately 89,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11415955May 10, 2021
ELECTRICAL SYSTEM, POWER TRAIN
I PURCHASED 2013 SUBARU CROSSTREK I AM 2ND OWNER, I NEVER SEE ANY PROBLEM FOR ENGINE LIGHT CHECK AND END UP CONTROL CURISE BLINKING AND SUBARU WILL NOT PROVIDED ANY RECALL FOR TRANSMISSION ISSUE IT'S NOT SAFE TO DRIVING THEY SAID ONLY WILL WARRANTY UNDER 100K THAT UNFAIR THIS NOT SAFE CAR AND SO MANY COMMON ISSUE TRANSMISSION ON SUBARU. IT'S FIRST MAKE 2013 ON CROSSTREK HOW IT'S EXPECT UNDER 100K MILES... SHOULD RECALL FOR TRANSMISSION FIX
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11414795May 2, 2021
UNKNOWN OR OTHER
I CAN"T REMOVE THE KEY FROM THE IGNITION WHEN THE CAR IS PUT IN PARK. THIS ISSUE WARRANTS A RECALL. THIS IS CAUSED BY PROBLEMS WITH THE PARK-RANGE SWITCH ACROSS SEVERAL SUBARU MODELS FROM 2012-2018. SUBARU ISSUED SERVICE BULLETIN 16-112-18R REGARDING THIS ON 3/15/18. THIS IS A WELL KNOWN ISSUE BY OWNERS, DEALERSHIPS AND SUBARU OF AMERICA (SOA). NUMEROUS CAR FORUMS AND BLOGS ADDRESS OWNERS' STEPS TO GET THIS REPAIRED. THE SOLUTIONS OFFERED BY THE DEALERS RANGE FROM ' YOUR CAR IS OUT OF WARRANTY AND IT WILL RUN HUNDREDS OF DOLLARS TO FIX' TO ' YES THIS IS A KNOWN ISSUE BRING IT IN AND WE WILL REPLACE IT NO CHARGE'. SOA'S RESPONSE TO OWNERS VARIED FROM 'WE WILL TAKE CARE IT TO WE'LL HAVE TO SEE IF WE CAN HELP YOU OUT'. MY DEALER'S RESPONSE WAS '$700 TO REPAIR ' YOU MIGHT CALL SOA TO SEE IF THEY CAN HELP OUT.' I DID CALL SOA AND THEY TOLD ME TO SET UP AN APPOINTMENT WITH THE DEALER AND LET THEM KNOW WHEN IT WAS ' BUT DID NOT OFFER ANY HELP ON THE COST AT THAT POINT. IT DOES APPEAR THAT SOA WILL COVER THE COST BUT YOU MAY NOT BE TOLD THAT INITIALLY. FORTUNATELY/UNFORTUNATELY THERE IS A QUICK FIX EASILY FOUND ONLINE THAT YOU CAN DO IN LESS THAN 5 MINUTES BY DISCONNECTING THE SWITCH TO THE IGNITION. THIS SOLVES THE PROBLEM OF THE STUCK KEY BUT ALSO DISABLES THE CHIME IF YOU LEAVE THE KEYS IN THE IGNITION AND ALSO ALLOWS YOU TO EXIT THE VEHICLE IF THE CAR IS NOT IN PARK. SO NOW, IF YOU ARE NOT CAREFUL, YOU CAN LOCK YOUR KEYS IN THE CAR AND IF THE CAR IS NOT IN PARK OR THE HAND BREAK IS NOT ENGAGED YOUR CAR WILL ROLL AWAY. I HAVE DONE THE QUICK FIX ' BUT EVEN WITH ALL SORTS OF WAYS TO HELP ME REMEMBER I AM NOT COMFORTABLE.. THIS IS A SAFTEY ISSUE. WHEN I MENTIONED THE FIX TO SOA AS CAUSING A SAFETY ISSUE THEY SAID THAT WAS MY PROBLEM NOT THEIRS. REALLY? MY CAR IS S 2013 AND I WILL NOT COMMIT TO $700 AT THE DEALER WITHOUT KNOWING IF SOA WILL PAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11407085April 8, 2021
POWER TRAIN
HILL DESCENT, SWAY CONTROL, ABS LIGHTS CAME ON AT THE SAME TIME ON THE WAY TO WORK, I WAS COMING OF AN EXIT. I HAD THE CODES CHECKED AND NOTHING WAS SHOWING. OVER A MONTH LATER, THE CHECK ENGINE AND TRANSMISSION TEMP LIGHTS CAME ON MY TO WORK. I IMMEDIATELY TURNED AROUND AND PARKED MY CAR. TRANS TEMP LIGHT WAS BLINKING. A FEW DAYS LATER I HAD IT TAKEN TO A SUBARU DEALERSHIP FOR SERVICE. I PAID FOR A DIAGNOSTIC. THE RESULT WAS A $1600 BILL FOR A VALVE BODY KIT, TRANS COVER GASKET, O-RING, TRANS BODY WIRING HARNESS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11387829January 13, 2021
