Subaru Outback Complaints (2000)

207 consumer complaints on file.

#10407708June 21, 2011
SUSPENSION:REAR
TL* THE CONTACT OWNS A 2000 SUBARU OUTBACK. THE CONTACT STATED THAT THE REAR CROSS BAR WAS RUSTED. THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN ID NUMBER: 03V153000 (SUSPENSION:REAR) FOR THE SAME FAILURE. THE MANUFACTURER WAS CONTACTED WHO ADVISED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED AT THEIR EXPANSE AND NO FURTHER ASSISTANCE WOULD BE OFFERED. THE VIN WAS UNAVAILABLE. THE FAILURE AND CURRENT MILEAGE WAS 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10395421April 10, 2011
ELECTRICAL SYSTEM, POWER TRAIN
THE TPS HAS BEEN REPLACED TWICE, ALL LEADS FROM THE WIRING HARNESS HAVE BEEN GROUND AND LUBRICATED, BUT THE TRANSMISSION SHIFT SHOCK REMAINS. THE MANUFACTURER'S TECHNICAL DEPARTMENT, HAVING MADE THE FORMER GUESSES ON THE TPS REPLACEMENT AND LEADS, SUGGESTS REPLACING THE ECM AND TCM TO SEE IF THAT CORRECTS THE PROBLEM. THE SEVERE SHIFT SHOCK IS THE MOST CURRENT PROBLEM WITH THIS EGREGIOUSLY DEFECTIVE VEHICLE IN WHICH ALL MAJOR PARTS HAVE BEEN REPLACED SINCE PURCHASING IT NEW, THE REPAIR COST SO FAR EQUIVALENT TO THE PURCHASE PRICE. THERE IS 126,000 MILES ON THE ODOMETER AND THIS VEHICLE HAS HAD ONLY ONE OWNER WHO HAS ALWAYS DRIVEN IT WITH THE UTMOST CARE. THE VEHICLE IN ITS CURRENT STATE SINCE JULY 2010 IS DANGEROUS TO DRIVE - WITHOUT FOLLOWING AN OBVIOUS PATTERN, THE AT DASHBOARD LIGHT FLASHES AND WITHIN SECONDS THERE IS SEVERE SHIFT SHOCK, ON HIGHWAYS AT 65MPH AND IN CONGESTED TRAFFIC AT 10MPH. THE ENGINE HAS TO BE TURNED OFF IMMEDIATELY SO THAT THE COMPUTER COMPONENTS CAN HOPEFULLY RESET, WHICH RESETTING DOES NOT ALWAYS HAPPEN. IF THE ENGINE IS NOT SWITCHED OFF, THE SEVERE SHIFT SHOCK CONTINUES. HAVING THIS HAPPEN AT ANY SPEED IS SO DANGEROUS, AND TRYING TO PULL OFF TO THE SIDE OF THE HIGHWAY IS EVEN MORE DANGEROUS. THERE ARE HUNDREDS OF COMPLAINTS ON THE INTERNET FROM SUBARU OWNERS, BUT SUBARU CORPORATE OFFICE DENIES ALL RESPONSIBILITY, SIMPLY STATING THAT THE VEHICLES SHOULD BE TAKEN TO DEALERSHIPS. THE DEALERSHIPS ARE UNABLE TO FIX THE PROBLEM AS THE DEFECT IS INHERENT IN THE MANUFACTURE OF THE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10353857September 4, 2010
ENGINE AND ENGINE COOLING
I HAD RECURRENT LEAKS IN MY 2000 SUBARU OUTBACK AND TOOK IT IN TO DEALERSHIP STARTING IN 2007. 4/01/08 HAD ALL ANTIFREEZE CAME OUT OF CAR DEALERSHIP COULD NOT FIND PROBLEM. HAD TO HAVE TRANSMISSION REPLACED IN 2007. HAD TO REPLACE WATER PUMP,OIL PUMP AND HEAD GASKET IN 2008. THEN BECAUSE OF COOLANT LEAK HAD TO REPLACE TIMING BELT. NOW THEY ARE SAYING I NEED NEW HEAD GASKETS, WATER PUMP AND TIME BELT AGAIN AND IT HAS BEEN ONLY 2 YEARS SINCE THIS WAS DONE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10325751April 14, 2010
VEHICLE SPEED CONTROL
UNINTENDED ACCELERATION IN SUBARU OUTBACK (2000) CAUSED SERIOUS ACCIDENT. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10321803March 24, 2010
