Subaru Outback Complaints (2024)

96 consumer complaints on file.

#11574732February 29, 2024
VISIBILITY/WIPER
Windshield cracked after a tiny pebble hit at around 35mph. Dealer and Subaru of America refuse to take responsibility for their defective and poor quality windshields.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573693February 23, 2024
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Adaptive cruise control slows way down for a sound wall on a curve.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573691February 23, 2024
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The pre-collision braking system has engaged twice during normal traffic flows and came close to causing an accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573279February 22, 2024
FORWARD COLLISION AVOIDANCE: WARNINGS
The front collision warning does not work in this car. When coming within 5 feet of the car in front of my vehicle at higher rates of speed my car offered no warning indication nor did it brake. Pre collision braking is turned on. Lane departure all functions is turned on. Driver monitoring system is turned on. I took car in to have it evaluated and colonial Subaru in Feasterville told me all systems were fully functional.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571560February 12, 2024
VISIBILITY/WIPER
Windshield cracked 40 days after purchase with no apparent stone strike, collision or pressure. ~4 inch crack noticed from the top middle section where eyesight camera is mounted.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569446February 2, 2024
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL, VEHICLE SPEED CONTROL
The contact owns a 2024 Subaru Outback. The contact stated that while driving at approximately 15 mph, the vehicle suddenly and unintendedly accelerated and continued to accelerate. There were no warning lights illuminated. The brake pedal was depressed, but the vehicle failed to stop, crashed into a building, and a brochure bracket stand, and hit a pedestrian who was transported by ambulance with unknown injuries' to the hospital. A police report was filed. There was no reported fire or air bag deployment. The vehicle was taken to the local dealer, who informed her that the failure was due to user error. The vehicle was not diagnosed or repaired. The manufacturer was contacted and opened a case. The failure mileage was approximately 1,000. The VIN was not available.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11566351January 18, 2024
AIR BAGS
The contact owned a 2024 Subaru Outback. The contact stated that while driving from a complete stop, the vehicle was involved in a head-on collision. The contact stated that the air bags failed to deploy. The contact stated that the air bag warning light was illuminated after the crash. The contact sustained a concussion and the driver of the other vehicle sustained a knee injury. The contact received medical attention via the hospital an hour after the incident. A police report was filed. The vehicle was taken to an independent mechanic; however, the vehicle was not diagnosed. The vehicle was deemed a total loss. The manufacturer was not made aware of the failure. The approximate failure mileage was 6,000.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11565222January 12, 2024
SERVICE BRAKES, FUEL/PROPULSION SYSTEM
On 1/12/24, I was backing up my vehicle in the driveway, the vehicle suddenly stopped, thinking I was going to backup into the gate. I was surprised because I didn't think I was that close. I slightly tapped the gas pedal to move slowly forward when the car suddenly accelerated and lunged forward. I couldn't stop the car, by braking, for 56 feet. I was able to avoid hitting another car, parked on the street, by driving into the large bushes along the sidewalk of my home. The only damage that occurred was the destruction of some bushes and the damage to the vehicle is to be determined. No injuries. The Subaru dealership had Eyesight adjustments on 1/08/24.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11564519January 10, 2024
UNKNOWN OR OTHER
Windshield cracked after a rock hit. This is the first crack I have ever had and I believe Subaru glass to be at fault. It continued to splinter while driving at a quick rate even on a smooth road. Which also seems unreasonable. This seems like a safety issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556315November 21, 2023
VISIBILITY/WIPER
Vehicle has a crack in the windshield, likely from a small rock kicked up while driving on the highway. Vehicle is 5 months old with under 6,000 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555255November 15, 2023
VISIBILITY/WIPER
Subaru case # 231102-1901318 - recorded phone call for full discussion between me & Subaru to address this safety issue due to engineering Tried to help Subaru; was told: : "Engineering is not a consumer facing department." Driver side mirror does not adjust enough outboard to prevent blind spot from being larger than an approaching 4 door long bed pick up in lane to the left of 2024 Subaru Outback Wilderness. Photo #1: with driver side mirror fully adjusted outboard, body of vehicle fills >1/3, <1/2 of mirror area. Should be just a hint of vehicle side. (I'm under 6' tall but drive with seat fairly back & seat back fairly forward. Photo #2 & #3: measured mirror deflection inside housing showing maximum driver side LESS than passenger side (When, given left side driver position, should be same or other way around. Have only good things to say about dealer. Purchased a handful of Subaru's there with positive results. Have only good things to say about Subaru customer service for ~ 25 previous years - until now. They refused to escalate my attempt to help them fix this obvious safety issue. An argument can be made that the blind spot monitor flashes. To which I respond: If you have a dog, do you stop locking your doors? If you have credit monitoring, can you click on all your suspect emails and leave your checkbook & credit cards out? Dealer service manager examined mirror: 1) mirror is same as on other similar models. 2) internal elements might be adjustable to improve ... but 3) Says Subaru engineering refused to authorize any internal mirror adjustment by dealer service department.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552693October 30, 2023
WHEELS, STEERING
The camber on the right rear wheel is out of specification at -1.8 degrees. This causes the vehicle to constantly dart and sway on the highway and worsens at higher speeds >40mph. This erratic motion makes driving unstable. It is worse on grooved pavement. The manufacturer has measured the camber and showed the result as being out of specification but no fix was provided. Further they are saying that this is "how the vehicle is suppose to operate" There are no warning lamps and the lane control software was disabled. The Service department confirmed the erratic behavior when doing a test drive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546993September 27, 2023
ELECTRICAL SYSTEM, ENGINE
My issue is that my 2024 outback wilderness has a idling problem when starting cold or hot engine the RPM’s are at 1800 rpm for 1 to 5 minutes .. I feel this is a hazard to public safety in cold weather conditions because it stays at high idle and therefore stopping on slick roads is a problem.. I’ve had this at just one dealership a they said car is normal I do not feel it is safe .. I am a [XXX] male and have had many new automobiles and never had a real complaint this is a very serious complaint I hope someone inquires about it asap . Subaru corp has to technical issues reported but this is a very serious complaint INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545648September 20, 2023
VISIBILITY/WIPER
While driving on a state highway in the Phoenix Arizona area the moonroof glass exploded and shattered. The time was approximately 9:45 PM, the outside temperature was approximately 95*F , interior AC was set to MAX/AC, speed was 75 MPH. There was no indication of an object hitting the glass and the glass appeared to be broken from the inside going out.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536023August 2, 2023
BACK OVER PREVENTION: WARNINGS, FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
while backing into a parking spot between 2 cars in a parking lot the reverse auto braking engaged. when going into forward the car accelerated and crashed into cement wall about 10-15 feet ahead. Just occurred so no other info available.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11524134May 27, 2023
VISIBILITY/WIPER
The moon roof shattered. Have not even had the vehicle two days yet. It was fine yesterday (5/26/2023). Went out this afternoon (5/27/2023) and found the moon roof completely shattered and fractured. There is a hole near the rear center and fractures covering the entire moon roof window. We had not even operated the moon roof. This vehicle has less than 100 miles on it. Called the dealership and was told to call my insurance company because I could not prove it was caused by a defect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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