POWER TRAIN
I HAVE MAINTAINED MY VEHICLE SINCE PURCHASE, ALWAYS COMPLETE ROUTINE MAINTNENCE AND AS I WAS ON A TRIP, ALL OF MY LIGHTS CAME ON. I FLUSHED TRANSMISSION AND THEY CAME BACK ON. I HAVE RESEARCHED MY ISSUE AND IT IS COMMON WITH THIS YEAR. SUBARU EVEN EXTENDED WARRANTY WITH THESE YEARS, YET HAS RECALLED ANY OF THE PARTS RELATED TO THE CVT TRANSMISSION. I HAD NO ISSUES, NO WARNING, WAS JUST DRIVING AND EVERYTHING CAME ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11383589December 15, 2020
POWER TRAIN
TRANSMISSION VALVE BODY FAILED, SOLENOID 2 FAIL, AFFECTS TRACTION CONTROL, STABILITY CONTROL, ABS, AND HILL START CONTROL. CAUSES TRANSMISSION TEMPTS TO OVERHEAT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11382857December 10, 2020
SERVICE BRAKES
THERE IS A LITTLE SPACE BETWEEN THE BRAKE LAMP SWITCH AND BRAKE THAT HAS MY BRAKE LIGHTS CONSTANTLY ON. WHILE I AM DRIVING IF I DON'T KEEP MY LEFT FOOT UNDER THE BRAKE PEDAL AND PUSHING IT UP THEN THE BRAKE LIGHTS WILL CONSTANTLY BE ON. IF I DON'T KEEP MY FOOT THERE THEN SOMETIMES WHEN I AM GOING UP A HILL OR DRIVING THE CAR WILL DROP RPMS AND THEN I HAVE TO PUT MY FOOT UNDER THE BRAKE AND PUSH IT UP AGAIN. ALSO, WHEN DRIVING THE HILL ASSIST LIGHT, ON THE DASHBOARD WILL TURN ON AND THE CAR WILL ROLL DOWN THE HILL ANY DIRECTION WHEN IN REVERSE OR DRIVE BECAUSE OF THE SWITCH. I HAD GONE TO SUBARU TO DO THE RECALL FOR THE BRAKE LAMP SWITCH AND THEN A FEW WEEKS AFTER THIS ISSUE BEGAN TO OCCUR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11374394November 12, 2020
SERVICE BRAKES, EXTERIOR LIGHTING
BREAK LIGHTS TURN ON BY THEMSELVES WHEN CAR IS OFF. ALSO HAS IT DONE IT TWICE WERE I TOOK A SECOND TO RESPOND TO THE GAS PEDAL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11372655November 2, 2020
ELECTRICAL SYSTEM
ON TWO OCCASIONS WHILE TRAVELING OVER 70 MPH ON I-26 OUTSIDE OF COLUMBIA, SC THE VEHICLE'S ELECTRIC SYSTEM APPEARED TO MALFUNCTION AND VEHICLE DIED IMMEDIATELY. THE CLOCK, FUEL ECONOMY READINGS, AND RADIO SHUT OFF. THE VEHICLE STALLED AND HAD TO BE MANEUVERED TO THE SHOULDER OF THE INTERSTATE WITH NO ACCELERATION CAPABILITY OR POWER STEERING. THE VEHICLE WAS CAPABLE OF BEING RESTARTED. ON THE FIRST OCCASION, I RESTARTED THE VEHICLE AND THERE WERE NO FAULTS, ERRORS OR ANYTHING NOTED SO I CONTINUED TO DRIVE, ASSUMING IT WAS A ONE TIME EVENT. THE SECOND TIME, THE SAME PROBLEM HAPPENED AND THEN A CHECK ENGINE LIGHT APPEARED. FOLLOWING THE SECOND TIME, CHECK ENGINE ILLUMINATED, AS WELL AS THE TRACTION CONTROL LIGHT, AND THE CRUISE CONTROL IMAGE WAS BLINKING. PRIOR TO ALL OF THESE PROBLEMS, I WAS HAVING MAY ISSUES ENGAGING THE CRUISE CONTROL AND TRIED MULTIPLE BUTTON SEQUENCES TO MAKE CRUISE CONTROL WORK. I WAS ABLE TO GET VEHICLE TO AUTOPARTS STORE WHERE CODE READ P0021. TO GET SAFELY HOME, THE AUTOPARTS STORE RECOMMENDED THAT I DO A RESET BY DISCONNECTING BATTERY AND TURNING OFF ALL ELECTRONICS. THIS WORKED AND I HAVE DRIVEN SINCE WITHOUT THE SAME EVENT. THIS COULD EASILY HAVE BEEN FATAL AND MUST BE INVESTIGATED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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