WHEELS
MY SUBARU OUTBACK 2000 WAS BROUGHT TO A SUBARU DEALER IN SIOUX FALLS, AFTER BATTERY DIED, AND THEY CHANGED ALTERNATOR AND BATTERY, AND THEN THEY ALSO STATED THAT BRAKE PAD NEEDED TO BE CHANGED, SO I AGREED AND THEY DID. IT WAS IN MID AUGUST 2009. SINCE THEN I DROVE THAT CAR BETWEEN SIOUX FALLS AND ROCHESTER MN, WHICH IS ABOUR 240 MILES ONE WAY OVER THE WEEKENDS. ON SEPT 20TH, WHEN WE WERE DRIVING BACK FROM SIOUX FALLS TO ROCHESTER, I NOTED SOME NOISE COMING BACK FROM THE LEFT REAF WHEEL, AND IT BECAME WORSE. EVENTUALLY THAT CAUSED VIBRATION, AND COULD NOT KEEP GOING. WE WENT OFF FROM HIGH WAY, AND CHECKED THE CAR, AND FOUND THAT THE WHEEL NAT WAS GONE, AND OTEHR NATS WERE ALL LOOSE. THE CAR WAS FIXED AT A LOCAL ROCHESTER REPAIR SHOP, AND I CALLED SUBARU DEALER IN SIOUX FALLS ABOUT THE INCIDENT. THEY SAID IT IS JUST A MATTER OF MILES I DROVE AFTER THE SERVICE, AND ALUMINIUM WHEEL CAN CAUSE THIS, SO THEY DO NOT FEEL THEY ARE RESPONSIBLE FOR THAT. IT WAS VERY DISSAPOITING CUSTOMER SERVICE, BECAUSE I WAS A FUN OF SUBARU. I REQUESTED THEM TO SEND ME A LETTER TO DESCRIBE WHY THEY CAME UP TO THE DECISION, BUT THEY IGNORED IT EVEN AFTER MY REPEATED REQUEST IN OCTOBER, AND UNTIL NOW, NOTHING WAS DONE. I CONTACTED SUBARU COMPANY, AND THEY CONTACTED THE DEALER, BUT THE DEALER STATED THAT MY VEHICLE TRAVELLED ALMOST 2000 MILES BEFORE THE PROBLEM WITH YOUR LUG NUTS STARTED. THE DEALER FEELS THAT THE CAR WOULD NOT HAVE LEFT THEIR SHOP IN AUGUST WITHOUT PROPERLY TIGHTENED LUG NUTS, BUT IF AN OVERSIGHT HAD OCCURRED, THAT I WOULD HAVE NOTICED THE LOOSENESS MUCH SOONER FROM THEIR OPINION, IN WHICH CASE THEY WOULD HAVE CORRECTED THE PROBLEM FOR ME. THIS SOUNDS ALMOST IT IS MY FAULT NOT REALIZING THEIR POOR PERFORMANCE IN THEIR JOB. THE DEALER FEELS AT THIS POINT THAT THEY ARE NOT REPOSNSIBLE FOR THIS CONCERN AND ARE UNWILLING TO COMPENSATE US FURTHER. IF THIS IS NOT THEIR RESPONSIBILITY AS A PROFESSIONAL TO REPAIR AUTOMOBILE, WHO CAN EXPECT A CAR DEALER TO REPAIR OUR CAR SAFELY?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10319868March 15, 2010
FUEL SYSTEM, GASOLINE
FUEL LEAK SOMEWHERE IN ENGINE COMPARTMENT; GASOLINE ODOR WENT INTO PASSENGER COMPARTMENT. WORSE IN VERY COLD OR VERY HOT WEATHER. IT'S BEEN LIKE THIS FOR 3 OR 4 YEARS. MY MECHANIC SAID IT WOULD COST $200 TO TRY TO FIND THE LEAKS -- MAYBE SOME HOSE CLAMPS NEAR THE FUEL INJECTORS ARE THE CULPRIT, BUT ARE HARD TO GET TO WITHOUT TAKING APART SOME OF THE ENGINE? I'VE SEEN MANY SIMILAR COMPLAINTS ON VARIOUS ONLINE BULLETIN BOARDS. I SUPPOSE NHTSA WON'T FORCE SUBARU TO ISSUE A RECALL UNTIL SOME LARGE NUMBER OF DRIVERS/PASSENGERS DIE FROM AN ENGINE FIRE THAT STARTS FROM THIS TYPE OF LEAKING. MOST RECENT INCIDENT: LATE JANUARY, 2010. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10310284February 14, 2010
FUEL SYSTEM, GASOLINE
