Saturn Vue Complaints (2008)

417 consumer complaints on file.

#10239991August 27, 2008
SERVICE BRAKES, ELECTRIC
I PURCHASED A SATURN VUE 2008 AUTOMOBILE WHICH WAS PURCHASED ON FEB.18,2008. I'VE HAD TWO ACCIDENTS WITH THIS VEHICLE, BOTH DUE TO BRAKE FAILURE. THE FIRST ACCIDENT OCCURRED ON JUNE 27,2008, AT APPROXIMATELY 7:15AM. I WAS MANEUVERING MY VEHICLE IN A GARAGE AREA WHEN I STEPPED ON THE BRAKE , THE PEDDLE WENT TO THE FLOOR AND THE CAR CRASHED INTO THE GARAGE THUS "STOPPING " THE CAR, THE CAR WAS MOVING 5-10 M.P.H. THE SECOND ACCIDENT OCCURRED ON JULY 17, 2008 AT 4:15PM. I WAS 3 CAR LENGTHS BEHIND ANOTHER VEHICLE TRAVELING 25 M.P.H WHEN I STEPPED ON MY BRAKE PEDDLE WHICH "AGAIN" WENT DOWN TO THE FLOOR AND I CRASHED INTO THE CAR IN FRONT OF ME. MY VEHICLE WAS TOWED TO THE SATURN DEALER ON THE 17TH OF JULY 2008 AND AS OF THIS DATE, AUGUST 26, 2008, SATURN STILL RETAINS POSSESSION OF MY VEHICLE ALLEGING TO BE HAVING IT REPAIRED. THERE IS 8,283 MILES ON THIS CAR WHICH I AM APPREHENSIVE AND FRIGHTEN TO DRIVE. I FEEL THAT THE "NEXT" ACCIDENT WILL BE MY LAST.I HAVE "NO" CONFIDENCE IN THIS VEHICLE AND FEAR FOR MY LIFE. I DON'T WANT TO TAKE POSSESSION OF THIS VEHICLE WHEN IT IS RELEASED FROM THE SATURN DEALERS SERVICE DEPARTMENT. WHILE I AM "ALIVE" DO SOMETHING FOR ME CONCERNING A NEW REPLACEMENT VEHICLE OR MONEY REFUND. FORTUNATELY I AM ALIVE TO WRITE THIS MESSAGE TO YOU. THESE "TWO" ACCIDENTS OCCURRED BY NO FAULT OF MY OWN, BUT BY A MANUFACTURERS "DEFECT" LOCATED IN THE BRAKE SYSTEM. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10239788August 26, 2008
ENGINE AND ENGINE COOLING:ENGINE
TL*THE CONTACT OWNS A 2008 SATURN VUE. WHENEVER THE VEHICLE IS STARTED, THE CONTACT HEARS A RUMBLING NOISE COMING FROM THE FRONT PASSENGER SIDE. THE VEHICLE HAS NOT BEEN DIAGNOSED BY THE DEALER AND THE CONTACT DID NOT NOTICE ANY DIFFERENCES BEFOREHAND. THE CURRENT AND FAILURE MILEAGES WERE 800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10238696August 18, 2008
FUEL SYSTEM, GASOLINE
AT 200 MILES, THE CHECK ENGINE LIGHT CAME ON. TOOK THE CAR TO THE DEALER. TOLD ME THAT I PROBABLY DIDN'T PUT THE GAS CAP ON PROPERLY. THEY RE-SET THE CHECK ENGINE LIGHT. AT 800 MILES, THE CHECK ENGINE LIGHT CAME ON AGAIN. I RETURNED TO THE DEALER. THEY WERE ABLE TO DETECT 2 ERROR CODES ON THE COMPUTER. THEY EXAMINED THE CAR AND DETERMINED THAT THERE WAS A SMALL HOLE ON THE FLANGE OF THE FUEL PUMP. THEY REPLACED THE FUEL PUMP AND RE-SET THE CHECK ENGINE LIGHT. CAR HAS BEEN RUNNING FINE SINCE. OLD FUEL PUMP IS NOT AVAILABLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10237290August 6, 2008
STRUCTURE
