Subaru Outback Complaints (2022)

465 consumer complaints on file.

#11549304October 11, 2023
ENGINE
Lower oil pan leaks due to poor QA/QC at the factory so I’m told. And possibly the upper oil pan leaking to. Researched forums and it’s a requiring problem. So is the problem big enough for a recall? One issue is that the dealership didn’t notice it during last inspection and service. Or is the dealership being told to remain silent ? Never less the end user suffers with worrying about if it’s going to happen again and cause bigger issues. Please check forums on this issue. Thank you
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11549040October 9, 2023
VISIBILITY/WIPER
While parked for about two hours, the vehicle windshield cracked from the drivers side edge across the middle of the drivers field of view approximately 15-18 inches. There are no signs of any impact to the windshield to cause such a crack.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547887October 2, 2023
VISIBILITY/WIPER
2022 Outback with 24,000 miles, was parked in the garage all weekend and found an 18 inch crack in the drivers side windshield starting on the left edge. This windshield was replaced 5 months ago due for the same reason. Nothing hit the windshield while driving. Both cracks appeared while the car was parked in a ramp or garage.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546322September 25, 2023
VISIBILITY/WIPER
When in a parking lot the windshield started cracking from bottom up and formed a T. Crack is about 12 inches long in front windshield. There are no signs of a rock or anything else that hit the windshield.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543804September 11, 2023
ELECTRICAL SYSTEM
Repeated dead battery with no known cause
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543521September 9, 2023
VISIBILITY/WIPER
The very first rock to ever hit the windshield landed around 9pm (6000 miles total on the car). The next day driving around 10am in the rain a 30" crack formed, that eventually spread from one side of the windshield to the middle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540662August 24, 2023
VISIBILITY/WIPER
I own a 2022 Subaru Outback Wilderness Trim. I had my car parked in my garage on Aug -23 night without any damage and when I checked next day Aug-24 around noon I noticed windshield had a large 1.5 foot crack on the passenger side.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538018August 11, 2023
VISIBILITY/WIPER
This is the second time I've had a large crack appear from the edge of the windshield with no obvious damage.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536503August 4, 2023
ELECTRICAL SYSTEM, LANE DEPARTURE: BLIND SPOT DETECTION, LANE DEPARTURE: ASSIST
I've experienced problems with the center Infotainment screen about 2 months after purchasing a 2022 Outback Wilderness edition. It seems to happen when I use Apple CarPlay (as this is the only way I listen to music and must plug in my phone using the USB to start CarPlay). The Infotainment screen has a long lag time to respond to clicks on the center screen, will freeze, and crash the system suddenly. The most extreme effect of this is that when the Infotainment screen crashes/freezes, the EyeSight safety features of the car such as Lane Keeping Assistance, Blind Spot Warning, Forward Crash Warning also stop working. I'll see all of the dashboard signals and notifications on the dashboard screen indicating the features are disabled. Additionally, I'm unable to control the AC when the screen crash happens. This happens while the vehicle is in operation and the vehicle user manual doesn't provide any troubleshoot options. Sometimes the screen will remain on after I've turned the car off. I can only hope the screen will shut off and restart after I've completely shut the car off to "fix this". There have been many times I've had to keep driving without the Eyesight safety features or AC when the screen crashes. I've tried to update the Infotainment screen myself with the supposedly "over the air" updates Subaru offers. It says my system is up to date even though I've found online Subaru service bulletins saying there are new software versions released. At my first six month dealer service, I asked about released updates and the service manager denied the newest updates can be installed on my car (which is STILL less than a year old). I brought my vehicle to another subaru dealership with this issue and they said they are aware of it. The service manager also said that the software update only fixes about 20% of vehicles that have this issue and a full replacement of the center screen unit is likely needed. Why has the NHTSA not directed Subaru to issue a recall?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535689August 1, 2023
ELECTRICAL SYSTEM, LANE DEPARTURE: WARNING, BACK OVER PREVENTION: WARNINGS
8/1/23 - the Electronic center console display as well as the display behind the steering wheel continually fails. The center console controls all electronics such as defroster, heater, and of the advance safety features. The display behind the steering wheel controls the odometer, speed etc. The inability to control any vehicle functions is a huge safety risk. For example, the defroster can not be accessed not controlled. If you had an immediate need for this, you would have to stop driving immediately. No advanced safety features can be accessed, you have no idea of your speed, the list goes on. We have brought the car in twice and had a software update but the problem persists. We left the car for a week and were told it was fine but the next day the issue persisted. The display screen will come and go which is completely unacceptable from a safety standpoint. The Subaru forums seem to indicate this is a widespread problem that Subaru has yet to address or come up with a viable solution. We have the records to back up all of these assertions as well as video of the failures of the display screen once returned to us.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535157July 28, 2023
VISIBILITY/WIPER
Windshield cracked for no apparent reason. 6-8" crack near the bottom and extending up the middle of the windshield. This is the 2nd crack in less than 10 months.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535108July 28, 2023