A VERY BAD FUEL SMELL INSIDE CABIN WHEN IT'S COLD OUTSIDE AND THE VEHICLE IS WARMING UP AND THE VENT IS RUNNING. FUEL LEAK UP BY FUEL FILTER AREA. CHECKED ALL HOSES AND CLAMPS NO LEAKS. DEALER CHECKED IT OUT AND COULDN'T FIND A LEAK OR PROBLEM. AFRAID THIS MAY START A ENGINE FIRE SOMETIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10262052March 16, 2009
POWER TRAIN
TL*THE CONTACT OWNS A 2000 SUBARU OUTBACK. WHILE SHIFTING FROM PARK INTO DRIVE, THE VEHICLE TAKES 15-20 SECONDS FOR THE GEARS TO SHIFT. THE MANUFACTURER IS AWARE OF THE FAILURE, BUT HAS NOT ISSUED A SAFETY RECALL. THE CURRENT MILEAGE WAS 170,000 AND FAILURE MILEAGE WAS 30,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10261937March 15, 2009
ENGINE AND ENGINE COOLING:ENGINE
MY 2000 SUBARU OUTBACK WAGON, WITH 120,000 MILES HAS AN OCCASIONAL STRONG GASOLINE SMELL THAT ENTERS INTO THE PASSENGER COMPARTMENT, WHEN DRIVING AND WHEN STOPPING AND TURNING OFF THE IGNITION AFTER A TRIP. IT OCCURS MOST OFTEN ON COLD WINTER DAYS. IT HAS BEEN HAPPENING FOR THE PAST 2 WINTERS. I WAS TOLD BY MY MECHANIC THAT IT'S A COMMON PROBLEM WITH LEAKING GASOLINE AT THE CLAMPS ON THE HOSES THAT LEAD TO THE FUEL INJECTORS. THESE ARE HARD TO GET TO, AND WOULD COST ME $200 IN LABOR FOR HIM TO FIX. MIGHT THIS START AN ENGINE FIRE? I HAVE READ MANY SIMILAR COMPLAINTS ON AUTO DISCUSSION BOARDS ON VARIOUS WEBSITES, SO I KNOW THIS IS A FREQUENT PROBLEM. I THINK THIS IS A DESIGN DEFECT, AND SHOULD REQUIRE AT LEAST A TECHNICAL BULLETIN, IF NOT A FULL RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10260473March 2, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
TL*THE CONTACT OWNS A 2000 SUBARU OUTBACK. WHEN THE CONTACT STARTS THE VEHICLE AND ATTEMPTS TO CHANGE GEARS, THE VEHICLE JERKS VERY STRONGLY. THE DEALER STATED THAT THE TRANSMISSION WAS THE CAUSE OF THE FAILURE. THE TRANSMISSION FLUID WAS CHANGED, BUT THE FAILURE PERSISTED. THE DEALER RECOMMENDED THAT THE TRANSMISSION BE REBUILT. THE FAILURE MILEAGE WAS 83,000 AND CURRENT MILEAGE WAS 93,000. UPDATED 4/23/09 *CN UPDATED 04/27/09*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10255010January 14, 2009
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
I ALSO HAVE NOTICED THE SMELL OF GASOLINE COMING OUT FROM UNDER THE HOOD OF MY 2000 SUBARU OUTBACK WAGON IN THE WINTER HERE IN BOSTON, WHEN I GET OUT OF THE CAR ON A COLD DAY. SOUNDS LIKE A DESIGN DEFECT TO ME IN SOME GAS LINE HOSE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10253514January 1, 2009
FUEL SYSTEM, GASOLINE
THERE IS A FUEL LEAK IN THE ENGINE COMPARTMENT OF MY SUBARU OUTBACK WAGON ON COLD DAYS AND IS A POTENTIAL FIRE HAZARD. I HAVE TALKED TO SEVERAL OTHER PEOPLE AND THEY HAVE THE SAME PROBLEM. I WOULD THINK THERE WOULD BE A RECALL SINCE IT IS FUEL RELATED AND A SERIOUS RISK. THE FUEL LEAKS FROM A RUBBER HOSE ON THE LEFT SIDE OF THE ENGINE THAT CONNECTS TWO HARD GAS LINES. I TRIED TIGHTENING THE CLAMPS AND IT DID NOT HAVE MUCH AFFECT. THE HOUSE HAS NO HOLES OR TEARS IN IT. NEITHER DO THE HARD GAS LINES. SO I DON'T KNOW IF IT CANT HOLD THE PRESSURE OR WHAT? I NOTICED IT AFTER DRIVING FOR A FEW MILES. I STOPPED FOR A MINUTE AND GOT A STRONG GAS SMELL. THERE WAS GAS IN THE ENGINE COMPARTMENT WHEN I CHECKED IT WHEN I GOT HOME. I DROVE A TOTAL OF TEN MILES MAYBE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10252337December 20, 2008