UPON GETTING IN MY TRUCK THE CHANGE TRAY WAS SLIGHTLY OPEN . I GOT IN AND IT CUT MY RIGHT LEG ONE INCH DOWN FROM MY KNEE. IT BEGAN TO BLEED AND SKIN WAS LEFT ON THE SHARP PART OF THE TRAY. IT HAS LEFT A SCAR AND I WANT TO ADVISE YOU HOW SERIOUS IT WAS. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10234015July 11, 2008
EXTERIOR LIGHTING
TAIL LIGHTS QUIT WORKING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10233541July 8, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
MY 2008 SATURN VUE REDLINE HAS EXHIBITED NEAR STALLING, SHUDDERING,AND BUCKING ON THREE (3) OCCASIONS WHEN SIMPLY DRIVING DOWN THE HIGHWAY. MY FEAR IS THAT I WILL BE REAR ENDED BY ANOTHER VEHICLE SINCE THERE IS NO WARNING AS TO WHEN THIS EVENT WILL OCCUR. IN AN EFFORT TO RESOLVE THE ISSUE, I CONTACTED TWO SATURN DEALERS, NEITHER OF WHOM WAS ABLE TO FIX THE PROBLEM. THE SECOND DEALER THAT I CONTACTED INFORMED ME THAT SATURN MAY NOW, AS OF JULY 5, 2008, HAVE SOME IDEA AS TO THE SOURCE OF THE PROBLEM, BUT HAS NO IDEA HOW TO FIX IT. FOR THE RECORD, THE FIRST OCCURRENCE WAS IN APRIL 2008, WITH TWO SUBSEQUENT OCCURRENCES IN JULY OR 2008. THANK YOU, HDJ *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10227993May 16, 2008
VISIBILITY
I CAN NOT UTILIZE THE INSIDE REAR VIEW MIRROR TOTALLY, BECAUSE THE TOP HALF OF THE INSIDE MIRROR IS TAKEN UP BY THE BACKSIDE OF THE ONSTAR PANEL, IT IS WHAT YOU SEE IN THE MIRROR. ALSO, THE REAR SEAT HEAD REST TAKE UP THE LOWER HALF OF PORTIONS OF IT, SO I HAVE TO KEEP THE REAR SEATS LOWERED ALL THE WAY DOWN TO UTILIZE THE LOWER PORTION OF THE MIRROR. SO NOW I HAVE A 2 SEAT SUV. WHEN PEOPLE ARE SITTING IN THE REAR SEAT, ESPECIALLY WITH 3 PEOPLE, YOU HAVE NO MIRROR VIEW AT ALL. DEALER SAID FRONT MIRROR CANNOT BE RELOCATED AND GLUED BECAUSE OF THE WIRE GOING TO IT AND THE RAIN SENSING WINDSHIELD. THERE ARE A LOT OF DEAD SPOTS IN THIS VEHICLE, AS TO SEEING YOUR WAY CLEAR! TRIED TO REMOVE REAR HEADREST BUT WAS UNABLE TO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10227310May 5, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION, FUEL SYSTEM, GASOLINE
2008 SATURN VUE WITH TRANSMISSION PROBLEMS. CONSUMER STATES THAT THE TRANSMISSION GEARS DOWN ON A SLIGHT INCLINE. HE ALSO STATES THAT THE ENGINE WILL SPEED UP TO ABOUT 80 MPH BEFORE GOING BACK TO NORMAL SPEED. *KB THE CONSUMER STATED THE VEHICLE KICKED INTO GEAR WHILE USING THE CRUISE CONTROL. THE CONSUMER ALSO STATED THE GAS MILEAGE DOES NOT MEET THE STATED HIGHWAY DRIVING AVERAGE MILES PER GALLON FOR A 4 CYLINDER VEHICLE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10224183April 11, 2008
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