VISIBILITY:WINDSHIELD
The contact owns a 2022 Subaru Outback. The contact stated while driving at an undisclosed speed, the front windshield inadvertently cracked from the passenger’s side and extended to the center of the windshield. The vehicle was taken to the dealer where it was diagnosed and determined that the windshield and windshield seal needed to be replaced. The contact also stated that photos were taken of the windshield and the camera also needed to be recalibrated. The vehicle had not yet been repaired. The manufacturer was notified of the failure and the contact was advised to contact the dealer for assistance. The failure mileage was approximately 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534973July 28, 2023
VISIBILITY:WINDSHIELD
The contact owns a 2022 Subaru Outback. The contact stated that after parking the vehicle, the next morning it was discovered that the front windshield glass had developed a crack on the driver's side, extending approximately 7-inches. The contact stated that the windshield had not been impacted by an object to cause the crack. The vehicle was taken to the local service center and the windshield was replaced. The local dealer was notified of the failure, but no assistance was offered. The manufacturer was not contacted. The failure mileage was 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533977July 24, 2023
VISIBILITY/WIPER
I drove to work; did not hear or see any rocks hit the windshield. Parked in a carefully chosen spot - not near any roads or work areas; not near a tree - and the windshield was cracked. No apparent reason. A single line crack coming out from the middle of the driver's side of the windshield, stopping in the middle of the windshield just past the mirror. It is right at the sight line. I have filed with my insurance company. Police refused to take report as they said it didn't appear to be that someone had maliciously hit it. Car is garaged at home. 19,000 miles. I see that this appears to be a common problem with Subarus - topic on reddit and other places.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532482July 15, 2023
UNKNOWN OR OTHER
Case Number: # 230715-1900405 The car was just sitting in the garage, I got up the next day and saw a huge crack starting from the passenger side of the windshield for no reason. My 2022 outback is a year old, there is no origin of the crack, no chip! It seems to be a clean crack as if someone cut it! We are legitimately concerned about the cause and how easily this crack appeared on the windshield without being hit and is expanding too! We trusted Subaru with its safety excellency but this crack is a huge safety concern for us and it really doesn’t seem like it appeared because of a chip or anything. Dealership says it could be because of banging the door or cold hot climate changes, does this mean we need to change windshield every season or every time someone bangs the door? It’s been just above a year we got this car and we certainly didn’t get expect to see a crack this huge without any reason for it!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532249July 14, 2023
VISIBILITY/WIPER
Windshield cracked on passenger side of vehicle without any impact to glass, extreme temperature change, or pressure change. Crack continues to grow, doubling in length in a matter of minutes.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531503July 11, 2023
VISIBILITY/WIPER
The original windshield cracked a month into ownership of the vehicle. I took it to a Subaru dealership and paid out of pocket to have them install a new OEM windshield. A year later, the windshield cracked again starting from the top edge, and was not caused by a rock or other object. The vehicle was parked when the crack formed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531386July 10, 2023
UNKNOWN OR OTHER
Observed 3 cracks on the Subaru outback - Touring Windshield and instances as below: First Crack observed on 1st of July 11 am Second crack on 4th of July around at 4:15 PM Third crack on 4th of July at 8 PM Case opened with Subaru of America with case num: Case # 230707-1700738 5th July i had visited a Subaru dealer in Missoula,Montana but it was no help. 10th July visited Eastside Subaru and shared the photos for further diagnosis. now they are asking me to take one more appointment with the dealer removing the tape and taking the photos again. As the eye sight protection is the key in safety of Subaru driver and passengers this will lead to dangerous situation. There are no warning lamps or symptoms observed before the incident
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530997July 7, 2023
VISIBILITY/WIPER
On 10/10/21 my wife and I were sitting in a parking lot when we heard a loud crack. The windshield of my Subaru cracked from midline on the passenger side post thru the middle of the windshield. After going through SOA and multiple times back to the dealer, the dealership repaired the windshield for no charge. Three weeks ago my wife and I were sitting at my son's house and a crack appeared once again starting at the bottom of the passenger side, up and through the center of my windshield. I will be working with the dealership to have this one replaced. They told me my first windshield replacement was "complimentary, and one time" so I am not sure how this new repair will go. These windshields have to be considered a safety issue based on the numbers I am starting to see on line.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530987July 7, 2023
VISIBILITY/WIPER
Our 2022 Subaru Outback windshield has been replaced on 2 occasions & repaired on 1 occasion due to cracking caused by unknown impacts. It has now cracked again while passing a vehicle on the interstate. The vehicle had just 16250 miles at the time of this occurrence. Sadly, we have had more windshield changes than oil changes at this point. Thankfully, we haven't experienced any issues regarding warning lamps or malfunctions of the safety systems as the cracks have not propagated into the cameras line of sight, but we're only one incident away from that possibility. Hopefully this won't result in a safety system malfunction.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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