Subaru Ascent Complaints (2022)

55 consumer complaints on file.

#11513635March 24, 2023
SERVICE BRAKES, POWER TRAIN
This was our second Subaru Ascent. We traded In our first 2020 ascent for slipping transmission and shaky brakes. Shortly after trading that vehicle in we received a recall for the slipping transmission. This vehicle (2022) started showing the exact same symptoms. We requested Subaru buy back the vehicle they never followed up even though they said they sent us a buy back evaluation email 07/01/2022 which we never received. Case# 220622-173085 We ended up selling the vehicle out of frustration and buying a new Toyota.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513611March 24, 2023
SERVICE BRAKES
This is a brand new vehicle. Within ~3,000 miles the brakes started to shake the car. I took it into the dealer at ~6,000 miles for it's regular maintenance and they had to 'turn the rotors' to smooth them out. The technician said that "All the Ascents are having similar brake issues", and he believes that the brakes installed on the Ascents are too small for the size/weight of the car. He said the proper fix would be for a larger diameter rotor to be installed on the car. I asked him to do that, and I was told it was not an option, but that Subaru knew about the issue and would be issuing a recall soon. I would like to know what options I have to have safe brakes installed on my new car. Thanks
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507209February 14, 2023
VISIBILITY/WIPER
With less than 5500 miles on our new Ascent, the windshield has 100s of small chips in it. When contacting Subaru about the issue we were told that's an outside environment issue and not something they could help with. After reading online, it seems the acoustic glass Subaru is using is an inferior product prone to easy damage that no other manufacturers has issues with. We now have 2 cracks forming from these small chips. This is a dangerous issue that impedes visibility with how such little effort it takes to chip or break the front windshield.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506488February 9, 2023
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
The contact owns a 2022 Subaru Ascent. The contact stated while driving 60 MPH, the front driver’s side door opened independently. The door ajar light was illuminated. The contact was able to securely close the door. The vehicle was taken to the dealer, but no failure was found. The manufacturer was not contacted. The failure mileage was 300. The contact stated that the failure has now happened a total of 3 times. Each occurrence was a various speeds and weather conditions.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506378February 9, 2023
ELECTRICAL SYSTEM
The contact owns a 2022 Subaru Ascent. The contact received notification of NHTSA Campaign Number: 22V907000 (Electrical System). The local dealer was contacted; however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498823December 26, 2022
VISIBILITY/WIPER
2022 Ascent. Windshield cracked in cold weather. No impact.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494550November 22, 2022
SERVICE BRAKES
The contact owns a 2022 Subaru Ascent. The contact stated while driving at an undisclosed speed and depressing the brake pedal, the brakes were making abnormal squealing sounds. The contact had taken the vehicle to the dealer however, the vehicle was not diagnosed. The manufacturer was made aware of the failure and the contact was referred to the dealer for assistance. The approximate failure mileage was 2,076.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494039November 17, 2022
POWER TRAIN
When accelerating from a stop it sometimes shudders as if it cannot decide which ratio to use in the CVT. it can get pretty severe and I am afraid that it will tear the transmission apart if it continues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485650September 21, 2022
SERVICE BRAKES
The brakes on this vehicle continue to makes squealing sounds when slowing to a gradual stop, and now recently makes a grinding sound when driving from a complete stop to a gradual start. These sounds began when the vehicle was new at 500 miles and continues at 1500 miles. The vehicle has been taken to a Subaru dealership three times and nothing has been found that needs correction. I have contacted Subaru Corporate and they continue to direct me to the dealership. Meanwhile I do not feel the brakes are working correctly and fear there is a safety issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483461September 8, 2022
POWER TRAIN
The transmission of my 2022 Ascent regularly slips or shutters when trying to accelerate. While maintaining speed I can also feel a shutter or flutter. As if it is trying to decide what ratio to keep. Even though I’m on flat ground and maintaining speed. It is a similar feeling to the transmission of y 2020 ascent I got rid of because of the fear of safety.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11482855September 4, 2022
UNKNOWN OR OTHER
The panoramic moonroof stopped working and was stuck open, making a grinding sound when trying to close. There were no warning lights or messages prior to the issue. The issue was reviewed by a Subaru dealership, they were able to recreate the issue, and they replaced the parts to fix the issue, covered under warranty.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473571July 12, 2022
POWER TRAIN, FUEL/PROPULSION SYSTEM
The transmission is slipping and lunges forward, I believe this is the same reason there was a recall for my model car in 2019 & 2020. I have reported this to the car dealership and it will be placed in their service department tomorrow... I was carrying five (5) passengers in the car when it lunged forward and I almost rear ended the car in front of me and was also rear ended because I had to apply my brakes quickly. As stated above I'm hopeful this will be done by the dealership tomorrow. No inspection have been performed but it is scheduled to be done. There were no warnings of any kind other than a few hesitations in the forward motion just before the car lunged quickly forward.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11472216July 3, 2022
TIRES:SIDEWALL
245/50 A20. Side wall ruptured at 55 mph . A pop and tire was flat. No sensor warning. Correct tire pressure. Immediately checked electronic psi reading. All tires ok but red 0 for tire that blew out. I have pictures. Not confirmed by any one yet. That may happen Thursday when I replace all 4 tires. Had 7780 miles on tires. Even tread wear.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467182June 2, 2022
VISIBILITY/WIPER
2nd cracked front windshields in the 1st 5 months we have own the car. Not sure how the first crack happened but this 2nd crack just started and has now spread to over half the window.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464917May 16, 2022
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
1. The electrical system/battery failed after only 392 miles. Car could not be jumped. When the cables were put on the battery, the tech said they got real hot (which leads us to believe it was shorting out.) Even though Subaru blamed the battery, the dashboard lights, the horn, and the headlights were all flickering and flashing like a Christmas tree. The car had also just been driven 45 minutes before. Subaru blamed driver error on not shutting the car off properly, but according to a class-action lawsuit, Subaru is aware of this happening with other Subaru vehicles. 2. The car would not start in an unsafe neighborhood after dark. We also experienced a burning smell in our garage for the past few months, which disappeared now that the Subaru has been at the garage for a week. 3. Not confirmed. The Subaru dealership blamed driver error and improper shut off of the ignition. 4. No inspections have been done except by the Subaru dealership. 5. No warning. The car had just been driven for 45 minutes, we parked and came back 45 minutes later and it would not start. At that time, the battery light came on, the car's headlights started to flash, and the dashboard lit up. Looking back, the burning smell in our garage might have been a clue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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