THE DOOR LOCKS ON OUR 2008 SATURN VUE AUTOMATICALLY UNLOCK WHEN THE VEHICLE IS PUT INTO PARK. ALL FOUR DOORS UNLOCK. ACCORDING TO THE DEALER AND MANUFACTURE, THERE IS NO WAY TO DISABLE THIS FEATURE. I THINK THIS IS UNSAFE WHEN PARKING, ESPECIALLY IN UNFAMILIAR AREAS. I WOULD LIKE THE OPTION OF HAVING THE DOORS REMAIN LOCKED UNTIL I WANT THEM UNLOCKED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10221417March 17, 2008
AIR BAGS:SIDE/WINDOW
AIRBAG ISSUE - REAR SIDE CURTAIN AIRBAGS WERE TESTED BY THE IIHS AND FOUND TO BE FAULTY - THEY DID NOT INFLATE QUICKLY ENOUGH, ALLOWING THE REAR OCCUPANTS' HEADS TO HIT THE WINDOW. IT IS STATED ON THE IIHS WEBSITE THAT GM REDESIGNED THESE AIRBAGS AND THAT MODELS MANUFACTURED AFTER DECEMBER 2007 HAVE THE NEW AIRBAGS THAT INFLATE MORE QUICKLY AND EXTEND FURTHER AND HAVE FIXED THIS PROBLEM. UPON CONTACTING GM CUSTOMER SERVICE CANADA, THEY TOLD ME THAT THEY WERE UNAWARE OF THIS INFORMATION AND THAT THE VEHICLE HAS NO SAFETY ISSUES AND "MEETS AND EXCEEDS...GOVERNMENT STANDARDS." THEY TOLD ME THAT SHOULD A RECALL BE ISSUED, I WILL BE INFORMED. I CANNOT UNDERSTAND WHY GM WOULD INVEST MONEY IN FIXING A PROBLEM THAT SUPPOSEDLY DOESN'T EXIST. WHEN I TOLD THE GM CUSTOMER SERVICE PERSON THIS, THEY SAID THAT THEY ARE ALWAYS LOOKING TO IMPROVE THEIR PRODUCTS AND THAT ALTHOUGH THERE WAS NO SAFETY ISSUE WITH THE OLD AIRBAGS, THAT THEY REDESIGNED THEM ANYWAY. OF COURSE, WHEN I ASKED FOR A LETTER STATING THAT THERE WAS NO KNOWN SAFETY ISSUE WITH THE AIRBAGS IN MY VUE AND THAT THEY WILL PERFORM UP TO THE STANDARDS OF THE NEWLY DESIGNED AIRBAGS, THEY DECLINED. TYPICAL BUREAUCRATIC NONSENSE - I AM VERY UPSET AT GM'S ATTITUDE AND AM SERIOUSLY CONSIDERING A DIFFERENT CAR MANUFACTURER FOR MY NEXT VEHICLE. I HOPE MY CHILDREN WILL BE SAFE WITH THE OLD AIRBAGS IN THE BACK SEAT... *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10218552February 19, 2008
VEHICLE SPEED CONTROL
WHEN CAR IS IN CRUISE CONTROL IT IS CONSTANTLY DOWNSHIFTING TO MAINTAIN SPEED EVEN ON FLAT SURFACE. APPARENTLY THE GEARING ON THE TRANSMISSION DOES NOT SUPPORT TO WEIGHT OF THE VEHICLE AND IT CANNOT MAINTAIN THE CRUISE CONTROL SPEED. THE SERVICE DEPARTMENT SAID THERE IS NOTHING THEY CAN DO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10217629February 11, 2008
ENGINE AND ENGINE COOLING