FUEL SYSTEM, OTHER
DURING WEATHER UNDER 20 DEGREES THE FUEL LINE LEAKS. IT HAS BEEN TIGHTENED SEVERAL TIMES HOWEVER CONTINUES TO RETURN. THIS HAPPENS EVERY WINTER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10252028December 16, 2008
FUEL SYSTEM, GASOLINE
STRONG SMELL OF GAS IN THE CABIN OF THE VEHICLE DURING COLD WEATHER - DEFINITELY SMELLS OF LEAKING GAS - DEALER ADVISED AND LOOKED AT CAR A NUMBER OF TIMES - COULD NOT RESOLVE. I GAVE THIS CAR TO MY DAUGHTER AND I FEAR AN ENGINE FIRE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10225943April 28, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
2000 SUBARU OUTBACK, TRANSMISSION SLIPS UNTIL WARMED UP. STARTED AT 60,000 MILES AND GETTING WORSE. WEB RESEARCH INDICATES A COMMON FAILURE OF PISTON SEALS AND A KNOWN PROBLEM AS SUBARU HAS REDESIGNED. WHAT ABOUT US PAST CUSTOMERS? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10225322April 22, 2008
ENGINE AND ENGINE COOLING:COOLING SYSTEM
2000 SUBARU OUTBACK 2.5L (91,235MI)- AFTER OWNING THE VEHICLE 1YR AND DRIVING ONLY 11K MI, IN WHICH DURING THE YEAR MAINTENANCE INCLUDED OIL CHANGES AND BRAKES, SYMPTOMS BEGAN TO OCCUR SUCH AS: CONSTANT SMELL OF COOLANT DRIFTING INTO THE CAR, OCCASIONAL TEMPERATURE SPIKES (EVEN WITH COOLANT IN THE RADIATOR) AND RARE SIGNS OF SMOKE FROM THE EXHAUST. AFTER THE 2ND RANDOM SPIKE IN TEMP, I TOOK THE VEHICLE TO NORTH COUNTY SUBARU. THEY DIAGNOSED THAT THERE ARE 2 LEAKING HEAD GASKETS AND CLAIMED THERE IS A "CAMPAIGN FOR RECALL" ON HEAD GASKETS BETWEEN YEARS OF 99-2002, AS WELL AS A PREVIOUS RECALL TO REMEDY THE COOLANT ODOR. SUBARU ASSIGNED A CASE NUMBER BUT SUBARU HAS NOT OFFERED TO HONOR THE CAMPAIGN NOR HAS PHONE CONVERSATIONS PRODUCED ANY RESULTS THUS FAR. PLEASE HELP AS THEY WANT TO CHARGE ME TO FIX THE HEAD GASKETS WHEN THEY KNOW THE CAR WAS MANUFACTURED WITH A DEFECT. MANY, MANY WEBSITES AND COMPLAINTS ON THE SAME SITUATION. IMPORTANT NOTE: I HAVE BEEN IN CONTACT WITH PREVIOUS OWNER WHO TOLD ME WHICH DEALER SERVICED THE VEHICLE THROUGHOUT ITS LIFETIME AND ADVISED SUBARU OF THIS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10219935March 3, 2008
ENGINE AND ENGINE COOLING:ENGINE, ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
THE HEAD GASKETS AND CATALYTIC CONVERTER WENT OUT ON MY 2000 SUBARU IN FEBRUARY AND APRIL 2004 RESPECTIVELY. SUBARU PAID FOR THE HEAD GASKETS UNDER WARRANTY; HOWEVER, IT WAS NOT UNDER A RECALL AND REFUSED TO PAY FOR THE CATALYTIC CONVERTER. HAD IT HAPPENED 3 MONTHS LATER, IT WOULD NOT HAVE BEEN COVERED UNDER WARRANTY AT THAT TIME. I EVEN MENTIONED THAT I THOUGHT THAT THE TWO WERE RELATED. I WAS TOLD BY THE DEALER "KELLY SUBARU" THAT THE INCIDENTS