Subaru Outback Complaints (2021)

296 consumer complaints on file.

#11507046February 13, 2023
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
Traveling toll road /fwy at approx 70mph at rush hour and lost all power with Check engine light , emergency brake, lurching engine, all flashing at the same time!!! Coasted through 4 fwy lanes to offramp and service station- extreme danger!!! How was there no pile up with me going from 70-10 to coasting on a busy 15 Northbound fwy at 7:30 am?????? Was in toll lane and crossed toll 3 foot sticks to exit at first available exit. 2 cars followed me off as they were concerned for my safety Towed to shop where they put in new thermo valve, gasket intake manifold, Pipe ay- fuel and gasket egr pipe 56000miles, 2 year old car 3 replaced windshields in last 6 months They said they've done 10 cars with this problem in the last year???? Insurance covered windshields , service center at Subaru inspected car
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505358February 3, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
The contact owns a 2021 Subaru Outback. The contact stated that while driving approximately 68 MPH with the cruise control activated, the vehicle suddenly lost motive power. No warning lights were illuminated. The contact stated that it was difficult while attempting to shift the gear lever out of drive(D). The contact stated that once she was able to shift the gear shifter, she shifted into park(P) to turn off the vehicle. The vehicle was restarted after multiple attempts. The contact then noticed that the parking brake had engaged independently. The vehicle was taken to a local dealer, where the failure could not be duplicated. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 14,000. The contact stated while driving on Mass Pike the Adaptive Cruise control was engaged, in the middle lane and no problems the vehicle lost power. After five minutes and traffic moving, the vehicle was trying to reboot but the emergency brake was on without anyone applying it. And the contact had a difficult time putting the vehicle into to park to restart the engine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502222January 17, 2023
EXTERIOR LIGHTING, ELECTRICAL SYSTEM
Vehicle was on highway in stop and go traffic when brake was applied. Auto stop-start feature engaged which turned engine off. On release of brake the auto stop-start feature failed to restart vehicle. Engine tried and failed to turn over and all console lights flashed on and off continuously. Ignition was turned off and attempted to restart car unsuccessfully. Four way hazard light button was activated and showed on dashboard as on. However, hazard lights on outside of vehicle were not on causing cars behind to not realize car was immobilized. Hazard lights malfunctioning on an immobilized vehicle on the highway is extremely unsafe.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502014January 16, 2023
ELECTRICAL SYSTEM
Battery had been drained multiple times that required a jump start over the past four months. Also a new battery was purchased. No warnings we're presented before the issue occurred. The latest incident was today.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11501375January 11, 2023
ELECTRICAL SYSTEM
Battery of the vehicle continues to drain itself at seemingly random times. All sources that could possibly drain the battery while vehicle is not running have been turned off (dome light, tailgate light, exterior lights set to minimum time, etc...). Several times, this drainage has resulted in the car having to be jumped, so driver can get home. Car has been taken to dealer. Dealer indicates battery is fine. Took home, a few days later, battery is dead. Car does seem to struggle to turn over at times when trying to start. Lately this has been noticed while driving the car, and it engine was restarting while shutting down at stoplight (shutdown as part of limiting emmissions); had to turn the automatic shut-down feature off. Contacted local dealer again, was told that nothing can be done if battery is tested and it tests fine. We have resorted to carrying a recharging pack with the car to ensure that our kids don't get stranded with a dead battery.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11501126January 10, 2023
VISIBILITY/WIPER
This is the second time in the two years I have owned this car that the windshield has cracked on the passenger side. The car was parked and had not been driven in three days.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11499992January 3, 2023
VISIBILITY/WIPER
Crack appeared when I entered car in parking lot. Large crack Originated from where the windshield needs the frame on the passenger side of the front window. Crack originates about in the middle of the windshield on the Passenger side and travels 5 inches horizontally and then travels north at a 90° angle for another 4 inches. When I inspected car there was no trauma no impact and no chips on the windshield near on or around the craft area. No trauma to the frame correct accent paint or chips as well near on or around the crack
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494843November 25, 2022
VISIBILITY/WIPER
Cracked front windshield. Replaced November 2021 & cracked again November 2022 in same spot. First incident parked in garage over night & next morning hairline crack on passenger side that continued across the window. 2nd incident, drove to work, parked & came out at lunch with a hairline crack lower left passenger side.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11491901November 2, 2022