I PICKED UP MY BRAND NEW 2008 SATURN VUE FROM THE DEALER SEPTEMBER 27TH, 2007. UPON DRIVING IT TO MY OFFICE I NOTICED A SQUEAKING NOISE COMING FROM THE PASSENGER SIDE TO WHICH THE SALES PERSON ADVISED IT WAS BECAUSE THEY HAD STORED THE CARS IN DOORS. KNOWING NOTHING ABOUT CARS I TOOK THE CAR AND LEFT. SHORTLY AFTER THAT I NOTICED THE NOISE UPON STARTING THE CAR. I HAVE TAKEN MY CAR IN 3 TIMES SINCE PICKING IT UP FOR THIS ISSUE AND HAVE BEEN ADVISED THAT SATURN DESIGNED THE CAR THIS WAY WHICH DOES NOT SEEM LOGICAL TO ME. NOW I AM AT ABOUT 1,200 MILES (IT HAD 300 ON IT WHEN I PURCHASED IT WHICH SEEMS NOW SUSPECT TO ME) AND THE SQUEAKING ISSUES HAS GOTTEN LOUDER AND MORE FREQUENT. I HAVE SINCE CONTACTED THE DEALER AND AM AWAITING A RESPONSE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10217487February 8, 2008
EXTERIOR LIGHTING:BRAKE LIGHTS, ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL, EXTERIOR LIGHTING:HEADLIGHTS, FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
TL*THE CONTACT OWNS A 2008 SATURN VUE. THE CONTACT STATED THAT THE BRAKE LIGHTS, HEADLIGHTS, AND INSTRUMENTAL PANEL LIGHTS SHUT OFF SEVERAL TIMES. MOST RECENTLY, WHILE DRIVING 55 MPH, ALL OF THE LIGHTS DIMMED. WHEN THE FIRST FAILURE OCCURRED, THE DEALER REPLACED THE COMPUTER BODY SENSOR. AFTER THE LAST FAILURE, THE DEALER REPLACED THE INSTRUMENTAL GAUGE CLUSTER AND THE POWERTRAIN CONTROL MODULE. THE CONTACT HAS NOT DRIVEN THE VEHICLE SINCE IT WAS REPAIRED. THE MANUFACTURER INFORMED THE CONTACT THAT THEY WERE UNABLE TO EXCHANGE THE VEHICLE. THE CURRENT MILEAGE WAS 3,719 AND FAILURE MILEAGE WAS 2,070. UPDATED 04/02/08. *LJ THE FUEL PUMP WAS REPLACED, BECAUSE THE VEHICLE WOULD NOT START
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10216833February 4, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION, LATCHES/LOCKS/LINKAGES
THE CAR IS A 2008 SATURN VUE 4 CYLINDER AUTOMATIC WITH TWO MAIN SAFETY PROBLEMS. PROBLEM ONE IS THE CAR WILL LOCK YOU OUT AUTOMATICALLY WITH THE KEYS IN THE IGNITION. CAR CAN BE RUNNING OR SHUT OFF. THIS HAPPENED TWICE WITH MY SON IN THE CAR. THIS HAS HAPPENED ABOUT 14 TIMES. LUCKILY I HAD THE WINDOWS ROLLED DOWN AND WAS ABLE TO ACCESS THE CAR. SATURN HAS REPEATED THIS PROBLEM ON OTHER VUE AND DEEMS IT A "NORMAL FUNCTION" EVEN THOUGH THE OWNERS MANUALS SAYS THERE IS A FUNCTION IN THE CAR ENGINEERED INTO IT TO PREVENT YOU FROM LOCKING YOUR KEYS IN THE CAR ACCIDENTALLY. AGAIN THIS HAPPENS AUTOMATICALLY A MINUTE OR TWO AFTER EXITING THE CAR. PROBLEM TWO, TRANSMISSION ABRUPTLY DOWNSHIFTS AND ACCELERATES ON FLAT GROUND OR SLIGHT GRADES WHILE IN CRUISE CONTROL. THIS ALSO HAPPENS SOMETIMES WHEN CRUISE CONTROLS IS DISENGAGED AS WELL. MY WIFE ALMOST LOST CONTROL OF THE VEHICLE ONE DUE TO THIS ON A CURVING ROAD GOING UP HILL. I ALMOST HIT A VEHICLE WHEN THIS HAPPENED AS WELL. MULTIPLE DATES OF THESE PROBLEMS HAPPENING. THIS IS AN INTERMITTENT PROBLEM AND HAPPENS BETWEEN 40 AND 60 MPH. THE VEHICLE HAS BEEN IN THE SHOP 47 DAYS SINCE IT HAS BEEN PURCHASED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10216945February 4, 2008