WERE NOT RELATED; HOWEVER, I BELIEVE THAT THE TWO EVENTS WERE RELATED. HERE IT IS FEBRUARY 2008 AND THE HEAD GASKETS AND CATALYTIC CONVERTER ARE BOTH IN NEED OF REPLACING. WHEN I TALKED TO SUBARU AT 800-782-2783 THEIR CUSTOMER SERVICE AREA, THEY SAID WHAT SHOULD I EXPECT FROM A CAR THAT HAS 190K MILES ON IT. I THEN TRIED TO EXPLAIN THAT THIS WAS THE SECOND INCIDENT IN 8 YEARS AND IT'S ALWAYS INVOLVES BOTH AT THE SAME TIME. I EXPLAINED TO SUBARU THAT THIS IS NOT NORMAL AND THAT I HAVE NEVER IN MY 45 YEARS OF OWNING CARS HAVE I EVER HAD TO REPLACE A HEAD GASKET; MUCH LESS TWICE. YES, I DID REPLACE THE CATALYTIC CONVERTER ONCE ON ANOTHER CAR AFTER 15 YEARS OF USE. THIS IS WHY I THINK THAT SUBARU IS WILLFUL AND NEGLIGENT IN THIS MANNER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10218999February 24, 2008
ENGINE AND ENGINE COOLING:ENGINE
THE HEAD GASKET OF MY 2000 SUBARU OUTBACK FAILED AND WAS UNDER WARRANTY AT 48,000 MILES, BUT AT 101,000 MILES THE REPLACEMENT HEAD GASKET HAS FAILED AGAIN. WITH SO MANY OF THE HEAD GASKETS IN THIS ENGINE MODEL FAILING, SUBARU'S FIX OF A COOLANT CONDITIONER OR HEAD GASKET REPLACEMENT IS NOT SUFFICIENT. THE PROBLEM LIES WITH THE ENGINE BLOCK AND HEAD. THE GASKET IS NOT THE PROBLEM. THE PROBLEM IS A STRUCTURAL DEFECT IN THE DESIGN WHERE THE HEAD GASKET FAILS PREMATURELY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10214233January 8, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION WILL INTERMITTENTLY FAIL TO GO INTO DRIVE FROM PARK OR REVERSE. HAPPENS AT RANDOM. ENGINE CAN BE COLD OR WARM AND IT STILL HESITATES. SOMETIMES TAKES OVER A MINUTE TO GET THE TRANSMISSION TO ENGAGE. ONLY A MATTER OF TIME BEFORE WE GET STRANDED. TOOK CAR TO DEALER AND THEY TOPPED OFF THE TRANSMISSION FLUID AND SAID THE DELAY WAS NORMAL. ISSUES BEGAN AT 65K MILES AND HAVE PROGRESSIVELY GOTTEN WORSE. CAR NOW HAS 77K MILES AND ONLY OPTION GIVEN HAS BEEN TO REPLACE THE TRANSMISSION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10213696January 4, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION, ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR, ENGINE AND ENGINE COOLING:ENGINE
TL*THE CONTACT OWNS A 2000 SUBARU OUTBACK. THE VEHICLE WOULD JERK WHEN IDLING. WHEN THE ACCELERATOR PEDAL WAS DEPRESSED, THERE WAS A DELAY AND THE VEHICLE WOULD JOLT FORWARD. THE DEALER STATED THAT INTERNAL TRANSMISSION PARTS FAILED AND THE TRANSMISSION NEEDED TO BE REPLACED. AT 64,000 MILES, THE CONTACT SMELLED ROTTEN EGGS WHEN DRIVING 35 MPH. THE DEALER REPLACED THE CATALYTIC CONVERTER. WHILE DRIVING BETWEEN 25- 60 MPH WITH THE AIR CONDITIONER ACTIVATED, SHE SMELLED SOMETHING BURNING INSIDE THE PASSENGER COMPARTMENT. THE DEALER STATED THAT THE HEAD GASKET FAILED AND NEEDED TO BE REPLACED. THE HEAD GASKET FAILED AT 55,000 AND 80,000 MILES. THE FAILURE MILEAGE WAS 55,000 AND CURRENT MILEAGE WAS 95,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0

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