WHEELS
Loud cabin roar since purchase. Diagnosed on 11/1/2022 to be front right wheel bearing being bad (not damaged/worn) at 40k miles
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11490648October 24, 2022
ELECTRICAL SYSTEM
My 2021 outback has now died on me 5 times now leaving me strand at different places.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11489609October 17, 2022
UNKNOWN OR OTHER, ELECTRICAL SYSTEM
My car battery dies prematurely. I am about to have my third battery since buying the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486640September 27, 2022
VISIBILITY/WIPER
Spontaneous windshield crack developed beginning on drivers side edge of windshield. dealer confirmed that there was no sign of impact to cause the crack and agreed to replace windshield free of charge.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486129September 23, 2022
UNKNOWN OR OTHER
The driver's side window when I activate the automatic button to close the window it goes 3/4 way up then automatically comes down. Cannot close try several time. It will eventually close after several attempts.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485511September 20, 2022
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Vehicle infotainment system refused to start up without long delay (20 seconds or so) preventing various safety systems from initializing. This has been a recurring problem with this vehicle for two years.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484864September 16, 2022
ELECTRICAL SYSTEM
Battery repeatedly drains with short drives or if car is parked for 72 hours such that the vehicle will not start.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484811September 16, 2022
ELECTRICAL SYSTEM
Battery failed in first 6 months of owning the car. Battery was replaced at Gilman Subaru Selma Texas. Battery and relay at North Park Body shop during the repair for hail damage. The car was at this shop from April 20th 2022 until the middle of July 2022. The day the car was picked up the electronic door locks did not work. The car was taken to North Park Subaru to diagnosis and repair a faulty body control module. They have had the car since August 8th. After it was taken back to North Star Collision to try to remedy the issue. North Star Subaru would not honor a warranty claiming outsider influence. On August 15th I was informed that the battery malfunctioned for 3rd time. With exception of about a week and a half since April 20th. I have not had use of my vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484762September 16, 2022
VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
I purchased the car new in January 2021. During the first several months there were no issues. After that, the "Infotainment" system which controls the sound, nav, hvac, etc. systems would suddenly go black and those functions would stop working. It would seem to reboot as a computer does when you restart it. That was distracting but mostly just annoying, lasting less than 30 seconds. I will call that a "soft reboot." That happened many times over the next few months. On two occasions, the screen would black out and not only those systems would cease to function, it would shut down cruise control and Eyesight. Call that a "hard reboot." This was very dangerous. In traffic at 70-75 mph when the cruise control suddenly stops working, the car decelerates immediately and quickly. There are no warning signs or messages; it just goes black and shuts down those systems. Cars following would quickly be within a dangerous proximity. Not a safety issue but a hard reboot also wipes clear some settings including the nav destinations. During that period I spoke with service managers at two Subaru dealerships who said that it was a common problem and Subaru had issued a "patch" that was supposed to fix it. I live approximately an hour from the nearest dealership and had some difficulty finding a time to take it in for the upload. Finally I took it in to Scenic Subaru in Mt. Airy, NC on September 9, 2022 to get the update, with around 22,500 miles into a 36,000 mile warranty. I left the dealership at approximately 4 p.m. headed for Winston Salem, NC, approximately an hour drive. Within 5 miles from the dealership it did a soft reboot. That happened two more times. I called the dealership to advise them but it was too late to return. Then, still within an hour from the dealership, it did a hard reboot, shutting down everything as I described above. It functioned properly until it did a soft reboot today, 220 miles after the update.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483389September 7, 2022
VISIBILITY/WIPER
Crack in windshield rapidly developed into line of driver sight.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483113September 6, 2022
UNKNOWN OR OTHER, ELECTRICAL SYSTEM
Wind shield very very weak cracks very easy I have had for 1.5 years, I am on my 6th windshield, if any thing hits the edge of the windshield it totally cracks. Also having battery issues. on my third battery care has 47 k miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11482942September 5, 2022
VISIBILITY/WIPER
Windshield crack developed and requires replacement for the third time in 18 months on a new car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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