AIR BAGS:SIDE/WINDOW
WHILE I AM NOT REPORTING ANY DEATHS OR INJURIES, I WOULD LIKE TO BRING THE FOLLOWING INFORMATION TO YOUR ATTENTION IN HOPES OF PREVENTING UNNECESSARY DEATHS OR INJURIES. THE INSURANCE INSTITUTE FOR HIGHWAY SAFETY NOTED IN THEIR VEHICLE RATINGS THAT 'TWO TESTS OF THE VUE WERE CONDUCTED. IN THE FIRST TEST, THE SIDE CURTAIN AIRBAG DID NOT DEPLOY PROPERLY, AND THE REAR PASSENGER DUMMY'S HEAD WAS HIT BY THE WINDOW SILL OF THE REAR DOOR. THIS IMPACT DID NOT PRODUCE HIGH HEAD INJURY MEASURES, BUT THE HEAD PROTECTION WAS INADEQUATE. IN RESPONSE, GENERAL MOTORS REDESIGNED THE SIDE CURTAIN AIRBAGS TO ENSURE MORE RAPID INFLATION AND GREATER EXTENSION OF THE AIRBAG NEXT TO THE REAR DUMMY'S HEAD. IN THE SECOND TEST, THE FIX WAS SUCCESSFUL, AND THE HEAD PROTECTION RATING IMPROVED TO GOOD'. FROM MY UNDERSTANDING, THE REDESIGNED AIRBAGS ARE BEING INSTALLED IN ALL VUE'S PRODUCED AFTER DECEMBER 2007, OR FROM JANUARY 2008 ON. I PURCHASED MY 2008 SATURN VUE IN NOVEMBER OF 2007. AS SUCH, I DO NOT HAVE THE REDESIGNED AIRBAGS. I CONTACTED SATURN CUSTOMER ASSISTANCE CENTER VIA EMAIL AND RECEIVED THE FOLLOWING RESPONSE 'I CURRENTLY AM NOT FAMILIAR WITH ANY REDESIGNS FOR THE SIDE AIR BAGS AND AS ADVISED IN AN EARLIER CORRESPONDENCE, SHOULD THERE EVER BE A CAMPAIGN ISSUED, YOU WOULD BE NOTIFIED BY UNITED STATES MAIL.' AM I TO HOPE THAT IN THE EVENT OF AN ACCIDENT THAT THESE SIDE CURTAIN AIRBAGS DEPLOY PROPERLY EVEN THOUGH SATURN CLEARLY KNOWS AND HAS ACKNOWLEDGED THROUGH ITS ACTIONS THAT THEY MAY NOT DEPLOY PROPERLY? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10214064January 7, 2008
ELECTRICAL SYSTEM:STARTER ASSEMBLY
TL*THE CONTACT OWNS A 2008 SATURN VUE. AFTER HAVING THE TIRES INSPECTED, THE VEHICLE WOULD NOT START. THERE WERE NO WARNING SIGNALS PRIOR TO THE INSPECTION. THE DEALER STATED THAT THE VEHICLE NEEDED A STARTER, IN WHICH THEY REPLACED AND THERE HAD BEEN NO FURTHER OCCURRENCES. A FORMAL COMPLAINT WAS FILED WITH THE MANUFACTURER. THE CURRENT AND FAILURE MILEAGES WERE 2,000. UPDATED 01-29-08. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10209968November 26, 2007
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
TL*THE CONTACT OWNS A 2008 SATURN VUE. WHEN THE INSTRUMENT PANEL LIGHT SWITCH IS IN THE AUTOMATIC POSITION, THE INSTRUMENT PANEL DOES NOT ILLUMINATE. THE VEHICLE WAS TAKEN TO THE DEALER AND THEY STATED THAT NOTHING COULD BE DONE. THE CURRENT MILEAGE WAS 640 AND FAILURE MILEAGE WAS 18. UPDATED 12/12/07.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Saturn Vue